Good place to buy a car, friendly, no pressure, Norm is great…read more They also do repairs and maintenance and are reasonable.

The owner is hostile and abusive to customers. He refused to help me even though I am dealing with…read morehardship due to COVID. I had funds and means available for a purchase, and he yelled, cussed and threatened me. This operation is a scam, and DO NOT BUY HERE there are plenty of other options. I think the local news should look into this scam!@#!#!@#!@#!

The best car repair shop ever. They are a family owned business and the most honest people you'll…read moreever meet. They will not take advantage of you. If you think something needs repairs, and it doesn't, they will tell you like they did with me on one occasion.. Who does that? Whatever your situation is, believe me you can't go wrong with Sorel's.

After a botched oil change at Valvoline in Danielson, leaking oil all over and Valvoline telling me…read moreit was the oil pan gasket, Sorel's (recommended by Valvoline) came to the rescue and tested my vehicle to see where the leak was coming from. Turns out, it wasn't the oil pan gasket like Valvoline said it was. It was the oil filter housing and due to Valvoline torquing it too much. Great ethics at this place. Will be going there for my oil changes from now on! Sorels won my business.

My favorite go to place for my vehicle! Always able to stop in and get an oil change. Even able to…read moreget any parts if ever needed for my vehicle. Been my auto shop for about a year now. Looking into getting my next vehicle through them!

Worst dealer I've ever dealt with! Bought a truck in cash and a month later it was in the shop with…read morethousands of dollars in repair. If I could rate less then 1 star I would. Would never refer this place! Save your money! Kacie

I was taking my cars to K town for many years until I got sick of the crap work they were doing…read more 2014 I brought my car to replace a manifold and it took two weeks for them to repair it. They will call to tell me that the parts didn't come off the truck yet. The delivery got messed up. I was okay with this and understood things happen. However they stopped calling me, and they would tell me it will be done tomorrow but it would magically have to be pushed to another day. I was told a few days at first, then a week then two weeks. I was so upset I wanted my car back, I had nothing to drive to work for two weeks. I had to keep borrowing a friends car. I told them if it was going to take a week let alone what it ended up being I would have rented a car but they kept telling me no it will be done tomorrow. I would expect a phone call and they wouldn't call me and I would have to call for a update. The last day it was in shop I called --it was a Saturday they close early at noon. I was so happy to finally have it back. I waited in the room watched the tv to see it in the garage. NEVER was it taken out for a test drive before giving it to me. I asked Chris if they at least test drove it and he said yes all done all set. Thought maybe they did before I got there or something. I lived in Plainfield at the time. I drove half way home to have my car making a awful noise then smoke blowing out of the front. I pulled into my driveway bawling my eyes out that I paid this much money waited two weeks for my car and this happens. I called so many times but they were closed by then. Luckily my mother lifted the hood and found they never put the clamp on my radiator hose. They also forgot bolts underneath the car so things were lose. Monday morning they took my car in and replaced the clamp and the extra bolts they lost. One week later when I need my a/c it wasn't working. Their excuse they forgot to recharge it when they took everything apart. I paid a "discount" to get that recharged. That was the last time I gave them my business. My sisters car was also messed with as well after all this. They didn't properly diagnose her car and she sold her car only to have it her be told that the gas fumes were leaking into the car !!!!

After several attempts by another mechanic to fix our gas cap light being on with no luck, we had…read moreto bring our truck to K Town for diagnostic work to pass inspection. The repair to way longer then we expected. 3 days in total and after receiving a broken part. We always had to be the ones to call and check for status updates. When we picked up the truck after work was completed, there was half empty Dunkin Donuts coffee left in the cup holders. Price to repair was reasonable.

I had my truck towed by them, and they damaged my truck and denied all fault, I would not recommend…read morethis company to anybody who cares about their belongings.

Jonathan has helped me on more than one occasion and its always been a fantastic experience. The…read morework is high quality and the pricing is fair, but the customer service really sets this shop apart from others. I appreciate his flexibility, expertise, and general helpfulness.

Sold me a truck for towing a trailer with three feet of rotted frame on each side of the rear of…read morethe truck. Rear spring shackles blew threw the side of the frame upper and lower parts of the frame there cracked. Air bags system randomly stopped working while driving down the road. I spent 9 thousand on this truck for it to fall apart and need 5 thousand in repairs within three months and I still have not touch the air bag issue or the rest of the blown out suspension.

Be careful what you buy. They take vehicles with holes in the frames, put tape over it and…read moreundercoat it. They've been sued for this and have lost. Please be ware what you buy

Love these guys! Heather in the office was amazing, Tobin the driver was also fantastic! Process…read morewas super easy, no hassles, no issues, great communication and MOST important, the safe, careful, attentive transportation of our 1969 Mustang. It arrived in perfect condition! If you moving any kind of car, high end luxury, vintage or daily, these ARE the people t do it!

I wouldn't recommend them to my worst enemy. Their driver dropped our 64 1/2 Mustang off the back…read moreof the lift. They admitted their driver was new and at fault. Then their insurance appraiser was a real weasel and tried to low ball us with a buy out price of only $16k. We had to get our own Insurance company involved to negotiate. Finally totaled it for $41k. Talked with Jay Leno about him removing his name from their website.

Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

I needed new brakes (both front and back) and was told by my tire guy that something was cracked…read moreand would need to be replaced (don't know much about cars but my son confirmed) Being from the West Coast I had no idea where to go but after reading reviews and calling several chain stores which gave me ridiculously high quotes I went with Pleasant Street Auto. Great people, great service and really reasonable prices. They even offered to drive me back home if I needed it. They do share a spot with a car rental place so trust that you are in the right place when you go in. Hopefully my car won't need service again for a while but when it does I'll be going back here.