I had a problem with a windshield with a crack and lots of water leaking in when it rained…read moresaturating my headliner. My insurance company told me to call Safelite Auto Glass. They were terrible starting with the 800 number. Then the day before my replacement they cancelled because of the weather and stated they could not do it the following week due to appointments not being taken yet. My auto mechanic recommended calling Crystal Glass. I talked to Norman (owner) there and he explained I could use any company I wanted. I called my insurance company back (MetLife) and found out they are affiliated with Safelite for Auto Glass that is why I was directed to them. This time though with Metlife the person was very helpful and got me set up with Crystal Glass. I brought my Truck in for the replacement of the windshield. Norman was great dealing with. He found a problem with not just the windshield but some rusting had occurred when the window had been replaced by a previous owner and fixed that area before installing the new window. I offered to pay him for this extra work as he was a single proprietor company and not a chain, he declined. The day I got the truck back we had a terrible rainstorm and I had no leaks. I couldn't be happier with the service I received from Crystal Glass.

From the owner: Auto Glass, Insulated Glass Replacement, Mirrors, Tabletops, Shower Doors, Comm. Doors, Storefrontsread more

I ordered glass for my 1930 Ford pickup With a 4" top chop. All the glass was over 3/8 short on all…read moresides. I contacted the owner and he said that never happened before and he's has never had a complaint about the glass being too short. Well after reading the reviews here that obviously is a lie. He strung me on for three week about getting the problem remedied. He doesn't take my calls or will not return my calls. I had to file with my credit card company to get a refund. DON'T USE VINTAGE GLASS, HE IS A SCAM ARTIST AND FRAUDSTER.

I ordered windshield glass for my 1939 ford glass arrived broken they will not replace or return…read morephone calls or emails

My insurance company sent me here for a windshield repair that turned out to be a full replacement…read more I struggle with navigating insurance demands, so I really appreciated how thorough and helpful Chris was in guiding me through the process of re-submitting the claim. Chris called me shortly after the new work order was submitted, and my windshield was replaced in just a few hours. It looks great, and even greater considering there was absolutely no hassle. Zero, whatsoever! I was born and raised in Ellington, so I have a deep appreciation for local businesses who deserve our love and support. Ellington residents: for your windshield and/or glass needs, look no further! Thank you again, Chris!

They have serviced our stuff for years. From glass on our car to fixing a screen and everything in…read morebetween. They are professional and quick. I highly recommend them for any needs you may have. Five stars

Bought a new house and needed about ten pieces of new glass they were totally clouded because of…read morebad seals. This place fixed me up fast and far cheaper and way less aggravation than complete new windows.

Been here several times over the years for windshield replacements. It's the closest Safelite to…read moreme. I know they travel but if you need your sensors calibrated, it has to be done in the shop. It took about 90 minutes for mine the last time. They promise it in 2 hours. There's a waiting area or you can drop it off and they'll notify you when it's completed. Theresa, the front desk employee is super friendly. All of the technicians are professional, well qualified and fantastic. My insurance covers the entire cost so value is fantastic. My car comes back clean with no trace of glass. I highly recommend this establishment.

I have unfortunately needed their help three times in about as many years. Overall the experiences…read morehave been good. The staff have always been very nice, and once the car is in the shop the work itself tends to be quick. On my last visit they actually cracked the new windshield during installation, so I had to come back another day. The technician clearly felt terrible about it and handled it professionally, so it wasn't a huge deal. They also broke the plastic tabs on the small interior cover that hides the wiring to the rearview mirror, but it was cheap to replace and not worth making another trip back after already coming in twice. The other two replacements were pretty seamless. Not a place anyone wants to need often, but when I have needed them they've generally had plenty of appointments available, have been easy to work, and the turnaround has been quick.

They came on time and got the job done easy and quick with a fair price. can schedule in the…read moremorning or in the afternoon

Kevin's integrity and professionalism was over and above any expectations i had. He is courteous…read moreand prompt. The windshield he installed is BETTER than the previous replacement one, and he acknowledged my requests without any problems. As a former autobody shop owner im impressed to say the least. Clear Choice Auto Glass is the best I've ever dealt with! matt fiorillo

Julian is the tech you want at the Rocky Hill location. The west hartford location did a very poor…read moreinitial replacement and it was very stressful, but thankfully I found Julian and the Rocky Hill team. Extraordinary attention to detail, very honest and professional. Looks BETTER than new!!! Very satisfied.

**Horrific Experience with SafeLite - Avoid at All Costs!**…read more My experience with SafeLite has been nothing short of a nightmare. I purchased a 2022 BMW in February, and SafeLite replaced the cracked windshield before I picked it up. From the start, the windshield had a whistling noise. SafeLite suggested a replacement, but it took them months to get the glass in stock. Multiple appointments were scheduled and canceled due to their incompetence. Finally, in May, they replaced the windshield again, but the calibration failed, leaving the safety system non-functional. They told me it's safe to drive and will call me when the OEM glass is in stock. They have not called back. Almost two weeks later, after recent rains, I discovered water leaking into the cabin, and now all of my climate control buttons and heated seats to stopped working. This is going to be thousands of dollars in repairs. I called SafeLite over Memorial Day weekend and was escalated to customer care, but they were out of the office. My car is currently at the dealership getting assessed for damages, I have called SafeLite customer care FIVE times, and they keep trying to contact this shop and no one is calling anyone back. Technicians voicemails are full. Owners, if you are reading this please call Customer Care back immediately they have been calling and emailing you. This shop will be responsible for all repair bills. This issue is a huge inconvenience and clearly shows SafeLite's negligence. SafeLite has displayed a shocking level of incompetence and irresponsibility. Avoid them at all costs!

Simple tint job. First time the finished product had small bubbles and scratches in both windows…read more Agreed to redo it no issues after explaining to me it couldn't be perfect. Second time one side is perfect the other side has the same exact scratches the first job did. It's from the tool they use. Fool me once shame on you...fool me twice shame on me. I'm not going back even after this place came recommended from someone I trust.

Awesome work by the gents at Tint World. Considering them for a wrap next. This is a model 3 Tesla…read morewith ceramic all around. It's important to note they have special sized tint for Tesla Model 3 rear windows. Don't compromise get the work done here.

Just picked up my car. Eric gave the appraisal. Heck of a…read morenice guy. Estimate was fair. Paperwork was drawn up quickly and it it matched the final price within maybe a dollar or two one way or another. Mike did the work. Spot on, A+ job. It was done exactly when they said. Easy Peasy. I was thrilled, thrilled, THRILLED with the final product. Couldn't ask for more. I am now a customer for life. Thank you.

This is the second time I have had someone damage my car and leave. This is the second time I…read morebrought my car Townline Autobody (off a recommendation from my garage). Both times Townline has done a remarkable job in a timely fashion. You cannot tell my car had any damage done - it is completely back to normal. Patti keeps you updated on the status and any insurance issues so you always know what's going on. I recommend this body shop.