It's a bank Over the years I can understand why the in…read moreperson banking system is fading away due to the poor customer service and ridiculous wait to do basic deposit withdrawal or bill exchange No true greetings people standing around both tellers leave counters with roughly 6 people in line 18 minutes no tellers at the counter just to exchange a 20 for two fives and 10 Wells Fargo has a whole meaning the corporation does not care will not care will never change anything and they are extremely happy since John stump is gone. They're finally getting past their fraudulent account scandal where they opened under thousands of clients and their stock price is on the rise now What happened to integrity, morals, ethics on and on ??????

Worst customer service theres only one teller when theres 5 people in line. And always attitude…read morefrom tellers.

Went in to buy some $2 bills for a lei I'm making. They would not do any transactions for non…read morecustomers and she said they didn't have any anyway. How does she know I didn't even get to a teller. B of A another evil corporation.

B of A in SSF is terrible!!! One teller for multiple…read morecustomers Bad bad bad corporate service. They don't care about people's time!!! This is the direction of corporate service to the people.

Like many others have said, the wait times are ridiculously long for a teller. Even when you see a…read moreteller, depending on which one they take a long time to process the deposit transactions of checks. Unfortunately, this is the closest location in the area. The only plus is that there usually is parking.

I visited the U.S. Bank San Bruno branch to withdraw $900, but the teller mistakenly processed the…read morewithdrawal as $700 and issued an incorrect receipt. When I noticed the error, I immediately went to the Serramonte branch to correct it. Their staff reviewed my account history, confirmed the teller's mistake, and corrected the transaction. I was thanked for being honest and returning promptly. However, the following morning (January 30), I received a call from a manager who spoke to me in a way that felt accusatory, repeatedly asking me to bring in my receipt--as if I had done something wrong. I explained that the receipt itself reflected the teller's error, which is why I returned to the bank in the first place. I was not trying to make a complaint or gain anything; I only wanted to correct the mistake and avoid trouble for the teller. I have been a long-time customer for many years, and this was my first negative experience. Being spoken to in this tone--especially after acting honestly and responsibly--was disappointing and unnecessary. Errors can happen, but customers should not be made to feel suspected when they are clearly trying to do the right thing.

If you open a checking account at this branch make sure you qualify for the fee waiver. I was…read moreduped into opening a Sapphire account (shame on you white male Chase manager) when I wanted a basic account. I only realized they gave me the higher checking when they overdrew this checking account and I got a warning. This is a dormant account that I opened to qualify for higher rates. It's not like I use this acct. When I called the customer service Ann told me "you knew what you signed up for and no, we are not going to give you the money, we stole, back." However I was able to speak to a manager and she refunded my account. Seriously did the guy open the higher account to make some kind of quota? I told him I wanted a no frills, no fee account because it is literally a dummy account. He goes yeah and gives me their most expensive one. He should have known I put in a low amount in that account as a hold over, not to use it. So be careful when you open your accts in this branch. They will upsell you and steal your money.

Amazing, friendly and knowledgeable staff. They're very helpful. I needed Baht for a mission trip…read moreand they came through for me. Location now has tellers. I've been a customer for several decades.

I love this bank!!!! They are always friendly and helpful. I never have to wait for service (even…read moreon Saturdays). Thank you Chase!!!

How is it that I withdraw cash.. and attempt to put cash in my Chase account.. your ATMs stating…read morethey cannot accept my $20? This $20 is from YOUR BANK. YOUR MACHINE. I literally sat here trying the 5 other $20 YOUR MACHINE gave me. Terrible.

I've been a member since March 2006. A friend recommended them to you me when I was shopping for a…read morecar loan. Turned out that they were just what this guy was looking for. After qualifying for the loan I marched straight to the dealership to buy my very first new (and it only took 20 years). After choosing the options, haggling over the warrant and settling on the price, I had to speak with the financing guy. I told him I already had a loan. He asked me about the APR and offered a lower rate. I declined, saying I was all set. I then decided to go back to Monterra (SMCU at the time) and ask the loan officer if he would match the rate offered by the dealership. he did. WOOOOH!!!! I have been a member ever since. The folks at my branch are always helpful and friendly. I can't ask for much more than that. Now for the pics.

Review for Ikar and Ali Barakat…read more I've been a member for 7 years and I always like the service from SMCU and now MCU. I went to ask about the Death on payables for a car loan. Ikar explained very well how it worked and Ali Barakat helped us review the history of my car loan. It ended up giving me a better deal and the car loan insurance that I needed. Plus factor was increasing my cc credit line that I can use internationally without a fee for having a good credit score. Ali is so nice and very friendly. So grateful for the staff like Ikar and Ali. God bless!

The bank is small, friendly and professional. I would recommend this bank…read more Took a while to open an account because of OFAC (not bank issue) but feds - but in the end positive experience.

Went in to get some $2 bills. Was not a customer. They could sell me $20 worth. This is a bank I…read morewould recommend the tellers were very nice. Both tellers had to leave and get the bills. So accommodating to a mon customer. Not like that evil B of A that had the bills in her hand and would not sell them to me. Guess I'll have to go open an account at well Fargo. So I can get unlimited $2 bills. Ps i contacted my credit union unfortunately they could not get them to me before next week.

If I could give 0 stars- I would have. Piss poor customer service all round. Wait in lines and then…read moreno one acknowledges you in the lobby. Have to line up and have to go to the tellers to request to see a banker while they're just sitting at their desk- plus apparently the branch manager that sits next to the tellers doesn't do much either. could atleast acknowledge and see what the customer came in for. just awful.

Treat me with dignity. Make my life easier. Hire more customer service people that speak English…read moreclearly & enunciate! We are seniors with limitations. We must have more assistance

Tried calling the Milbrea branch and they were incredibly unhelpful and weren't even aware of their…read moreown services. Called this branch (SSF) for assistance and the woman who helped me was extremely helpful and knowledgeable about their products and services. She quickly answered my questions and an appointment was made without an attitude of resistance. Thank you so much for your excellent customer service, Shawal! (apologize if your name is spelled incorrectly)

Juan was extremely helpful…read more Couches are comfortable. Great service at this B of A location when the one up the street at Westborough didn't even have any tellers working.

I have been into this branch several times in the last month dealing with some complicated…read morefinancial issues. Alan Villalobos has been wonderful. He patiently listened to me and expertly resolved issues. Thank you Alan!