Seriously seems like a tough time for banks - let me think who has great customer service still.. it'd be someone much bigger than BMO and this one branch I am really questioning their problems of phone center, automation of non human service (AI) is going to keep people quitting them. I had to go in person as I had spent months trying to activate my ATM card, trying to activate from home -calling into automation, but always says, "sorry we are having difficulties right now" -the difficulties never went away! Calling into Customer Service many times~ put me in a circle of - "you do not have an ATM card for that account"-uh, yes I do! You sent it to me- I am holding it w/same number as when it was Bank of the West. Finally- called into a local physical bank-& drove to closest location. The guy was super nice but like, had to wait a bit for this one person-who solved the situation. Most people would not be this patient. The bad reviews make a lot of sense. This is people's money- and hard to consider doing business with a bank that is not staffed with enough "real personnel" on the phones & in person. read more

BMO - They are FDiC insured to 250k though. - Banks & Credit Unions Near Me - Larkspur, California

Opened account Thur. Scheduled my deposit for Mon. Received email Sat (all branches closed) stating I must physically bring 3 pieces of ID to branch. Online account locked. 35 minute hold time on phone. Do not recommend BMO. read more

We needed to cash a cashier's check drawn on another branch of Bank of the West and Stan and Ly were so helpful and gracious. My husband went inside to cash the check while I walked our rescue Husky. She is a vocal girl. Immediately, Ly was out with treats and invited us inside. I was amazed. Stan took care of cashing the check and was so personable and professional. He and our son went to high school together. It was like a mini-reunion. Another woman came in and I offered to take my dog outside, but Ly made the woman very comfortable in a cubicle away from us. I spent my entire career in banking and never witnessed such genuine care for people by branch personnel. They are fantastic. read more

I'm closing my BMO business account this week and moving our non-profit funds to the Bank of Marin. If I could, I would give less than 1 star to BMO. It has been the absolute worst banking experience I have ever had - not just one incident, but a long list of unresolved issues. I opened it in 2021 for a non-profit organization when this bank was still Bank of the West because of the company's purported "values". The service was OK though never great. BotW was bought out by "BMO" and everything got worse. BMO's online banking website looks like it hasn't been updated in years - it's almost impossible to find current information and everything in one place; the monthly statements look like they're from the mid-20th century and the information is harder to read than it should be. But the real issues revolve around the corporate culture: they probably don't care about their employees, but it's obvious that they really don't care about the customer at all. If they did, Customer Service, both on the phone and in person, would address and resolve issues with speed and accuracy. Examples: our company debit Visa card stopped working in the middle of an out-of-town conference and we had to use personal credit cards for all our travel expenses. Customer Service couldn't solve the problem and issued another card. Then the online monthly payments that should have been directly debited from the account started being rejected. No help from Customer Service. No help from the Branch Manager. Each told me to contact the other one. I contacted their credit service rep by phone and was told I had to wait 2 weeks and then go to the local branch to resolve whatever the problem was. And the credit card is needed to order more checks...so I haven't been able to do that, either. I've kept track of the hours I've spent trying to resolve problems on the phone and in person at the branch - and it makes me angry every time I revisit how much time I've wasted due to their incompetence. Hello, Bank of Marin!! read more

I recently had the worst experience at the Larkspur branch for BMO with a supposed Relationship Banker named Andrew Bickerstaff. He was rude and condescending to the customer in front of me. And even worse with me. Highly unprofessional. You want to avoid working with him unless you enjoy attitude and abuse. read more

Always good experience here compared to the other big banks. No line waiting. Very good customer service. read more

BMO - Banks & Credit Unions Near Me - Larkspur, California

Friendly and helpful is important to me and this Larkspur branch is both. They have successfully transitioned into a parent bank BMO " B mo"

Horrible customer service as BMO. Untrained staff isn't bright. Painful. Simplest transaction takes forever.

The manager of the bank Cristino Rivera threw change at me as I walked out after closing my account. I have contacted the police.

You will either love or hate this bank. It's saying something that some people actually fall into the former category because today banks are just massive money manipulators. Some people blame all the troubles of the world on the central banks and their biggest distributors. Lesser lights in the sky like Bank of America just make the game local, bringing corporate finance and government fiat to a shopping center near you, disguised of course as the big friendly bank for everybody. Then there's Wells which may help you by creating new accounts for you, no need to sign or know anything. And their people always seem to leave within a month or so, who were they? where did they go? When you look at this Bank of the West branch on Magnolia you know this is from another and slower age, like George Bailey's bank in Wonderful Life. You almost wonder if they keep all the records here on a napkin in the back. I especially admire their safe deposit box door, which nobody can crack after hours, or so it seems anyway. The bank has been itself owned by the 7th largest bank in the world based in Paris, but was just sold to the Bank of Montreal (BMO Group) so there may be changes in the near future. Hope not because I've been doing a certain kind of limited banking business here for maybe 8 years. I doubt I'd do all of it here, but it is heartening that the people here are the same people I met when I first came in the door. Stan is a favorite, very interesting guy from Siberia I believe. He's thorough, gets business done quickly, and will always take a few moments to have a little personal conversation unless the place is very busy. Now there are always downsides to any anachronism, and overall the good and bad here is the pace of things. You might be in line a few minutes longer than you want, and then again maybe not. The bank is small and customers aren't so many so there is never a line out to the massive front door. Also no phony greeter at the door asking how s/he can be of assistance. Once it's your turn mostly things go well here. We'll see if the iCanadians run things differently. But we have plenty of other banks around already with people inside who only know you by your account number, if that speaks to you. read more

This isn't so much for the Larkspur branch as it is for BofW in general. Do yourself a favor and go to literally any other banking institution. The customer service is horrendous, and they do not care about you as a consumer. At least the other banks fake caring - BofW doesn't even do that. read more

Update: I'd spent an hour and a half on phone support (we're no longer allowed to call the branch) over two calls to reverse 3 erroneous fees totaling $105. Both times, I was hung up on after 15 to 30 minutes of holding. However, they did correct the charges and pay back the $105 within 24 hours of this review. If I could rate the employees of the Larkspur branch separately, I'd give them 5 stars! Previous review: The folks in the Larkspur branch are great but phone support is terrible! They hit us with $105 in fees even though our account always had a positive balance. The only way to resolve it is by phone and they made us wait an hour and a half then kept the money even though they can't even claim that our account was over-drawn. To be clear: Bank of the West essentially stole $105 by charging fees they can't justify! read more

I used the ATM, and it worked perfectly......Street parking was easy, I will be back

I've been coming here for several years. Stan is the best. Helpful, courteous and super efficient.

Horrible. My customer experience with Bank of the West has been truly horrible. I will be changing to Redwood Credit Union at the end of the month. Customer service has long hold times due to "unexpected call volume" each of the 3 times I called on Sat, Sun and Tuesday. Oddly each time it was almost exactly a 20 minute wait. Hmmmm. Sounds like a cost optimization algorithm that doesn't value my time. Due to a confusing user interface on the online banking application, I transferred too much money to my credit card. The money instantaneously disappeared from my checking account. After being transferred to 4 different people and over an hour of hold time, I was told that my transfer could not be reversed until it posted to my credit card on Tuesday. On Tuesday, after being on hold for another 20 minutes and speaking to 3 more people, I am told that the transfer can be reversed but that it will take 7-10 days to appear back in my checking account. This is bullsh*t. This is a great example of a big corporation not caring about its customers and hoping that it is too much trouble to switch banks. Well, after 6 years as a customer, I am done. Banks continue to ruin this country. Continue to be customer hostile. How is this business model allowed to exist? From Wells Fargo defrauding customers to the 2008 financial crisis to simple things like not being able to move money from account A to account B in a timely fashion while they continue to profit from the use of my funds. I am done done done. I will close and transfer my account. I will speak ill of BOW every chance I get. read more

I've been banking here since 1987. The employees and managers have been friendly, kind, and have gone out of their way to treat me in a respectable, timely manner. Emiiy, Stan, Cristina...just to name a few over the years. They have gone over and above to help me and my sons in banking matters and sound advice. They have always greeted us by name when we enter the building and have followed up many times with phone calls. I recommend this bank to everyone!! read more

On 05-12-2020 @1.30 pm the staff name STAN. He tried to cheat my money 1450$ today I have CD account for 15 months when it was time to cash out I called them they said you can coming whenever I want so I wait 1 week and then I went in to cash out my CD,they reinvest my money into another CD without my permission so I told them I need my money nowand they said that I have to wait another 15 months or pay $1460 fee I need my money now I can't wait so I have to pay penalty to get my money is mean I don't get any $ for my CD account for 15 months please don't go this bank they lier and cheater.the read more

I have been with Bank of the West for 3 years now and I DO NOT RECOMMEND THEM. The people inside the bank are nice but unfortunately, their computer system is very slow, at least that's what I have been told (for 3 years). The worst part is that they did not protect me from credit card fraud and made the whole experience of having my card number stolen even worse. It's unfortunate that they don't stand behind their customers in a day and age when fraud seems to be happening more and more. read more

I have started writing a thorough account of my experience at this bank for almost a year now. I have finally come to the realization that words cannot express the horror that Cristino Rivera put me through for months. I am terrified of the consequences of his retaliation, but my conscience is greater. Please, please, please find another bank. read more

If I could give this bank a zero, that would be my first choice. The mortgage process, branch assistance, account services, and the telephone support system are all horrific. STAY AWAY! We will be working on moving our accounts as soon as possible. read more

This has been my worst branch experience ever.  The manager Cristino Rivera is difficult to work with and has terrible customer service skills. His anger is expressed passive aggressively.  It's no wonder with a miserable manager like Mr. Rivera that there has been such a churn in staff at this branch.  Only Stan has hung in there.  After banking there for 20 years, I have taken my business to Bank of Marin on Tamalpais Drive in Corte Madera; Linda Lippstreu and her team - Jann, Matt, and John - have been nothing but lovely and responsive. read more

The manager Cristino Riviera is difficult to work with and has terrible customer service etiquette. Having been a customer for 25 years, he would not waive any fees for a problem I had. I would not bank at this branch because of him! read more

I have been meaning to do this for months... I have never in all the years of banking been treated so well! Emily (the manager) always goes way out of her way to help, whenever she can. Fernanda and I have become friends, and the rest of the staff at one point or another have been very helpful. I have a checking, savings and a small business account here. Its a little out of the way from where I work and live, but way worth it. Thanks guys. I'm a very loyal customer. read more

Service is just extraordinary. It is the personalization which is ever present at the Larkspur location. You are known, welcomed, and treated as a member of a very special community. And, if that is not enough, Christino and Wesly are just incredible. Responsive, attentive, and only the highest quality of service and professionalism exist in the world of these gentlepersons! read more

Wonderful. Just Wonderful. I am tempted to give more stars, except Yelp doesn't give more than five so I will have to make-do. read more

These guys, or at least Marc, the manager, are a complete joke. I came in to open a business account. Marc told me if I came back in a week I could get a deal on a promotion they were running. About an hour of lost time, but I'll save in the long run. I made an appointment to return the following week. Since I blocked the time on my calendar, I turned down two potential business generating appointments because I needed to get the account squared away. Less than 3 hours before the appointment, Marc sent me an email (not even a phone call) to say that he screwed up and the promotion starts next week. I responded that I was upset about the appointment change, and could I get the details on this "special promotion." I got an email rescheduling my appointment - my questions completely ignored. I finally called to learn that the "special" promotion is a no fee, no minimum deal - something that almost all banks and credit unions will match. Marc, perhaps the entire bank, seems disinterested and certainly incompetent. It is beyond me how someone can treat potential customers with such careless distain. Certainly makes me wonder how effective they will be in helping me in my business banking. read more

Customer service at this branch is top notch! Jose was amazing at getting our business account set up and then staying in touch to make sure we received our cards, checks, and everything else as planned. One of my better banking experiences. Staff is always super friendly and helpful. I just wish the other branches were this good because unfortunately the branches I more often frequent are not. read more