On Thursday, October 23, I went to the BMV to renew my license. I was sent to Courtney for my…read moretransaction. She could not have been more patient, courteous and helpful. She did everything she could to get my signature on the electronic screen. I have a condition that affects my small motor skills. Courtney tried everything to get the best signature. I want to acknowledge her kindness and say Thank You to an excellent customer service employee.

This had to be the best experience at a BMV in my life. These ladies broke the stereotype of rude,…read moremiserable and unhelpful BMV employees. First off, I was lucky that it was not crowded when went in. I took a number and waited only about 2 minutes. They quickly collected all my documents needed for the new "compliant" license, made their copies and got my pic after my eye exam. I was in and out in no time.

These ladies are great, and they are no nonsense. Be sure to check the DMV website before you come…read more You need to bring the exact paperwork to get whatever you need. Payment is cash or check. I needed a handicapped car hanger. They are for 1-5 years. The first prescription I brought from the doctor didn't have an expiration date. I got another that said lifetime, so the lady let me call the doctor's office to ask for another script for five years, and to fax it to the office. I did that in the car. When I went back in 15 minutes later, the fax was there. A hanger is $5. I paid cash and left.

My husband called prior to us heading to this location (35 minutes away) to check and see what…read morerequired documents were needed in order for us to get our Ohio drivers licenses. He grabbed everything and we headed over. Upon arrival, we were told that I needed my wedding license bc of my name change. When he called, no one mentioned needing the marriage license, so we were a little more than annoyed. We have all documents saved on our Dropbox, but they wouldn't accept an electronic version-- had to be the original with a raised seal. Grrrrrrr. So we had to drive 35 minutes back home, grab the license, and drive 35 minutes back. Despite the annoyance of having to go home, I will say the ladies working at this location were so wonderful. Very apologetic and understanding of our frustration. I've been to BMVs in Michigan, North Carolina, and Georgia, and have always dealt with rude, inefficient workers when getting a license. The people at this location are the nicest that I've ever had to encounter. If you need to go to a BMV for some reason, definitely consider going to this one!!

(1) They have no idea what to do if you move to North Royalton, Ohio. Move Drivers license,…read morevehicle, get plates and drivers license, etc. (2) Moved in April got everything, still keep sending to old address in December. (3) Will take away my Drivers license if I don't get plates for vehicle I sold. (4) They have no qualms getting you to jump through hoops rather than fixing problems with them.

Getting a Real ID here was the biggest hassle of all time. They kept moving the goalposts on what…read moreitems are acceptable and it took me 4 trips to get this done. Horrible. Go somewhere else and avoid this location like the plague.

I went into the Elyria's location to get my real id drivers license today...what lovely ladies they…read morehave working those windows...wonderfully helpful..wonderfully kind..smart..I mean everything I could have wanted to find waiting for me and my overwhelmed stressed out self! They were Danielle and Brittney(I hope that's the correct spelling Brittney, I apologize if it's not) they just couldn't have been more helpful...I walked out with exactly what I needed and it was due to these two lovely ladies...I SO appreciate going in somewhere and finding KNOWLEDGEABLE..CARING..ppl that cared to help! Thank you Brittney and Danielle...I really won't ever forget all the help you blessed me with

Super busy location. I went in, had to come back to bring a document that was forgotten. Instead of…read morehaving to wait another lap of time for a number to be called, the lady brought me right up. Really appreciated that! Thanks, Wendy!

I love going to this location for the stickers for my car…read more They have a fast lane and I'm in and out in 5 minutes. The staff is very friendly.

Was just at this location recently and still rate 5 stars. Staff friendly and Very efficient as…read morewell as knowledgeable. Been going there for years and highly recommend. Thank you.

Not helpful, bmv website stated what I needed to renew my license, but in person they ask for moreread more

Call or go to their website first to determine what services you need. Come prepared with all your…read morepaperwork. Bring your patience & positive attitude with you. BE KIND!

I'm from another state (Maryland) and very familiar with licensing there. So I was delighted with…read moreour well-organized and professional experience at the Parma Heights Bureau. We were in and out in lets than 30 minutes with new title in hand.

My parents came here to get my dad's id which was expired replaced with a new one. They came to…read morethis location and was told more info was needed since my dad was from Puerto Rico. My parents came in with his birth certificate and paper from the IRS and was told that the paper from the IRS was invalid. Since when is the government letter considered invalid. The old man there was the worst person ever and even racist towards my parents and we will not be coming here again. My parents are the nicest people you'll meet but you're gonna hear them when they are blatantly being treated rudely. I have something for the old man that thought he could treat my parents like that. I left it in the photo

I went at 9am to ask what I needed for a student ID when I couldn't find my daughter's SSA card. I…read morewas told a student transcript with her SSN written in. I ran all over to find somwhere to get her ssn and they would accept and when we went back the SAME woman wouldn't mke eye contact with me said she never said that. I HATE liars! no wonder AI is taking over these idiots jobs.

Many thanks for an exceptional experience. Had to renew my drivers license and I was not looking…read moreforward to the experience. I decided on this particular facility because it was near my residence. In my 50 plus years of driving I have had some bad experiences with various BMVs. However as soon as I walked into this facility it was obvious it was well managed, clean and welcoming. Almost immediately a very friendly clerk ( Beth) motioned me over to her desk area. She quickly processed my renewal request in a courteous and engaging manner. The Manager and staff should be commended for their professionalism, work ethic and overall positive quality of work. WELL DONE. Thank you!!!!!