The service was very speedy and every staff member was extremely nice. This was one of the best BMV…read moreexperiences I've ever had!

Never did I think I would write any review of a BMV, let alone a 5 star one, yet here I am…read more Here's something I didn't know- BMV locations are independently owned and operated. This location is exceptionally friendly and helpful. I was getting my federal compliant ID and had heard stories of people having to make multiple trips. I checked online ahead of time and was pretty sure I had what I needed. I was greeted at the door by a friendly gentleman who confirmed I had checked in online properly and my space in line was reserved. I filled out a form and waited just a couple minutes for my number to be called. The person at the counter was friendly and helped me with my ID and two license plate renewals, with some nice conversation while she completed the registrations. All in, less than 15 minutes later, everything was done in a quick, professional way and I was on my way! Hard to believe you can enjoy an experience at the BMV but it's true! Next time you need the BMV, I recommend this location.

This has been my go to location to renew my license. Located right in the heart of Loveland by the…read morepublic library and across from Loveland schools, it is a small building tucked into the strip mall. I have never had any trouble nor waited in those her Renda's lines I hear everyone talking about. This time, I went before 4 o'clock on a Thursday before a holiday weekend, and I was the only person who had to wait in line. They had 3 to 4 tellers working, and it was really helpful. I only had to wait for five minutes or less. Back in the day, you could only pay with check, but you are now able to use your credit card if you are OK with $1.99 service fee. I overheard one of the tellers talking to a lady, and she did politely remind her if she uses her credit card, she would be charged that extra service fee.

I wasn't surprised that I had to add this business first before giving them a review…read more If you have a straightforward job like license renewal, or license plate renewal etc then only go to this place. Else go to another BMV with more experienced employees. It seemed like they got a headache, literally, when given a complicated case. And after making me wait for 15 minutes they still couldn't figure out what were supposed to do.

Fast and efficient service. Even open on a Saturday. I've never been so impressed with a BMV. We…read morewere literally in and out in no more than 20mins for our new vehicle registration.

This is the most inefficient government establishment I've visited. There is no structure. 5 lanes…read moreof service, 2 open. The other employees looking clueless. UGH!

I'm conditioned to dread the Department of Motor Vehicles on the West Coast. The BMV in Ohio is an…read moreexperience like none other! Little-to-no wait times and people are actually friendly. The Norwood location seems a bit chaotic but it was entertaining and, again, people (employees) were very helpful and nice. I want to specifically add that the staff at the Five Mile Road location were exceptionally sweet and helpful!

My experience was excellent, some of the employees need manners and make you feel uncomfortable and…read morenot welcome..

I had to go on a dreaded Saturday to renew and get an updated driver's license because I was flying…read moreout of town that afternoon. I wanted to make sure I had the proper documents, (and if TSA would really accept an expired license because there was no way to find out from the airport.) But when I called the BMV the day before, whoever answered wasn't sure. When I tried to call back before going many times, no one ever answered the phone. Of course Saturday is crazy busy, with parking even hard to find. I'd recommend going on a weekday. The system for waiting was very efficient, with a machine to enter your cell so you'd be texted, as well as your line number displayed up on a monitor when ready. I only waited 15 minutes, which wasn't bad considering the crowd. The driver's license renewal went smoothly. I guess there's some kind of system back up, because my license had to be mailed out 4-6 weeks later. They gave me a print out of it I could use wherever needed. There was major confusion though over our handicapped hang tag. They'd given us one with a wrong number on it previously and told us to come back in for a new one (in a handwritten letter.) The clerks asked for the letter, which we didn't have. They decided after talking it out amongst themselves in front of us that our current tag is fine. I really hope so! I was also able to register to vote and change my address at this bureau. Tips: they take cash, credit or check. This bureau also does title transfers and title service, has a notary service and many other services.

Easy, Efficient and super friendly employees!! The whole license renewal process took about 5…read moreminute. I appreciate the employees working on 11/24. From the lady that greeted me at the door to the lady that helped me with the renewal process. They were welcoming and professional!!

I love this location. I was clued into it a handful of years ago as a small more unknown location…read morethat would have faster service. I am always in and out here in no time with actual friendly service, which isnt common at most BMVs. I currently live near a bigger location, which I tried once and it was horrible, so this license renewal I came right back here. I tried to "get in line" ahead from the website, but that really didnt save me any time, because they still require you to check in upon arrival behind others who are already there. No big deal, because they were still very prompt. The lady taking my new photo was even nice enough to try and help me get a good pic (again, totally uncommon). While I dont want to give away my secret, so this becomes busy, I figured they deserved some praise!

Got here at noon on a Friday to renew my drivers license. Waited 2.5 hours…read moreBring a big book.

Everything!! Heaven sent and blessed! Top tier for service,…read moreand customer experience, and wait times .This BMV location is the cats' meow of excellence ‼ Thank you to the staff for their excellent hospitality!

The people are friendly and knowledgeable. A pretty busy location . Makes the experience less…read morestressful!

As a new resident, this location was not a good impression of Ohio. When we arrived here, the line…read morewas out the door and it moved very slowly to just register and get a number. After getting a number, we had a long wait time to get a simple vehicle inspection - which was also a joke. The employee literally walked around the vehicle, wrote down the VIN number and the mileage. For this we waited about 1.5 hours. The communication of the employees wasn't clear and I left there just as confused as when I walked in. Overall a total waste of time! The next morning we went to the location in Lebanon and it was a totally different experience!

Time it took to get the form Friendly people Great service Easy to access the locationread more