Thank you to Kevin, Dominic and the whole team for taking such great care of my Mini. They went above and beyond and made my car look beautiful again while still keeping its personality. From replacing the front window and refreshing the front of the car to fixing a rim, a light, and touching up years of scratches and marks, they put so much care into every detail. They made the whole process feel easy, and I really appreciated how thoughtful they were throughout. They even added custom paw prints for me because this is my dog's car, which made it even more special. read more

I deleted my original post, but these people can't get away with it. He lied in court. He actually said I bought my car with the rocker sticking out on the left, but yet the right side is fine. Insurance agreed with me my car was still damaged and they refused to help me. below is an email from the insurance. Good morning Paul, I apologize for the delay in getting back to you. After review of everything provided I would agree that the rocker to rear door misalignment may be the direct result of the rear end collision. We will not know 100% what is going on until the car's structural dimensions have been measured and assessed. You have the option of using the same shop but based upon your previous experience with them that not may not be the best option. An inspection and measurements completed by a Tesla Collision is likely the best option however the closest is in San Jose. Below is link you can use to locate certified shops, you will have to drag the radius out farther to see the closest Tesla Collision. read more

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We took our car to have repaired due to a minor collision. The communication from the repair center and ourselves was timely - they kept us up to date with the services and time expectations. The result is beautiful - they fixed what needed and made sure the whole car had the same shade of color throughout. The car was cleaned inside and out and left with new car smell. The only downside was the price was a lot more than we expected and hoped for. read more

BMW Concord Collision Center - Body Shops Near Me - Concord, California

I had to use the services several times in the last 10 years. This is the only place I recommend to all my family members and friends. Rich Albright , the Manager, is a man of his word. Honest , responsible, follows up with you on all possible challenges. My car looked like a completely new car after the service in this place. Rachel helps to coordinate. She will not forget the smallest detail or day on the schedule. My last crash happened on the day before Christmas , Rich sent me a tow truck, even conducted negotiations with my insurance since I was too distraught. He is a rock! Highly recommend this place if you need any body work for your car as the best value for your money. read more

Auto body repair after accident. Brand new BMW with 4,000 miles. I was devistated. I called ahead and made an appointment. Everyone was professional and friendly. Complicated repair with short turn around time. I did not consider checking with another repair center. Quick ride to rental car. My experience was as expected from BMW! No used parts / no funny business. I was completely satisfied and will refer my friends. read more

I've been bringing my BMWs to BMW Collision Center for years, and the service has always been exceptional. Most recently, Dominic, my collision advisor, went above and beyond to keep me informed throughout the repair process and made everything smooth and stress-free. Carlos, the technician who worked on my car, did an outstanding job -- the attention to detail and quality of the repair truly show his skill. And a special thank you to Kevin, the Director, who has always taken care of me over the years and ensures that every visit is a positive experience. The entire team combines professionalism, expertise, and genuine care for their customers, which is why I continue to trust them with my vehicles. I highly recommend BMW Collision to anyone looking for top-quality collision repair. Thanks again guys! read more

this place just recently I took my car there to get an estimate on how much it would cost me to fix Damage that a drunk driver created on my car after giving me a broke arm and I was waiting and waiting and waiting for the estimate. the guy never called me with an estimate. He told me oh it's a total loss and then he put a lien on my car so I'm losing my brand new 2018 M5 Fifty. read more

Maurice Perry at BMW Concord Collision Center is the BEST service advisor I have ever worked with. Recently, my Audi was rear-ended in a traffic accident. This center is the approved center for collision repair of both Audi and BMWs, and was recommended to me by my Audi service advisor, who is also incredibly helpful. I left my car to be appraised for repair, the parts were ordered, and all was well. Unfortunately, one part was backordered and there was no ETA on when it would arrive. Maurice went above and beyond to help me, and ensure that I had a car to drive during the extended wait to my car to be repaired. He called me with updates every week, worked with my insurance company to encourage them to cover more of the damages, and made sure my car was perfect when the repairs were complete. Maurice always took my calls, took time to keep me updated, and did so with compassion and professionalism. I highly recommend Maurice and BMW Collision Center. read more

So my brand new Subaru Crosstrek Wilderness was hit by my neighbor. I had no idea who to take it to. I contacted BMW Concord Collision and spoke to Dominic. I met Dominic and he reassured me they could fix it and I would never know it was backed up into. I got my car back and it looked amazing- like it never happened. The workman ship was super thank you all who worked on my vehicle and to Dominic. 10 Star review read more

I got rear ended and BMW concord collision took care of all the details: working with insurance, communicating with me and of course fixing my vehicle I worked with Dominic Pedro who provided helpful advice on the insurance process and kept me abreast of status and timing. Highly recommend!!! read more

Worst shop to go to the are a bunch of scammer. They do not care about the customers and the situation. All they care about is ripping you off money and do not have a good customer service . They are the worst would take my car anywhere but here read more

I'm writing this "shout out" in recognition of AGAIN receiving exceptional service at BMW's Collision Center in Concord. There's NO better place to have your car taken care of! While everyone I've ever interacted with has been awesome -- including Sarah at the front desk -- I'd like to specifically acclaim Dominic Pedro!!! From beginning to end, including his interface and advocating on our behalf with the insurance claim rep, Dominic was an 11 on a 10 scale. read more

This repair shop is Volvo certified and recommended by the dealer. I obviously can't speak to the quality of the repair that I can't see except that the car appears to run fine. It looks like new and you would never know it was in an accident from looking at it. The person I was working with was new to the company. He is clearly experienced in the process but was new to Volvo so I think so we had a couple of bumps along the way but he fought the insurance company hard on my behalf and it ended as well as could be expected. This shop is recommended and I would go back (although I hope I never have to). read more

What an absolutely worthless business with worthless employees. Took a brand new 2024 e-tron here with some minor bumper damage. The first thing the *ick asked before looking at the car was, whose insurance is paying for this. We said someone had backed into the car and their insurance, Farmers, would be covering the repairs. He was immediately uninterested in the repair and said "farmers is terrible, they won't pay us". He then asked who we are insured by (State Farm) - "Oh they are the worst". Essentially told us to either get ready to pay for the repair ourselves or take the car somewhere else. A complete *SS hole. I called AW collision, right around the corner and a Porsche specialist. They couldn't believe what this idiot said. DO NOT take your business here. read more

Someone hit our parked car in a parking lot and actually left a legitimate note with their insurance information. It makes me believe in the goodness of humanity. Now we were left with what we assumed would be an administrative nightmare and a very sad bumper on our 7 series. Jennifer was absolutely the most amazing person to work with! She made a stressful situation with insurance companies easy as pie. She was immensely knowledgeable about our car and went above and beyond throughout the entire process of getting our car fixed. We hope we (and you) don't have to work with her anytime soon, but if the situation presents itself, she is your #1 woman! read more

Kevin and Dominic were so wonderful to work with. They communicated with my insurance company to make sure the repairs could proceed quickly and seamlessly, and were always in constant communication with me to keep me updated. They were so kind and professional. And of course, the repair work is terrific and my X5 looks perfect. BMW Concord Collision Center is terrific. read more

Aside from surviving, there are few reasons to feel lucky after a car accident. We found two: BMW Collision Center and their estimator, Maurice Perry. Our Audi A7 sustained major front end damage. BMWCC's repair is flawless. The A7 is aluminum bodied with very close panel tolerances, requiring specialized training and equipment to realign precisely. The multiple damaged panels required exacting color matching, blending and clear coat application to achieve a seamless result. As other reviewers have said, Maurice Perry, BMWCC estimator, was absolutely key to negotiating an equitable settlement with our insurance company. Unless you actually work in the car insurance business, you will not be aware of the of the numerous tactics insurance companies use to drive claim resolutions in their favor. Having a deeply experienced advocate was essential to receiving the full benefit of our policy. Maurice is a true professional; timely, responsive, good humored and most importantly - effective. read more

We have been extremely happy with the quality of service provided to us for two of our vehicles worked on at this facility. Mr. David White was very professional, knowledgeable, and paid close attention to detail making sure we were satisfied. The shop is very clean and organized. These folks are all true professionals! read more

Over the past few years I have brought my vehicles to BMW Collision Center because of employees like Kevin Miller the Director and Santje Gomberg the Internal Advisor. If my vehicles were having the windows tinted or paint protection film applied, I was informed of the progress daily. The results are perfect, my cars look perfect. I recommend Sunwise/BMW Collision Center to everyone I know. I won't bring my cars anywhere else for paint protection film or window tint. I forgot, great repairs also. read more

Save your money. This shop is no better than a mom and pop shop. For the work that they did, and how much they charged, I am not impressed. When I took in the car, before work was authorized, they were incredible. They made me feel like they were totally on my side. I felt I could trust the shop. I thought I was getting the best repair for my vehicle, and the best service. I was wrong. The car sat at their shop for a whole week while they argued with the insurance company. The total bill came out just under $16k. Total time in shop was about 3 weeks. I had to keep communicating for updates and initiating contact. But that is not the worst part, just a minor nuisance. When I came to pick up the vehicle, once it was "done", I found that it was not done. The driver side door handle was missing a trim piece that covers the door lock and the handle was still scuffed (see pic). I had to take time out of my very busy day to go back and have them take care of it. The repair done on the rear portion of the bumper is wavy, not visually appealing if you know what you are looking at. On the passenger side (not damaged during accident) you can see how it came from the factory. Their repair looks amateur on the driver side. I won't take it back to have it fixed. I don't trust them anymore. The interior door handle (see pic), has a HUGE chunk missing. It was gouged at while in their possession. They took a check-in video and showed me. Then I pointed out that you can tell the handle was in MUCH better condition when I brought it in, and now it is missing a quarter sized chunk! They called it normal wear and tear and refused to fix their mistake. I argued saying that it is not normal wear and tear. Kevin, their service manager, came out and said they would cover the labor, but not the $100 part. I ended up paying the $100 part, even though I shouldn't have. Kevin needs to learn customer service, and creating repeat customers, and word of mouth recommendations is crucial to their business. Either way, they had the proof that the door handle was not mangled prior to dropping it off, but now it is. They should've covered the part THEY damaged. If they were honest and owned up to it, this would have been a 4 star review. But they burned me. Keep in mind, I have been a breeze to work with up until this point. The service advisor Maurice was good enough. His communication was clear. He had good intentions. But getting burned at the end, leaving me untrusting was not good. Shoulda woulda coulda. In the end, I picked up my car after they replaced interior door handle trim, and noticed a scuff on the front bumper which they had just replaced. Since I do not trust them anymore, just as no one should, I will not take it back. Pro tip to BMW collision center: get a new service manager. Kevin should've taken care of a customer on a $100 part that just spent $16,000. If you read all this, just find a body shop that your insurance recommends. That way your insurance will back your repair until it is perfect. See attached photos of interior and exterior door handle as well as rear bumper. Thanks. read more

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My experience with carvana insurance company SilverRock has been awful but Thank you to BMW Concord Collision estimator Maurice Perry for helping me get the quote approved. It's taken 4 months for Carvana insurance Silverrock to approval a quote that carvana said they would take care of. Maurice has been their since day one we have been through Halloween, Thanksgiving, Christmas, New Year, Valentines, and Columbus day. Soon I will have my car back to enjoy. read more

This is by far the worst place to get your collection repairs for your BMW. Staff is rude starting off with David the manager to his technician Maurice Perry. I had never had such an awful experience dealing with anyone from the BMW brand till dealing with BMW Concord Collision center. Safe yourself the headache an go elsewhere. read more

Maurice is an excellent customer service employee! Maurice went above and beyond supporting me during a difficult process after an accident. My vehicle is like a new car! The front desk person is lovely, polite, efficient! Kathleen read more

Tesla owners, I was blown away with what a great job BMW Concord Collision Center repairing my Model S. Pretty serious job with a front bumper replacement along with a lot of the bracketing behind it for the AC. David Medeiros set the tone early establishing expectations and a reliable consistent update process. They ultimately got the car done perfectly in under two weeks. David clearly works to get you back in your Tesla fast and efficiently. I can't recommend David and BMW Concord Collision Center highly enough! read more

I had a collision with an object of the freeway and came here for an estimate for fixing my Tesla bumper as recommended by my insurance company. They scheduled me with someone who was not working at that time. When I came in for the appointment, I was assigned to someone who begrudgingly took the job. The employee took some pictures and took down my info. He said I would be emailed the estimate. Three weeks later, after 3 phone calls and an email, I have still not heard back about my estimate. My phone calls and emailed were all ignored. Never got a call or email back. That's the kind of business this is. read more

I had a windshield chip fixed here. Very nice place with a comfortable waiting area and quick service. Will definitely use them again if I need anything. read more

Avoid this place with everything you've got. I brought my non-luxury hatchback in after I was the victim of a hit-and-run incident. I needed moderate cosmetic repairs on my driver's side doors and a small portion of my quarter panel. The estimate from my insurance company was $2800.00 total. The woman at the counter rewrote an estimate that was almost triple that estimate, and even told me that my car was a total loss (when it was not even close.) This place was recommended to me by a local subaru dealership, and needless to say, I now know why. Previous reviews name similar issues with astronomical pricing and "totaling" completely drivable cars. I got my car out of that place as soon as possible and brought it to another auto body shop, which told me that my insurance estimate was accurate and that my car was repairable. I'm thankful that I have some semblance of knowledge about cars & that I was able to recognize how egregious all of this was, but regardless, it rattled me. After dealing with my accident while I was on vacation, I really needed a trustworthy, reliable autobody. This place is not it. I was constantly told by the woman who assisted me, "We are here to help you," and that was a complete lie. They try to take advantage of people and it's not okay. read more

I have used BMW Concord Collision Center a few times and have been extremely satisfied with their excellent work. My car has looked terrific every time I've picked it up. David White has always been a great help to me. He's professional, accessible, and very hard working. He kept me informed, and even delivered my car back to my house. He is a perfectionist- and very personable. His staff is courteous and helpful too. I highly recommend the BMW Collision Center highly. read more

My m3 was damaged due to an accident and thought the best place to have my car fixed would be BMW, the experts and the good reviews. No. First and foremost, all the stars on my reviews are for my service advisor. He did a great job on overseeing the transaction between my insurance and BMW. He also kept me inform on my car, and fixed minor items with no charge. Gave me a loaner vehicle on last minute notice. Exceptional customer service. The detailers/car wash employees on the other hand, are the complete opposite. Though my repairs were flawless, the final step to polish (if you are unfamiliar, similar procedure as waxing) and wash was a complete nightmare. Mind you I had a $600 worth of professional detail and opticoat on my car before the repair. When I got my car back from BMW, the entire car had swirl marks and scratches from the rotary buffer they were using (see pic). What happen was my car was "dusty" and they recommended me to have it washed by them. The only way my car would end with swirl marks all over the vehicle is that they did not rinse the dust properly prior to wiping the car down with soap. Imagine washing your car with a fine grid sandpaper. I talked to my service advisor afterwards and he did not offer me anything, but he would "pass this along". I am a little baffled though, he told my insurance company that I was offered a detail, and that's not the case. I wouldn't go back there anyways. Before you pick BMW concord to repair your car, please consider my review. I absolutely love my car and I was distraught to have to spend another $600 to re-coat my car. read more

BMW Concord Collision Center - This depicts the swirls by showing the left side after the trunk was re-detailed and the right side is what BMW left me with. - Body Shops Near Me - Concord, California

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I was a bit leery to have another full wrap done after my first experience with another vendor in the bay area with all the pealing issues and imperfect seems I had to deal with on my M3. When I finally decided to have my Z4 wrapped, I decided to try Performance Image, part of BMW Concord Collision Center. I saw examples of the work completed that convinced my decision. Plus these guys would know best on pulling parts/trims off your BMW since they are BMW Concord Collision center. I am very happy/satisfied with the quality of work and turn out. You can't even tell the car is wrapped. High quality workmanship and fair pricing. No pealing issues. I highly recommend this place. They are also mod friendly. Special thanks to Kevin Miller for always accommodating my vehicle needs and custom work requests. read more

BMW Concord Collision Center - Z4 Wrapped in Satin Pearl White/Satin Black by Performance Image at BMW Concord Collision Center - Body Shops Near Me - Concord, California

I'm like everyone else, a bit weary when I step into a dealership. Partly to save some money but also to avoid the hassle. An experience with a San Francisco vandal brought me into the shop. Cracked rear panel from a hater throwing stuff. I was expecting a dealer rep to rush me off the phone but at every conversation, Frank was very patient and made sure I was comfortable before we got off the phone. He made me feel like I was in good hands. Correspondence was excellent and I'm glad I got to thank him in person after my good experience having discussions over the phone about the assessment of my car's damage, what would be required to fix it and the updates regarding insurance coverage. Even the gentleman who answered the phone initially to take one of my calls and relay a message to Frank was nice. Something about this Concord air. Patrik was very accommodating as well. What a great attitude! Smiles all around and you can tell he enjoys working there which says something about how management treats their employees. The place is lucky to have someone whose good mood can rub off on you. Very professional but I also felt very at ease with him. Like meeting a friend of a friend at a party. I didn't catch the name of the lady at the front desk but she was very nice too. As I was in the waiting area for all of less than 5 minutes, I could overhear how she approaches the other customers. You'll never see her wear anything but black but I assure you her personality is more colorful. That's 4 for 4. They must be doing something right at this location. Maybe I can learn a thing or two about hiring from this place! read more

Took our car to BMW collision expecting BMW quality and service. Repair took over five weeks. Was continually told various excuses for the delay; Was told that time didn't matter as I had rental car coverage; was told that they were backed up by the holidays; when car was returned there was a problem with brake noise which the shop and the insurance adjuster could not find. Took car privately to M-Service in Walnut Creek who promptly diagnosed problem and repaired correctly read more

One young man ran into my Audi causing significant damage to the body of the car. I took it to the Audi Collision center. Jennifer Franco was a person who handled my case. She was very knowledgeable, professional and attentive to my needs. Jennifer explained to me how the process works with the insurance and offered some valuable suggestions on how to work with them more effectively. For someone who hasn't had much experience with the insurance world, I was so frustrated and lost.. Jennifer was my ray of sunshine. She also promptly responded to my messages and offered me updates. Thank you, Jennifer! And " Thank you" BMW Audi Collision Center!!! read more

I SAID IT ONCE.. I WILL SAY IT AGAIN.. you have found the best place to get your BMW fixed. The PEOPLE in this collision center are unbelievably AWESOME.. let me tell you folks... i am so impressed with the level of craftmanship that they have poured into the repair of my car.. i feel like they invented the term "like nothing ever happened". With great repairmen, comes a GREAT representative. Cory has done it again.. this guy should get a promotion, a raise, an exemplary award or something! BMW, IF YOU ARE READING THIS! TAKE GOOD CARE OF THIS EMPLOYEE BECAUSE HE GOES ABOVE AND BEYOND TO PROVIDE EXCELLENT SERVICE TO HIS CUSTOMER. This guy treats you like his 401k depends on it. He is very professional, very accommodating, always prompt with notifying you with updates on your car.. hands down.. this collision center has their mix right. 5 stars! read more

BMW Concord Collision Center - "Like nothing ever happened." - Body Shops Near Me - Concord, California

My experience with BMW Concord Collision Center was great! 10/10. Renzo took my car in last month and he kept me updated about the status of my car. I had a lot of questions and concerns and he was able to answer all of them and helped me understand the process too. I picked up my car yesterday and I loved it! My car looked brand new again! read more

BMW Concord Collision Center - My car when I picked it up. :) - Body Shops Near Me - Concord, California

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This is the biggest mistake I made. Took my 328i BMW to the collision center for a crack windshield need I say charged a ridiculous price keep my car for 4 days for a windshield. but that not the worst part when I got my car back the same day coolant light on I had leaks coming from under my car had to have it tow to a auto repair shop they put it on a machine pressure tested it found out rodents had eaten my horse to my motor so upset do not take you car hear please read more

This place is shady at best. They have had our car for over a month trying to extort more money from the insurance company and ourselves for undocumented charges. The techs that do the actual work may be great but the front office is shady. They constantly kept changing their billing to try and get more money from the insurance company and actually admitted to what I would consider fraudulent claims. I now fully realize why they are not a approved shop by our major insurance carrier. (Additional info after pickup). Upon arriving at the front desk to pick up her car, the GM Kevin M. and Joaquin A. had the cashier leave the room and teamed up and harassed my wife about the review I wrote this morning. They tried to intimidate her and blamed everyone else. Hard to believe 2 men would corner a woman and harass her about a review she didn't write for 15 minutes. I hope someone from Sunwise contacts us so they can hear my wife's experiences first hand. Kevin M. should be fired and if he wants to harass someone he has my number. Avoid these dirtbags at all costs. Update 3-21-23 Instead of dealing with the customer service nightmare of the GM they complained to Yelp about the review. read more

Amazing service. The guys I spoke with over the phone were great. I called about a tint job and was given a very thorough explanation about percentages and what would look best. And the car looked great. Thank you! read more

These guys and gals did a terrific job. This was an insurance claim repair on a very new car. Dominic worked with me to ensure that all damaged components were replaced and repaired to OEM standards. This is not the type of place that does oil changes and tires, these are the big guys and their work was seamless. Great job. read more

I got into an accident about 3 weeks ago with a big rig truck. The door and rear quarter panel were both damages making a it a very expensive repair bill. Thanks to AAA they were able to choose any shop I wanted , so I chose BMW Concord Collision Center. I setup an appointment and got a call from Lou Rios the next morning. He was incredibly helpful and updated me throughout the whole process. I have never dealt with a body shop and having Lou as my advisor made everything seamless. I cannot thank him enough with the job a hand. The repairs looked flawless and it looked better than when I got the car brand new from the factory. I will definitely be coming back if I ever have another fender bender. The only thing that kind of bugged me was that I had things in the car and it almost seemed like whoever worked on it just shoved it all in the trunk and made a mess of it. Other than that, Lou was THE BEST and I couldn't have be happier with the results and service. read more