Nobody ever wants to need a collision repair shop, but if you do, AW Collision in Concord is the place to go. I highly recommend them! A fence at my worksite wasn't properly secured and fell into my truck, damaging multiple body panels. My insurance company initially wrote an estimate for only $2,000, but my sister, Mellissa, explained that it wasn't even close to the actual cost of the repairs. She also reminded me that I had the right to choose my own repair shop rather than being limited to the insurance company's preferred facility. She encouraged me to trust the team at AW Collision, and I'm so glad I did. Mellissa had me bring my truck by after work and introduced me to her manager, Rich, who thoroughly explained the repair process, inspected the damage, and documented everything with photos. From there, Joel took over and handled the entire insurance process for me. I didn't have to spend hours on the phone with the insurance company or fight over the claim--they took care of everything. When I dropped off my truck, they even arranged a ride to the rental car company and guided me through making my rental reservation. Throughout the repair process, I received regular updates, so I always knew what was happening. When I picked up my truck, it looked absolutely brand new. The workmanship, communication, and customer service were outstanding from start to finish. A huge thank you to Rich, Joel, Mellissa, and the entire AW Collision team for making a stressful situation so easy. And a special shout-out to my sister for steering me in the right direction! read more

AW Collision of Concord - Body Shops Near Me - Concord, California

I can't recommend AW Collision Concord highly enough. Rich, Matt, and the entire team went above and beyond to help resolve issues caused by another repair shop, while also working through complications with my insurance company. Their attention to detail was exceptional. They identified problems the previous shop had overlooked or failed to address, advocated for the repair to be completed properly, and helped secure new original parts for my vehicle when the prior shop had failed to do so. I feel extremely fortunate to have found this team. Their professionalism, expertise, honesty, and genuine commitment to helping their customers are rare. Thank you to Rich, Matt, and everyone at AW Collision Concord for taking such great care of me and my vehicle. read more

Was referred by Concord Honda for a minor dent/scratch on 2025 Honda CRV AWD Hybrid with Urban Grey Pearl paint. Made an appointment for an estimate same day. When I arrived was expecting a $500 cost, but estimator Joel fixed it for FREE/NO CHARGE. I went to two (2) other Auto body shops and tried to get Yelp estimates. Everyone quoted me $400 and $500 to fix the dent/scratch AW Collision is hands down BEST automotive shop I ever visited and had car worked on. read more

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After getting into an accident, I was very frustrated and unsure of how the repair process would pan out. I contacted Aw Collision and was helped by Joel. When I arrived for my drop off inspection Joel was very reassuring and went over the process of repair and exactly what had to be done. Joel took the time to address my concerns and questions and didn't hesitate to further break things down. I was given a ride to the car rental store from AW. Throughout the repair process Joel was very responsive and kept me well informed and even included some photos of the process. There were a few supplemental additions to the claim and Joel kept me in the loop the entire time. Joel called me once the repairs were complete and let me know that everything looks fantastic. Upon arrival Joel took the time to walk around the car with me and highlight the areas of repair and wanted to make sure everything was satisfactory. The quality of the repairs was impressive to say the least, incredible attention to detail all the way from color matching and blending down to reapplying decals and emblems. I can be very specific with my truck and not once did I feel like I was an inconvenience to Joel or anyone at AW collision. Thank you guys for all of your help and exceptional repairs. I hope I don't have to see them again for an accident but I know I'm in great hands if I do. read more

AW Collision of Concord - AW got my truck looking better than new after my accident - Body Shops Near Me - Concord, California

Matt has been amazing. He really went out his way to make s sure everything got done. Even when the insurance company tried to push back, on getting some of the work done. Matt handled it. They were able to accommodate me to pick up my car on Saturday. It looks brand new. read more

So impressed with the care service and craftsmanship offered here. From calling in , dropping my car , dealing with the insurance to organizing the collection. So impressed. Craftsmanship is what you truly after if just like me your high end car has a (self inflicted) boo-boo. My MB is a lease so I needed this level of accredited work. I don't wish to be back for obvious reasons but reading to get such good service with transparent pricing and process. read more

AW Collision of Concord - Welcoming clean reception area - Body Shops Near Me - Concord, California

I had a great experience with AW Collision from start to finish. The team lead by Rich Albright was professional, communicative, and did an amazing job on my car. The quality of the repairs I received are far better than I expected or have received from other body shops in the past. My car looks brand new!! I was kept informed the whole time my car was in their possession and it was finished on the day promised. It is very hard to find great craftsmanship along with amazing customer service, but AW Collision absolutely is the best. I will not hesitate to refer friends and family to this body shop read more

My vehicle was taken out of commission on my evening commute home by a pothole in Benicia. Yes! I towed my vehicle the next county over. After something similar happening last year, I knew without hesitation where my car was going,and who I could trust. My vehicle was dropped in their lot after hours, and so so thankful for Rich and the team. I Filed my claim with AAA, and Rich handled everything with them so I don't have to. Learned that my deductible was cheaper than just the wheel alone from the dealership. Grateful girl here. Rich got my OEM wheel and tire immediately, and sent my vehicle to dealer for a wheel alignment (pothole messed me up good) to have me right back on the road. AW concord will forever be my go to shop for anything my vehicles need. Thank you! Thank you!! read more

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I did not have my car repaired at AW Collision because Joel said I had to PAY FOR THE PARTS FIRST... on an insurance claim. That didn't sit right with me so I took my car to Alioto's Garage in Suisun - excellent repair with lifetime warranty. read more

AW Collision of Concord - Body Shops Near Me - Concord, California

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We were referred to AW Collision by Porsche Walnut Creek after our car was hit and both doors were scratched. From the first initial phone call till the day we picked up our car, our experience had been incredible. Rachel is very friendly, understanding and efficient. We were assigned to work with Daniel. He is so knowledgeable, professional and offered a great communication through out the process. He ensured us that the paint will perfectly match and it does. He is very knowledgeable about Porsche car. The way they delivered the car to us when it was done was the best. We were beyond impressed. Our car looked as if we just drove it off the lot. They offered to drop us off at the rental car place and we could leave the rental car with them when we picked up our car. We highly recommend this place to anyone looking for an amazing professional auto shop. Wonderful people and high quality work. read more

AW Collision of Concord - Amazing work! - Body Shops Near Me - Concord, California

Actually, I would give AW Collision more stars if I could. My Mercedes was in need of repair on both sides. One side was done to me in a parking lot (no name left, of course,) and the other done BY me to someone else in a parking lot (and yes, of course I left my information.) My Mercedes dealer recommended AW Collision as a certified Mercedes body shop and I cannot express my gratitude for the stellar service I received. Daniel Corey was amazing, from the initial estimate, to keeping me apprised of progress, and most especially for running interference with my insurance company, which was less than thrilled about approving the work that was necessary. Each time an insurance adjuster dragged his/her feet about what was needed, Daniel supplied the essential photos and references to counter their objections. I could never have done that; in fact, every time I tried to speak with the adjusters, I was dismissed as if I had no right to see that my car was put back into its original condition. Daniel is a true professional and obviously knows his business. I picked up my car today, and it looks and drives like a brand new car, inside and out. Their work is guaranteed for life, which gives me such security, and I cannot express how happy I am that I listened to my Mercedes dealer's recommendation. They were absolutely spot on. Great job, AW Collision. I am more than grateful! read more

A and W Collision in Concord did my bumper repair today, I am totally amazed how they handled the work and the transaction that entails . It is professionalism at its finest. Kudos guys! Surely will spread the expetience. read more

Best shop to take your car to. They accept most insurance companies but work for you as being their customer! I was hearing swooshing in my car, When I would make a turn, you could hear a lot of water swooshing around. I took my car here and had them look into what was going on. They found out what was causing that swooshing and took my car in on the spot! Turns out my tubes were clogged from the tree I park under. They removed all the seats to dry out the floor and fixed the tubs and completely dried out the whole car. They washed it and even polished the one headlight that was foggy, so it matched the other one. Thank you so much AW Collison of Concord for taking good care of my car and for making sure everything was 100% before returning my car back to me. I highly recommend this shop if you want things done the correct way! read more

Excellent work from these guys, my second time with them. Had the paint some fenders for my motorcycle came out perfect. Thanks Rich!

AW Collision did an excellent job repairing a door panel on my Audi after it was hit in a parking lot. Rich took great care of me and was great about keeping me in the loop. My car was ready on time, and it was spotless when I picked it up. I highly recommend them. read more

AW Collision did a fantastic job on my Civic Type R! Melissa and Rich took such great care of me throughout the entire process. They were incredibly thorough, explained everything clearly, and made the whole experience so easy. My car looks brand new--they even detailed and polished it! I couldn't be any happier. Thank you, Rich and Melissa! read more

The service at this auto body exceeds Excellent. The quality of their work before, during and after the repair on your car is far beyond anything I have ever had or heard of. They keep you informed during your repair, they do exactly what they say they will do and return your car to you in "brand new" condition inside and out. Furthermore, they have you bring your car back to them approximately 2 months later so they can wash and wax your car. I have never had that happen before or even heard of it. And I have to say I do have so history in the business since my ex had his own body shop and all his male relatives were in the business in one way or another. So, when I say this auto body shop far exceeds anything you have experienced in the past....you can take it "to the bank"! read more

Joel was my representative and he was amazing, helped me every step of the way. Joel was super responsive even when my insurance wasn't, he took initiative and always communicated what was going on from his side of the process. The shop did a great job on my paint work and it looked brand new when I got it back. I had to bring my car back for a wheel lock issue later and Joel jumped right in to help me with no questions asked, he made sure that everything was taken care of and my car was returned to me promptly. read more

I'm back again, it's been 6 months since my last visit. Once again not my fault :( someone hit my car while it was parked and didn't even leave a note. Joel went above and beyond to take care of us. And the car looks beautiful, good as new. Love their work!!! read more

AW Collision of Concord - Got my baby back! - Body Shops Near Me - Concord, California

Me and my family are repeat customers of AW Collisions at Concord. They were always very good and professional. They helped us at least 4-5 times in many serious cases. Last case: In November of 2024, my car was hit by a truck on a parking lot. AW collisions completely took over all negotiations with a very difficult insurance from the guilty party. I got my car back now, it is spotless. The Manager went above and beyond his duties to follow up with me and the other party. AW helped me with the rental car and made sure that I got a similar car to what I was dropping off. The only time my car left AW was for re-calibration at Toyota Dealership. And the Manager took upon him to ask me if I had a preferred service adviser (I did not). So far , so good. I am grateful to AW and Rich Albright for the services. AW is the only place I trust. read more

The front end of our Toyota 4Runner was damaged when a heavy flatbed work truck backed into it. I chose AW Collision for repairs because they were recommended by our local Toyota dealer and because of the overall good reviews. Although the repairs were not inexpensive due to the extent and nature of the damage, the quotes we were provided were accurate. We experienced good communication throughout the repair process from Matt. The repairs took a little over two weeks to complete, which seemed very reasonable, and the quality of the work appears to be excellent. The vehicle was returned to us fully detailed inside and out (it hasn't looked this good in years). There was one minor issue that I discovered after delivery (the air conditioner refrigerant hadn't been recharged), which Matt resolved quickly and easily. I highly recommend AW Collision for repairs and body work. read more

I had the best experience here at AW collision. I brought my car in to get the paint repaired over the windshield. At the time of the estimate I showed Rich a scratch on my door and inquired about fixing it. We decided to focus on the spot over the windshield. However, when I picked up my car, the team at AW collision buffed the scratch and put touch up paint on my door! I am so appreciative of the quality of work and care I received. I will always recommend AW collision for any repairs needed for your vehicle. read more

I had some work done by AW Collision in 2019 and in 2025 there was a little problem. The manager Rich was great on taking care of the problem at no cost to me. They stood behind their work. Rich worked hard to make sure I was satisfied with their work he is a great manager. read more

I rarely leave negative reviews but I have to warn you all about my experience. My car was dropped off to AW collision on September 10th, I just got my car back on November 18th.... 10 weeks later for a rear quarter panel damage on my 1988 Porsche Carrera Cabriolet. This is a 36 year old car with a unique situation which is why I picked AW since they are a Porsche Certified repair shop but having to outsource the car for the cabriolet top, then the electrical that AW performed was done incorrectly so they had to outsource the car to Porsche Walnut Creek, car was delayed almost 8 weeks longer than it needed as the repairs and paint was done pretty fast. I will say, the paint match is almost perfect and it meters very close to factory 36 years ago so kudos to that. On October 31st I was informed the car was completed and ready to be picked up. When the service tech pulled my car up, I noticed fluid leaking from the front of my car. I paid for a professional inspector to go over the work performed, upon inspection the brake line was broken, turn signals didn't work and brake lights weren't working as well. Total waste of my time and money as the car was not thoroughly inspected by AW to ensure their work was completed! I called to demand the manager take over the case and initially they tried to say it was simple wear and tear and I was responsible for the repair of the brake line but AW towed the car 5 times when outsourcing the car and they drove it last from Porsche Walnut Creek back to AW. The manager had a Porsche technician from Walnut Creek go to concord to inspect my car. Not until after that inspection did they promise to fix the brakes and other issues with the car. The car prior to the accident was almost fully restored with a stage 2 paint correction and ceramic coat, interior and engine bay was spotless, car was returned to me with my engine bay dusty and my passenger door latch was not line up correctly so the door does not close correctly so I took my car and paid for another body shop to fix it. I'll never take another car to AW nor do I recommend doing business with them, the total bill after parts & material ($3k) came up to almost $13k with almost $11k in labor not including what Porsche Walnut Creek billed them. This place is only worried about inflating their payouts and making insurance pay more while customers suffer and wait! Avoid AW at all cost, this place is a total scam! read more

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Update 2. Work finished. The experience greatly improved once the Manager took over and the results appear to be good. Update 1. Rich the Manager called since I posted this review and has stepped in to help. Update to follow. January 9th I took my Mercedes here for a pre booked estimate for an insurance claim for minor damage. They did the estimate while I waited. Around $4000 for a fender and bumper. My insurance approved the work the next day, January 9th. I heard nothing from AW for weeks and placed two follow up calls. No response. My wife spoke with the person who produced the estimate a few days ago and he said he had our paperwork in front of him and would call back. He didn't. Today Feb 16th I called for info and again got no call back. My wife had our insurance company call AW and they were told that AW had no paperwork on us, and we'd have to go back to them. I finally got hold of the estimator and he fumbled around for a while and finally said " we got an approval on January 10". When I asked if he had ordered the parts, he said no. I asked why that would be and he said " because we have a lot of work". This is not the story I was told when the estimate was produced. I called a local Mercedes dealer and they recommended another body shop. I will try that, couldn't be worse than more than one month and no parts even ordered because " we've got a lot of work ". When I mentioned how disappointed I was the appraiser was totally dismissive. Sounds like they're used to this kind of complaint. read more

I am so disappointed in this place. My mom brings her car here all the time when she needs repairs, so I brought my car here after my accident. What should have only taken a week turned into a month. I got my wheels stolen from their facility (private parking lot), and the manager, Rich, did not care. I went into their office to check out my car, and people were laughing about my situation when I walked in. Rich did not want to show his face, and when he did, 30 minutes later, he didn't apologize for what had happened. Instead, he got defensive and did not want to find a solution to something that occurred on their property. He was extremely unprofessional; he showed no sympathy for my situation and did not want to provide any details. Strangely, the "robbers" only stole my wheels and did not touch any of the other nicer cars in the parking establishment. I had to call the corporate office for them to take charge of the situation. Rich wanted me to call my insurance so they could keep this quiet and not ruin their reputation. Because of this, I had no car for a month, and they did not provide me with a rental. I hope this never happens to someone, but if it does, I hope Rich and his other rude employees learned from my horrible situation. read more

I have had my car repaired three times over the last 10 years here. Joel has been my service representative every time. Top notch service, top quality repairs, and the office staff is always pleasant and professional as well. Joel has gone above and beyond, every time, to make sure my car has come back from repairs better than it was before- and I am VERY picky. Highly recommend this shop. read more

Highly recommend this place and Matt! He's very informative and responsive to my concerns/questions.

Kind and quick service, they were able to get me in for an estimate almost immediately. I didn't end up having service done with them but 5 stars for speed of estimate and customer service. read more

My benz rear side window got smashed and I was looking for a window repair. Got quoted almost $2000 by Joel. Now as a 23 year old that didn't have prior knowledge about car repair costs, I did a bit of research on how much window replacements cost and no matter where I looked, 2000 just seemed way too high. I ended up getting it repaired from Clearview auto glass and the Javier from Clearview drove over to my house and fixed the window in less than an hour for around 300 dollars. read more

AW Collision of Concord - Repair quote - Body Shops Near Me - Concord, California

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Had two small repairs done, but each took more than a month for them to do, and each time, I had the repairs done, new damage appeared imo, see pics, that was not there before we took the car in. Did not return phone calls or emails with those pics attached multiple times. Rental costs increased exponentially due to taking longer than a month to do small repairs imo, that any pro body shop could do in a couple of days. Was referred by Porsche, walnut creek, and many other people had similar issues, and were referred by their dealerships. I wonder if the dealers are getting kick backs? read more

AW Collision of Concord - dimple on the repainted section of the hood, not there before the paint job! touch up the hood. - Body Shops Near Me - Concord, California

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If I could give this place a negative score, I would. Our Toyota Sienna was rear-ended so we decided to bring it to the shop that our local Toyota dealership recommends. We figured if a Toyota dealership recommends them, they have to be good. Did we make a HUGE mistake. The initial process was simple and easy. We brought the Sienna in and it was inspected. We were explained everything that needed to be repaired. We worked with our insurance company to get a rental and AW said the repair would take a couple of weeks. A couple of weeks later, we get a call saying our Sienna was ready. My wife and I get there and the repair looks great. The paint matched and the new bumper lined up great. But then we opened the trunk door and that's when the problems started. Right away, it was obvious the the vehicle was not inspected or given a final over view by someone. The interior was dusty. The interior plastic trims were not installed properly. The plastic interior was scratched up. Plus, the bumper protector was not installed properly or even centered to the bumper. What kind of quality control was this?! We notified the staff of AW and they said we were prematurely notified that it was completed. That's why everything looked the way it did. Well, we left the Sienna with them for a couple of more days so they can remedy the problems. When we returned, the trunk area was cleaner but the plastic interior trim still did not line up properly and the headliner by the 3rd row seats was loose. We asked to speak with a manager who said the plastic trims are like that because once they're removed from the factory, they'll never fit as if it was a new car. And regarding the headliner by the window - we were told he visited a dealership and looked at some used Siennas and they all have the same problem. We told him our Sienna was less than a year old and didn't have that problem before we brought it in for repair. Basically, we were told we were SOL. I wish now that we would've gone with the repair shop AAA recommended. At least AAA would've covered the repairs under warranty. I don't know why we received such horrible service but I would not recommend this shop for your repairs. read more

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All I can say is WOW!!! And Thank you! AW Collision & Rich... He even made our experience with our insurance co nice lol!. And a big thanks to Joel @ our pick up, super personable and professional. AW Collision of Concord is very blessed to have AWESOME people like Rich and Joel. Thanks! read more

I can't thank everyone at AW Collision. Car was in for major work. I came in multiple times to pickup personal belongings and every time someone would immediately greet me. When I finally got my car, the car was super clean and in better shape than I ever had it. Thank you again to everyone at AW. Definitely recommended them to anyone! read more

Repairs were done at AW COALITIONS but started having same problems 2 weeks after that, I had a family emergency had to fly out of the country came back and ASKED THEM TO SOLVE THE ISSUE BUT I WAS IGNORED. Long story short they didn't do the repairs right and now because of that I'm stuck with 3 tires are completely worn off from one side and Toyota is warning a safety issue they have to be replaced which is going to cost me almost $1100 out of my pocket.....!!!!!!! I would never recommend they ll take ur money rip u off and then they will say we did nothing wrong!!!! DO NOT GO TO THIS PLACE YOU WILL REGRET LIKE ME REST OF UR LIFE!!!!! read more

As a referral from Concord Toyota, my car was examined and service requested. My representative Joel assured me that my car would be safe and repaired in excellence. AW Collision went well above my expectations with the repair, service transport to and from desired locations, attentions to detail, communications, and delivery of my vehicle. I'd highly recommend them. read more

In December I was 5 months pregnant and rear ended. AW collision took excellent care of my Mercedes Benz GLE and provided the best customer service, and communication. The manager, Rich, was very helpful and communicated every step of the way. Very grateful for a smooth fixing! read more

I want to thank everyone at AW Collision for getting my Mercedes fixed. They did an amazing job, and shoutout to Joel for being the main guy and maintaining great communication between all parties. It took 2.5 months from when I got hit to when it got fixed because the people who hit me were being unresponsive and very slow with their claims. Joel was super patient and understanding the whole time, and overall my car looks amazing! read more

Best experience I've ever had with a body shop they put my mind at ease and honesty I revived my vehicle back in better than new shape. Rich is the man. If anyone ever needs anything to do with collision this is the place to go read more

A great job from AW collision Attention to detail, Joel is the best He left no stone unturned I give them top honors read more