UPDATE: third appointment for oil change and 60k diagnostic. Same detailed attention to every aspect of the vehicle and systems. Thorough assessment of "needs immediate" attention and "needs attention within 5k or 10k miles." Besides the quality work the staff are great and very hospitable. Clean waiting room, clean bathroom, free WiFi and snacks, coffee and water. Found this service center from a Yelp search for oil change and tire rotation and given my experience today for a simple oil change, I would highly recommend Stress-free. Their online booking and consistent communication is excellent. The service manager Rhett was friendly professional, and clear explaining the results of the inspection performed during the oil change service. The inspection report is detailed but easy to understand. I will definitely return for the next scheduled maintenance and consider them for other repairs. read more

I am very angry with this shop, Concord,. I was told Tuesday evening that it was fixed that they just wanted to test drive it again Wednesday morning. It wasn't test drive it Wednesday morning. I drove out of the parking lot and the trani slipped. It slipped 4-5 times in the time it took me to turn around and go back to Stress Free (what a joke). The guy behind the desk said they checked the trani fluid and it was full. Then he said that I should have my mechanic tow it to him. By ommission they lied to me. I was able to get 110 miles with it slipping constantly on back roads before I had to get a tow. Stress free KNEW WHAT WAS GOING ON‼ I should have been told about it. I will make sure to let people know not to go there. I am still angry about it. I don't know what my next steps might be but I intend to do more. Services Transmission read more

I had a really great experience with Stress-Free Auto Care. I came in for an oil change and ended up needing brake work as well, and the whole process truly lived up to their name. They were very upfront about everything from the start, which I really appreciated. At one point, I had accidentally forgotten to leave the lock key for my Mercedes, and instead of making it a hassle, they came to get it. That level of service stood out. They also arranged a Lyft for me, which made everything seamless while my car was being worked on. And the best part, the total cost came in under $1,000, which felt fair given the work that was done. Overall, professional, transparent, and easy to work with. Their name really does reflect the experience. read more

Great service. very friendly and transparent. Would love to use them again. They were very professional did everything over the phone or by text. And definitely worth the price. read more

It realy was a Stress Free experience. They were able to diagnose and fix my car within a few hours and it was done the same day! Dustin in the front office was amazing and friendly. He did all he could to help me and went out of his way to help me the best he could. He even went out of his way to check with my warranty on a part not usually covered, and the warranty company approved, it which saved me $100's. My car is running 100% better. I am so humbled and grateful and I definitely recommend them! Thank you Dustin and Stress Free Auto Repair for everything. read more

My mom has been taking her car to stress-free auto care in Concord for years and last week I took it to get some service that was recommended by the dealership. Stress-free auto care was much cheaper and the customer service was terrific! I reached out for a quote which they gave me quickly and then I was able to easily schedule an appointment at a time that worked for me. Dustin Baker the service advisor was so friendly and helpful. I really needed the car done within the same day and even though there was a lot of work to do, he made sure to get it done and kept me updated throughout the day. They provided me with a ride both ways to my mom's house and back. Unlike a lot of places, it was a Lyft so I didn't need to wait around or be shuttled around with a bunch of other people on a long winding ride. I will definitely use stress-free auto care again! read more

Very friendly to schedule an appointment. I told them that truck alarm system was not working. They performed a diagnostic which confirmed what I said. They said they don't work/repair alarm system and charged me for the diagnostic. I paid for something that I already knew. This in my opinion is not honorable. I wasted my time and money with no fixing. read more

Dustin provided excellent customer service. The waiting room was accommodating. This was a stress free experience

Zero stars!! Do not go here! My daughter and I just moved into town last weekend. Having shakey car issues at the same time I noticed STRESS FREE AUTO right down the street from us. I take my car in.... They CLAIM to have replaced the Engine Coil and the spark plugs... $1,820.00 dollars later, the problem still persists. The scumbag owner told me that his work was covered with their WARRANTY and gave a 10:00 appointment for the flo Saturday. I had to commute ALL WEEK to work in Benicia with my car getting HOT. Waited until Saturday dropped my car at 10:00 ok the spot. Waited 6.5 hours with ZERO updates. Ubered downtown and noticed my car in the EXACT spot I left it at 10:00 am. Called hoping the repairs were completed. The owner tells me they had to look at several cars before ME WHEN I HAD AN APPOINTMENT!!! I picked up my car still not functioning properly and left in tears. DO NOT GO HERE!!! Greasy scumbag charged my 80 year old father (that had to help with the repairs) And NEVER PUT ANY NEW PARTS IN MY CAR!!! He is a janky piece of SHIT. My car is still inoperable, and I will need to get it to a TRUSTED REAL MECHANIC that is not out to rip off single moms and eldery people.... I am warning you... DO NOT GO Here!!! I am out $1,820.00 with a car that is about to take a crap. Thanks STRESS FREE... for all of the STRESS... Piece of SHIT And he begged for this review!!! read more

Stress-Free Auto Care - Car running hot after spending $1,820.00 at this shit shop... - Auto Repair Near Me - Concord, California

I came in to get my car serviced and had a great experience! The team was way cheaper than the dealership, super attentive, and got me in and out quickly. They handled my car with care, answered all my questions, and didn't try to upsell me on anything unnecessary. Highly recommend if you're looking for honest, quality service. I came back for a follow up appointment due to another issue, they offered me a discount service and found the issue. Glad I found them! Thanks for taking care of my Mercedes! read more

5 Stars I had a fantastic experience at Stress-Free Auto Care in Concord. The team here is incredibly friendly and professional, and they do a great job keeping you updated while your car is being worked on. The whole process really lives up to the name -- completely stress-free. They recently replaced my girlfriend's brakes, got the job done quickly, and the work was excellent. Because of that great experience, I decided to bring in my Tesla because I thought the brakes might need to be done. After inspecting it, they told me the brakes actually weren't that bad yet and didn't need to be replaced. I really appreciated the honesty -- a lot of places would have just done the work anyway. They're also open seven days a week, which makes it really convenient. I also felt that the prices were extremely reasonable! If you're looking for an honest and reliable place to service your car or get your brakes done in Concord, I highly recommend Stress-Free Auto Care. Great people and great service. read more

Dealer said I needed to replace the front Control Arms for $$$$. Brought it to Stress Free Auto Care since they were recommended by Costco Auto. Turns out they could do it for much less but but after inspection, they said the car it still good, no charge! They even provided video recording of their inspection to confirm! Awesome service! read more

Very Happy with the work done on my car. Good communication and transparency, so felt comfortable and trusted the process. Will definitely use again. read more

Very friendly and professional service. I had my car problems solved in a very timely manner. Thank you

I always get good service at Stress Free. I would recommend them. They always give me status of how my truck is coming along.

They provide pressure-free, solution-oriented service. I have had them work on two of my vehicles.

Everyone was very friendly and super helpful. They took the time to go through what my car needed done and let me know what were the top priority fixes instead of trying to make me do everything at once. Loved the texts and updates throughout the day as well. I will definitely be a long time customer! read more

I requested an online quote, got a response within the same day which saved me hundreds of dollars on my scheduled maintenance versus going to the dealer. I scheduled service, dropped off my car. While in the office the employee re-checked my service estimate and found my work would cost me less. Then I received a coupon via email and saved an additional $75 for their promotion going on until August. All repairs were completed same day, and my car is running beautifully. From quote to payment I found all staff to be friendly and helpful--and really easy to work with. I highly recommend this company and will be back for future maintenance. They let me know about future costs for brakes--but said I gave tons of life left in them. Thus company is zero pressure sales which is really refreshing. Thanks Tristan and team. read more

Good prices, friendly and quality staff. Came in after getting best price around and will definetly be back read more

I needed an A/C refrigerant recharge. I scheduled an 8 AM appointment and was received immediately upon arrival. The staff was very welcoming and seemed happy with their work. I waited in their well appointed waiting room with phone chargers everywhere, and all you can drink Keurig coffee and snacks. Met some interesting folks while waiting. It was completed in about 45 minutes. The cost was lower than other quotes for my Mercedes. I had an excellent experience. I would recommend this auto repair! read more

Stress-Free Auto Care - 2014 Mercedes CLS550 - Auto Repair Near Me - Concord, California

Wonderful staff! Intake was smooth and service was impeccable! Friendly staff and 5 star service! Prices were fair (in my opinion). See you at the end of the year for brake replacement! read more

Stress-Free Auto Care - 2019 Jaguar F-Pace - Auto Repair Near Me - Concord, California

Their name says it all!!! A truly stress-free, pleasant, kind, understanding, informative, patient, trustworthy, efficient automotive shop! I've finally located my vehicle's repair shop "home" that I enthusiastically anticipate returning to! read more

I booked my appointment and was told that my car would be ready in two hours. As I only was there for an oil change, my work got deprioritized. The work didn't start until 5 hours after the oroginal appt time. I only get Saturdays off, so this was a wasted day. The staff member shrugged and said at least the weather was good. Also, they aren't experienced with the Prius model I own. So, I had to go and pay another mechanic to look at it. Maybe the central call center overpromises. I'm only completing this review because I get a txt msg every day asking me to. read more

The details to whats needed for your car in terms of expenses with parts and what's wrong with parts that need attention to fast service. Walkable to a costco and a few other places incase you need to bide your time. read more

Stress-Free Auto Care has to be the best in the business. From price-matched parts and services, to the speed at which they have your wheels back on the road, my partner and I couldn't ask for a better company to work with. They don't put a hole in your wallet, and they're always kind enough to explain exactly what was done for your vehicle. Talk about "stress free"! read more

Too legit to not come back. Thank you for being the best auto shop anyone could ask for stress free auto car

Super professional, great customer service, job needed cost me less than what dealership wanted to charge me.

Used them for a pre-purchase inspection (PPI). Detailed report that is emailed and printed with all the info needed to make a sound decision on a car purchase. You have to know what you are buying and they are the ones to figure out the flaws or concerns. Protect yourself and give em a try! read more

I have been a satisfied and happy customer of Stress-Free Auto for 2-3 years. *consistently welcomed with kindness, helpfulness, respect, honesty and consideration. *Mickey, handles scheduling, problem-solving and accommodations with ease and professionalism, providing wonderful customer service. *George, my technician for the last two visits, was incredibly thorough and efficient and frankly went above and beyond to make sure my car was safe. He also gave recommendations as to how to address a problem I didn't intend to fix at that time. I highly recommend you give them a try!! They literally say "Have an stress-free day", at the end of each phone call, and thus far, all of my experiences have felt stress-free! Lisa Y. read more

Service was easy and fast, I think I was there for only about an hour. Staff were very polite, and the waiting area was comfortable. The price of the service was about what I expected. I usually hate taking my car in to the shop, but this place is exactly as advertised: stress-free! read more

I had a very disappointing experience with Stress-Free Auto Care, mainly due to poor communication. I scheduled an appointment for 2:00 p.m. after being told beforehand that they could take care of my car the same day and that it would be done within 30 minutes to an hour. When I arrived for my appointment, I was then told they could not take care of my car today and that it would be done tomorrow instead. I made it very clear that tomorrow would not work for me and that I needed my car, yet this information was ignored. If they had been honest from the beginning, I would not have made the appointment or wasted my time. The lack of communication and follow-through caused unnecessary stress and inconvenience. Unfortunately, this was anything but "stress-free." It felt more like Stress Auto Care. read more

Stress Free did a Great job on my 2008 Audi TT. Had a check engine light P 0171 they diagnosed the car & took their time & found the exact root cause of the problem which I'm sure took some precision & expertise. Thanks for taking care of my car & keeping me updated with detailed msgs along the way. Much appreciated. read more

I called Stree-Free Auto Care for a quote on an alternator replacement. Based on their quote I chose to go with them. Once in the shop, before service on my vehicle began, they priced out the replacement which did not match the quote over the phone. I gently mentioned this and the manager instantly said he would honor what I was quoted. Once my car was checked in I asked if I they had a shuttle. This was not something I had checked on previous to driving out to Concord. The manager instantly called a Lyft. Three mins later I was riding home. They clearly have a relationship which allows for quick response from Lyft, not to mention that the manager knew how to quickly call for a car. It truly made the experience quick and stress-free. Great communication for when the work on my vehicle was completed. Quick and seamless check out. Would highly recommend. read more

Perfect service, quick and courteous. Only thing is that they didn't do the 25 pt. inspection as promised at the time of taking in the car for oil change and generated a standard report which wasn't specific to my car. Could have done better to set upfront expectation. Otherwise, great price and job done on time. read more

Only have been to this place once. The work on my car yet to be done. But I can tell you their customer service is for sure 5 stars. Friendly, helpful, confident, professional. read more

Very courteous and attentive to my questions pricing thus far is rated a ten in comparison I just wish I had the money to get my vehicle fixed we just bought it and it's an old car but when we bought it two months ago it ran beautifully so we spent the money we had to purchase it ugh arghh cars!!! It's okay I'm just glad I got a Ford less expensive to repair we're getting financial aid to fix it from a local nonprofit God willing read more

Clean facility. Good customer service and follow through. Reasonable prices. Lift rides are a bonus.

Best thing I did was take my car to this shop. Price was fair, saying this because I got quoted over double the price at another shop on the same street for the same service. Then they did a complimentary review of my cars overall health. Very pleased with the service read more

Thorough, friendly and easy / efficient pre-purchase inspection. Great communication. All at a fair and honest price

Stress-Free auto care is a brand i will consider in today's economic climate. The prices are reasonable and the information is detailed when they do any diagnostic or services. Their staff members are composed and considerate. Great staff, outstanding service and a reasonable negotiation. Head to Stress-Free auto care for all the mechanic work and see the quality. read more