Found my car dented up right by work. Found this place through my insurance. Junior was my point person during this transaction/repair. He called me every day to provide updates on my car and what to expect next. My car ended up having other issues to it, so Junior was kind enough to recommend another place for those services which also worked out well. I was unable to pick up my car the day it was ready but the auto shop was able to accommodate it one more night for me. My car is now working great! I found it in nice shape. Overall a good experience and would highly recommend! read more

Jim's Auto body is the best! Great customer service and communication. I had to get my car fixed and they got it done in 5 days! From dropping off the car to picking it up, it couldn't have been any easier. Extra bonus, when I picked up my car it looked like I just picked it up from the dealership! Clean and spotless! Dana was amazing through the entire process. He kept me updated every step of the way. He went above and beyond by ensuring I was satisfied with the entire process. Thank you Dana so much for help! I thought this process would be so stressful but thanks to you it was painless! If you're thinking about getting work done to your vehicle with or without insurance, look no further, Jim's Auto body was the BEST! read more

5 STARS!!!! I can't say enough good things about Dana and his entire team at Jim's Auto Body in Concord for servicing my Mercedes Benz C250. From the moment I walked in, I immediately felt taken care of. They were super communicative, keeping me in the loop every step of the way without me ever having to wonder about the status of my vehicle. Beyond their clear communication, what really stood out was how personable and professional everyone was. It's rare to find such a perfect blend of genuine friendliness and top-notch professionalism in one place. They made a potentially stressful situation completely stress-free. I highly recommend Jim's Auto Body to anyone in need of their services. You'll be in excellent hands! read more

My wife recently had someone scrape the driver side door of our SUV in the Safeway parking lot. Having to deal with any kind of auto accident is always stressful, doubly so when it's not your fault. But AAA handled our claim quickly and efficiently and recommended Jim's Auto Body for assessing the damage and getting it fixed. This turned out to be a great recommendation. The people at Jim's were experienced, friendly (even a friendly dog!) and knowledgeable. They quickly surveyed the damage, and let us know how much it would cost and when the car would be ready. Fortunately we had a second car we could use for the week it would take to do the repairs. We were amazed at the results: the door looked like new! What a difference! So glad we were referred to Jim's for this work. read more

We've gone to Jim's twice now. Once to get a back bumper replaced on our previous car, and more recently to get the front bumper and grill replaced after we noticed some damage. Jim's Auto Body is just great. Staff are really friendly, very helpful with insurance, and just any overall questions about the process of getting work done on your vehicle. Junior specifically is a joy to talk to and I'm always grateful when I get a call from him. The quality of work and the friendliness of staff is definitely going to keep me coming back to Jim's whenever I need work done on our car. read more

Great job on my car repair. I took the sample survey that they left on the front seat. I would give them 10/10 on every question. I just wish that the kid who hit me would own up to his mistake, and be as honest as Jim's.00 read more

Had to get my bumper replaced & what better place than to take it to Jim's Autobody in Concord, as my family has been taking their cars there for over 20 years! Dana handled my repair and the best part about working with Dana is he is a man of his word and often times would call me before the time he said he was going to call! I felt well taken care of and my bumper came out beautiful! Definitely worth going through Jim's Autobody read more

Everything done professionally, timely and as per the estimate. Communication was exceptional by Junior. I hope I don't have to return but if I have another fender bender I coming back here. read more

Darren & the team at Jims Autobody was nothing short of phenomenal. From initial communications, to receiving my truck after the work had been done was top notch. Their professionalism & knowledge, communications and attention to detail are second to none. Not to mention the friendly ladies in the office always kept me up to date on any developments & current status. I will be back. read more

I have has such a positive experience with Jim's from the moment I called in to make my estimate to the estimate experience with my car repair. I walked in as a single female overwhelmed with the loss of my car. The whole team was so kind, thorough in explaining how the process worked, how they create the estimate showing me what they were looking at and what they do when working with my insurance. In addition, they helped me understand the lingo that will be used by insurance when a loss happens. I felt educated, at ease and heard which is huge for me. I would highly recommend this shop. They've been around 60+ years in my neighborhood also which means they are a stand up team. I couldn't have asked for more from my time there. read more

My car was backed into last Wednesday. Took my car into Jim's Auto body on monument The next Tuesday. Just picked up today Wednesday. Perfect job. Not only washed it a great job the whole experience was fantastic. Clean professional business. You are in taken care of right away. They called to give updates on my car. The professional who handled my claim was Jr. Cruz. Such friendly professional service. My insurance was handling the payment but for all that was done I feel it was a great value read more

Took my car here to get repaired because it was the only preferred shop in AAA's network in my area that had good reviews. Dan was outstanding throughout the entire process. He called a few days after I dropped off the car to provide an updated ETA for the repairs, which were completed as scheduled. He also followed up a month after I got the car back to schedule the installation for the clear bra, which had to be delayed to allow the paint to cure. The quality of the repairs seems good and the customer service Dan provided was excellent. Great experience overall. read more

Unfortunately in the last 6 months I've had to take my car here twice for repairs but both times I've had great experiences! My car came back looking as good as new! Very quick and great with updates! read more

All the staffs were super knowledgeable. Came here as one of the insurance network auto shops to repair a back bumper. They took the estimate from insurance and worked with inurance directly for additiinal charges. Dropped off the car on Tuesday morning, and ready for pickup Thursday afternoon after replacing the entire back bump with brand new paint. There is a car rental place right next door, was able to get rental and return all at the same time. Highly recommended. read more

This review is a bit late but I've been real busy lately. Anyways, someone ran a stop sign and crashed into my brand new vehicle, thankfully no one was injured so for everything else there's Mastercard! Well the insurance company's Mastercard! Darren was absolutely great! Held my hand throughout the entire process and made my car look like new again! I hope that I won't need their services again but if I do, I would not take any of my vehicles to anyone else! Thank you Darren and the entire team of Jim's Autobody! read more

I backed into my garage door when it started closing accidentally. I got an estimate on Wednesday and was very happy with price. Broken glass on tailgate and broken wiper with minor paint damage under glass. I decided to pay out of pocket instead of insurance. They called me Friday that parts were in. I dropped off Monday morning and was called around 4 that my car was ready. They even detailed my car including tire rims. I totally recommend this place and would go back in a heartbeat if needed body shop work again. read more

They always take care of me and provide a great service. customer representative Marco is very knowledgeable and professional

they messed up my truck. i just took else where to get it fixed , did not want the run around bring it back over and over .

Throughout the years Jim's has always been my go to auto body service. The concord location is the best! Thank you Lisa for all help and expertise. Hope I don't need a body shop again, but if I do you know I will be back! read more

Jim's was super efficient and kept great communication when it came to servicing and fixing my Range Rover! They were extremely timely with the repair of my car and I would highly recommend their services!! read more

Make no mistake this place works for the insurance company. If you bring your car here they will talk the insurance company what happened and only fix what the insurance company tells them to fix. I'm now stuck with damage to my car from a hit and run that they told the insurance company didn't happen from the incident. They are not on your side. I didn't ask them for their opinion. I asked for an estimate to fix the damage. It's the insurance companies right to decide what happened not the auto body shop. Take my advice and go to an independent shop and get an estimate for the damage and send that to your insurance. read more

What separates Jim's Auto Body from Cook's Collision is their customer service. Jim's team was supper attentive to my needs and made me feel that they cared about my situation. Marco communicated with me almost daily about the obstacles he faced and made sure that I am in the know. Jim's is the kind of place you tell your family and friends about and know that Jim's will really take care of them Jim's Auto Body guarantees their work and will do whatever it takes to make sure you're back on the road in no time. **** my situation was that my Lexus IS 350 needed a new bumper, sports lip, a fog light, windshield molding, and a new paint for the hood and fender. The headlight lamp was damaged as well from the impact. **** I do have to follow up with Jim's about 2 things that still need attention, however, that doesn't impact my 100% satisfaction with the work they did and how they treated me. read more

I can't believe how bad it's the customer service in this place both locations I was supposed leave my car in Antioch for insurance work, and the lady in the front desk was very unprofessional. I decide to go to Concor closer to where I left my personal vehicle because they refuse to give me a ride I stopped this afternoon asking for help same thing I understand that we need appointments but Jesus can't believe this front desk ladies I'm going to crash champions read more

I can't say enough wonderful things about this shop. From front end receptionist to the owner's son, Darren, everyone was kind and professional. Even going out of their way to accommodate me and my requests for all OEM parts. I would highly recommend this shop. I'm definitely sending all my friends and family to this place. read more

Jim's Auto body monument boulevard highly recommended. Great customer service manager Darren knows how to run a business.

I have a used car and the grill was missing clips and screws. I spoke with Darren and he had me bring the car in. He told me the bumper would have to come off and would cost much more than I thought. Darren said he had adhesive tape and have one of his guys take care of it. Couldn't have been a better situation. Flat out honest and just a great experience. Saved me a good chunk of money. Thank you Darren. read more

2022 was a rough year for me as I got to visit these guys 3 times. ( only one was my fault ). Anyyyway, they do amazing work and everyone here is so friendly Starting with Sandra at the front desk to the mascot dog who unfortunately now recognizes me. They do great work in a timely manner with honesty and integrity. Steve was my rep the first time and Nicolette was my rep on my most recent visit. Both were very cool and easy to work with and knowledgeable and trustworthy. In fact Nicolette helped me with something on another vehicle that I thought was going to be very expensive and she solved the issue in a way I would have never imagined. A true professional! Thanks Jim!...No offence ,I like you guys but really don't want to see you all anytime soon. Thanks again! read more

I took my Lexus to a Jim's Auto Body location in Concord, CA, to get an estimate on repairing a paint scrape caused by hugging a pillar with white paint on it. A representative took a look, asked for my keys, and drove my car into the shop. Not 10 minutes later, she brought my car back with no paint on it, and NO CHARGE. Thanks, Jim's! read more

I always hated getting my car fixed! You feel like a number or no one cares. Basically you need to know someone in the business. SO here's WHERE YOU GO and WHO TO ASK for in the East Bay!!!! Ask for Matt, depending on your insurance you might get another adjuster but just ask anyway. He's quick, listens to what you want (yes ladies..a man that listens) and calls and keeps you up to date on your car. Next ask for Jesse to work on your car. He's a car technician that takes pride in his work and your car gets done right the first time!! I'm really picky and he did great job. In a nutshell.... I dropped my car off within a few minutes and picked it up within a few minutes. They also gave me a ride to where I needed to go. The guy was really friendly and offered to pick me up when the car was finished. Great customer service! My car was detailed inside and out. No check engine lights were on! I'm happy read more

Jim's Auto Body - Body Shops Near Me - Concord, California

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I have to say I'm rather disappointed at Jim's auto body. I got into an car accident almost a month and I was helped by Steve. Very nice guy and I thought I was in good hands. About a week later, I get a call stating my car was ready. Picked up the car to realize that they only did half of the repairs. Went back to see the manager and he states that the rear damage was never entered in. So theyll fix it. Not wanting to cause a commotion I agreed to leave my car where they stated it should be done early next week. I get a call about a week later stating that due to the high winds over the weekend, the carts or parts in the yard hit the passenger side of my car. So I again waited another week for my car to be fix. At this point I am car-less for about 2 weeks. I finally receive my car and come to find out their were damages on my windshield. They did not take blame for this stating that the cracks on my windshield were there before they even touched it but I've seen pictures of my car at the car accident scene and I did not see any marks on the car. I let this go because I refuse to keep my car at a company that has been inconsistent with me. So a total of three weeks I was left without a car due to the initial visit of them not entering in the correct damages on my car. Overall, Steve was a nice guy but the service that I received was not what I expected. I had to call everytime to see updates on my car and all I received is subpar work and shallow apologies. read more

This is our second time fixing my husband's truck. They have great service, they communicate directly with the insurance for inspection, repair and payment. They made sure to keep us posted on the repairs and the completion date. Will definitely recommend read more

Had the drivers side window blown off my car when it was parked. Geico gave me the option of going here and I chose this place because of the great reviews. It wasn't the closest from Berkeley where I live- but worth the drive. They provide text updates so you know the status of the repair. Also, the receptionist was really friendly, nice, and helpful. My car repair looks perfect and I was pleasantly surprised that they also washed and cleaned the inside and outside of my GTI. Would highly recommend this shop. read more

Jim's Autobody did a fantastic job on my 2018 ram pick up! I am extremely picky when it comes to my truck and I can honestly say I cannot see where it was repaired! After getting sprayed by rocks on 680 thanks to a really crappy cleanup Job by Bay Cities Paving then Grinding, my truck had several rock hits, including a big dent in the hood. The truck is metallic pearl red, not an easy color to match. Jim's auto body did an absolutely seamless repair much to my delight. This is the first time I have used them and I was not disappointed! read more

Jim's Auto Body - Body Shops Near Me - Concord, California

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This happened last year. Got side swiped and was referred to Jim's, that was a mistake, called me a week after they had my car, said it was done, it wasn't still had scratches and nothing was done. Long story short it took them 5 and 1/2 weeks to fix a side swipe and it looks like crap shotty work not ever going there again and told my insurance company about my experience and I will never use again and hope my insurance doesn't either!!!! read more

I was handled with complete care over at Jim's auto body! Junior kept in constant contact with me and front desk was very descriptive in what to expect with my car. They did an amazing job from what I can see and gave me back my car in an amazingly short amount of time. Very thankful for them making a not so pleasant experience of getting rear ended, to a smooth and stress less transaction in returning my car to be as good as new. Highly recommend! read more

Totally saved my behind! My catalytic converter was stolen right for my driveway and I thought it was going to be months until I could get a replacement. They made some calls and made the magic happen and it took less than a week. Hopefully I won't be back there for the same reason, but if anything else happens... I will be calling. read more

Jim's Auto Body - My car is ready to roll! - Body Shops Near Me - Concord, California

I'd give these guys 10 stars if I could. Someone hit my car and I found them through insurance. Francisco updated me and had a quick answer to any question I had. Darryl the manager (not sure if that's his name but he's the super swole dude cant miss him) went above and beyond what insurance covered for me. My car had a ton of paint damage and rock chips and they had it come out looking brand new. Highly highly recommended. Also they got an Enterprise in sight and the car rental process was easy af. read more

Great Body shop! I recently took My Wife's car and My car to Jim's Auto Body in Concord. I received Great service and High quality work done on My cars. The cars were as Good as New again. They even washed My cars before returning them to Me. Sandra the receptionist is friendly, professional and efficient. Same with Marco who did the estimates. Even the Manager Dana was Great. He came out to greet and thank Me for bringing the cars in. Last time I needed a Body shop I went to Caliber collision on Main street in Walnut Creek. I wasn't impressed. The lady who did My estimate had a bad attitude and the paint job was mediocre. There were scratches on the hood they painted. I'll never go there again and I'll continue to work with Jim's moving forward. You should too. read more

Our 2014 F150 was rear ended. AAA recommended Jims Auto Body for repairs. We lagged a little getting the estimate and a little more making the appt. to drop off. They were so easy to work with time wise. Dana was the 'captain' and POC for our job. Our contact #s got mixed up by accident and still everything went flawlessly. When 4 days later I picked up our truck it looked brand spanking new again. Excellent work, really perfect. read more

I've known Jim's autobody since I was 16 years old before they even moved on Monument Boulevard. They get 2 stars for doing the work. I have always trusted them as they've worked on a couple of vehicles in the past, this time I am more than disappointment. They had my car for two weeks did the repairs as requested but unfortunately they said they called me that the car was done and yet I have no voicemail or missed calls from the shop and that extra time cost me $165 at the enterprise Rent-A-Car and of course they were completely unapologetic and said I must've missed a call even though I told them I did not have any missed calls. Now, I brought it back because they said if I notice anything, please bring it back, which I have done. There were some buffing swirl marks on the roof just above the passenger door. That is the only side of the car that they worked on and yet somehow I got a perfectly washed and waxed car back and they never used a buffer on the roof, I've never had any swirl marks on my car ever I took it to another shop and they said that is because they buffed it when they painted it to get off the overspray. When I brought it in to show them, their response was quick and direct. We don't do any buffing must have been there. I've been around body shops, and in every single case the cars are washed, waxed and buffed so for somebody to tell me that they didn't touch it with a buffer and the swirl marks are something that was there before or maybe possibly done by a car wash machine which I haven't used, I am telling everybody I know never go back to Jim's even though I have known the owner and his son and trusted them my entire life. Additionally the staff is rude, unfeeling and snotty. Again most disappointed I've ever been in a business I use to trust. read more