I would not go there if they were the last bmw dealer on earth. If u have any body or paint issues they can't help u they send it to a ford dealer because they don't have a body or in house paint shop. read more

Fantastic experiencing buying a used vehicle here. Eric Martin in sales was extremely helpful, and Sovy with finance was wonderful. I came here after a few very negative experiences elsewhere and was very impressed by their customer service and care. When I came back the next day to finalize the sale with my 1yo and 2yo daughters, everyone was so kind and helpful. Sovy even scheduled me an earlier appointment than she typically does AND brought me a latte from Starbucks and a muffin for my daughter. I cannot say enough about how positive of an experience I had here! Highly recommend! read more

I've bought a car here and had a car serviced here. I wouldn't buy crayons off of these people, or let the service department work on my kid's big wheel. Dishonest sales people obsessed with their secondhand watches are unusually sleazy. We know it's a fake watch, Kevin. Standoffish service department manager misdiagnosed my car's issue, then lied about it twice. Then took an aggressive tone when I was paying for his mistakes. read more

Always great, professional, quality service! Did not try to upsell any additional services and did just what I needed.

Loved my recent shopping experience at BMW of Stratham. I thought the entire staff was professional, friendly and efficient and I bought a car I really love to drive. That is always the best feature of a new BMW; they are always fun to drive. I never felt pressured and I test drove several cars before making my decision. One of the best buying experiences of my life. In an out within 2 hours. The staff made it all easy for me. 2 thumbs up and 5 stars for service, efficiency and pleasant experiences. read more

Stay away . This dealership is in business by accident . Terrible experience was looking at a 2021 Z4 was advertised as a 1 owner no accident vehicle. Well well after requesting the car fax it turns out it was a 2 owner vehicle and was in an accident. After this came to light Susan the sales person I was dealing with never returned my calls. Only reason their in business is they sell BMW's. read more

My Fiancé and I had a wonderful experience at BMW of Stratham. Sovy Sun (Client Advisor) was great to say the least. Ask for her if you are looking to purchase a vehicle at this location! :-) read more

poor customer service and poor communication. Unresponsive to communications sent. Poor experience.

Not my first time in Stratham BMW... as a matter of fact I always gave them my business ... I don't know why. Every time I walk into the sales showroom no one ever greets me or asks if I need help. Not even a simple Hello. The sales guys seem to not care about their customers anyway. This happens EVERY TIME!!!!! I went in a couple days ago looking for an upgrade , not one person said anything to me as I lingered through the showroom and the lot for 20 min..... SAD. So I took my business elsewhere. And I'm glad I did!!!!!! I have to give one star because there is no zero. read more

This review is for the parts department. Hands down the best place on the internet to buy OEM BMW parts. Best prices and no question if you're getting fake goods (like amazon) read more

This place is not a good place to purchase a vehicle. They absolutely do not care about their customers at all, and seem to view them just as dollar signs. I purchased an X3M from them recently, and they delivered it at night in a dimly lit area so I wouldn't notice the copious amounts of swirls and scratches all over the vehicle. Trying to get them to fix the issue was like pulling teeth. The last straw was I was in a minor accident nearby, and contacted them for support. They could not care less, essentially told me to look elsewhere and would not help me anymore than that. In short, these are very bad people to work with. Seeing as they sell high end products I expected much better service. Take your money elsewhere! read more

The worst. Don't go here! Had them order a wheel flare and light for my Mini. Drove 30 minutes to have them put it on; they told me, after two hours wait, that I needed to take it to a body shop. they also told me I needed 3 tires to pass inspection. Went to the body shop(Colony Auto--they are great) and turned out BMW Stratham had ordered the flare for the wrong side! oh, and at the body shop it turns out I only needed 1 tire. plus, the people at BMW Stratham are both arrogant and lazy. AND they're expensive! read more

Stay away from this dealer ship who doesn't have their own body shop and will not even care about selling and or fixing your brand new 80,000 car with SWIRL MARKS THROUGH THE PAINT, I had to spend an x-tra 7,000 to fix the paint and protect my investment. read more

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This is the only review I have ever posted online, but this place just sucks so terribly Im posting in hopes it helps someone avoid what I've gone through. Took my X5 in last year because hood was stuck. shut. Without approval, they did a computer update and some other recall items. The next day the car went ballistic, warning lights flashing, fan running constantly. Took it back to BMW Stratham, they said the battery was the problem and had to replace it. One day later, same problems were back. Took it back third time, spent more money, still wasnt fixed. Finally took it to a highly trusted BMW specialist who managed to undo all the damage BMW Stratham caused. Cost an additional $2500. Today I went in to look at a 5 series that they had that was very specific and my 328i had died so I needed a car in short order. I didn't want to go to BMW Stratham but I couldn't find another one anywhere and it is close to home so I figured I'll just buy it and never go back. Knowing who they are, I asked several times over the phone - multiple people actually - is the car available, and if so can I test drive it and take it home the next day as I needed a car. I was told come on down. I canceled a bunch of meetings and Got there this afternoon. Car could not be driven because it had not been through shop yet, but i could drive it through parking lot. So I asked to do that after looking at it. Was told well actually no it had a slashed tire and liability was too high (never did find the slash btw). Out of curiosity I asked how long would it be if I put down a deposit with right of refusal after test drive. Was told weeks, which is even more infuriating given I had asked. Just don't go there and if they pull this type of crap on you, raise hell and don't just buy another car/don't go back. Maybe they'll stop screwing with people just a little. Or lose business. Either is good. read more

BMW Stratham found a problem in my car that 2 other dealerships couldn't. Adam Webster was extremely helpful throughout the process. Those who complain about price need to know that a BMW is like the space shuttle. It will take you to the moon and back, but you need to spend some money to get there. And you asked for the moon read more

Adam with the Service Department was easy going and awesome to work with! Great team and great people!

Lackluster. They don't do well with the details for a luxury brand/dealership. They didn't finish setting up my car before delivery (tire pressure warning, inspection reminder) among other things. I wouldn't buy another BMW from them and their service department lacks knowledge on newer cars if you call and ask, specifically a newer EV like an I4 M50 if you need some info- For spending about 78k I would have expected more. I've bought from Lexus and Tesla prior and they were about on the level of Tesla when it comes to dealership experience. Not to mention my salesperson was more interested in her next sale then helping me out. read more

Everybody at this dealership was very pleasant and informative the only thing I didn't like about this it took over two hours to get them oil change. read more

Dishonest Dealership! My experience started with BMW of Stratham with Kevin, my salesperson. I have been looking for a specific color and feature combo in a 2022 BMW X5M Competition. After finding the car through an internet search on their lot, I reached out to Kevin to inquire about the vehicle. I told him that I would agree to full MSRP for the vehicle plus their dealer fees. Between that and my Tier 1 credit rating, this should have been an easy transaction. Well, unfortunately, it was not. Living in Atlanta, I am over 1200 miles away. Kevin told me that they DO NOT, under any circumstance, do remote deals and that I would have to book a flight to New Hampshire to fly their to sign the paperwork. He also would not arrange any of the shipping, leaving that to me to find, arrange and pay for outside of the deal. Once we agreed on the price, he was very pushy about getting him the down payment, prior to them even showing my rates for the financing through BMW finance. Just stressful when it didn't need to be. After getting everything done with the financing and down payment, which I did within an hour, it seemed more and more difficult to get a hold of him. Once I started looking at flights, he then gave me specific windows where they can do my paperwork. Not only do I need to fly to New Hampshire to do something that every other dealership is doing remotely, but now I can only sign the paperwork for very specific dates and times? I continued to push back on coming up there. I just can't believe that this is the way this company does business. He assured me that they are a part of a Publicly traded company (Group 1 Automotive) and that the entire company has a policy against it. I told him that I was going to reach out to corporate and he told me I'd be wasting my time. My response was, "If I'm going to waste an entire day of my life traveling to your dealership, for something that can be done remotely, than I am willing to waste 30 minutes being told no by your company." After calling Group 1 Automotive, I was referred to the area director who is over their dealership. To no surprise, he told that what Kevin has been saying is NOT true and that they would be happy to do the deal remotely. I'm not sure why Kevin insisted on living up to the stereotype of car dealers being sleezy and untrustworthy, but he sure did. Perhaps it was because they didn't want to pay for a third party signing company. Or, perhaps it was because something was wrong with the car and by the time I waste a day of my life coming to get it, I would just take it anyway. These are the questions that ran through my head as I waited for my vehicle to arrive. Arranging the transportation myself left me with tons of anxiety. What happens if it arrives damaged, what do I do? The car arrived dirty and unwashed and with a completely empty tank of gas. I have bought dozens of new cars in my life and this was a first! The best part was calling Kevin to tell him that the regional director said we can do the deal remotely through a company called Mavsign. He said he's never heard of that before and then only 2 minutes later he referenced the company and their procedures forgetting his prior statement. I'm assuming BMW of Stratham knew that I'd never be in for service and that I would never buy a car from them again, and this is why I was treated so badly. With all that said, there was a lady in their office helping me with the paperwork named Pam that was very nice. read more

Second service trip; both times was fortunate enough to get Matt as my Service Advisor. So pleasant to deal with (even at 8 am on a Saturday!). When diagnostic recommended immediate service, Matt questioned my driving (city vs. highway) and was honest to say the service could wait until the next service trip. Very happy with the service received. read more

Seems like competent dealership. Parts department was friendly and knowledgeable sales is attentive yet discrete, service very polite and professional if maybe a little understaffed (like everyone). I've only been there once but so far good place. read more

Bonnie Leveille was incredibly unprofessional by not responding to my requests, leading to me being unable to purchase a vehicle I had been trying to for over a week. They sell cars online but won't let you make a deposit unless you see it in person, and they don't tell you until after they accept a deposit from someone else! They use two systems to communicate with customers and don't communicate with each other after passing you off to another sales representative. read more

The dealership used to have cards that encouraged 5 star reviews throughout the facility because their rating was well below where it should have been vs. other BMW dealerships. Let's face it, nobody like the process of dealing with a car dealership where you feel like you need a bath to clean off the BS when you are done. I had been a VERY loyal customer of this dealership and developed a great relationship to the former GM. After a ton of transition and a massive overhaul to the showroom you were left with an environment that was less than comforting. The Ira Motor Group was in control of this place and it had one vibe, than Group One took over and boy did it change. I recently purchased a vehicle at BMW of Peabody and the quality of service is far and away what one should expect from BMW. The only positive about this dealership is the sales advisor Kurt Baitz. He is ethical and will tell you as it is. The sales advisors are unfortunately puppets to the people that sit in the little glass room (Management Team) who ultimately decide how badly they are going to take you for a ride... This dealership had a smaller inventory of cars than other dealerships locally and if they need to trade you better believe the cost of the transport is in your deals somewhere..... Don't get me started on the service department.... This is worse than the sales experience in this place. Felt tape appears to be the way they tried to fix most of my concerns. I am not sure why they feel this is acceptable since Peabody installed a BMW accessory without it and not a single rattle. Stratham had installed the exact same accessory and it rattled terribly. They used felt to to "try" and fix it and it never helped.... Having the shop foreman go for a test drive to "hear" a rattle or engine sound is pointless when the same person under self admission doesn't hear these types of things very well. He has been with the dealership a very long time but tenure doesn't always translate into quality. This is unfortunately an example of this. Tone at the Top in service does explain a lot. I can't see going to this dealership when you have so many powerhouse locations in the area with larger inventory, more production slots, bigger service departments and nicer loaner cars. When Joel Ginsburg ran this place it felt like a family run dealership, not at this point! read more

We went to Stratham BMW to browse cause my husband was considering buying his (our) first BMW- his dream car. We were comfortable as soon as we entered showroom. No annoying sales people hovering as soon as we got out of car. Pleasant environment and everyone super friendly! Tom, professional yet accommodating, showed us many choices as husband was not sure which model he wanted. We were able to test drive many cars without any complaints. We finally made a choice! During our experience there, we also met Steve, Kenny and many other friendly staff. Once we were done, a service specialist showed us how to set up cells, navigation etc., since we never owned a BMW. I need to stress that this dealership is outstanding!! read more

BMW of Stratham - Auto Repair Near Me - Stratham, New Hampshire

I've taken my BMW in for service and have been very happy with the service I've received. The service department provides fast, honest service. This is in contrast with my previous experience with a different dealership in another city where the service was incredibly slow (always a drop off - waiting was never an option) and appeared to be dishonest (everything was multiple thousands of $). BMW of Stratham has been a breath of fresh air. read more

Worst repair service experience I've ever had. Ever. We made an appointment to have the oil changed on our X3 (leased from this dealer). The appointment was for 9:30. We arrived at 9:35, and after a short 10 minute intake, the car was taken back and we went out to run some errands. When I made the appointment, I was very clear that we were on a limited schedule, because our daughter's school had an early release that day. I was assured the oil change only took 45-60 minutes. 2.5 hours later, we returned to the dealer and found out they hadn't even started. When we expressed surprise, the service guy said our appointment was only for intake and had no bearing on when our car would actually be serviced. That seems nuts. He also said that he told us that because of a software recall, the service would take most of the day, which was a patent lie, because he never said anything about this taking longer than what we were initially told. When confronted with that, he rolled his eyes and called my wife a liar. He then tried to claim that because we left to run errands we were treated as "dropping the car off" and got bumped to the back of the line. I basically told him he was full of BS and we needed the car back ASAP or our daughter was going to be left without an adult at home. I suspect the guy just screwed up by marking us down as a "drop off", which then threw off the rest of the process. Then he tried to cover his mistakes with lies and blame. It's not someone I've seen in there previously, but the fact that he couldn't simply apologize and had to get angry, lie and call us liars is alarming. We live close to two other BMW dealers (Peabody and Burlington) but have driven out of our way to have our cars serviced at Stratham because we wanted to support them. No more of that nonsense. I'll take my business elsewhere. read more

Once again, this is a review of the service department. My car is now almost 10 years old, I still bring it back to the dealer (although the dealership has changed hands since I bought the car), and they still treat me right. This year I was sure I'd have to spend some money because the car was making an awful, ominous grinding noise when I drove it. They said it was just some rust on the brakes and I need to drive it more. They've always been honest, they've always been quick, and as long as I give them a week I get a free loaner car. I see some differences from the old Dreher-Holloway days. The service department is bigger, but the salespeople seem sleazier. Not that I've bought anything from the new crop of salespeople but if I'm wandering around the showroom while I'm waiting for my car, they're all over me like ants at a picnic. I'm not going to take stars away for that because this is just a review of the service dept, but jeez! read more

BMW of Stratham - Auto Repair Near Me - Stratham, New Hampshire

Caveat Emptor: My family has purchased various vehicles from this dealership since 2001 with excellent service and care. We recently purchased our 2nd X5 from them and had a surprisingly poor experience. I chronicled our issues in a letter to the manager of the dealership (Ken Connor) and received an impersonal "boilerplate" response. His canned response to my message speaks volumes. With none of my issues addressed by the manager, it seems that the customer service concerns that I had are, in fact, systemic. To top it off, the end of the message contained a plea to be sure to service my vehicle there. This made his response feel even more tone deaf and dismissive. For all I know their service department may not be suffering the same fate as their sales department, but I'll be staying away for the foreseeable future. After reading reviews on various social media it's apparent that I am not alone with my experience and observations. It's sad to see such a great delership take such a wrong turn. Hopefully enough people will complain to initiate change for the better in the future. read more

This place is a rip-off. I ordered a part on the internet and when I went to pick it up they said the charge had not gone through. I told them that I was afraid I would be double charged. They "promised" me I would not. Well I was double charged and when I went back they refused to refund me the extra charge. Mark Wilkins is a thief! read more

i ordered a set of wheels, received an email confirmation and my credit card was charged. when i followed up on my order i discovered that it was cancelled because they did not charge me "enough" shipping. they did not notify me, just cancelled my order. that is poor customer service! opps i didn't charge you enough so just forget it, and refund without notifying. seems more like joe's garage than a real BMW dealer. maybe BMW should read their reviews... UPDATE - 12-08-22 Victor from the dealership reached out and actually fixed the problem! i am getting my wheels after all. very professional. i would have no reservations buying from them again. props to a company that stands behind their products and services. read more

Encountered a difficult situation during the lease of a vehicle where it had been damaged during the transportation process. Mike (GM), Frank (Sales MGR), resolved the situation completely and professionally and went out of their way to ensure that I was taken care of. Communication was excellent, action was swift and they acted with the customers best interest as the guiding principle. Sometimes stuff goes wrong. What matters most is how those situations are dealt with. BMW of Stratham turned a difficult situation into a positive outcome by focusing on the relationship instead of a transaction. read more

Adam in service went above and beyond to help me out with servicing my x5 I highly recommend Adam and Bmw Stratham service read more

I called my SA twice to get significant repairs done on my BMW's (I have 3), the SA did not return my calls. The repairs done elsewhere amounted to over 3,ooo dollars. Not returning calls is a symptom of a poorly run store, also I am ordering 2 new BMWs from other dealers. read more

Horrible. Called to book my service appointment. Requested a loaner car. I was told it could not be determined if they would give me a loaner until the time of service. However they have a shuttle that leaves at 9am that would bring me to work. Booked my apt for 8:45, finished checking in by 9 - ready to take the shuttle. Turns out THERE IS NO SHUTTLE! At 9:20 I enquire about when the shuttle leaves and was told there's no shuttle so one of the service people took me to work. At 11:45 I call to see if I can get a ride back to get my car. The appointment was supposed to take 1.5 hours. I'm told the car wouldn't be ready until 12:30 or 1:00. 3 HOURS LATER and even then they weren't sure when they could send someone to pick me up!!! I needed to get my car on my lunch break as to not interfere with my work schedule. This has been the worst BMW experience ever. read more

We are from outside the immediate area, but had to take out BMW in for an unexpected service. Or so we thought. Our brakes were making an odd noise and felt concerning. We made an appointment to see a service advisor at BMW of Stratham. We were made to stand around waiting for Adam. Awkwardly the older gentlemen who give courtesy rides shuffled as seemed to make excuses about being busy. I explained my concern and Adam thought there wasn't much they could do. We were perplexed. No technician had even looked at the car. We were then informed that there was no loaner car available, yet we were promised one on the phone. We took a courtesy ride to a cafe where we waited hours beyond what was told to us and returned to learn that they could not find anything wrong with our brakes. We followed up our visit to our usual dealership and they ended up replacing the rotor disks. What is most frustrating about this BMW dealership is the lack of care. We have been BMW owners for many years now and this is by far the worst dealership service wise. I feel bad for those go here because it is the only one close. I suggest you check out BMW of Westbrook. It is worth the trip for the service level alone. You will feel like an important customer and not like a nuisance. I am beyond surprised that BMW would allow this sub performing dealership to exist. They are reducing the brand. read more

My fiancée and I visited BMW of Stratham on Sunday 11/24 with intention of test driving and leasing/buying a X3. When we entered the dealership we walked around waiting to be served by a dealer. As we kept waiting for service we sat at one of the tables. As time kept passing it was clear to us that the sales team did not want to acknowledge our presence or understand why we were even on the sales floor in the first place. After waiting over 30 minutes for someone to approach us we left the dealership without speaking to anyone. Clearly the sales team is not focused on serving their customers. I would hope that our age (both 27) didn't make us seem like serious buyers as we were hoping to close on a deal today, but we will take our sales elsewhere. I would not recommend going here if you're looking for even mediocre level service. read more

With the state of the economy, I expect a little bit of hustle from my salesmen. When you consider dropping the big bucks for the name, you want to be treated somewhat with respect. As I ascend into manhood (slow progression to yuppie) I am ready to upgrade my college car (99 corolla) with a nice certified pre-owned bmw. Now the website told me one thing and the dealer told me another. I was totally caught off guard that a BMW dealership would pull the old switcheroo. Also, this place being about an hour from me, I have been trying to do some wheeling and dealing via email. To me, email is a standard form of communication these days, and a very acceptable way to do business. So when I go a week without hearing anything back, I get a little annoyed. These people who are so willing to make my money, could at least act a little bit excited about it. It's a shame they lost my business, cause i was totally ready to buy. I hate stereotypes, but this place really just reaffirmed my perception of car dealers. oh well... maybe i'll just get a kia. read more

This place really sucks. I'd recommend to take your business to another BMW dealership. I wanted to buy a CPO BMW 3 series - 2008 onwards with low miles. So I visited the dealership yesterday. I liked 2 Cars and was gonna buy one of them. Jon Parker was really impatient to sell me the car in 2 days, as it's end of the year. He was keep pressuring me to take the financing from BMW only. He called me today and I just asked him a simple question that why should I buy the car in 2 days, you're not even giving me any deal on the car? He replied me with "You're wasting my time". I was like WTF? I really don't even understand why BMW has hired Jon Parker. He is into customer services and he doesn't even know how to treat the customers. It was really horrible experience !!!! read more

9/10/2014 Received call from the General Manager re: my experience yesterday. He explains that someone was out sick - which leaves them all behind - don't know who this phantom sick person is - but I sure hope they realize the power they wield at the dealership. I explain to the GM that I don't feel they have a good on-boarding system - he dismisses this by saying while he is sorry to hear this - the majority of his customers feel differently - really? Have you read the other reviews, or been a customer waiting in the waiting room? Seems that this dealership forgets the old adage - an unhappy customer will take any opportunity to tell about their negative experience. For example, when we are all sitting in the waiting area waiting for our cars - we all talk - trust me not as many of your customers are as happy as you think! Next, we discuss my experience with Mr. Silva - I explain that I didn't appreciate being told I was wrong and called a liar. The GM sticks on this point - did Mr. Silva actually say you're a liar - to which I respond no. So the GM is happy to think nothing really happened - it's my "perception" of what happened. Which, must be wrong of course. I wanted to explain to him that people have the ability of communicating a message without actually saying the words - but I could tell from the message he was communicating to me that he didn't care about keeping me as a customer. Did he actually come out and say this "no" but did he communicate this message loud and clear, absolutely - message received. Don't worry, I will revise the old "Breck" commercials. Instead of telling 2 friends and having them tell 2 friends, I intend on telling the whole world consistently just how bad this place really is. 9/9/14 Brought my car in for 9:30am appointment. Like my first experience with this place no one is around in the service department and you have to sit and wait/hunt for an advisor. One final comes and doesn't care that they left you waiting. Explain to him that I don't appreciate waiting I was on time for my appointment they should be too. He tells me I am wrong and that I wasn't waiting long. Don't know where Mr. Silva got his training but where I come from the customer is always right and you NEVER tell the customer they are wrong to their face. This place is inconsistent with the service they provide. Unfortunately they suck more that they are good. Give up the BMW sign and become a Ford or Toyota dealership - that way you can delivery shitty service and no one will be surprised or complain. read more

My wife and I purchased a 2019 X3 on 2/15/19 and had a great experience overall. Our saleswoman Laura was excellent. She was very personable, low-pressure, and despite being under-the-weather was very patient throughout the entire sales process (we had a lot of questions!). The only snafu was a slight miss-communication between finance and sales regarding terms of the transaction but in the end it all worked out. Jeff in finance was great BTW. Having owned several Audi's, Volvo's and most recently a Lexus RX-350, this is our first BMW buying experience so time will tell in terms of the level of service we will receive post-sale. read more