Excellent customer service levels Salesperson Pat was helpful needed a part for my Jeep.read more

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I recently visited to have my 2019 Accord checked out for an A/C issue. I was expecting to make an…read moreappointment for a future diagnosis, but, much to my surprise, diagnosis was done ASAP ! Problem stemmed from a defective part which Honda is now covering for 10 years . Work was performed flawlessly, at NO CHARGE, and I was on the road with cold A/C in less than 3 hours ! Cassandra Watson, Service Rep, was absolutely stellar. This is a far cry from a well-known local Honda dealership, which never even called back regarding this issue. I'd assign more than 5 stars if possible. Honda Stratham is now my go-to Honda provider .

Bought an overpriced used car here two years ago, and had to absolutely haggle to fix a few things…read morethat were not working before we finalized the purchase (axles needed replacing, and the AC wasn't working). They claimed to have made the fix, but here we are, two years later, and our front axles are both failing (these, mind you, should last either forever or 130k miles, whichever comes first - having only owned it for 2 years, it's been neither since the "fix" was made) and the AC is, well, broken. I'm assuming they lied to us and put bandaids on it (we were told axles were replaced and AC was fixed). I will never buy a used or new car from here again - we live in town and have a total of 4 drivers in our house, so that's a lot of lost business for them.

I had a very good experience buying a car there yesterday. My salesperson, Quinn, was especially…read morenice. He was easy to talk to and quite helpful from start to finish. Everyone was a pleasure to deal with!

Their up charging for "recommendations" is disgusting. Fine for me to say no but they are doing…read morethis to your elderly moms and dads. They quote you 5- for an license plate bulb with a 45- labor charge. Two air filters for 82- with a 90- labor charge. Mind you, none of those three things uses a tool. Took me 15 minutes to change all of them and that was including the time to watch the YouTube video. Find a local mechanic that you can trust. Tell these fine people to go pound sand.

Stopped in to get new all weather wipers .... I am always pleased when I stop here as the staff are…read morepleasant, knowledgeable and willing to help in any way. Got exactly what I needed - and they installed them for me without any fuss and would not accept a gratuity .... very nice Thank You !!!

Been service customers at Stratham Audi for a few years. Always appreciate the timely and friendly…read moreservice. Rick and his team are thorough, detailed, and address every issue noted, with follow-up phone calls and written notes. Their service notes make it easy to schedule upcoming, major maintainenance and add to the vehicle's value by demonstrating service history. A few months ago I took the allroad in for a major service. It was handled well by service manager Rick and technician Joel, including some non-standard requests, and a driver who gave me a ride at 5:30pm to the C&J bus stop, right when he was about to leave for the day. Soon after I drove in to pick up some parts. At the parts counter the parts manager printed out an exploded parts diagram to make installation easier. On my way out I mentioned to the service representative (not Rick, the other gent) that the brake pedal was a bit softer since the last service. He had technician Joel drive the car, find the issue and fix it, within 30 minutes. Audi dealerships don't always have the best reputation for servicing vehicles that are not brand new. Stratham Audi's level of service and customer focus has kept me coming back even after I moved closer to a Boston dealer. Keep up the great work!

I've had multiple bad experiences with the service department here. They've been rude and…read morecondescending on multiple occasions. Most recently I booked a service and reserved a loaner vehicle after receiving an emailed coupon for a discount to return. I decided to give them one more chance. I showed up 10 minutes early and was told that they don't do loaner vehicles for the two services I booked. My reservation confirmation showed a loaner vehicle but they refused to give me one, so I had to take my car and leave to make some work meetings. No one called or emailed me to say that they don't do loaner vehicles for the type of service I booked so I could come prepared to do work on site while waiting. And I've 1000% had a loaner vehicle for that kind of service before. I drove 30 minutes each way to have such a poor experience and wasted a significant portion of my valuable morning. They have lost me as a customer and as someone who's vehicle is 8+ years old, I will likely be in the market for a new vehicle soon and will absolutely not consider this dealership when it comes time to look.

Fantastic experiencing buying a used vehicle here. Eric Martin in sales was extremely helpful, and…read moreSovy with finance was wonderful. I came here after a few very negative experiences elsewhere and was very impressed by their customer service and care. When I came back the next day to finalize the sale with my 1yo and 2yo daughters, everyone was so kind and helpful. Sovy even scheduled me an earlier appointment than she typically does AND brought me a latte from Starbucks and a muffin for my daughter. I cannot say enough about how positive of an experience I had here! Highly recommend!

Always great, professional, quality service! Did not try to upsell any additional services and did…read morejust what I needed.

After bringing my vehicles here for nearly 13 years, today they lost my business. I brought the…read morecar in for a specific issue - they said they diagnosed the problem and fixed it. I paid over $1000 for the fix. The problem remains, they cannot fix it, and they refused any refund. Quality of service has declined here - if you live in the area, I suggest looking elsewhere.

I have had both good and bad service here. Most recently, bad…read more My guess on this variability is that it depends on which mechanic you get. I brought my F250 for AC service June 17 2024. They had previously replaced the ac compressor in August 2022 so I figured that since I had less than two years of operation, they might be more familiar with the system and the repair. Furthermore, on the off chance, the compressor failed again, some of the O'reilly AC compressors VIP uses have warranties (lifetime??) that are in excess of the time since the previous repair. The text from the service manager and subsequent interaction informed me that the orings from AC lines to the compressor were leaking. Now I would assume that if the orings (plural) fail on a compressor install that something is amiss; either due to type, quality of orings or the install. They wanted to charge me $608.40 for replacing the orings and servicing the AC. ("we won't charge you for the orings---just for the labor-- haha) I told the service manager that I was not happy about the fact that their previous install/repair failed so soon. I said that orings should last longer than they did. The service manager belittled me and said "Orings last as long as long as they last" and "Oh--do you think you know more than me (about orings)?" He then rudely threw the key towards me on the counter and said disdainfully "you are all set" I said "you are not going to charge me?" "No." So I went out to the truck, started it and drove home and guess what ? The AC doesn't work! So they didn't charge me...... for not fixing it!! What a deal!! They wasted my time, didn't fix the problem and treated me rudely. Now I was not wanting/expecting a free repair, but was expecting: a) That it be repaired b) Assurance that it would not fail again So the failed fix showed that whatever "high-horse" attitude the manager was demonstrating , had no justification.

I want to give a big shoutout to Rod at AutoZone for his outstanding customer service. He was…read moreincredibly helpful, friendly, and patient while assisting me with my headlight bulbs and Plastic Rivets Fasteners. Rod's knowledge about automotive parts and his willingness to guide me through the process made a potentially stressful task quick and easy. It's rare to meet someone so genuinely kind and knowledgeable, he went above and beyond. Thanks again, Rod! Store Location - 26 Lafayette Rd, North Hampton, NH 03862

Stopped in at 9:20 this morning and grab a few things and a store associate was on the phone and…read more could hear him speaking to someone and filling out an accident report. I kindly said excuse me, which register should I go to and he said last one and an associate will be right there. I wait and wait, then another associate walks by and I said can you ring me up? Oh, you will have to wait for the guy on the phone. I said seriously, that's bad business! I walked out and off to O'Reilly and I wont be back.