On Friday of the 17th my Toyota Sequioa lost all power right next to the dealership at that small…read moreside entrance, I needed to replace a battery connection that I just put off. I was unable to get the bolt to budge so I went to the service dept. to see if a mechanic had some PB Blaster, Quinton was very nice by letting my borrow a can that I could not get the bolt to move, ran into Jacob telling him I needed an impact wrench that he walked out to the truck getting it unstuck the replacing the part, I drove him back and then the truck died....we racked our heads and I was just going to have it towed when I realized to check the EFI fuse, FIXED! I told the guys I owe them and came back on Saturday with a gift. These guys are great, we even exchanged numbers since I work for auto parts distributor, make I can help them. They also did all this on my wife's birthday weekend. Oh, not in the market for an Audi unless it's an R8 with a real transmission!

Let me start off by saying that we purchased three vehicles in a month's time, and this dealership…read morewas the worst experience we've had in 30 years of purchasing vehicles...and I'm not exaggerating whatsoever! We purchased a used 2023 Audi Q4 e-tron Sportback from this dealership on 2/28/2026. We had two trade-ins for the purchase for which we ended up receiving money back due to the much higher value in trades. I could write a book of how bad of an experience this was...although it felt great when we were there...but I will try to make this short. First of all, the car is FANTASTIC - no issues other than the Inspection Due warning never being reset although they claim the inspection was done. The problem with this dealership is the finance manager, sales manager, and general manager. The salesperson was great...although he quit to go to another dealership, and now we understand why. 1) It took TWO MONTHS to finalize the process of the trade-ins because the finance manager kept giving excuses. We didn't get the check for the trade-ins (over $15K) until MAY!!! 2) We picked up the car a few days after signing, but it literally took THREE MONTHS to get the plates for the vehicle, because they were supposed to take the plates off of our trade-in but failed to do so. We STILL haven't received the sticker, so we are assuming they never filed the registration...I guess we'll find out if we ever get the registration renewal. 3) We called the dealership to talk to the GM in May, but he had somebody else call us back and then that guy never returned our call. 4) We wanted to purchase AudiCare, but the finance manager never bothered to get us the information after emails sent on 5/20 (twice), 5/31, 6/4, and 6/11. We ended up reaching out to the Audi franchise and found out we can purchase it through the app...like it was that hard for the finance manager to get us prices. 5) We sent two emails to the GM and sales manager on 6/22 and 7/1, and NEITHER of them bothered to call us or respond. Don't let the smoke they blow up your *** confuse you. GO TO ANOTHER DEALERSHIP!!!

I had the new at home service where Subaru comes to your home and does the oil change and tire…read morerotation at your home. They are also able to do a lot of other inspections on your vehicle with the equipment that they brought with them. My technician was great, he was very competent, quick and friendly and very thorough. This is my 4th Subaru that I have owned and I bought them all from this dealership. I'm a big Subaru fan, safest car on the road. I love the turbo engine, just watch your speed, it's been so fun to drive, zoom zoom.

My car had an extended stay at Subaru as some routine care turned into a 2 week job! Very happy…read morewith the clear and consistent communication from Virginia, and I was extremely comfortable in my complimentary rental. Got my car back good as new complete with a wash and detail. Thank you!

Very Friendly informative, worked to help me into a new car without a lot of hassle…read more Thank You

Toyota Financial Services SUCKS! I've bought or leased Toyotas exclusively since 1980, when I…read morebought my first pickup truck while in the NAVY. I switched to leasing around 2010. I now lease a Prius Prime, and while I love this car, dealing with TFS has recently become a nightmare. The problem started a few months ago when I began receiving letters, emails and calls from TFS about missed payments even though I pay my bill monthly with autopay. I called and discovered TFS was erroneously applying my current payments to my previously leased RAV4 that I returned to the Toyota dealership when I leased my new Prius Prime. I thought the matter was resolved--but TFS' letters, emails and calls continued. Then on April 27th, I got another "collections" call. Annoyed, I stopped the conversation and asked the agent to verify my payment history, and to check if my payments were correctly being applied to my current car vs my old car. She heard me out and took the time to verify my payments were still being applied to the RAV4. She had me hold, and took the initiative to escalate to management to fix TFS' internal problem, and then suggested checking with my bank to verify the correct account # is referenced in my auto-payment. While I'm waiting to hear from my bank, I want to be clear, this agent was terrific, and I'm quite confident she correctly communicated to management my payments must be applied to my Prius Prime. Apparently management dropped the ball a second time, because since Monday (four days ago!) I've received four TFS calls regarding missed payments. Why am I still getting these calls? Has TFS' Accounts Receivable dept. told collections to stop bothering me? Or do they not know how to stop auto-letters, emails and calls once they know they've made a mistake? Is this a back office internal collaboration problem? Do I need to worry about hits to my credit rating? What is going on with TFS? This is no way to treat any customer, much less one who has done business with Toyota for 46 years.

Outstanding experience at Park Place Lexus Plano!…read more I had the pleasure of working with Jolly, and he was absolutely fantastic from start to finish. He was professional, knowledgeable, patient, and genuinely committed to making my car-buying experience enjoyable and stress-free. What really stood out was the exceptional luxury service and hospitality. Jolly made me feel valued and respected throughout the entire process, without ever making me feel pressured. His attention to detail and dedication to customer satisfaction truly made a difference. Park Place Lexus Plano clearly understands what a premium buying experience should feel like, and Jolly represents that standard exceptionally well. I'm extremely happy with my purchase and grateful for the outstanding service I received. Thank you, Jolly, and the entire Park Place Lexus Plano team, for making my experience truly special. Highly recommended!

Got a flat tire yesterday and changed out myself. Drove it in to Lexus Park Place only to find out…read morethe service department now closes at 6pm. BMW closes at 8 M-F because they actually understand customers work for a living and 6pm doesn't work for customers. Called Park Place Lexus the next day to make an appointment to drop off my car to change out my tire and perform routine maintenance and they tell me they don't have ANY loaner cars at the time and won't have any for FIVE days. This is a CAR COMPANY. How on earth do you not have any cars available to loan out? How incompetent do you have to be to mismanage your loaner inventory so badly that you have to turn away customers because you don't have cars? For an (alleged) luxury car company, this is completely unacceptable. BMW would NEVER have a problem like this. Looks like I will be switching back to them if this is the kind of unprofessional service Lexus offers.

I wrecked my car and needed another quickly and Autos of Dallas Plano got me in and out with a car…read moreof my choice in a few hours. My experience with Josh is one to remember. The pricing was clear without hidden fee; a low-pressure sales approach was employed. The rest of the staff were pleasant and knowledgeable not to mention an efficient finance department. Do not take my word for it, go check it out!

Chassity was the most frustrating salesperson I have ever dealt with. Throughout the process, she…read morerepeatedly ignored texts and failed to communicate for days at a time. Also, her grammar was god awful and couldn't spell certain words right. This was just a warning of the terrible experience I was about to go through. The only time I could get a response was after requesting multiple times to be transferred to a different salesperson. After weeks of poor communication, I finally decided to stop wasting time and drive from Austin to Dallas in person. I arrived fully prepared to purchase the vehicle that day. I wasn't negotiating the advertised price, wasn't asking for discounts, and was ready to drive the car off the lot. In other words, this should have been one of the easiest sales imaginable. Unfortunately, the experience only got worse when I arrived. The dealership felt chaotic and disorganized from the moment I walked in. The showroom was crowded, messy, and far from what you would expect from a dealership selling luxury vehicles. There were visible scratches and damage throughout the facility, and even basic details seemed neglected. To make matters worse, despite my repeated requests to work with someone else, Chassity immediately approached me and brought me back to her desk. When it came time to discuss numbers, the real issue surfaced. The advertised price on the third-party website was not the actual price they intended to sell the vehicle for. They had added roughly $3,000 in "optional" products and services, including a theft protection package. I told them plainly: remove the optional package, and I would buy the car immediately. That's when I received one of the most absurd explanations I've ever heard in a car-buying experience. I was told the package was "optional," but not in the sense that it could be removed. Instead, it was "optional" because I could choose to pay even more money to upgrade it. In other words, the package was mandatory, despite being presented as optional. At that point, it became clear that the advertised price was little more than bait to get customers in the door before adding thousands of dollars in mandatory extras. Between the lack of communication, the disregard for my requests, the chaotic dealership environment, and the misleading pricing tactics, this was easily the worst car-buying experience I have ever had.

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

Sold me a lemon,haven't even had the car a full year and i'm already having engine problems..no…read morewonder the guy was edgar to sell me the car...never again

I purchased a 2017 Acura NSX on March 5th, 2023, from Enzo at Dallas Auto Exchange. Enzo helped me…read morebuy the car site unseen. I asked for photos and written verification of the cars condition. I asked him if we could get an inspection from the dealer also. Enzo delivered on everything. He even connected me to the owner, putting the car on consignment. I received the car in California exactly as described. Update: I had some small damage after the car was serviced at a dealer. Enzo helped me provide important evidence to resolve the issue.

SCAM!! Do not do business with this fake company. Their website has AI sales associate pictures and…read morethey have no real inventory.

FIVE STARS FOR AUTO HANS!…read more I want to give a huge thank you to the team at Auto Hans for taking great care of my Mercedes S550. From the very beginning, they were professional, honest, and kept me informed every step of the way. They took the time to explain everything, worked with my warranty company, and made sure my car was repaired properly. In today's world, it's hard to find a shop you can truly trust, and Auto Hans has definitely earned my business and my recommendation. If you're looking for a knowledgeable and trustworthy European repair shop, I highly recommend Auto Hans! Thank you again to the entire team for your excellent service and for treating my car like it was your own. -- Tony Nguyen Tony's Auto Salon Dallas

The team at Auto Hans are beyond exceptional. Anytime I have to bring my car is always a pleasant…read moreexperience. The guys talk you through what needs to be done. Full breakdown with pictures of the part(s) that need changing and estimates. They are everything I could ask for in a shop. Won't bring my car anywhere else.