Took my car in for service 4/7/2026 basic tire rotation and oil change…read more Today 4/18/2026 I went to purchase new tires and there's no key in the kit to unlock the lug nuts. Called the dealership had to leave a voicemail because no one answered. Went to the dealership and there are no mechanics available for my vehicle. So now I have to wait until Monday morning for some answers to this situation. I guess they can't call thier service employee to come in and take care of the problem they created. Which means I can spend my time, and gasoline to fix the problem they created. Plus Monday is 2 days away from now, so if I get a flat tire I will have to have the vehicle towed to the dealership and then find a way home and back to the dealership Monday to get the problem resolved. In short I am paying for their mistakes. Never using this dealership again.

If I could give a negative star review I would. In December of 2024 I bought a 2024 Jeep Grand…read moreCherokee from Bob Brady Dodge in Decatur Illinois. I owned this vehicle for approximately 2 months when I noticed defects on the arm rests. I also noticed a mild vibration in the steering wheel when I reached 45 mph but would stop when I let off the gas. I addressed this at the dealership but their master technician did not notice the vibration. The lady in service info me that they would not take care of the arm rests because it looked like it was from a chemical. I only noticed this defect when I as vacuuming. I have tried multiple times to get this resolved but they have basically ignored me. I am only asking for the arm rests to be replaced due to a defect that I did not cause. At this point I am letting anyone and everyone know how Bob Brady treats their customers. We have purchased three very expensive trucks there but will be taking our business elsewhere.

Horrible Experience I'm Still Paying Off A $12,000 Car With Interest It Was About $30,000, They…read moreScam People And Screwed Me Over Plenty Of Times, They Do Not Answer Their Phones When You Have A Issue, They Just Make It So Hard On You ! I Will NEVER Buy Another Car From Them I Absolutely Do NOT RECOMMEND!!! The People Are Rude When You Do Report A Car Issue, They Scammed Me Out Off $1800 Too.... Now I'm Stuck Paying Off This Non Reliable Vehicle & They Do Not Care About Their Customers They Only Care About Money! Don't Risk It! I Will Be Reporting Them To The Better Business Bureau, & If I Could Afford To Sue Them I Would!

DO NOT BUY FROM HERE. Nothing but junk. I looked at 2 cars here and both had dead batteries and…read moreneeded a jump and one had a flat tire and a brake hanging up. There's a reason why they push you to buy their extended warranty.

A ONCE GREAT EXPERIENCE TURNED INTO A NIGHTMARE!…read more I originally had a great experience with this dealership and was very happy with my first purchase. Unfortunately, my second experience has been nothing short of a disaster, and I feel completely misled and taken advantage of. I traded in my first vehicle purchased through them and was sold a vehicle that has turned out to be a total lemon. It has had nothing but issues since I got it, and the dealership's lack of transparency and accountability worsened the situation. I called them for inspections and repairs while the vehicle was still under the Lemon law, and they drug their feet until it was no longer valid. I wasn't informed that the cost of paying off my trade-in would be added to my loan initially, leaving me in a position where the loan is worth far more than the car itself. This has made it impossible for me to secure further loans or get a decent rate on another vehicle. Things got even worse when I tried to trade in the vehicle to get out of this mess. I was shocked to learn that, within minutes, they ran six hard inquiries on my credit in an attempt to approve me for a luxury car I did not want, did not ask for, and certainly could not afford. The vehicle had higher mileage than the one I was trying to trade in, and the monthly payments were hundreds of dollars more, making the payment over 1K a month... more than my house payment. As a result, my credit score has been severely impacted, making it even harder for me to get a reasonable deal elsewhere. I was thankful I purchased an extended warranty through their dealership before things went entirely south, allowing me to take the car into THEIR DEALERSHIP for repairs. However, they still need to fix the issue after paying the deductible. I had no choice but to take it to another dealership in a different city, but now my vehicle is being held hostage there for a claims adjustor to inspect it, leaving me stranded for up to 48 hours in addition to the eight hours it has already been there, and however long it takes for repairs-- so probably 4-7 days. What's worse, I'm not even being offered a rental car. The rental reimbursement only covers $35 for every six hours the vehicle is being repaired, not while it's being held for inspection, which is mandatory, or my claim will be dismissed and stricken. In short, I went from being a satisfied customer to feeling completely trapped by this dealership's unethical sales practices. They tricked me into taking out a loan worth far more than the vehicle was worth, and now I'm stuck with a lemon. The experience has been frustrating and disheartening, and I would NOT recommend this dealership to anyone. They've proven that used car salespeople have a bad reputation for a reason. Run while you can.

I felt this was a good experience until we were ready to drive away and then were told there was…read moreonly one key fob with the purchase price of the van after being told we would get two. Since it wasn't in writing, we had to pay an extra almost $400 for the second key. Note that we paid full asking price and the second key was all we negotiated for. Kristina Langford"s change of attitude was disappointing. I wasn't as cautious as I normally am because she was friendly and likeable. I wish I had negotiated a lower price so then when we were told we had to pay $400 for a second key we wouldn't have felt so cheated. It is a nice vehicle and we are glad we have it. Just not happy with a verbal promise that turns out not to be valid.

Had a great experience at Jackson Ford! The staff was friendly, honest, and made the whole process…read moreeasy and stress-free. Highly recommend.

This dealership is shady and scummy. They will lie to your face and use coded language they can…read morelegally get away with e.g. "THE CAR HAS BEEN THROUGH INSPECTION" in order to make a sale, then do everything they can to get away with it. After selling me a lemon the people working inside such as Aaron Metcalf had the gall to say, "this isn't how we do business" while I was literally stranded on the road as the vehicle died a day after delivery. Rob Utinske blamed ME for damage on the vehicle - according to this scumbag I totally glued the valve cap and screwed around with the ignition coils & coolant pump. https://youtu.be/9IKO1YkHL7A Buyer beware.

Took a bit to cool off. Looked at the car 2 weeks ago(price and description has not changed and…read morestill unsold). Was told it was a good running car with an error code for an o2 sensor. Here's what I found before and during having it on a lift:Engine had a miss. fuel lines are rotted to the point of leaking been patched in really short sections. Tires are dangerous and need replaced immediately. AC compressor is going out and burning the serpentine belt. Oil pan drain plug is RTVed in place. Not trying to step on toes just trying to keep everyone safe and informed on what the deal is. Definitely have a mechanic check any car from them if you're interested

Bought a car 3-12-26 & on 4-18-26 car just died while driving no unusual sounds, no smoke, no…read morewarning... tried to call n number was no longer in service and emailed with no response.. engine seized!! That place is a lemonade stand thats sells lemons smh

The cars look good but there only last maybe 3months, Just…read moregive a donation let them keep the car

This place is like that little dive bar around the corner, once in a great while you can go in,…read morefind something awesome, and have a great time.....but most of the time it just over priced, awkward, and just a pain.

All three of our cars, from the SUV with more than a hundred thousand miles on it to the…read more16-year-old Corolla still run like watches, thanks to Crown. Now I'm learning to love my Prius.

Make sure to make an appointment you'll be here awhile. I Have waited 3 hours. Beyond annoyed. It's…read morenot busy.

Brought car october 1 from them and been in shop three times already. The engine light came on sonn…read morepulled off the lot they came get it and fix issue next week some dragging on the car they send it to a shop near me they tell me it needs a new engine so now they have they car again and trying to fix it when i shouldnt been sold a lemon anyways. I Know i have to pay the 75 warranty cover than they call back and say 150 for the tow too. This place is full of shit and getting people out their hard earned money.

Dont go here for mechanic issues .... They fixed one thing ( my camshaft ) like 12,000 times bc…read morethey kept getting the WRONG part or it didn't work & then messed with something else ( my ac plug ) & didn't inform me that they did... had me running around with toddlers with no AC bc they acted like they never touched it. Called several times & had the audacity to give me a estimate on a part INSTEAD OF TELLING ME they unplugged my AC cord & DIDNT plug it back up knowing ive been calling several times about the issue til i try another mechanic & they tell me they never plugged it back up. I call them back to inform them just for them to tell me " OH YEA WE LEFT IT UNPLUGGED & WE TOUCHED IT BC IT WAS TO FULL IT SAYS IT HERE IN UR NOTES " but when i called a few days before NOBODY KNEW NOTHING ! weirdos almost got me out of 3,000+ dollars for a compressor. they fixed my part in October 2021 & now May 2022 they finally admitted it KNOWIN IK THEY MESSED UP bc it went out the same day after them fixing my car.