One word - FANTASTIC!!! Arlington Comfort is absolutely amazing. One of my units went out and I…read morefound myself dealing with various companies who had the worst customer service. I was literally at my wits end when I was referred to Arlington Comfort. I can't begin to tell you how wonderful they were. The best customer service ever. From arriving on time to ensuring no damage was done to my home during the replacement of my unit. Mrs. Yolanda Watkins is AMAZING!!! She is so caring and so positive. Arlington Comfort was simply a breath of fresh air. If I could give them 10 stars, I would. Arlington Comfort is Wonderful!!!

From the owner: Air Conditioning, Heating, Gas Logs, Plumbing, Water Coolersread more

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.

I just had my annual AC maintenance done and I'm thoroughly impressed. They were incredibly…read morethorough, cleaning the coils and checking the coolant levels to ensure everything runs efficiently for the winter. It's rare to find a service that is this honest and doesn't try to upsell you on parts you don't need. My unit is running quieter than ever!u

Rick has been servicing my home for 3 years. HVAC and other miscellaneous jobs. He is on time,…read moreefficient, knowledgeable and good value for his service. He is able to schedule quickly and timely. Great job and nice man too.

In November, I paid to be a priority customer for any service needed. (1 year contract). On…read more1-26-26 I called because my hot water heater stopped working. They scheduled the appointment for Thursday due to the weather. confirmation reminder texts were sent to both my phones. Thursday came...no one showed up. No call no anything. No one has returned my call each day since. Out of desperation, I've had to call another company to come out and I'll be out of pocket with this one for abt $400. This is poor service on a contract YOU sold me and for an appointment that YOU made and for YOU not responding to my messages.

I've been a loyal customer for years (as well as my parents) and previously held a monthly…read moremembership for HVAC and water heater maintenance because it offered value, peace of mind, and discounted service. Unfortunately, that is no longer the case. The company recently changed the membership pricing structure -- but instead of improving value, they increased the cost to five times higher, now charging per HVAC and water heater unit, per year, not per household. That means I'd now be paying significantly more just for the right to get a "discount," which makes the membership essentially pointless. It feels like I'm paying for the discount itself (maybe more so) and not actually receiving benefits. What makes this worse is that no proactive notice, explanation, or justification was provided to existing customers. I only found out when I looked into scheduling my routine fall HVAC maintenance. A major pricing and policy change like this should be communicated clearly, transparently, and respectfully -- especially to customers who have been loyal and previously trusted the company with their home systems. This comes across as misleading and very poor business practice, and it's an easy way to drive away customers who have been supportive for years. Sadly, this change has made me rethink doing business with them going forward. This is not only misleading but feels like a calculated money-grab disguised as a benefit. It also reflects poor business judgment and questionable customer-focused ethics. Prior members should be aware that the "membership" no longer provides true value and may cost far more than it saves -- proceed with caution.

I've worked with Jeff's Heating, Cooling, and Maintenance in the past, now Active HVAC &…read moreMechanical, and had another good experience. They were super responsive, came out very quickly, and explained everything clearly without trying to push unnecessary replacements. They cleaned out a heavily clogged and rusted coil area, cleaned the pipe feeding into the pump, replaced the circuit board, and checked the refrigerant and condenser. Everything is cooling and flowing properly again. I appreciated the honest service and thorough work.

Exceptional service from Jeff and his team. Sent a message on Sunday night; Jeff called me first…read morething Monday morning and his team showed up that afternoon to assess the problem. They found the problem quickly and had me up and running first thing Tuesday morning after getting the necessary equipment. Will be using Active HVAC from now on. Reasonably priced, upfront and honest.

A/C went out and I diagnosed it was the capacitor, a part you can get from Walmart.com for $17…read more Called Steve Ray at 5:45 pm on a Tuesday and I was thankful he said he could come out and replace it. 20 mins later he was here and working on it. Then he said it would be $275 to fix it! I already had the cover off the a/c unit, turned off the power to the unit, and removed the old capacitor. All he did was hook up the 4 wires and put the cover back on! He was literally working on it for 5 minutes! $275 for what?!? I would have been more than happy to pay for his services, but this was ridiculous! I'm sure this guy knows what he's doing, but it seems he's trying to buy a place in the Bahamas with his rates. CAll SOMEONE ELSE OR BE PREPARED TO SELL A KIDNEY!

From the owner: We are your locally owned and operated Home Comfort experts, serving Shelby County and the…read moreMid-South area since 2000. Our licensed and bonded technicians are committed to providing the best possible service and installation of high quality Heating and Air Conditioning equipment. We service and install a variety of products to meet your needs. Along with Heating and Air Conditioning we can also services, repair, replace or install gas logs and gas log inserts. Need some plumbing repairs done, we can do that too.

We need a reliable company to check our HVAC system twice a year! We found that company with Ryan…read moreat Infinity Heating and Air!

Failed to provide information. Terrible service. Sold us expensive services we did not need at…read morehigh rate. Implied we had mold by saying we had "m" but they couldn't say the word or we would have to pay for remediation and that would costs a fortune and eliminate resale of our home in the future. Do NOT use

Yates resolved my electrical issue. However, his rate intends to be higher than normalread more

This company wanted to charge me over $90.00 to just come out and give me a quote to see if they…read morecould add a line for a AC unit. The tech said if they couldn't do the work, I would still have to pay the $95.00! lol