Rick has been servicing my home for 3 years. HVAC and other miscellaneous jobs. He is on time,…read moreefficient, knowledgeable and good value for his service. He is able to schedule quickly and timely. Great job and nice man too.

I just had my annual AC maintenance done and I'm thoroughly impressed. They were incredibly…read morethorough, cleaning the coils and checking the coolant levels to ensure everything runs efficiently for the winter. It's rare to find a service that is this honest and doesn't try to upsell you on parts you don't need. My unit is running quieter than ever!u

Excellent service. The person that came from Smith's was very professional and friendly.read more

After having moved back to the area, I called Smith's because of the great experience I'd had…read morepreviously lived here. No hiccup in the quality of service. Everyone who answered the phone or returned calls was courteous and helpful. We needed a new toilet with bidet seat for a disabled son. Is tomorrow ok for the tech to come out for a quote? Wow! Next day, Cabe arrives, no spiel but an honest assessment, good information, no BS. He was knowledgeable, friendly, had an easy humor. And he listened to us! Next week he installs the toilet and bidet, and on his way out I ask him to look at the faucets in the laundry area. They were pretty bad, and as I had already thought, should probably be replaced. Give me a quote, I say, and when he does I ask when he can do the work. Right now, he replies, pending clearance from the office. Clearance granted, he replaces the faucets with new quarter turn ones. Yes, he had to cut into the wall, and while he wasn't obliged to patch it up, he put it back together fairly well. Not long after that we called about a leaking shower. Again Cabe shows up. Replaces the cartridge, but while the leaking stops, the shower handle spins 360 and doesn't check the water from reaching scalding temperatures. But he doesn't support that brand of faucet. Nevertheless, he needs only a few parts - he actually hunts them down at the local big box store! When he leaves, we have a working shower that won't burn our son. He didn't have to do go to all this effort. But he demonstrated a concern for our son's needs. We were the focus of his attention. Excellent service and a real nice guy. Cabe was outstanding, a real gem. Trustworthy. He's like a good friend. I can't recommend Smith's highly enough.

I reached out to Mr. Bill about my water heater around midday on a Thursday. He asked a few…read morequestions and for a few pictures to be sent, then quickly got back to me with a fair price. Less than 24 hours later my new water heater was beautifully installed! Highly recommended.

I highly recommend MuMullin Plumbing and will be using them exclusively for any plumbing issues…read more When I called, he actually walked me through how to fix the problem myself, and then when I said I wanted to replace the part, he sent me the link to the correct part so I could have it on hand. I had to change the day he came out a few times and thought he would lose patience with me, but he stayed in text contact with me and was wonderful. When he came out, he continued to share his experience with me so that I could prevent future problems. His fee was very reasonable. He has my highest recommendation.

Otis is very responsive, professional, on time, knowledgeable, and fast to get the job done. We…read morewill use him again for our next plumbing issue. High quality work and reasonable pricing. Also, he works meticulously. He cut the drywall cleanly so it was easy to repair. We are really impressed with his workmanship.

Great service, reliable, and good communication. Handled things very fast and made sure that there…read morewere no issues afterwards. Would recommend.

KP Repairs was amazing! He responded to my call / text quickly and was able to fix my leaky sink…read morewithin 48 hours. He got the job done quickly and efficiently. Great value! I would recommend him to anyone!

From the owner: We specialize in professional-quality minor plumbing repairs for Memphis homeowners and property…read moremanagers. From toilets and faucets to shower cartridges and p-traps, we provide fast, affordable, and reliable service—without the high cost of a full-service plumber. Trusted, local, and always done right.

In November, I paid to be a priority customer for any service needed. (1 year contract). On…read more1-26-26 I called because my hot water heater stopped working. They scheduled the appointment for Thursday due to the weather. confirmation reminder texts were sent to both my phones. Thursday came...no one showed up. No call no anything. No one has returned my call each day since. Out of desperation, I've had to call another company to come out and I'll be out of pocket with this one for abt $400. This is poor service on a contract YOU sold me and for an appointment that YOU made and for YOU not responding to my messages.

I've been a loyal customer for years (as well as my parents) and previously held a monthly…read moremembership for HVAC and water heater maintenance because it offered value, peace of mind, and discounted service. Unfortunately, that is no longer the case. The company recently changed the membership pricing structure -- but instead of improving value, they increased the cost to five times higher, now charging per HVAC and water heater unit, per year, not per household. That means I'd now be paying significantly more just for the right to get a "discount," which makes the membership essentially pointless. It feels like I'm paying for the discount itself (maybe more so) and not actually receiving benefits. What makes this worse is that no proactive notice, explanation, or justification was provided to existing customers. I only found out when I looked into scheduling my routine fall HVAC maintenance. A major pricing and policy change like this should be communicated clearly, transparently, and respectfully -- especially to customers who have been loyal and previously trusted the company with their home systems. This comes across as misleading and very poor business practice, and it's an easy way to drive away customers who have been supportive for years. Sadly, this change has made me rethink doing business with them going forward. This is not only misleading but feels like a calculated money-grab disguised as a benefit. It also reflects poor business judgment and questionable customer-focused ethics. Prior members should be aware that the "membership" no longer provides true value and may cost far more than it saves -- proceed with caution.

I have a small apartment bldg in Memphis, Tennessee and live out of state. Getting help with my…read morebldg can sometimes be a nightmare. I found Ed here on YELP. Read all the reviews and decided to give him a call. I can't tell you how grateful I am to Ed and to all of you for leaving reviews on his business. Had it not been for your reviews I never would have called. He's absolutely wonderful. He is a kind person, knowledgeable and trustworthy. I had showers that were leaking, kitchen faucets that needed changing out bathtub faucets that were leaking and a few other odds and ends. Ed showed up - got everything done. My tenants love him. I got the bill and was pleasantly surprised. He's very reasonable and stuck within his original estimate.

Friendly, efficient, not over priced. Came as early as they could. No problems. Intelligent. And…read moremanners.

Half ass, replies at odd hours, uses out of area helpers. We were unable to use because none of…read morethem are licensed.

Came out quick. He tried to snake our main drain line and broke his drain auger. He said he would…read moreneed help getting out. He told me he would return with help. He never returned. Now there is an auger stuck/broken in my drain. I did not get a chance to pay him, I guess that was a good thing.

While I have not used this business, today I had an extremely positive experience with one of their…read morepeople. His name was Scott & as he was leaving my neighbor's house. I asked him about shutting off the water at the street. I had been trying to change out a shower faucet cartridge & the cutoff at the street would not budge. Scott told me to call the city. He also asked what I was trying to do. He told me the faucet had two cutoffs behind the faceplate & I could use those to turn the water off to the faucet. It all worked thanks to Scott from Mr. Rooter!

$267 for a toilet stopper and chain that is not as good as the wire I had used on the handle. A…read moreSTOPPER that DID NOT stop my running toilet. I have the exact same problem I had before they arrived and I am out $267. I called the company last week and let them know that I would like a refund and I did not want their technicians back here. I said a manager could come, but for some odd reason, I have not heard back from the toilet manager as I am now referring to him. Prior to this, I had one of a ceiling fan, a sink faucet in the kitchen, and a quick and easy arm in my shower. That was $544. I was fine with that, however... if the jobs out by three for some reason that made me feel better. Even though it was high. I still called them back for the toilet. And I'm livid at this point I have cursed the technician the little boy that answers the phone and I'm trying not to do that again but it's . I do not recommend Mr. at all. They say they'll refund my money, but when I asked about it, that was when the gentleman boy said thank you for telling me your side of the story. That right there almost had me cussing again... I along forever and I kind of have but sorry... I needed to get it out apparently. Anybody good plumber?

Called Conway to request and quot it an est on services which were leaky faucets. on first initial…read morecall I talked to a wonderful lady named Theresa she stated that there was no service charge/fee and even provided me with a $50 off coupon. but then dispatch calls and says it's $119 diagnostic fee that doesnt go toward booking services and the $50 coupon also can't be used toward diagnostic fee only for services if I chose to proceed. no thank you you guys don't even have clear concise communication within your company how can I trust you to not overprice my services.

I needed my main sewer line reamed out, and was lured in by a $79 special they were having. My God…read morethis company is a joke. They sent one guy out who didn't have the tool to open the outside outlet to the sewer line. Then another guy showed up he didn't have any tools either. He then moved through my front yard like Karnak, The Magician using ESP to decide I needed to replace my entire sewer line for $15,000. What these con artists were really selling was a 15 year loan to pay for the sewer line replacement. I kept saying I only needed my main sewer line reamed out. Oh, that was going to cost anywhere from $700 to $1000. These guys are not plumbers. Do Not Use Them. And for God's sake don't sign anything. The guy kept pushing this clip board at me saying, "Sign it. Sign it." The whole operation is crooked. ~RUN--WHILE YOU STILL HAVE A CHANCE~