Whether you are having a plumbing emergency or planning to remodel or build, Matthew and his team…read moreat Leak Free Services should be your first call. I have worked with Matthew on projects and emergencies, big and small, for nearly 10 years. I can always rely on Matthew to assess every situation and to give me a set of alternative plans to resolve problems or to create the best plumbing schema when remodeling. He educates me so I feel comfortable when deciding what to do in each situation. In Kentucky and Cincinnati, we have so many pre-civil war buildings, and so many instances of pre-civil war infrastructure! Matthew has seen all the challenges that this history brings to the art of plumbing. His understanding of local plumbing history - materials and techniques that were used and all the mistakes they made in the past - is invaluable. You might have a new building, but that building might be resting on a plumbing time bomb that out of town developers glossed over or simply did not understand. Matthew has worked on everything with me, from an 1865 building that had been abandoned for 60 years, to remediation of faulty plumbing installed in the 1990's, to a sewer emergency on a house built in 1887, and every leaky faucet and sink in between. His prices are very reasonable. I never worry when I have a plumbing challenge, I just call Matthew

They were very professional, courteous and reasonably price. Overall great experience having my hot…read morewater heater replace!

I needed a plumber pretty quick. I was moving into my house soon and could not get hot water in one…read moreof the showers and sinks. It was so completely random why one sink in the primary bathroom was working just fine whereas the other one had no hot water. I reached out on Reddit to the local community and Mr Devin at NXT Lvl was recommended. I texted him and he got back to me and he was able to come to my house two days later. I was very fortunate because I was thinking it was going to take weeks! He showed up, was professional, and got the job done. I was very pleased with his service and I feel like he gave me a great deal and I was excited that I didn't have to pay tons of money to get him out here quickly. I very much recommend him to anyone in the Cincinnati area, both Ohio and Kentucky who need home plumbing work done.

Before approving True Flow Service to complete a tub/shower removal and water mitigation at my…read morehome, the communication was clear and consistent. I chose True Flow specifically because they are a small, local business, and despite their higher pricing, I wanted to support a local company. Unfortunately, I began regretting that decision on day one. On the scheduled start date, no one contacted me by 10a.m., so I called and spoke with Kadin. He informed me that the team was gathering materials and would be on their way. By 11a.m., no one had arrived. When I called back, I was then told the crew had accidentally cut a line on a different job the day before and that my appointment would need to be rescheduled. This was unacceptable - not only because the day was already halfway over, but because no one communicated anything to me. Kadin then assured me the owner, Kelley, would personally come out that day to complete the demo and that the overall job would take two days. Kelley did arrive, but ran into an issue with my tub being concreted in and was unable to complete the demo. He stated he would send two workers the following day to finish the job. I understood and appreciated the update, but things only went downhill from there. The next day, again, there was no call, no show until I reached out at 10:30 a.m. I was told - once again - that they were gathering materials and would arrive shortly. Kadin and the "master plumber" eventually showed up around 11:30. I expressed my frustration with the late start and no communication. I was reassured repeatedly that the master plumber would "get everything done perfectly." Over the next four days, Kadin consistently arrived between 10:30a.m. and 11:30a.m., after spending the first hour sweeping while waiting for the master plumber, who often didn't arrive until after 1p.m. Each day, after the "master plumber" finally showed up he would start Kadin on a task, then immediately go outside to his truck to take 25-35 minute smoke breaks - every 15-20 minutes of "work". Yes, I timed him. Kadin would leave around 5 or 6 p.m. for school, and only then would the "master plumber" stop the excessive breaks and work until 8 p.m. The final day, he was in my home working well past 9 p.m. A job quoted as 'two days" ultimately took six full days. I raised my concerns directly with the owner, Kelley, on day three regarding the repeated late starts and lack of communication. He apologized. I also mentioned a preexisting water pressure issue, and he assured me it was "just a valve" and that he would work with me, considering the issues I have experienced already. That did not happen. I was charged an additional $500 for a valve replacement that took approximately 15 minutes - and it made the water pressure significantly worse. It took three additional days to address this pressure issue, again with no calls and no on-time arrivals. At one point, I was told they would arrive in 15 minutes; only for owner Kelley to show up after another phone call three and a half hours later. I gave True Flow every opportunity to correct their tardiness and mistakes. I remained patient and cooperative. But when a company consistently shows up late, fails to communicate, disregards timelines, overcharges, does not honor their word and responds with attitude when concerns are raised, I cannot support or recommend them. Homeowners(customers) deserve reliability, honesty, and respect - none of which were consistently demonstrated here. I hope this review helps others make an informed decision.

I screened several plumbers and chose True Flow . The team…read morewas responsible , prompt, and respectful of my time and property. We found their prices competitive.This is step 1of 4z

Don't waste your time and money on this company, It's extremely expensive, they're always late, and…read moredon't show up on schedule the customer service is terrible, and they make false reports. I wouldn't recommend it to anyone.

Contracted by the home warranty company. Company was on the ball, contacted and scheduled ASAP…read more Work satisfactory completed next day. Thanks

I contacted Vince and Taisha after 4 pm and they were at my house fixing a burst pipe by 7:45 am…read morethe next day. Very efficient and professional. I will definitely hire them again if I have more issues!

I needed to have a bathroom cabinet and medicine cabinet installed along with three bathroom light…read morefixtures. They took care of my projects in a timely manner with great attention to detail and spotless cleanup. They are so friendly and fairly priced, too. I have already called them to complete another project in my home.

Great crew ,great work, great pricing.. I had a sidewalk ramp built, partial driveway and my front…read moreporch extended. I would definitely recommend.

We have used Hayes Electric service for several updates to our home. They arrived when scheduled…read morewith a 1/2 hour advance call as a reminder / confirmation. The work was done promptly and efficiently. The cost was very reasonable. They respected the property and cleaned up when the jobs were done. I dealt with the owner directly , which I always prefer but often don't get to do.

It can be difficult to find reputable and reliable help sometimes. This was not the case with Hayes…read moreElectrical Services. Keith was professional and was able to help us out with repairing a mast that went into the house. A huge tree limb fell on it and Duke disconnected the power. He was able to fix it in a timely manner and was so kind and helpful working with Duke to get it reconnected. He really went above and beyond. I would highly recommend Hayes Electric for all of your electrical needs!

Great company!!! Service is incredible and efficient! Competitive pricing and every employee is top…read morenotch! Highly recommend!

The salesman was pushy and wouldn't listen to what I wanted. I guess maybe he didn't have it.read more