It was a scam... and it was disappointing, because we're actually in the market for a second car and probably would have considered purchasing here if they'd been honest :/ But after reading some of the other reviews, it's probably for the best. read more

This might be the easiest review to write. I showed up 10 minutes early for my 9 AM appointment. It's now 10 after nine and the only person I've been able to deal with is the mechanic. The service writer failed to show up this morning, even with multiple text updates, confirming my appointment for 9 AM. I see many reviews on poor service when it comes to purchasing a vehicle, but this is important to know about the service department. Thankfully, the mechanic, Chad, was extremely polite and helpful. He is the only reason for the one star. read more

Bob Mills Mitsubishi - Car Dealers Near Me - Jacksonville, North Carolina

If you get one of the scratcher flyers in the mail and are wondering if it is a scam- IT IS! I think it's very pathetic to send out flyers claiming someone has won a $2500 cash prize in a community with many low income households and people who are living paycheck to paycheck and giving them false hope of getting cash they could desperately need, just for them to get nothing. I live in one of the cheaper apartment complexes in the area so I find it pretty calculated and intentional that they would send them there. I would never buy a vehicle here, because if they are willing to do something like that, they obviously do not care about their community and there's no telling what they would be willing to do just to make a sale. I understand it is a sales tactic, but in this economy, it is not the correct one. Do better. read more

Had a great time with them especially Nas, he was a great salesman! My only gripe was that within the first month my check engine light was on, as when I asked if I could get it checked out, they had said the vehicle was sold AS IS, and I'd have to shell out some cash for it to be repaired. Overall good experience though. read more

I did not like there way they conducted business from the start. They want talk about money up front. It was not about the reason why I was there. The salesperson tries to control the whole interaction. I feel, they did not want to try to work with me at all. read more

purchased a car from this establishment. car was claimed as a good used car. paperwork nor conversation from the dealership indicated there would be anything wrong with the vehicle. the day after we bought it white smoke started coming from the exhaust. we expressed the worry of that to the dealership and they took a look and said it was fine and nothing was wrong with it. i called around to previous places that had the car in their possession to find out that one of the previous owners turned the car in and reported their was sludge build up on the engine. when i told the dealership about that they said it would burn out and stop smoking sooner or later. i brought the car to the manufacturer that makes the car and they quoted me 21,000 dollars for a new engine and labor. they expressed that the car should not have been sold as is. they said the car just needs a whole new engine seeing as sludge can't ever fully be removed so the car will continue to have issues. when i brought that to bob mills mitsubishi they ignored my phone calls so i paided a 2500 dollars retainer to a lawyer to look into it. this was august of 2024 and today is currently sep 13 2025 and i have not received word from the dealership nor there insurance company about a way forward. nearly 35000k down the drain for a car i dont even own anymore. i sold the car to carmax and they lowballed the offer because apparently the car was in the system as a "total loss" but when we called the dmv there was no record of that and no reporting of that from the people at the dealership. the whole situation just really grinds my gear because it wouldn't have been that bad if it was just me in the car but my 5 month old son too? yeah they really screwed us over and i just can't let that go that easily so i will be exploring every avenue i have to make sure this doesn't happen to anyone else. read more

Yeah uh no. This place was super sketch all around not good. People are okay but the cars seem not good if you see something too good to be true , it's too good to be true. read more

Bob Mills Mitsubishi recently failed to meet my expectations in a series of interactions that highlighted a pressing need for improved business practices. Specifically, I was left questioning the transparency and communication at this dealership. The first issue I encountered involved the purchase process of a truck. After applying for financing and waiting on their approval of financing, after being assured the truck was still available, I received conflicting information about its status: first, it was sold, then wholesaled, and finally, returned to the auction due to undisclosed repairs. It was later revealed, post my complaint, that the truck was still at their service shop. Such inconsistent communication indicates a lack of internal coordination and casts a shadow over the accuracy of their vehicle descriptions. My dealings with staff members, specifically Katie and Matt, were mixed. Initial assurances didn't translate into reality, suggesting an unprofessional strategy of drawing customers into the dealership with inflated promises. Matt, as the finance manager, failed to clarify the loan approval process, generating unnecessary confusion and inconvenience. I was taken aback by the drastic change in loan terms in the final stages of the purchase process. The interest rate and monthly payments surged unexpectedly, doubling from initial loan estimate to final approved rates, eroding my confidence in their financial practices and overall good faith to their customers. Adding another dimension to my critique is the fact that I'm a disabled individual on a fixed income. Transparency, clear communication, and respect for individual circumstances aren't just 'nice-to-haves', they're necessities for customers in my position. The dealership was informed of my situation, but their actions suggest a lack of understanding or accommodation for customers dealing with similar conditions. Therefore any potential customers should be aware of this lack of understanding for individual circumstances and disabilities. To conclude, potential customers should approach Bob Mills Mitsubishi with caution. A business involved in substantial financial transactions should uphold the principles of honesty and respect for its customers, regardless of their personal circumstances. My personal experience raises doubts about this dealership's adherence to these principles. Improving their dealings with all customers, but especially those in vulnerable positions, should be a priority of all business if not mandatory necessity. PS Rating is 1 star only because it was the lowest I could possibly rate. Should be a HARD 0 Stars as most previous reviews stated already. I hope this is taken seriously by management as it seems by the reviews that these issues are common and that the information passed on the phone may not be lies as employees claim that they did not have the conversations. read more

I wish I could leave a 0 (zero) rating. I purchased a 2017 Nissan Rouge from Bob Mills Mitsubishi, I put a downpayment of 8k. The right front and rear bumper were falling off, they said the car was in a minor accident and spoke with the service department told me that they would fix the bumper, they assured me several times the bumper would be fixed as per the agreement PRIOR to purchasing the vehicle. When I came in for repair they said "we are not going to fix the bumper, it is a cosmetic issue" I told the service manager, I was told by sales that this was already set to be fixed. They said "the part is 169$ and you can fix it here " I was told "it will cost us more to fix and we would lose money on the sale" I was blown away that he said that to a customer. I tried to reach Elijah the sales manager; he would not return calls. I went to the dealership and spoke with Elijah in person. Elijah was aware of the agreement as well PRIOR to the purchase and said the bumper would be fixed, I wish I looked at reviews first, there are tons of terrible reviews about Bob Mills about similar issues. I would not have purchased the vehicle if I knew they wouldn't fix it. Now they have the money from the sale and will not follow through on their promise to fix the vehicle. All I am looking for, just repair as promised. They both also were very rude. read more

services a lot of marines and service members around the local area. yet when I come in they don't service you within 30minutes. I've several service members go there and have bad experiences as well, one of which had his aftermarket sound system stolen out of the truck while it was in there care without compensation. i don't recommend trusting this place or shopping there to anyone. read more

sold me a car with problems and refuse to fix. I bought a vehicle with bad motor mounts and bad tie rods i had no idea at the time these were going bad. A few months later my vehicle starting making weird noises I took it back to Bob Mills they inspected it and told me what it was. Apparently all the warranty stuff I bought doesn't cover tie rods only motor mounts with a $200 deductible. They refuse to fix this or even acknowledge the problem. I have reached out to them they told me they would call me back well that phone call happened August 25 today is September 14 and guess what zero communication from them. I will never recommend them they sold me a car with mechanical problems and refuse to fix this. Now I'm stuck with their problem vehicle on my own dime. I love my vehicle but hate that it's broke read more

I got my first movie-style pushy car salesman experience... Flamboyant suit and all. Chose the car that I should get... Verbal handcuffs on a merry-go-round to the max... The people in the cubicle next to me chuckling... Wing man-boss person's spiel crumpling me into despair... Quote of the event "Oh it's ok if it gets repo-ed later..." read more

DO NOT even entertain purchasing a vehicle here. If you're into brand new Mitsubishi's, maybe... I don't know. I've never considered them an option before. But if that's your thing, cool. However, purchasing a used vehicle here? DON'T DO IT! Seriously, there are plenty more options to choose from. Stay away from Jacksonville in general if you can, but if you must purchase locally, cross Bob Mills Mitsubishi, Bob's Bargain Center, and any other spinoff dealership dealing with "Bob" off the list..... read more

LMFAOOO literally got the job and got the flu right before training, had doctors notes and everything and I was better in 3 days they decided To not call me back but it's okay I got a job at AT&T and completely used my knowledge to better myself! read more

Big hell no! They rush you through everything. Sell you a new car with 3,000 miles already on it. Call you on Christmas Eve at 7 am to tell you that you still owe a down payment when you don't. Poor communication. Terrible service when you go in for oil changes. I can go on and on about my experience here. I love my car, I really do. I just wish it was obtained differently. read more

Went to try and sell my car there and they non stop were blowing up my phone to see when I would be there. I was still at work and told them I wasn't sure when I would and they still were asking non stop 8phone calls and 3different people texted me. Very unprofessional. read more

Imagine a dealership that sells you a broken car then goes out of its way to not help you. That's what kind of a business this is. The salesperson who sold me my car obviously did everything he could to sell me a broken car. Barely a month after buying the car it suddenly has transmission problems. IMAGINE THAT!! I would recommend zero stars if I could. An absolutely trash dealership. Don't go here. read more

Paid $300+ just for my replacement key fob to not unlock / lock my car when I press the buttons ... instead have to go through the trouble and embarrassment of unlocking with actual key part and alarm going off everytime I enter my car , horrible service , they didn't even make sure to see if the product they provided was worth the amount paid. read more

I recently bought a car from Bob's Auto Center. The sales person at the dealership lied to me about several different things. 1. Where the vehicle came from. 2. What was included in the processing fee. 3. The situation with the spare key. I found most of this out when my first set of thirty day tags were expired. When calling up there they informed me at first that there was nothing they could do for me. That this was an issue with the DMV. Finally after calling serval times they finally brought me another 30 day tag. They admitted to me before doing this that they were not legally about to issue another 30 day tag but did it anyways. I then found out that my tags were not legal because they did not have me sign the correct paper work when receiving the second tag. During this ordeal I found out that they still did not have the title for my truck. Now nearly a month and 10 days after the sale. They claimed it was because it was an out of state sale when I was originally told that the car was traded in directly to them. Another week went by and I started asking about the tags again. This is when I was told that another dealership had messed up and that's why they still were not able to register my truck. This contradicted the story about the car coming from out of state and the story about a gentlemen trading it in the day prior. I finally received my tags but inside was a bill from the DMV for the property tax. The sales person said that this tax was included in the 599.00 fee the dealership charges. When I asked them about it they claimed they pay the sales tax. Which I was clearly charged on my bill of sale. I would highly suggest doing lots of research before buying a car from Bob's I hope this review helps future car buyers. read more

The only reason I'll give them any star was because I did enjoy the salesman who showed me around I truly do believe that he had good intentions and wanted the best for me and was trying to do his best to find the best deal for me. I came in with a 34,000 check and a Lexus that I was willing to trade as well as find a cheaper vehicle because I wanted something that was lower payments. They promised that they would be able to trade my car and use it as collateral and still be able to give me that car, then at the very end of wasting my time they bring in the rudest financial man they could probably find and considerate to berate me and tell me how much he was helping me and showing me a 2022 car which would leave me paying $660 for a car I told them I wanted to pay 320 the most so they don't listen to you they don't care about how you feel and they think that they're doing you a favor. I would never recommend coming here. They will literally line your face and turn around and call it something else. read more

I wouldn't even do one star if I could. This shop is by far the worst dealership I have ever dealt with. First of all, I spent hours in the shop waiting for them to get anything done. Once we had a deal, it still wasn't what we were looking for to begin with, but after sitting in the shop from almost open to close, for a couple days, we finally accepted. I purchased a Mitsubishi Outlander Sport with only 21 miles on it, 2017.. well not even 12 hours later, I was heading to Florida (one of the reasons I bought the car to begin with) - I have three great pryneese pups and they're huge, and was bringing them. 3 hours into my trip to Florida my "service transmission immediately" light came on. So I pulled over. Turned off my car. And turned it back on and continued driving. Not even two minutes go by, and The light comes on again as well as the check engine light. So I decide to call the sales man that I bought The car from (John) and he decided to laugh at me as I was in complete panic and crying. Then had the GM (Patrick) talk to me and he laughed at me as well and told me that he was going to send a tow truck and that me and my 3 dogs had to " quote on quote" "get your butt in tow truck with your three dogs and go to Myrtle beach" ( an hour and a half away). Meaning he wanted us to sit in the car as it was being towed. I told him I didn't feel comfortable with that considering we were pretty much being held on by a rope and it's highly illegal to have any living thing in a vehicle that's being towed. And he pretty much said that we wouldn't get caught in that would be OK and proceeded to laugh at me as well.. once again, I'm hysterically crying. I told him that I needed a rental because that shouldn't be happening to my brand new vehicle. And he completely refused. Until seven hours later once an attorney was brought up by my mother. I sat in a very unsafe spot, and is a 25-year-old girl with three dogs that wasn't OK in my book. The roadside assistance that they oended up sending out, a tow company where the man was completely sexually harassing me. Which I kept the texts. And left me and the dogs on the side the road for about an hour until enterprise could finally come get me. 7 hours of being broken down and laughed at, finally came to an end. So after 19 hours I finally made it to Florida. I would never recommend Bob Mills Mitsubishi to anybody. It was one of the worst experiences I've ever had and I would hate for somebody else have to go through it. read more

I've never been as mad as I am right now. Never go to Bob Mills Mitsubishi in Jacksonville. We were thinking about buying a truck there and went through the whole process, but the monthly payment was going to be too high. so, we declined the offer and the salesman went and told his Sales manager. The sales manager then proceeded to yell very loudly about how if we couldn't afford that extra $30 every 2 weeks then we couldn't even afford gas on it and was yelling about us very rudely and loudly to his salesman.The price was outside of our maximum budget we had set beforehand. But they were literally yelling and shaming us for it. They proceeded to call us repeatedly after we left and we kept telling them we would not do business with them because of that. But they CONTINUED to call. Worst experience ever. read more

Whatever you do, DO NOT PURCHASE A VEHICLE AT Bob Mills Mitsubishi!!!!!!!! I am sad to say this, as I felt I had a fantastic purchase experience. However apparently once they have your money, you no longer mean shit to them. I purchased a BRAND NEW vehicle just 2 months ago, and experienced it shutting off MULTIPLE times while driving it yesterday, once with my baby in the car!!! I brought it in for service and they refuse to provide me with a rental vehicle unless I pay for it out of my own pocket, despite the fact that I just purchased a brand new vehicle that shouldn't be having any issues!! CLEARLY this is something mechanical with the vehicle and not my fault!! On top of that, the service department was rude and dismissive, having no concerns for my child's or my safety, and taking no responsibility for the fact that they put me in this vehicle that was alleged to be safe and dependable, and should be responsible for putting me in a safe and dependable vehicle while they make this right. They even had the audacity to give me the customer service number for Mitsubishi, who was adamant this is not a matter of warranty but of dealership responsibility, and was APPALLED as well at the fact they are doing absolutely nothing for me. I have NEVER in my life witnessed a car dealership so willing to take their customers money, but unwilling to take responsibility for their safety and ability to continue to conduct their day to day life. My husband was here a few days ago speaking with Omar in sales about potentially purchasing a second vehicle from them. That will absolutely not be happening now. I'd rather stick a fork in my eye than be stuck dealing with their shit service department and shitty customer service for the life of ANOTHER vehicle. read more

Went to look around for vehicles and stopped here and we were confronted by a salesman before we even got into a parking spot. I asked to look at some cars and they insisted on running our credit before they would even let me look at a car that was in their lot. The sales manager and the finance manager were extremely rude and very pushy. And when we called back to complain we spoke to Ed the Internet sales manager and he was also very rude to us. The whole experience was terrible and I don't suggest anybody go here ever. read more

I contacted this dealership about a vehicle by e-mail. Tried calling by phone several times. was never contacted. I received e-mails from Kelsey White their "business development manager" but she was never available when I called and did not return my calls. I called the next day, waited on hold forever, finally got through to a sales person who told me the vehicle I was interested in had a deposit on it. Customer service at this dealership is horrible and from the other reviews it seems this is a very poorly run automobile dealership. My advise is to stay away! read more

Long post. So, we bought a used car from them back on January 8th. It was a good looking car on the outside. Once we starting looking at the car it was dark and we noticed that the interior needed to be clean. No big deal. We took it back to them a couple days later when their detail guy could get to it. Within them couple of days I noticed that the parking brake was not working as well and the driver side seat belt was not rolling in like it was suppose too. After contacting the service department, they scheduled it to come in a couple of days after the detail. We dropped the car off for a 10am appointment. At 2 pm they call and said that they would have to order the parts and scheduled the car to be back there in a couple of days. Go to pick the car up and they were changing the brakes. They said that the brakes were bad. To the point of almost breaking the rotors. So my wife sat up there for 4 hours for them to put new brakes on it. At this time they did fix the parking brake. Now day 8 of owning the vehicle the car is back there to put the new seat belt on it. We drop it off again for a 10:20 appointment. At 2 pm I hadn't heard any thing so I called them. "Oh, he is still working on the seat belt." That is the response I was giving. I looked up the book time to fix a seat belt per dealerships. It takes 55 minutes. At 6pm I was called from the shop and they said the car is now ready for pickup. We pick the car up. We had no issue until 4 days before the temp tag runs out; Which was last Friday. I get a call from they saying the car needs an inspection to get the tags per the DMV. Like come on Bob Mills. If you would have done a proper inspection back on 10/15/2021 (when the inspection paper says it was done) y'all would have noticed that it needed brakes and the seat belt wouldn't properly roll back up. Was told on Saturday when I took the car up there to get inspected that my hard tag will be here Monday (yesterday). After all day of calling Monday no tag.... I go up there yesterday after I got off work to see what the heck is going on and why the tag wasn't there after I was told it would be and I sat there for a hour and a half. Just to be told the tag will be picked up Today(Tuesday morning). I called them at 10 am and was told yes Mr.Smith I have your tag right here but we need to get a PBA signed so we can release the tag to you. Then was called again at 10:30 am "I'm sorry mr. Smith your tag is still at DMV. It should be here by the end of the day." Now the problem I'm having is that my wife works on base. She needs a dbids card to get on base. Her temp dbids card ran out today because we don't have a hard registration to the car because we have 30 day tags. So, my wife cannot go to work today. Who is going to Compensate my wife for missing work today because of Bob Mills screw up? That is the question I ask. Each time I call up there. No one knows what is going on. No one can get their stories straight. I do know for a fact after the 5 free oil changes Bob Mills will NEVER see that car again for anything. I will NOT be buying anything from them again. If I need to I will walk before I purchase another vehicle from them. If anyone would like to know anymore information let me know and I will be glad to tell you everything I know. Thank you. read more

SAVE YOURSELF THE "SOFT" CREDIT CHECK - That was a lie, it's not soft, it's a regular inquiry. I got the surprise. ;] This is lengthy, but worth the read. I wish I had read something like this before I wasted my time. I don't want to completely bad mouth this place, I know everyone experience is different, but looks like it's usually negative. There definitely there were some good moments of complete unprofessionalism. It was rushed from the get go, I felt like I was inconveniencing the sales woman that was working with me to take a test ride. The finance manager calling her out in front of customers was the most awkward situation of the night, her under-the-breath rebuttal / grumble to the manager wasn't any less awkward. Also, I've never been to a car dealership that gets weird, almost evasive about showing me the numbers they're planning to run while they're sketching out a good parameter. It was more like I was forced into a large down payment. Literally, the options I had were $3,500 down or $2,500 with a co signer - which reading through reviews seemed like a generic situation. They were more worried about getting my lump sum, then running me to the banks, than they were working with my situation of getting a car on my own. We were told that my car regardless is going to be "fair market". Which may be true, but even without my sentimental value slapped on it, my car is clean and very well maintained. (Unlike the vehicle I looked at) There's a couple extra things that this car came with that the other ones didn't when they were manufactured, along with some brand spanking new tires!!! ** Oprah Voice (you get a tire, and you get a tire!) She said the tires didn't matter, but when I went to look at Range Rover - It mattered. Toyota said the same thing, so did Nissan... So that's weird. They must have a very upstanding and prestigious, rigorous, screening and approval process for each and every vehicle. Much more than the large manufacturing companies. After I had pestered them about the numbers the finance manager had scribbled down, I asked them to tell me what they had given me for my car. There was no definitive answer. I saw a number as they had flashed the papers around (like I didn't need to or wasn't allowed to see) a number that would look like a new car price. Like, NEW NEW... I did some math, like a mathlete (aka whipped out my iPhone) and found out they were planning to give me about 2,800 less than what the asking price in KBB was... 3,200 less than NADA guide, and still 2,000 less than Black book. Somehow they still managed to roll my full negative equity into the new used car price, and a random 2k on the loan. Again - NEVER TALKED NUMBERS, just tried to pressure me to pay 3,500. Blah blah blah, the person who posted the ad on the website, listed it below the actual listing price, so I'm sure that wasn't something that excited them when I brought in the ad. But when I went to see it in person, it had actual chunks of paint missing, it looked like it had been side-swiped into a bush, along with the Carfax that vaguely said it was in a wreck. (she didn't perk up and tell me that, I did my own research) I was told that "If I go find a really good detailer, I can get the scuffs and knick out". So, of course I asked to have that price that was listed lowered, since I'm going to need to get body work done on it. That's going to cost me money! A paint match, detail, buffing and possibly a new clear coat is going to be costly. Next day, I get a text from the sales woman that works there. She asked if I'd be in today, (Friday). **I have about an hour drive to look at this car, mind you. I told them politely, no, I've gone a different route and thanked them for their help...** She didn't respond for a good chunk of time, give her the benefit of the doubt, she was probably with someone. Judging by their reaction the day before during the weird spat between sales and finance, I can only imagine it took her 20 minutes to compose herself before responding to me. Yikes. ***WOOOOO update. I knew car dealerships had tricks and fibs, I never intended to be completely lied to... I can't remember her name to save my life, but the ONLY female sales person here ensured me her pre-qualification would only be a "soft" inquiry. I've never even heard of that, neither has anyone else I've asked that's in the financial industry. WHADDAYAKNOW?! I get an alert from my credit bureau saying an inquiry won't be removed until APRIL 2020. HAHA That was fun. I love credit damaging surprises. Funny how she won't respond to my text when I ask about it. ;] Sharing my story with my friends in the area, said they've been to the same place and they loved aspects of it - like leaving. But the after care and process during wasn't fun. I wish I had known... I wouldn't go back there. I'm annoyed I ran my credit with them. Go to a reputable dealership, get a new car with a ton of rebates. read more

Alright so I am going to try to elaborate the best I can. I am giving them this rating because when i had a problem with them they told me they are working closely with a company that I had went with to help with the car buying process which was Credityes. I was then told credityes does not give me a loan nor do they approve me for a loan,but they are only there to make the paper work process smoother. They apologized for the misunderstanding and feeling of being "mislead" but also told me they are working very closely with them to help dispute my problem. Why would you continue to work with a misleading company in the first place. I do not know who is in charge of the SCM (Supply chain management) but its the lack of communication between companies and lack of information to consumer for me. "One of the main reasons to shop with our dealership is because we are dedicated to providing everyone who gives us the opportunity to earn their business with the exceptional customer service you deserve. We believe all of our customers deserve respect, regardless of credit history. Our team has a goal of 100% credit approval because we believe that everyone deserves to have access to high-quality auto financing." This sound familiar?... nothing is gauranteed with you and that is a blantant lie. I will rather walk than to ever in my life get a car from you guys. If you partner with credityes than i can only imagine what banks you partner with to provide your "Quality Service" to customers with. read more

Absolutely the worst car buying process I have EVER experienced. Traded for a 2016 Kia Sorento and learned after the fact this dealership didn't even flip the car when they received it! Upon getting it home and further inspection done, realized it was driven home with the parking brake engage and there was no light indicating that on the dash. Lead to finding out the entire car needed new brakes. They agreed to fix the driver side seat belt as it didn't retract properly however, they ordered the wrong part. Also, found a ton of trash under the third row. ALL of this ended up with the dealership having the car for a full 6-8 hours for four separate days!! The icing on the cake, if you will, now my 30 day tag has run out because THEY did NOT have an up to date inspection on the car & they want to say DMV dropped the ball! NO! It was this dealership and THEIR SHITTY service! My tag running out means my temporary DBIDS card will expire & ALL of that prevents me from getting on base for work!! If I lose my job due to this, I will be exhausting all my options to come after them for lose of wages and anything else I can! I have 3 children, a house to pay for and of course, the car payment. Do they care? No! read more

This place is garbage, they will tell you one thing and do another when it comes time to stand by their word. If you get a warrant best believe they are going to fuck you over. They tell you the warranties cover everything but when your car breaks down you're on your own. I don't recommend to buy from this place. STAY AWAY FROM THIS PLACE LIKE YOUR EX GIRLFRIEND. Just look at the responses they do for people they sorry af. You think after all these bad reviews they would fix their shit..... a lot of theses five star reviews are created by the car salesman that work at the job. How low can one place go to write their own reviews!!!! read more

DON'T BUY HERE! They hide or neglect to tell you important information, they also will not stand behind thier service. I bought a truck from them and they neglected to plug my clutch fan back in after some service was completed causing my truck to overheat when pulling my camper, now it needs a new engine. Bobs has been deflecting thier negligence to me saying I was pulling more than the truck is capable of and won't cover the repair cost. Clearly they also lack product knowledge cause a diesel truck like mine is capable of pulling 12,500 using the conventional weight- distribution method (as per Ford Motor Company). They will so hide info about the warranty as well. They give good lip service but that as far as it goes. They need to be placed on the Camp Lejeune off limits establishment list in order to protect out fellow service members! read more

If I could give this place a zero star I would. I was talking to a manager for a week through text message about my husband and I getting a car. I told the manager that we are in a bankruptcy situation and our lawyer told us that we do not need a letter like he was telling us that we did. He said no worries we will figure it out come in for an appointment. My husband and I went in on Saturday morning and the manager that I was talking too the whole week handed my husband and I off to another person and disappeared. ( into the back to eat pizza). We then explained what was going on once agin with this guy. He then I turned disappeared for 20 min and came back and stated we can't do anything to help you without the letter. I was very upset because that is not what I was told all week on the phone. I told him I wanted to speak to the guy I spoke to on the phone. This man came out finally told me that he told me that he couldn't help me on the phone( which he did Not) otherwise why would I waste mine and my husband time by going in. Then he proceeds to tell me that I need a new lawyer in a very demeaning voice. This was very poor customer service and very disrespectful to me and my husband as there were other people in the showroom area. I was crying as I walked out. It was the worst experience ever! I would never give them a dime of my money and they are very lucky I am not calling another lawyer for being so disrespectful and rude!!!!! Do not go here at all unless you are rich and stuck up like them!!!!!! Signed, Hurt and frustrated read more

I purchased a vehicle just a few weeks ago and I have to say our sales associate Scott was great, he truly tried to go above and beyond for us but the mechanics at Bob's have not one clue as to what they are doing. They first tried to tell us that a bald tire would pass inspection, and then they attempted to fix an issue but again had no idea what they were doing so now this car in in the shop with my personal mechanic. I applaud you trying to fix the issue, but dang you did not have to be so rude to my son, your rudeness clearly demonstrates your lack of knowledge, and I can promise you because of these mechanics I will NEVER refer anyone here or ever do business here ever again. read more

the customer service people in the service department are the best and friendliest i have ever dealt with, they are fabulous and should be rewarded for the amazing service they provide. the mechanics are careless and apparently don't pay attention or do care enough to do the job correctly the first time. i brought my car in to have a wheel bearing replaced that took me forever to find. i drive 2 1/2 hours since there isn't a mitsubishi dealership in my town anymore. i wait 2 hours for the repair to be completed, only to start my car and my abs, and traction control lights are all lite up. i walk back inside they come out saying they probably just forgot to reset the sensor. nope, the mechanic put the bearing in backwards. so now i'm waiting for them to do the work a second time!!! this is really making me question the care and more importantly, the knowledge of the mechanic. i won't ever be bringing my car back here. now i'm always going to be questioning whether the repair is actually going to be correct or am i looking at having to have it replaced again in a very short amount of time!!!! again customer service by the people running the service desk great, the mechanics yeah absolutely horrible with questionable knowledge and abilities!!! read more

If I could select no stars I would. This is the absolute worst car dealership I've ever experienced in my entire life. I NEVER leave reviews but this place takes the cake for being the worst dealership in town. I've been in this dealership several times for one thing. The first time I was told to drop off my car I told them where I left the keys and spoke to multiple people that day with 2 of them confirming my car was getting worked on. Later that day when I was ready to pick it up they told me they couldn't find my keys, but when I got there they had magically found them. Second time I dropped off my car they told me I could pick it up and shortly after told me they have to order parts. Third time I left my car and arrived to pick up my car they told me they only fixed a few things and that I could leave it overnight. I'm in the military, there's noway my time can maneuver around theirs. Fourth time I left my car they "fixed the main problem" but said the mechanic left the hood open so they're not going to let me leave with it even though I called in advance to let them know I was coming. And fifth time I left my car with them they fixed everything except for painting the parts back to the car color. This dealership is a joke. This is only the main event that I have had to encounter since I've bought my car from here. I'm counting down the days I can trade my car in elsewhere. Please for goodness sake DO NOT waste your time here. read more

Such rude staff! My first visit I said I'd never go back because the check engine light was on on a truck that was on the lot for sale. My husband and I are still looking so we went back to Bob's yesterday and YIKES what a total nightmare!! total mistake!! He really wanted to check a couple of trucks out on their lot. We drove up where they saw us and then drove to one of the trucks. Nobody ever came to us so my hubby had to call Bob's to get a salesman out. Scott the salesman shakes my hubby's hand and ignores me.. well.. I looked right at him saying Hi, I'm ------, how are you? I shook his hand to make myself known also. My husband by then had the hood open and it was filthy under it. It had dried mud splashed all over the motor and engine compartment. The salesman says yeah she's dirty and needs a bath. The tires were nice with nice wheels except the driver front tire was going flat. The indicator light inside first showed me that then I looked for myself. We asked the the salesman where the other trucks were. he said up by the building and told us to drive up there with a attitude. my husband was standing two feet away and tries to tell him about the tire that's going flat and he just starts walking off. We drove up front and someone else drove off in the truck after we were approached by the salesman and a sales manager. The sales manager proceeded to tell us that that truck was not ready for the lot that it still needed to go through service-even though it had been listed online for sale for a week. The truck pulled back up and he decided we could look at it but he said it was going to be checked out by the service department after we checked it out. we decided we liked the first truck we looked at and he refused to let us test drive the truck without running a credit app on us. my husband and I declined. he wouldn't let them run credit without driving the truck and seeing how it runs and drives to make sure it's what we want. Especially after the way we were treated. So, we drove to a different dealerships lot that has two locations. then home which is over a hour away from Bob Mills. I called them decided to give them another chance. I talked to a woman on the phone from there and explained to her what happened. she said that they don't require people to run credit apps to test drive any vehicles and she would have a different salesman call us it's going on 24 hours since we're there and they still haven't called I guess their not to interested in making a $34,000 sale! read more

They are snakes and cannot be trusted. I will never again purchase a vehicle from them and ensure I tell everyone NOT to go here nor refer anyone because they will take any opportunity to take advantage of you. I bought a car in October and got approved and all. I agreed to one price originally and told them specifically, both my brother and myself, that I DID NOT want an extended warranty. They added one anyway on the sneak. I was called to come back in to sign paperwork that I was told had to be redone because the bank requested it due to the information being off line on the paperwork. I had no idea I was signing a warranty form along with a new service contract with new numbers on it, increasing my payment because they added their own dealership warranty for $3,000 which increased my payment and defeated the whole purpose of me buying the car in just my name and not in my brothers name. I was rushed to sign paperwork believing him when he told me there were no changes so I did not go over everything all over again and check if there were any differences. Stupid of me , yes I know. But they are LIARS and cannot be trusted, and I will be contacting my lawyer because I have messages from them and calls with dates, and proof from the bank that new paperwork was not requested. They also tried numerous banks when I requested that they only try one, or I would go through my own bank. Running my credit over and over unnecessarily when my credit was not bad to begin with. They are scam artists and the worst dealership in Jacksonville hands down. I have owned 6 vehicles and they have won the worst car buying experience because even their customer service sucks! They are rude and disrespectful when I was trying to just discuss and explain the situation, rather than them hearing me out and doing their damn jobs. You cannot trust an unethical company with unethical employees. I wish I could give zero stars but instead I will ensure I write bad reviews on every site I can find and I will make sure to contact the BBB because YOU SUCK!!! I hope your business fails and you lose everything because you do no deserve a goddamn service business with piss poor service. It's a damn shame. IF YOU'RE DESPERATE GO FOR IT. We unfortunately were not but they still took advantage because they knew we were excited about having a brand new vehicle. SAY NO TO BOBS!!!!! Free warranty on all new mitsubishi vehicles yeah that's a goddamn lie. What's a free warranty if you are still forced to buy an extended one?! Oh it does not exist. read more

My wife and I were looking into lowering our monthly payment, so we went in to trade our 2010 Toyota for an older model car. We saw a 2001 Volkswagen Golf GTI and decided to buy it. It was a mistake, we should have kept our car that had no problems except a payment. First, they misrepresented the value of the car claiming it was worth about $3500 more than it was (still trying to figure out how to investigate the Carfax they had printed; and I know, I was dumb for not researching it before hand, but still.) Value of the vehicle notwithstanind: A few days after we bought the car, the engine light came on (the weather had cooled and, conveniently, it was a problem that would only show up in cool weather--emissions related.) We took it back to Bob's and were told that it was almost certainly just be a sensor, they reset it and sent us on our way. Not even two days later the light came on again which leads us to one more issue at this business: we called the service department a few times in attempt to schedule an appointment, but even though we left a voice mail, no one called us back. We got agitated and finally called the office and the woman from the office transferred us to the service shop where a very agitated and upset man answered. We tried to explain the situation and he became hostile over the phone and even said "I always answer the phone, because of your claims she [the woman from the office] came here yelling at me." We took the car back and they said they would fix the problem, and, while they were working we talked to a manager about our treatment and the service: the manager gave us attitude and at one point said "we don't have to fix that and we can stop fixing it right now if you have a problem." The mechanic said that he replaced the leaking hoses of the car and everything else that was wrong with it (obviously, there was not a proper inspection done prior to putting the car on the lot), but a few days later the check engine light came on again. We got sick and tired of being told they are fixing stuff when they clearly were not, so we took the car to another mechanic (Cox Motor Company--excellent) who told us that many of the hoses had been replaced with the wrong type of hose and pointed out the way they were collapsing under vacuum. Bob's Auto Center is full unprofessional people who specialize in lying to customers and making a buck at the expense of our servicemembers and veterans at Camp Lejeune and in the Jacksonville area. If you want to lose money, time, patience, nerves, and hair, then please, buy a vehicle from Bob's. read more

Well I was looking to trade my suv in for another one, a Nissan Xterra preferably with the Off Road package (if you know anything about xterra's or nissans you know what this includes. Anyways.. so I go to the dealership and the online price was listed as $13000. However in the online pictures the sticker on the car says $11000 and some change, again this is while the online price is about $13000. So I go to the dealership and check it out and the undercarriage is covered in rust...! And not surface rust. I'm a toyota technician. I chipped rust off of part of the suspension with my hand, gross but absolutely terrible. And then the gas cap doesn't close completely. And just other problems with the car. And get this the price on the sticker on the lot in person is over $15000 for the same car! Seriously? How could you Change the price 3 times? All of them going up? Anyways I wouldn't buy from here. There vehicles are way over priced and anything but quality. And that's just my 2 cents.. The 2 cents of a certified car technician I may add. read more

I've had mostly negative experiences at car dealerships and with car salesmen in Jacksonville, NC, but this place was by far the worst of the bunch. They basically try to corner you into buying something from the get-go, and the whole experience is uncomfortable to say the least. I almost felt violated when I was finally able to leave the dealership. Red flag #1; I was told that I could not test drive a vehicle without doing the necessary paperwork first (needs assessment?) as well as handing over the keys to my vehicle. I've never been denied a test drive at any other dealership for the purpose of a "needs assessment", nor were my keys, license, registration, and banking information demanded of me before I looked at a vehicle. Long story short, the pushy sales team was really irritating me so I wanted to leave, but not before I met with the sales manager. This was the best part of the whole ordeal. The interaction I had with this guy was probably the most unprofessional and rude experience I've ever encountered at a place of business. If the predatory tactics of the sales team hadn't already turned me off, this guy was reason enough for the me to never return to this dealership again. Do yourself a favor and avoid this place at all costs. read more