Was a great experience dealing with all the employees at Bob Ruth Ford. Andy was a great salesman and look forward to working with him again when I am ready for new wheels. read more

Excellent experience with purchasing my car. Xavier was the best... kind, helpful, honest and not pushy in any way. If you're looking for a car and want a fair deal and smooth process doing so, definitely check out Bob Ruth Ford and ask for Xavier! read more

My third car from Bob Ruth Ford in Dillsburg. A great experience every time. They worked hard to get me to where I wanted to be for a monthly payment. read more

sold a lemon. I talked to serval people in the community that the same was done to them. Bob Ruth is the most unorganized dealership I have ever been too... beware read more

I would recommend Bob Ruth Ford they are not pushy and very friendly I have bout 4 cars from Bob Ruth and I will keep going back thanks again Bob Ruth Ford and Kenny read more

Kenny really listened through the buying process of my car. He made the overwhelming process of buying a car easy. He was there for any question I had and much appreciated. I would definitely recommend Bob Ruth Ford. read more

Rude, pushy salesman, trying to peddle low end cars above market value. If you want to be harassed relentlessly by a salesperson with the grammar of a 7yo. This is the place for you. My salesman was condescending about my expected trade in value, I based off of the low end trade calculator from his own sight. I told them I was no longer interested and was called and emailed several times a day for weeks. I sent them an email and this was the reply. read more

Bob Ruth Ford - This is the entire reply. No title, no closing, no I'm sorry, no publications. - Auto Repair Near Me - Dillsburg, Pennsylvania

The buying experience was quick and easy; however, the salesman seemed quite busy and was in and out while we sat in the office waiting as he took other calls. We were fine with that and understood it could be quite hectic. However, here I am a month later after purchasing a new F350 diesel and struggling to get my second key that they couldn't find. They had my wife come down with the vehicle to have a key made, and for whatever reason, they couldn't get it done. I've called a few times trying to find out when I'll receive it in the mail as promised, but I keep getting the runaround. I'll update the review when I receive my second key. I'm tired of calling every few days and being told I'll get right back to you, only to have to call back a few days later for the same answer. read more

It's is an update. After Speaking with a "Sales Manager" he didn't want to rectify the situation. The impression that I was left with was that he didn't care because the sale already happened. I guess it's alright to mistreat your customers. read more

Darian my sales gal was Great!! 5***** Service Center for the Sales Dept not so hot! Needed new tires and they did NOT put "Perelli" back on but put "Yokohama" on. They didn't do the 4 wheel alignment so I had to drive 35 miles one way to have it done. They also missed a leaking valve rocker gasket. 1* Their regular service center did the 4 wheel alignment and found the leaking valve rocker gasket and offered me a loaner to get it fixed. Even though I chose to bring it home and have it fixed, to not have to drive 35 miles one way again. 5***** read more

Bargin hill is a bait and switch 9900 dollar car is actually over 12000 Stay away. rip off read more

My husband's dream car popped up on his Facebook and just happened to be at Bob Ruth Ford. We live over an hour away and decided to go take a look. Just as we pulled in, the best salesman came over to help. Nick Wuchenich was extremely knowledgeable about Mustangs. Everyone was eager to help us! We had an excellent buying experience from start to finish! read more

Bob Ruth Ford knows what it means to give you a world class experience. Not only is the purchase a smooth experience, but servicing your vehicles here are just as smooth. Thank you Bob Ruth Ford Team. Customer for life. read more

Bought a used cars from here had issues right off the lot. Although they claim they do detail inspection before purchase the result is the proof of that claim. Seemed like they rigged the car to pass inspection but then went bad within the month off the lot. Be upfront with your buyers to inform us better would be a better policy. Only saving grace for this place is their repair garage is tip top for my current autos but I will never buy another car from here again. Would give a negative star rating if possible. read more

I had a much better car buying experience at Bob Ruth Ford than Apple Chevrolet in York. My salesperson, Yawdie, seemed to genuinely care about finding the perfect vehicle for my needs within my price range. Not once did I feel pressured. The other staff I interacted with were also all very friendly and helpful. Recommended! read more

I bought a used Volkswagen Routan. It had an oil leak at first which they fixed. Had it 3 months now and it's been one thing after another. Very unreliable. I have to jump it almost every time I need to go somewhere which isn't good when I'm alone with all 3 kids and nobody to jump me. Got a new battery and it's still needs jumped. I bought a 5k money pit. August 9th update. So now not only has this car died on me multiple times but when my family and I were driving down the highway in Virginia, the studs on the tire broke off and we almost crashed the car. Breaks wouldn't work at all. I called to talk to Donna a service manager and was told it's as is. Yes I get that but as is only goes so far. When the shop I towed my van to fixed it, they brought me the studs that were left, only one stud had a fresh break. The rest were either almost snapped off or just starting to crack. Mind you, they inspected my car and were the last people to touch the tires! You can see if a stud is cracked when you take off a tire. Ignoring it on their part is negligent! Better business bureau will be getting a complaint. read more

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Scheduled a 7:00am appointment for a state inspection and dropped the car off the afternoon before. Texted Ashley at 3pm and got no response. Called at 3:15 and was told it wasn't done, that I had a "drop off appt " not a regular appointment and they would try and get the car in but no guarantee. This was scheduled on their website site for a 7am appointment, confirmed as such in their email responses, but I guess since I wasn't waiting there for it they didn't put any urgency on it. Wouldn own their mistake and argued with me about it. Never going back. read more

Almost everything was great and they were honest with my trade in appraisal. The salesman Levi, was friendly and helpful the entire time. He didn't pressure us or try to upsell. The thing that takes away a star is that we waited alone for about 2 hours just waiting to finish the financing on the new car I was purchasing. read more

I have always owned two vehicles but when I traded my Malibu in on a Corvette Stingray Convertible, I immediately went down to 1 1/2 vehicles as the Corvette is stored 6 months of the year due to the weather. I was really missing having 2 vehicles as I was now down to my SUV which is not the easiest on gas. One day I was looking on the internet for cars good on gas when a new arrival popped up from Bob Ruth Ford. It was a 2019 Toyota Camry with 16,000 miles. I was immediately interested, called the dealership and spoke to a salesman who sent me all the information on the car and the CarFax report. We drove over 2 hours to look at, drive and purchase the Toyota. I was very happy with the service I received and how accommodating everyone was. There was a hard sell on the extended warranty and when I turned it down, they came up with a so-called better one than the "best" one they originally showed me. The experience with the extended warranty was the only disappointing part of the whole transaction. However, once settled, the experience was a positive one. read more

BAIT AND SWITCH!!!!!! I had terrible experiance today with Bob Ruth Ford. I found a car on line that I liked and was going to buy. I sent all the information the day before to help find a value on my trade, I sent pictures and provieded information. I call today to come and look at and buy the car. I said Ill be there in 20 min. We arived in 15 the sales guy walks out with a FIST full of other cars to show me and tells me that the car was SOLD 10 Min before I got there. After reading thru the reviews it seems this is a STANDARD PRACTICE at ths dealership. The Good Ol' BAIT AND SWITCH!!!!! Wasting peoples time is not a good way to do buisness. STAY AWAY!!!! read more

I just took delivery of my 2020 Ford Escape yesterday and I loved the whole experience. I worked with Levi when I was in Japan and completed everything via Zoom with the wonderful Amy. Half an hour of paperwork and done! Bob Ruth Ford is redefining the car buying experience and they get my highest recommendation. read more

Bob Ruth Ford - Happy new Escape owner! - Auto Repair Near Me - Dillsburg, Pennsylvania

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Bob Ruth Ford has cars on their lot with frame damage, so buyers definitely need to be aware. Bob Ruth says that they inspect their cars, but they don't do an accurate job. I had to pay $198 to find out a car that they were selling has a damaged frame. Even with this knowledge they still have the car listed for sale, but I they sure don't mention the frame damage that they now know about. That definitely doesn't seem like a honest & respectable approach to selling vehicles. read more

Bob Ruth Ford - Wrinkled core --- frame damage - Auto Repair Near Me - Dillsburg, Pennsylvania

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The entire process went seamless thanks to Devin! From beginning to end Devin provided answers to all my questions and I am happy with the financing of my Chevy Cargo Van! This dealership is 2.5 hours from me, but DEFINITELY worth the ride. I'll be back for my next vehicle for sure read more

They tried to SCAM in on cost/taxes, then on what they first said in an email they were going to do but later took it back at a cost to me at 1K! Buyer Beware!!! read more

Although I like my car. I would not recommend Bob Ruth Ford. The sales people seem inexperienced, they try to rush you into a car and they don't even wash the car for you nor give you a full tank of gas like most dealerships. I bought a 2016 Chevy Cruze Limited and the sales person Christian Fortson didn't even go over the functions of the car with me so I pretty much had to figure everything out on my own. I'm a little disappointed. I really wanted a Ford Explorer but settled for the Chevy. Ok so since I've bought my car 3-4 months ago I've had an issue with my car acting up, something to do with the traction control and car not runnng right. The first time I brought it in they claimed my rotors were warped and they supposedly fixed it.... I brought back a week later because it was still acting funny and all they do is take it for a test drive and the service manager or whoever he was told me to brace myself because he was going to slam on the brakes, which he did and claimed nothing was wrong with my car. Here I am once again because they failed to check my car thoroughly and now my check engine light is on and my car is squealing. They always claim they have no loaners and I see a few in the parking lot.... I've had it with this place and I wish the owner or someone would give me a call cause it seems I can't get through to anyone..... read more

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Ken Major was the best salesperson and I highly recommend him when you are purchasing a car. Great customer service, very understanding and accommodating. Chuck, who works in the Finance Department, is very thorough on explaining costs, prices, and answers any and all questions. read more

Just had my '19 F-250 in for annual service and was very satisfied with my service from Zack and Nat. Definitely highly recommend them for automotive service. read more

After 2 hours of negotiations we agreed on a purchase price. 3 days later I went to purchase the vehicle and was told that they wanted more money. They reneged on the purchase price. Was very disappointed and would not recommend this dealership. read more

I ordered a new bronco sport in July. Yet, I see posts of other people with their broncos that they say were ordered in AUG. I am also being told yesterday. That the color ordered is not the color I chose and sent to the dealership. Jon the salesman, Jeremy the inventory manager are very shady to work with. Called to speak with Rob the owner but guess I'll have to wait until he gets back from the Florida keys I'm being told. They want to order me another in the correct paint color and it will be in 2022. SMH. I will NEVER order or probably buy another vehicle here again. (8 in last 6yrs). Look up definition of old used car salesman and there should be a pic of Bob ruth ford dealership. Shady. read more

I love car dealers that advertise something that they don't have because it "just sold". I love it even more when the car dealership continues to advertise the item on their website 6 days later and even did a price reduction on it to get people into the dealership. There are laws that relate to this practice. The Code of Federal Regulations, in section 16, part 238.1 states the following: § 238.1 Bait advertisement. No advertisement containing an offer to sell a product should be published when the offer is not a bona fide effort to sell the advertised product. [Guide 1] The vehicle in question is a 2003 Chrysler Concorde LX with VIN: 2C3HD46R93H500344. I would encourage all prospective customers to research this dealership and verify that they actually have what you are attempting to buy. read more

Bob Ruth Ford - Auto Repair Near Me - Dillsburg, Pennsylvania

Bought a truck here less then 2 months ago, check engine light came on along with other lights. Had it towed to Bob Ruth Ford. While at first the staff wasn't the nicest, they did find and fix the problem and had the truck back to us within 24 hours of getting the car towed. read more

Bought a 2004 GMC ENVOY which was told would pass inspection. Only to find out that it was fraudulently inspected. Am contacting state attorney on this case. 1) back door and glass do not open at all. 2) the rear hatch door has a missing windshield wiper. Telling me that a proper inspection service was not made. 3) contacted them over and over again and problem Not resolved. They keep avoiding my calls. 4) was told to get estimates to see if problem could be fixed here since I live an hour away. I did and place said for diagnostic alone was $130/hr but bob ruth ford never said they would pay for it. read more

No issues with our salesman, he was great, however I do have some other issues I was not happy about. 1. The night we went to look at the car and put a deposit down, we come outside to leave and there is a new paint chip in the door that was not there before we went inside. It was brought to the salesman's attention and he said they would fix it. When we went to pick the car up, not only did they just put a glob of touch up paint over the chip, they didn't bother to try and remove the dent that was created when the paint chip happened. Then when I asked to transfer my license plate the guy try to tell me he could save me money by getting me a new plate. That was an absolute lie because he knew I had a few months left on my current registration. Made me feel like he was just trying to get more money from me. And last but not least when we went to leave with the car they left us with completely empty gas tank. So empty that it didn't even register 1 mile until empty. They did end up putting gas in it for us after I asked but never in my life have I bought a car from a dealer and them not put gas in it. read more

This was single handedly the most uncomfortable and unprofessional experience i have ever had at a car dealership. I was unable to purchase my car on the first day I test drove it, when I returned the next day with my friend, who happened to be a man, everything changed. The sales team asked if that was my boyfriend/husband which was extremely inappropriate. The conversation was then directed at my male friend even though I am purchasing the car independently. The payment changed from the day before and the terms presented were absolutely ridiculous. The blatant sexism and shift in attitude was so uncomfortable. I asked why the payment had changed and to see it written on paper and the finance manager literally showed me a post it with a monthly payment written on it, THATS IT. I was then shown and APR 3% higher through the same institution that I was already approved from, check in hand. The salesman never came back to speak to me again once he overheard my disgust when speaking with the finance manager. I asked several questions that weren't able to be answered and was asked to provide my own credit score after I was given the inflated APR. I was repeatedly offered a drink after i refused several times and asked not to be asked again. The entire process was truly embarrassing for his company. I have never felt more blatantly disrespected because of being a woman. It's 2024, I make more than you do and my credit score is excellent, you need to do better. I will never buy a car from this dealership and would advise all other women to do the same. read more

NOT TO BE TRUSTED! We received an internet quote via text, (2) texts. After informing sales that we would be driving over 2 hours from NEPA with 2 large Newfoundland dogs and politely asking that there be No Surprises, test drove the car, agreed on any necessary items to be addressed, were then told that the price was $900 more than quoted. To further attempt to insult our intelligence, they then tried to explain that they were losing money on the car, even at the $900 overcharge! Let's ALL be real folks...no business is in business to lose money. One manager, after trying to justify the $900 increase, told me he wasn't going to argue about it, then followed us out the door to continue arguing. DON'T BE TAKEN BY THEIR INTERNET PRICING, especially if you are not local. read more

'16 Ford Fusion with 30k miles Had a positive experience here with my salesman Jeff Turner. That was the extent of it. Bought the car in late May and they've been in possession of it more than I have. Replaced a couple parts in the transmission early on, relatively quickly. But.. They took a month to order and replace my passenger side headlight. They promised me my entertainment system would be fixed. They've attempted and failed over 4 times. Last time I drove it was about 2 months ago. And when I had it, the alternator or something was acting up because the electricity would cycle and EVERYTHING (turn signals, lights, etc) would temporarily shut off. At this rate, I'll be able to test drive all of their 19' models as rentals. read more

Overall things were fine. Car sold itself. A few things that disturbed me though were the salesman giving me a monthly payment only to find when I signed the papers that it was $2 more every month. And the salesman told me that he filled up my tank with gas but was only supposed to give me a 1/2 of a tank. That disturbed me as I've never bought a car that didn't come with a full tank of gas. read more

Recall on a 2018 model. That says it all about Ford. All I wanted to do was drop my car off the night before for the fix. You would have thought I was asking to have my car launched into space. After multiple transfers and disconnects I finally got to a girl who didn't know what a VIN was and transferred be to a busy signal. Called back and asked for a manager who hung up on me after explaining the reason for my call. If I owned a Ford dealership in 2018 this would not be my marketing plan. . . read more

Not sure where to begin with the horror stories I can tell you about this place. Example 1: I can call and ask for a specific person and be tossed around for 10-15 minutes. I did this while driving home and decided to go there instead. I arrived there within 10 minutes before I even got to talk to the person I was trying to reach! FYI: He was in the sales room talking to the other salesmen. Example 2: My husband & I overheard a salesman talking to a potential buyer and he outright lied to the customer!! The customer called him out on it when the salesman said he never heard of the class action lawsuit (that I'm stuck in). The customer walked out. Smart man! Example 3: They sold me a lemon (which is currently under a class action lawsuit) and now are refusing to service my car for ANYTHING!! Example 4: Every time I tried to work with them to get into a different vehicle they dragged their feet. Never did get resolved. Last Example: Service guy told me I would need new rear brakes with my next oil change. Next oil change came around and I went to another dealership I bought cars from in the past. They told me I still had 25-50,000 miles left on those brakes!!! Bob Ruth Ford are outright liars and the staff that answers the phones don't know what they're doing. One even laughed at me when I told her we were stuck in South Carolina cuz the fan assembly died!! How unprofessional is that?! I will NEVER buy a Ford again!!!! read more

If you are going to trade a vehicle in, DO NOT TRUST the trade in value tool on their website. The value you are offered will be thousands less. I expected to be offered the low end of the range. I always expect to take a screwing on a trade, but this was the worst I ever got. read more