Buyers beware when dealing with this dealership. I called ahead and specifically priced out a demo vehicle using GM Employee Pricing. The dealership assured me they would honor the GM Employee discount and even apply an additional discount because the vehicle was a demo. However, when I received the actual numbers, the payment was nearly $200 more per month than another dealer quoted me on a brand new vehicle with an MSRP that was over $6,000 higher. GM Employee Pricing should be relatively consistent from dealer to dealer, so the numbers simply did not add up. It appears the discounts that were promised were either not applied correctly or were misrepresented during the sales process. Very disappointing experience. The pricing felt misleading, deceptive, and unethical. read more

I've purchased a lot of vehicles at a lot of dealerships over the years, and this was by far the best experience I've ever had. Even though the dealership is four hours away, I will absolutely make the trip again when it's time for my next vehicle. John DeMartino went above and beyond. He ensured the vehicle was fully prepared before I arrived, kept me updated with calls and texts so I never had to waste time on unnecessary steps, and was 100% upfront and honest throughout the process. He's down-to-earth, professional, and truly cares about his customers. Everyone I interacted with at the dealership showed the same professionalism and genuine care. From start to finish, the entire process was smooth, transparent, and stress-free. Best car-buying experience ever. Highly recommend! read more

I should read my own reviews. Went back again to service my GMC Yukon. What a mistake. It really is the service advisor you get. At one point I was told this guy wasn't there anymore and then today, I get him. What happens, no need to go through but still a disaster and it's really sad this guy is even there. Love the trucks and hate the Service Advisor. Nothing but mistakes, misleading statements and failures. Go somewhere else. Every time I schedule service here there are issues. Mostly they fail to follow through with all that is requested. This time is no different. Parts and service do not communicate. The excuses for incomplete work, failed follow through and finger pointing between departments is crazy. read more

Service dept was great! They fixed my truck in 2 days, while Anderson GMC in Hunt Valley had my truck for 2 months. Jack Giambalvo actually completes the work you pay for and they say the are going to do. No surprise charges or trying to sell you bs work. read more

Just bought another car from this dealership and worked with our favorite salesman Lance Sease. It was incredible easy experience. They truly have a great business. From sales, finance and service. We have never had a bad experience with this dealership. As always our go to. Thank you since coming there years ago to now it's always a pleasure. read more

I don't usually leave reviews- this dealership has been avoiding my calls. I bought a new Yukon Denali the end of December , now we are at the end of July. I've contacted my sales representative that led me to talk to Dan Troutman in parts, which is the manager. he's been avoiding my calls... I was told they would fix my Yukon by calling a local dealership in my area so I could take it to get fixed. I have noticed paint defects and I've also noticed more issues with my Yukon since purchasing. I noticed some paint defects before even pulling it off their lot so they were aware of the issue! read more

Thank you, Bob Mailman, for a pleasant buying experience! I was in the market for a larger truck and after a very smooth buying process and owning the vehicle a few days, I'm excited to say that I'm thrilled with my purchase. Additionally, the dealership felt very family oriented and made us very comfortable with our decision. Thank you. read more

I had nothing but great experience at Jack Giambalvo! My sales consultant, Willa, was awesome! Excellent service and communication. Finance part was quick and easy. Highly recommend this dealership! read more

Update 9/2024 got trucks A/C serviced and again. Got truck back a few days ago. A/C still does not work. Absolute trash mechanics

I live 1 1/2 hours from Jack Giambalvo Buick GMC. I had test drove a white 2024 Buick Envista Avenir at a local Chambersburg dealership - vehicle was already slated to be traded to another dealership and I was hoping salesman and mgr would search for the same type of vehicle. They did not. I didn't wait and did my own search and found the vehicle I wanted in York, PA, at Jack Giambalvo Buick GMC. I called and made an appt and Al (manager) was very friendly and directed us to our salesman Bernard Little (Bern) who was throughly knowledgeable about the vehicle, took us on a nice long test drive and worked with us on our trade in. Bern was very helpful in the buying process and drove the vehicle 2 hours down to my place of work 2 days later to go over the various apps and controls of my new car. I am very pleased with my vehicle and the wonderful staff that helped me in that process. By the way, I'm still waiting on that dealership from Chambersburg to call me back. Thank you, Bern, for your patience and help in understanding all the bells and whistles on my Avenir. read more

Jack Giambalvo Buick GMC - Car Dealers Near Me - York, Pennsylvania

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I walked in the dealership to look at my dream car, a Yukon Denali and walked out with it. Ryan, our salesman was wonderfully helpful and so polite. The finance manager was great and so friendly. The car had itself is great. They were very fair in the price of the vehicle and what they gave me for my trade. I would happily go back to them! read more

I would really like to let everyone know that my experience at Jack Giambalvo Buick GMC was absolutely amazing! Not only do I absolutely love my car (used 2015 Hyundai Accent with low miles and in exceptional condition) the whole buying experience was great! Couldn't have asked for a better salesman Bern Little, and sales manager Al Monks! It is a big deal buying a car and they made they really made the whole experience much more enjoyable. Everything was explained, nothing was rushed, and I knew that if anything crazy happened they would help me any way they could. I can't recommend them enough! read more

Jack Giambalvo Buick GMC - 2015 Hyundai Accent - Car Dealers Near Me - York, Pennsylvania

I had a great experience with this dealership. I reached out on their website regarding a specific vehicle I was interested in. I was promptly contacted by a salesperson via email. When I came up to visit the dealership the truck was out front, ready to test drive. My salesperson, Bern Little, was great. Very knowledgeable, friendly, and I didn't feel pushed or coerced into this vehicle. I feel like I was treated fairly and respectfully, which makes the stressful process of buying a new vehicle all the more tolerable. Bern Little walked me through all the features and setup of the truck before I left the lot and has followed up with several times to make sure I've got everything I need. Thanks Bern! As far as the dealership itself, it's very clean and professional. It's also very well stocked with inventory compared to all the other dealerships in the area. Prices were very reasonable compared to the several other dealerships I visited. read more

They have big inventory that doesn't move for months and it's easy to see why. Salesmen look for easy simple sales and put no effort into earning the sale, sales managers aren't much better. Ready to buy and the sales manager decided to back off the trade values listed on the sales sheet from the last weekend and over smaller amounts that was flat out petty. If you walk into Giambalvo GMC with cash in hand and accept whatever they tell you I'm sure you'll be treated like royalty but if you're looking for a dealer that will work to earn your business save your time and go elsewhere even if they do have the vehicle you want. read more

Over the holiday break I took my mom to Jack Giambalvo to review her lease. End of the year, end of the month is the absolute best time to negotiate. Dealers want to get cars out the door to get their factory bonuses. Yes - I was in the car biz for years - but did they know...absolutely not. We met Bern, the salesman, in the parking lot. He happily took us for a test drive in the model vehicle we requested. We wanted to make sure she was comfortable in the newer model with body style changes etc. After the test drive he basically was ready to let us go - I think he assumed we wanted to wait for her original sales person who was on vacation. I asked him to work up a number on the car we drove. It was red - she wanted red and it was the only red terrain at all of the local dealers. Bern was incredibly friendly, talked a lot, a no pressure kind of guy. First number that came out was absolute garbage - $25 per month over what she was originally paying. Yes, new car, higher price, lots of extras that she wasn't used to..you'd think it's an OK number. After some "negotiating" I asked he go back to his manager for a better number - we're missing some incentives here etc etc. He came back with a much better number $50 less than her current payment, pulling her out of her current lease and less money down due to her GMC power card. If any of you are GMC heads out there - apply for this credit card she used it for practically every purchase over the course of 2.5 years and got almost $1500 back to put down on the new lease. Yes we spent almost all day there (the reason for 1 star off)...I'm not sure how they can possibly move so slow..but if you have patience and a little push I'm sure you can walk away with a good deal. I highly recommend Bern as your salesman. read more

After getting the run around from local dealerships in Long Island NY I was fortunate enough to find Jack Giambalvo GMC. Bernard Little was my point of contact for my impending purchase of a GMC Sierra AT4. Bern from the start was a consummate professional! He not only reassured me about my purchase but he explained the added costs of purchasing a vehicle out of state. No hidden fees or gimmicks. I could not ask for a kinder salesman! Unfortunately, my mother who had been stricken with a possible terminal illness started to get progressively worse. Bern, being understanding and compassionate offered to have the vehicle delivered at no cost. No dealership or salesman has ever offered that before. Despite not being able to purchase my mother's illness I would highly recommend Jack Giambalvo GMC. Bern's kindness is a testament to his character and the values of the dealership. read more

We went to look for a new Yukon and not only was the inventory/ selection sparse, our salesman was clueless. Knew very little about the new models. I purchased from another dealership and they refused to honor the GMC extended service maintenance package we upgraded to. They even took it on step further and told me to cancel it with the previous dealership and tried to sell me their service package. Completely unethical. I would not recommend to anyone looking for a new/ used care or for service. Sad to see this is how they treat local healthcare professionals. read more

took my encore in for check engine light and told knock sensor needed replacing, paid over $500.00, two weeks later check engine light came on again saying knock sensor, they said nothing wrong, 4 weeks later again check engine came on again saying knock sensor, this time told it's problem with pistons and over $5,000.00. They could care less that you are a veteran, retired on fixed income, car has been there two weeks and still waiting. Heed my warning, take your car somewhere else! read more

Our first oil change and tires rotated since our purchase. But if it would have been anything major the service team would have been on top of it. Totally Stress free dealership Love our Denali HD Ron and Nancy W Woolrich, Pa. read more

Jack Giambalvo Buick GMC - And now our new journey begins - Car Dealers Near Me - York, Pennsylvania

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I arrived at The Giambalvo Buick Dealership for the first time. Before I was out of my car Lance was saying hello and we shook hands. The people at Giambalvo Buick made this sale. John, Lance and the finance lady who has worked there forever were great. The 2014 Buick LaCrosse is a beautiful and more than comparable to the three cadillacs I owed in the past. I made some new friends and found my new car at the same time. It doesn't get much better than that! Bill Brander PGA Head Golf Professional Heritage Hills Golf Resort Springwood Golf Club York, PA 17402 read more

These guys are like an STD, you can never get rid of them. I only inquired about the availability of a vehicle and have been receiving emails from them for over 6 months. I politely asked 3 times to be removed from the email list, to no avail. The fourth email I sent was not so nice but it did finally prompt a reply, which was very half hearted and they simply said just don't contact us and we will stop. I continue to receive their harassing emails. These guys must be desperate for business. read more

First of all, the car I drove 60 miles (one way) to see had been falsely advertised by the dealer as having: 1) 45k less miles than the vehicle actually had; 2) one prior owner; 3) completely detailed. I even asked the sales rep to confirm the listing and he said what was listed was accurate. So, the car was nice but had far more miles than originally anticipated/advertised, had far more than one owner and was not detailed at all, whatsoever. I was railroaded into buying the car and they offered nothing in return, no freebies at all. Then, to add insult to injury, they sold me an extended warranty service contract with a horribly rated company (Zurich) and the $100 deductible discussed was actually drawn up as $200 deductible. This dealership is one I would not suggest doing business with at all whatsoever. And, if u do buy a used vehicle from them, talk to the sales manager FIRST as the sales rep who helped me basically just started and didn't have a clue as to what his position entailed. He didn't even have a BUSINESS CARD!! So very upsetting and unprofessional. Last but not least, I've had two door handles break on the car (my expense of course), and now my wheel bearings are bad. Thanks Jack Giambalvo for selling me a falsely advertised car. read more

Delivery of truck SUCKED!!!! I still have no clue how to make my lease payment or how some of the feature work. I almost drove off the lot with no help or instruction or tour of service department. And I love to sit and wait and wait and wait and listen to staff bicker fun fun..... read more

Our buying experience could not have been any better. Bern Little was such a pleasure to work with. We felt no pressure, which was greatly appreciated. He took time to explain everything every step of the way. We loved that he made sure that we understood how to use the many options that came with our new vehicle. We feel confident that dealership will be there for us when we need them in the future. We actually had the opportunity to meet Jack Giambalvo, that was quite nice. If you are in the market for a vehicle give this dealership a try, you will be glad you did. read more

I can't say enough about the entire dealership. Kurt Ziemer, Missy Weiman Danielle Alley are the best, they went above and beyond my expectations in helping me purchase my new vehicle. Other dealerships could take lessons from them on how to treat a customer. This was the second vehicle I purchased from Jack Giambalvo Buick GMC and I will definitely be back when I'm in the market for my next vehicle. read more

Service Department staff provides excellent customer care. The GM loaner vehicle for extended repairs is a life saver!

Fast and reliable service Had my oil change on black Friday in and out in a flash.

This place does FALSE ADVERTISING!! They advertise a price online then when you go in the price jumps up!! I was looking at a vehicle online and was very interested and then when I went in to look at it the price was not as advertised!! They kept making excuses and didn't even want to work out a deal with me!! Don't get me wrong I have the money but I was defenently NOT BUYING FROM THESE GUYS!!! THEY HAD AWFUL CUSTOMER SERVICE!! At one point they stated I had been their before and I never have set foot in that place at all!! Plus I know how much my trade in is worth and other dealers wanted to give me close to 10k more for it!!! DEFINITELY DON'T RECOMMEND THIS PLACE AT ALL!!!!!!!! They lost my business and much much more!!!! read more

3 Visits to the dealership and they still have not fixed my 2015 GMC Yukon, very frustrating! I'm being told they cannot do anything else. I'm having serious problems with shifting, especially when the engine is cold. I'm not sure of the actual problem but this engine is shifting and hesitating in gears 1-3! Worst GMC I have every owned!!! I wish Jack Giambalvo cared more and actually tried to seek additional help to fix this problem. I may need to "Lemon Law" this one. read more

Buyer Beware. Stay away from this dealership and their maintenance dept. Customer satisfaction means nothing to them. Steer clear of the GMC brand and this dealership. read more

They sold us a vehicle with a rusted hole, bigger than a silver dollar, in the body of the truck Feb 2013 and did not disclose it. We got home and noticed the hole and called that night. The sales manager ran us around for 3 weeks and when I spoke to the VP he told me that was common in older vehicles. Their fix was a crappy fix with the paint chipping off when we picked it up and not fixed properly because the sales manager told the body shop worker to not fix it properly. When we picked it up from their body shop and took it back to the dealership the sales manager told us it looked fine. Now that is customer service. Don't trust them apparently you have to look their vehicles over with a fine tooth comb. We paid $19,000 dollars cash for this vehicle. read more

I was really impressed with the folks here. I needed a vehicle ASAP as my car was dying. I found a truck online that I liked and called them up, left soon after and test drove the truck. It was a good fit and Lance my salesman was very upfront about the vehicle. The truck was in great condition and the only flaw was a broken center console latch which Lance pointed out as soon as we got in the truck. After the test drive I decided to buy the truck, they still gave me a reasonable trade-in amount even though my car was a POS. The following paperwork didn't take too long and I was soon on my way. I recommend checking this place out if you're looking for a truck. I purchased a pre-owned Silverado and a month later it is still running great. Thanks Lance! read more

Absolutely the best dealership we have ever dealt with. Joel, Bern, and Danielle were professional, knowledgeable, and very easy to deal with. We drive past other GMC dealers that are closer to us just to deal the service department at Giambalvo. read more

My wife and I bought two new vehicles today from Jack Giambalvo Buick/GMC: a 2015 Buick Enclave and a 2015 GMC Sierra 1500. The purchase was initiated due to the breakdown of our other brand vehicle which left me stranded on the side of the road. Everyone from the top down was courteous, professional, well-informed and very hospitable. All of our questions and concerns were answered. We were given very fair prices on our trade-ins and were offered very fair prices on our new vehicles. Additionally, we secured very favorable financing terms through the Dealership. I would like to personally thank John Giambalvo, Joel Crews, Bob Mailman and Missy Weiman for their outstanding service and commitment to customer satisfaction. Buying two vehicles at once can be a daunting and expensive task, but Jack Giambalvo Buick/GMC made the experience as pleasant and economically feasible as possible. read more