First time at this store. I purchased the tires online and had them shipped and made an…read moreappointment. The young man who helped me was Chris and he was so upbeat and pleasant to deal with and has great work ethics. My appointment was at 10:15 and it was done in 35 minutes. I needed an alignment and Luke came out and showed me the numbers and about 15 minutes later it was done. Make an appointment and pre order tires to what you want so that they have them there and it should be a quick appointment. The business was clean and neat. I never went into the restroom so I cannot comment about that. The truck tires were cheaper online from them, the alignment was average. The only complaint I have is that I have a lug nut socket that doesn't scratch the rim and they didn't use it. I will check the torque and check the rims. I don't think they were scratched because it's usually the younger kids that don't know how to use the air gun.

I ran over something in an intersection that caused my tire to pop. It could not be repaired, so we…read morewent to discount tires to have it replaced. They are always kind and courteous. We trust them and their products. Asher is the one who got things going for us and showed me what caused the damage (see photo). Timothy was the one who actually replaced the tire for us. They were both professional and took care of us. We always know we get a fair price and awesome customer service there.

I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

Our maintenance required light was on in our minivan, dropped it off to Pfefferly for an oil change…read moreand confirm there was no other issues. They had everything replaced in no time at all. Love having a trustworthy locally owned & operated company that provides quality service in a timely manner.

I purchased a set of Michelin tires from Tire Discounters 1-1/2 years ago. I have taken advantage…read moreof their free tire rotation program, scheduling a rotation every 5,000 miles, which they happily perform in about an hour. Recently, one of my tires developed a small leak. Since Tire Discounters provides lifetime valve stem replacement and tire repair, I called them and scheduled an appointment. My tire was inspected and found to have picked up a small nail. Tire Discounters repaired my tire at no charge, and sent me on my way in about 30 minutes! Their service is always courteous and professional.

I came to this location on Saturday to get four tires and an alignment and it took them almost all…read moreday to complete this. They offered me a free oil change for the inconvenience. I came back on Wednesday to get the oil changed done because I didn't have time that Saturday since they had taken so long. I came Wednesday to get an oil change and after waiting 2 hours NOTHING had been done so I had to reschedule this AGAIN. here we are Friday - I brought my truck in at NOON - It is now 4:05, and they are finally done with my vehicle. They told me it was going to take an hour and 45 minutes and as you can tell by the time it took them FOUR hours to do an oil change. DO NOT COME TO THIS STORE!! Unless receiving HORRIBLE service is what you are looking for!

This is our go to shop for auto repairs. The first time we went there two other shops had tried and…read morefailed to diagnose an issue on my truck. They did it the first time! We have gone back several times since then and it's always the same. Diagnosed and repaired in a timely manner. Pricing is reasonable and appropriate for the level of work required. I recommend them highly!

I typically do my own car repairs. I'm just handy enough to get most things done but I ran into an…read moreissue that was well beyond what I could handle. Long story short, I had the car towed to Northgate Tire based on a recommendation from a friend. They evaluated the car to find that it needed a major repair. They could have quoted me a price and fixed it but instead, they reached out to the dealer to find there was a recall. They literally saved me thousands of dollars which could have been their revenue. I've never received such honest service like this in my life. I highly recommend them!

This place is great. The service is outstanding! the staff of this place delivered on time. They…read moreoffer old school patches and what's great about that it takes skill to apply one now days that's why many other places only use plugs. A plug ? yea it takes no skill to plug a tire but when you nail is close to the edge it cant be plugged ! so what can you do you say ? Go here and they will patch your tire ! Job well done !

Family owned. Friendly. They fit us in even though they were busy. Good job. Reasonable price.read more

Cool and fast. I…read morehave been buying tires from them for years, awesome price and good service.

From the owner: Wholesale Tire Martread more

Wanted to send a shout out to Rick at Firestone at 9700 Colerain Ave for helping me out. I had…read morejust arrived from out of town, and he was able to zip tie up the plastic covering my undercarriage that was dragging. He was very professional, courteous and took me in at the end of his long shift. Thank you, Rick! Much appreciated! Will recommend additional services to all.

this is not a company I believe anyone should use they don't do good work and have not replied to…read moreany BBB complaints, they broke my car and will not stand behind there work or fix what they have done. the worse company ever.

Yea always helpful n describe service n services are reasonable ...n..close by on Westside..n…read more. take tires too

Very nice staff helped me with every question I had. I got a really good tire and it was cheap…read more Mechanic check everything wrong with my car and was very honest definitely recommend.

I was there 30 minutes before their closing time. They close at 6:00. I was waiting for my turn…read more When it was finally my turn, the man jacked up my car. A woman from the office said he couldn't take care of me cause they were now closed. He told her I had been waiting but she said she didn't care that it was now 6:00 and they are closed now, that I would have to come back tomorrow. Not good customer service when someone had been waiting to be serviced for 30 minutes.

So my son calls me on night scared because he was driving and his tire blew. As a parent I was…read morescared instantly. I remember seeing this place as I went to meet him and AAA. The next morning we went here and the guys were super.nice. they helped me and my son and even gave my son a tutorial on changing tires. I will def be back. The price was very reasonable and the service was fantastic. The job was done quickly and correctly. Done so fast he still made it to work on time.