On July 1, 2024, at 3:00 pm, I called Bob's Air Conditioning and Refrigeration, Umatilla, FL, for help with my air conditioning unit that was not cooling properly. Brock was at my house before 5:00 pm the same day! He was very nice, professional and answered all my questions. After discussing several issues with Brock, I decided I wanted some extra things taken care of: Replace the main drainpipe leading outside, reroute a flex line into the attic and to clean and vacuum all ducts and the coil. We scheduled the work to be done on July 3. Brock and the crew of two arrived on time. Brock thoroughly discussed the entire job with the crew before he left. The fellas that did the work were Gabriel and Dyllan. I would like them to be recognized for their great work ethic. They were young men that really impressed me with their appearance, manners, diligence and all-round professionalism. They worked hard and answered all my questions with patience. They were extremely thorough with their work and the cleanup required after completion of the work performed. I will definitely recommend this company to my family, friends and neighbors. They provide quick response, fair pricing, professional staff and quality work. read more

If you're looking for an honest, reliable, and professional HVAC company, look no further than Bob's AC! From the moment I contacted them, the experience was top-notch. The team was incredibly responsive and got someone out to my house quickly. The technician was on time, knowledgeable, and took the time to explain everything in detail. There were no surprise fees or upsells--just straightforward, excellent service. They diagnosed the issue fast and had my AC running like new in no time. What really sets Bob's apart is how much they care. You're not just another job on the list--they genuinely treat you like family and want to make sure you're comfortable in your home. I can't recommend Bob's AC enough. Local, trustworthy, and skilled--exactly what you want when you need HVAC help! read more

I chose Bob's Air Conditioning and Refrigeration after seeing their strong reviews on both Yelp and Google, and they absolutely lived up to the reputation. Brian came out to my home to provide an estimate for a full A/C system replacement, and he did an excellent job walking me through all my options and answering every question I had. His professionalism and genuinely helpful approach made the decision easy for me to move forward with Bob's. Just a couple of days later, my new system was installed. Huge thanks to Mak and Billy for such a fast, clean, and high-quality installation. Everything was done efficiently and with great attention to detail. Based on my experience, I highly recommend Bob's AC. I'll definitely be keeping them in mind for any future services they offer. read more

I can't say enough good things about this company. From the moment I called, the staff was professional, friendly, and incredibly helpful. They had a technician out to my house the same day when my AC suddenly stopped working in the middle of a 95-degree Florida afternoon. The tech showed up on time, diagnosed the issue quickly, and had my system up and running within an hour. He even took the time to explain what went wrong and gave me tips to avoid future problems. Super knowledgeable and respectful of my home. It's clear Bob's AC truly cares about their customers--not just a quick fix, but quality service you can trust. Honest pricing, great communication, and fast service. Highly recommend them to anyone in Lake County looking for reliable HVAC help! read more

I had an excellent experience with this AC company from start to finish. They replaced my entire unit quickly and professionally, and the quality of their work was outstanding. The technicians arrived on time, worked efficiently, and kept everything clean throughout the installation. What really stood out was how educational they were. They took the time to explain the new system, answered all of my questions, and made sure I understood how to get the best performance and efficiency from my new unit. Their honesty, professionalism, and attention to detail made the entire process stress-free. I highly recommend this company to anyone looking for fast, reliable, and knowledgeable HVAC service! read more

Had an old A/C finally kick the bucket and needed to replace the unit. We have used Bob's AC for many years so called them for assistance. They are always prompt and efficient and also very affordable. Jesse came out initially and helped us with choosing the right replacement unit. Billy and Tony were the two service techs that came to our house and replaced the unit. They were very polite and extremely knowledgeable. They kept us updated throughout the day with their progress. They cleaned up after themselves when finished and made sure the unit was working properly before leaving. We will definitely request them the next time we need service! Thank you, Billy and Tony!!!!! read more

Bob's AC is my favorite hometown air-conditioning service company! They've been servicing our homes A/C all the way back when it was our great grandmothers to present day. When we need them they take care of us. (always) Kortni and Sharon are always professional on the phone, make us feel important and Bobby never complains even when we are the last call of the day. They care about their customers, but most of all they care about the quality of work they provide. Good service is hard to find these days but I personally recommend Bob's A/C! they have never disappointed us! I'm grateful when it's a 100 degrees outside and I know I can count on them to show up! read more

Bobs team did a great job installing my a/c on a rainy day, no less! From start to finish, they were knowledgeable and professional. They responded immediately to my request for a quote, and Jesse was very knowledgeable of equipment and how to maximize efficiency for my needs with the best value system. The team was prompt and efficient, friendly and responsive to our inquiries, neat and requiring only the very best parts and service of the equipment, making sure it was running at peak efficiency, and looking good as well! I would recommend Bob's A/C to anyone, and they've been here for many years, taking care of my friends and neighbors as well. read more

I had a great experience with Bob's AC from start to finish. The whole team was professional, responsive, and honest about what needed to be done. Kristin was especially helpful--she made scheduling easy, kept me updated throughout the process, and made sure everything ran smoothly. It's rare to find that level of customer service these days. The technicians showed up on time, explained everything clearly, and got the job done right the first time. My system is running perfectly now, and I couldn't be happier. Highly recommend Bob's AC if you're looking for reliable and trustworthy service! read more

No pressure sales with Bob. Owner came out personally, dressed professionally and knew everything about the property because he had installed the previous unit. That was over twenty years ago so he must have done something right. The quote he gave was 700.00 less than the other quote I received and in addition they began the work in three days. A three man crew was sent out and each of them were not only courteous but extremely respectful of the property. Everything about this experience was superb. Highly recommend. read more

bobs ac is the best ac company been using bobs for 10 years they have always been on time done a good job and was friendly and courteous. just had a new ac unit and supply lines installed the guys that installed the unit explained everything real well answered all my questions friendly and very knowledgeable I want to mention they names braxton will and nate I will always use bobs ac and will recommend to other people to also give bobs a call read more

I contacted Bob's about a quote on replacing my 25 year old unit, they came highly recommended. Jesse came at the exact time he had indicated he would be there as I was traveling a ways to get to my rental home. He was the most polite and knowledgeable young gentleman I have experienced here in Florida. The prices I was quoted were way less than other HVAC companies. I highly recommend this company for all your HVAC needs read more

All & all good experience(s). Those started with Jimmy coming out on a Saturday & replacing what I'd already diagnosed as a bad capacitor. Then up & running, refrigerant was low on 17 year system so I knew best to replace. About a week later ,Billy & Mac installed a new system They were both very polite & knowledgeable throughout. Another tec was out the next day for a follow up issue & ditto above. read more

Air conditioner not cooling. Called Bob's Air Conditioning in Umatilla FL. Bobby came out and did a thorough inspection of the unit. It was the thermostat. Bobby replaced the thermostat. He was professional, knowledgeable, courteous and got to the house in a very short amount of time. I will be requesting Bobby any time i need anything a/c related. The work was also done at a very resonable rate. ​ read more

I have been a customer for over 30 years. I called this morning with a filter issue. The ladies answering the phone were polite and helpful. A gentleman came out within 10 minutes and assessed the situation. I needed a new air intake grill. The gentleman came back to install the grill and a couple of filters. He was friendly, polite and efficient. Great service and great value. read more

Bob's AC installed a new unit 2 years ago. A fan control module failed under warranty, so I called for service. Cody is one of their experienced technicians and showed up very quickly. He installed temporary parts that he had on his truck to get us running until the warranty parts arrive. I am impressed with everything this company has done for me and highly recommend them. read more

Dean came out to give me an estimate for a new package unit, and he was great to work with. His communication was excellent, and he was super easy to talk to. The price he gave me was right in line with the other quotes I got. If I didn't already have a credit with another company, I definitely would've gone with Bob's for the install. read more

I was very happy with service and professionalism from technician Bobby. He was very pleasant and knowledgeable, and got my A/C cooling again. He was forced to work on my unit for almost 2 hours in the brutally hot sun but remained pleasant and professional without complaint. I will call Bob's A/C again when needed. read more

I want to thank Bob's Air Conditioning. They came out Wednesday and installed a new system and Nate and his assistant did a great job. Very nice and polite young men and know their job. Thank you and would recommend any time. J Edwards read more