I was originally recommended this co many years ago. I had constructive and professional service many times over the years. But this last job was a nightmare. Incompetence and a severe lack of understanding for customer respect. The guy behind the counter (not Rob) is a real jerk and has no clue how to do his job. I'm taking my business to SOUTHGATE Glass. I'm still shaking my head at the # of times it took to come in and visual inspect and phone calls to end up with a terrible product. Zero stars is more accurate... read more

Bob's glass stepped in and helped me out after another window company left me hanging. They have done what they said they were going to do, when they said they were going to do it. You really can't ask for more than that. The front office and organization have been helpful and very responsive to our needs. And the installation was done in a neat and timely fashion, by an obviously knowledgeable AND friendly installer. Our experience with Bob's has been exemplary, and I will be using them in the future. read more

Bob's Glass was amazing!! My mirror was broken during my move and I was so upset. It's an old, custom mirror and frame my mother made for me many years ago. I chatted with Jackie and Robert, they quoted me and their price was great! They even offered to have it finished same day. When I picked it up the next day it looked like it was brand new!!! It now hangs beautifully in my bedroom. I definitely will use them again and highly recommend them for any household or commercial glass. read more

BEST guys in the glass business - hands down! Very nice and polite on the phone. Easy to work with. Very professional. Thank you Bob's Glass for your excellent service! read more

While cleaning my apartment for a move-out, i accidently broke the front window the day i had to turn the keys in. It was a large window, 3.5ftx7f.5ft or so, and was old style apartment glass. I called around and it was almost 3pm already, and almost every shop i called said they couldn't get it done before closing. Bob's Glass said they were able to do it and were actually the lowest priced shop in my area. (land park/downtown) I took it to them, the guy at the counter was super polite, and when i came back to pick up my window they had it waiting and ready. Awesome service, Excellent price, and especially great to get something when your in a pinch. I will get all my glass from here in the future! read more

Highly Recommend! I called yesterday to see about getting a quote for a large commercial window that needed to be replaced ASAP. They came out first thing this morning to get measurements & just replaced the window. Very fast & highly professional. read more

A contractor working in my home accidentally broke my single pane window glass this week. I called a couple places before dialing Bob's Glass. Someone picked up immediately, gave me a quote over the phone, told me to bring the window in and they would complete it that same day (for a very reasonable price). Honestly couldn't imagine a better experience. And to top it off the guys behind the counter were friendly and helpful with unloading the window. A+ service! We have almost 20 windows we need to upgrade in the next few years and I'm definitely going to have them out to take a look. read more

Sounds like there was some miscommunication and changes within their company. Gave me a call to apologize and offered some solutions if I am still looking to move forward with the window install. I will probably be calling them to schedule this and will update after all is done. Thanks guys read more

My spouse and I went here to special order a piece of glass and was told it would be ready in a week. We showed on the appointed day to find it was not ready and was told it would be longer. The guy behind the counter was talking on his phone and could barely give us the time of day. We cancelled the order and left. I just feel that this place needs to get their priorities in order and have glass ready when they quote it. Now, we have received three phone calls from the guy here wanting us to come back to buy the glass and even though we explained we had cancelled the order in person, he won't listen and keeps calling and bothering us. We have purchased it elsewhere and are happy with the service we received from another vendor. read more

I contacted Bob for a patio door job and was quoted a particular price over the phone, a very attractive low price. My first gripe is not scheduling appointments. Even the comcast guys can give me 8am-2pm timeframes. I was told "We'll call you the next business day and let you know when we'll be out". I had to call in at noon to figure out what was going on... Once the repairman showed up and did measurements the price was almost doubled. I'm sure this situation happens, variables change (type of glass, custom measurements, etc). I called Bob to discuss why the price went up significantly. I asked for the measurements so I could get competing bids (why not get a second opinion). Instead of being courteous, helpful, and friends Bob instead became extremely hostile with him and refused to provide the measurement. Why hide this information? I understand not wanting to lose business; but being rude and hostile about it doesn't win customers. I won't be doing business with Bob. Be wary of price changes and this employees are sloppy, unprofessional. My wife was hesitant to let them in to do the measurements. read more

I took the drawer from my mirrored nightstand in to Bob's Glass. The nightstand got knocked over and the front of the drawer cracked. So I call around to some various places and Bob's was the only place that said they could fix it. With that, I was forced to disregard the negative reviews on here and try them out. The woman who worked the front desk was very nice. She told me that they might not be able to make it look exactly the same as the original but they will make it look close. She also told me it would take about a week to finish, which I also agreed to. I told them to just give me a call when it was done and left. So two weeks pass and I realize that I haven't heard from Bob's so I give them a call. The guy tells me that they needed a smaller drill bit to drill the hole for the drawer pull so they were waiting for that but it would be here tomorrow so it will be done tomorrow. Again, I tell them to call me when it is ready. Tomorrow comes and goes with no phone call. I give them another week and call back. The guy who answers says, "Oh yeah it has been ready for a couple of days, I just haven't had time to call you." Seriously? No time to call? Ugh, whatever. I go in to pick it up the next day and the woman (the original one I dropped it off with) says, "Oh did you finally decide to come get your drawer?" I tell her the whole story and let her know how annoyed I was by the whole situation. She apologizes but offers no discount or anything. In the end, the repair cost me $30 and I am happy with the result. So using Yelp math...4 stars for the product and 2 stars for service for an average of 3 stars. read more

This guy is a Jerk....I called to get pricing and he was awful... 1 large mirror and a coffee table glass... I have never been treated in such a manner as this, it is sad his prices were good but if he treated me this way on the phone I would be scared to do any business with him....Apparently he does not need my business... read more

I also don't understand the reviews. They were very responsive and did a great job on my old front door. That means old windows. The replaced the window (I broke! DIY!) And nothing but a great experience. read more

Bobs glass fixed my window twice $500 each time 58 1/2 in x 80 in and did a good job... but my window was broken a 3rd time so i called bobs and they had no record of me or the other business owners i referred to them. So they gave me a new quote that came out to $756.00 for the same window. As a business owner its important your customers know your being true and honest. To me that sound to much like they were trying to get over on me. So i decided to go to another place and got a better quote $465.00. sorry bob but you lost me as a customer. read more

I contacted this company to look at my companies building for repair. I was told that they would get back to me to schedule an appointment. When I didnt hear back I sent a follow up email which the manager stated they needed our address, so I sent that over. Didnt hear anything for 2 days, sent another follow up email. Which he stated again he needed my address. Gave him the address a 2nd time. Yet again, I heard nothing back. 3 days later, I sent ANOTHER follow up email. I was told yet AGAIN that he needed our address, gave him our address for the 3rd time. He responded that he got it and would call me that day for scheduling. 2 days later.......nothing. So I call this time, the same man answered the phone. I asked if he got around to scheduling and he stated that he did not. I told him at this point I dont want that company to come out. He than turned it around on me and said he had asked for my address 3 times (which I sent him 3 times), he even responded to the same email thread where the address was clearly stated THREE TIMES. His tone of voice was very "I dont want to deal with this". GREAT customer service! read more

Placed a window order, had a really short notice, and needed custom glass. Bobs employee came on a saterday (when they where closed) to install my last minute windows. Thank you very much read more

My friend and I went in for a piece of glass for a small picture frame. They cut the glass perfectly and we got it for free! :) Great service and very friendly staff. read more

I broke the glass canopy for my fish tank and could not find a suitable replacement online. I brought in the biggest piece of glass here. Bob's glass cut me a new piece for the broken one. I picked it up the next day. read more

They did an amazing job on my glass for the front door, it came out amazing !!! Definitely using them again! Great pricing too!

Highly recommend. Easy getting them out to give me an estimate on window replacement. They ordered window and installed it in a timely fashion. Window and trim looks great! No problem in making payment to them over the phone. Requested them to give me estimates for two more window replacements, if they can not repair it. Couldn't ask for more! read more

I spoke mostly to Rob but everyone was amazingly helpful, professional, and efficient. I called on a Friday to have a window and a mirror replaced. They came out gave an estimate, measured, and installed without skipping a beat in 4 days!! I was thouroughly impressed. They made the process seamlessly easy for me not to mention they were less than estimates I received from 3 other companies. I will use Bob's Glass in the future and would recommend them to anyone!!! Sarah J. Brown read more

Great customer service and instant satisfaction.loved their customer service.i really liked the way they treat their customer even on the phones. read more

The technician, Raymond, was prompt and professional! Very nice fellow and cleaned up very nicely! I highly recommend this company and especially Raymond for all your glass needs!!! read more

Bob's Glass has helped me out with some extraordinarily tough screen and glass problems over the past two years, so I figured it was time to write a review and express my satisfaction. First, my house was built in 1963 and finding replacement parts for my decrepit screens has been near impossible. Every place in town wanted me to buy all new screens ... except for Bob's Glass who took the time to rummage through their old, dusty odd parts box in the back to find some long-ago-discontinued rollers. Not only that, they gave me several of them for FREE. A few months later I had to replace the rollers on my oversized (12' tall) sliding glass door. Went to several places closer and nobody could visualize what I needed. In fact, another local place tried to sell me rollers that absolutely would not work. Hey ho, Bob to the rescue yet again. After an exhaustive search they found an outlet for the parts and special ordered them. I'm pretty sure they made about a buck profit off that deal, at most. So basically what I'm saying is that these guys are solid. They know their stuff, they have the best prices I've found in Sacramento and also have pretty great sense of community. For me, I like guys who really know their craft and it's always a bonus if I can do business with a local shop rather than a box shop (especially when the local shop is actually cheaper than the box shop). Can they be abrupt? At times (although I've never had the problems mentioned in other reviews). They're a small family business and are super busy. If you need your hand held and excessive fawning, you should probably stick to Home Depot or the cookie cutter stores. If you want quality, *personalized* work at a the best price I've found in town (and yes, my 1963 house has sent me ALL over the Sacramento/Roseville area) then go to Bob's. And if they forget to call you when your order is ready, just remember the phone works both ways and give 'em a call. PS This review really should be 5 stars but I was worried it wouldn't get printed if I was too ebullient about them! :D read more

I've had two projects done here, both times the service was prompt and professional. I had a coffee table top replaced and panes of glass replaced on a pair of antique doors. I was very pleased with how both projects came out. If you want it done right, by professionals, trust Bobs glass. I don't understand the negative reviews here. read more

this guy actually told me if i had the nerve to give him a bad review, he would SUE me. gotcha. had them come to the house and replace windows that were broken and when i asked if they could clean up all the broken glass they left under the window outside the yard so that the neighborhood kids wouldn't get hurt...he told me that wasn't his job, he was there to replace not clean up windows and he wouldn't do anything about it. i even called the owner. very rude, unprofessional and in general, i'd rather have shutters than hire this fu$$$$ again. thanks but no thanks.... read more

The other day I was robbed on Tuesday yesterday I ran into this guy Bob by a referral from another man and another company this company is awesome ladies at the friendes kind Courteouss willing to work with me goes out of their way to even explain to me how I can get it at a cheaper price and what I need to do to get it in to them they were so sufficient so quick I brought it down right away in the moment I was able to get it out myself the gentleman that worked on my window was so kind so polite that he came now and explain to me the different types of glass because I did not have a picture and at the end result when I was bluntly honest to him that I was just looking to fix it just in case this happens again because we were rocked he fixed it so quickly within just a few hours later on he was already calling me to come pick it up I truly appreciate all the hard work and the quickness of him and his staff read more

I'm not a yelper, don't plan on yelping ever again, but the prick at Bob's glass deservess the following: The aforementioned prick should take a take a course on human interaction. He is miserable and egotistical and takes it out on customers....smart. I had major issues with their work and his attitude. I recommend they hire someone who specializes in a good attitude. It may help their business grow. read more

I have a craftsman home built in the 1930's in the Med-Center neighborhood with wooden double hung windows, one of the lower panes had become mis aligned and needed to be repaired. I called four window shops in the area but Bob's was the only one that without question put me on their schedule. They met me at the end of their day, repaired the window, educated me on how the window sash worked and gave me some practical advice on how to reduce impacts of winter drafts just in time. Bob's is the local guy, I would recommend them to my friends and will call again if needed. read more

I don't know why the other reviewers had such bad experiences at Bob's because I had a great one. I came in with a busted kitchen cabinet door and measurements for replacement glass. I was greeted right away and shown my options - both in stock and the glass I could order online. I was also given helpful cost comparison so I didn't overspend. Within 1/2 an hour I was on my way with custom cut frosted cabinet glass in tow. All for a great price. I would recommend Bob's without hesitation. read more

I recently needed my sliding glass door fixed and Bob's Glass was the right choice. Not only was the price right but the work was done fast. Brian came shortly after my call and replaced the glass and wheels so now it slides beautifully. (Opening that door was a work out before! )He let me in on all he was going to do, he worked fast and cleaned up. Very nice experience, will call again. read more

Initially I had an issue on their scheduling (never the people) and put one star, but these guys fixed it right away and made everything right. The owner actually handled the account and measured the windows for us himself. The repair service was very fast and the communication was flawless. I have worked with two other glass companies and there is no comparison, these guys are the best. We will use them again in the future. read more

Called Bob's Glass for a quote on glass for a desk. Gave dimensions to the Lady on the phone. After she checked with someone else on price, she gave me the quote. I thanked them, then subsequently called others in area for competitive quotes. Decided i would go with Bob's quote etc. and upon calling back to place my order I ended up talking with Bob. I repeated my order and dimensions and subsequently received a much higher price. I told Bob that i was quoted another price earlier in the day. He was surprised at the price but said he would honor the price upon confirming with the woman that quoted me originally. A bit later the woman that quoted me originally called me back and explained the discrepancy in pricing was due to the thickness of the glass needed which in this case would be 1/4" for durability on a desk. I kept my order and will pickup at the end of the week. I hope all turns out well and plan to update my review upon receipt of the glass. read more

A handyman friend of mine recomended Bob's Glass. I called them and got a quote. They arrived early after calling me and asking if it was ok. They replaced the window in under 30 minutes. I was pleased with their work. read more

I had a custom piece of glass that I needed duplicated. Bob's glass was the only place in Sacramento that didn't turn me away. It was speedy service and no gimmicks, they keep things simple and quick. read more

My front windows are double pane and started to fog up because they are over 20 years old. I called Bob's Glass and they came right out for an estimate and even worked around my children's nap schedule, how nice is that?? I wasn't sure what the best way to fix my windows were and Rob was upfront and honest with me about my options. I opted to have my windows retrofitted, and boy was that a great suggestion/choice. I had also received quotes from other window places and Bob's was the most reasonable. They told me that they would order the windows and in 2 weeks they would come in...exactly 2 weeks later they were ready to be installed. Brian came out and did a fabulous job. He was professional and got right to work. The windows look great and I am so pleased that I chose Bob's to do the job. I will definitely be calling them when the rest of my windows need replacing. read more

I've used Bob's glass twice now and they have been absolutely great! Not sure why they have so many bad reviews, but I've only had good experiences with them. The first time was to replace a large broken window in the home we had just moved into. They were fast and very professional, and they even cleaned up after they left. I called around to several other window companies and they had one of the more competitive prices. When another window cracked several months later, I called Bob's Glass again and they fixed it in no time and again the price was extremely good. No complaints, would definitely use them again in the future. read more

Used Bob's to replace a few windows in a 100+ year old house. I don't know how they did it as the windows were cracked and painted shut. They were on time, fair priced and did a great job. This was their fourth job for me and I will use them again. They are true craftsmen. read more

stay away from this rip-off artist. He will overcharge you on a 2nd order claiming that he made a mistake on the 1st order. No sense of community from this low-life! Zero stars for this place! read more

I scheduled the appt on a Monday for the tech to come to my home that Thursday between the hours of 3 and 5. This was the appt time that i was given by the dispatcher. Told me that this would work best for the tech. I am a tech as well and completely understand how appt's work. If i want my company to be successful and grow, then i must meet my commitments to my customers. Sometimes i may need to eat some time because i may get done early at a job and then sit and wait for a bit for my appt to show up. This is the cost of doing successful business. In the case of Bob's Glass, the tech showed up an hour early. I was not home. I was still on the road after leaving my Service Call in Richmond so that i could make it home in time to meet the tech from Bob's. I took time off from my job to make sure that i would be able to be available to meet the tech. So instead of me getting paid for 8 hours today, i am getting paid for 6 hours because i was commited to meeting the appointed time that i had agreed on. The tech called me about 2pm and left me a voice mail to let me know that he was there, he rang the door bell but nobody answered. I did not check my voicemails till i got home. Called the tech and he told me that he had left the area and could not come back. I called his dispatcher and told him that we had an appt between 3 and 5 and that his tech arrived an hour early. The dispatcher told me that he was not going to have his tech wait around for me. That we (the general publc) do not know how appt's work! Well he was not sypathetic to say the least in fact i think he didn't care if he got my business or not. My only recourse is to write this review and advise others. if there are enough bad reviews (i already see 5 poor reviews and there rating is 1.5 stars out of 5) they might start improving their customer service. I am going to call their competitor and give them the opportunity that Bob's Glass obviously does not need. Ihave to give one star, but honestly i would give a negative star if i could. read more