Update on my last review. Bob needs to retire. He convinced me to have a new HVAC unit installed. It's a great unit but his installer is not certified on the unit and screwed up the installation. Over the course of the next 6 months, I had Bob come out 3 times because of various problems as the weather changed and the system would not work. That alone was bad enough, but The last straw was in July when my AC just stopped. Bob blamed it on my smart thermostat (he doesn't know how to operate them or install them....I had to do that) The next day, w no AC I called out another certified tech who found my drain pan filled w water due to wrong installation so it had kicked in the shutoff valve. 4" of water had to be removed from the attic! At least the drip pan worked. Bob showed up at the same time and got pissed off, but then promised to reimburse me for the repair he had missed the day before. How can you not see 4" of water in a brand new drip pan?! I sent him a bill and never heard anything back. He reneged on his promise to make it right. The whole experience was a major pain. We wouldn't use Bob for anything again. read more

My air conditioner was struggling to keep up during hot days, and wasn't even keeping up at night. I called Bob based on the excellent Yelp reviews. He came out, checked my AC system, and said the cause was a dirty AC filter. I changed it, monitored it for several days, and it still wasn't cooling enough. Called Bob again, he came out and basically said my AC was working perfect, most people would be lucky to have an air conditioner working this well, and it must be all in my head. A month later, I still knew something was wrong with the AC. Called Royal Aire, who checked the system and found it was 2 lbs low on refrigerant. They charged it up, and now it works perfectly. I cannot recommend Bob, based on his overlooking something as basic as a low refrigerant level. read more

They will put you on hold searching for answers don't know anything except how to answer the phone running the business out of the house waste of time save yourself read more

I called Bob the other day because I was having an issue with my heater. He said he would come by in an hour and he was on time. He was quick, honest and continued to offer support over the phone, even after he left. The problem was solved and he could not have been more helpful. read more

This happened during the week of the devastating Camp Fire, and my town of Paradise fire captain husband (of course) was working while all this was happening, so I was expecting not to have anyone out to look at our unit for at least another week. I called Bob's HVAC at 4:30 pm on Monday, and he was out here the very next morning, first thing, to take a look at our heating system that was blowing only cold air. He was quick, courteous, and so understanding regarding our predicament! It turns out that the hi-limit part was broken and it would take 5-7 days to get that part ordered with $15 for shipping, OR, we could overnight it for $100 shipping. (We decided to save the money and be cold for the week.) The funny thing though, was that he recognized his own work from the LAST time something happened with our unit, years ago, and we had dubbed the broken part, the "flux capacitor" (from Back to the Future fame). It was great that he remembered that silly name and that he remembered us from before! Then we had a good conversation regarding how important a good sense of humor is these days. He's a super nice guy who will definitely go out of his way to help a family out. So. Nice. Anyway, he kept me updated on the part, via texts, and was out here again the very next Tuesday to replace the part, quickly and with no nonsense. Oh glorious warm air, blowing in my house! So happy now, so thankful for this man, Bob. Thank you the most-est! read more

Bob from Bob's HVAC deserves 20 stars on this 5 star schedule. He is extremely knowledgeable, reliable, fast, friendly and seems to genuinely care about his customers. Those things go a long way, but you also might be wondering about pricing. Well, rest assured, his price quotes were incredibly low!! Thank you, Bob, for all of your help that you did with our HVAC unit for our family during this massive heat wave. We called 5-6 other HVAC companies and cannot recommend Bob and Bob's HVAC highly enough. Thank you! read more

AC stopped working today, Chico in late June. He showed up on time a couple hours after we spoke, diagnosed the problem immediately. He didn't have the replacement part with him, returned a half hour later with it, installed quickly, and the AC unit was working again same day. Great price, very nice guy, thank you! read more

I called and left a message a little after 8am on a Wednesday. I had already called several other companies. None of them could come out any earlier than Friday. We have a special needs child who must be in an air conditioned setting. So, needless to say, we were in an emergency situation. Bob called me back at 10:15ish and said he could be there by 12 TODAY! He came out, diagnosed the problem quickly and was able to fix it on the spot. It needed a new motor starter. He arrived at 11:50 and was done by 12:30. And I do believe it was fairly priced. According to my husband he was very friendly and professional. We will be using him in the future! read more

Called at 0845 this morning and Bob came by to take a look at my heater within 15 minutes! My boyfriend was freezing so he started a fire and soon our house was full of smoke. Bob came and opened the damper on our fireplace because my boyfriend left it closed. (Which was not what I had originally called him for lol) so thanks for that!! He gave me some helpful advice on the process of how the heater turns on and what it should do and things that didn't look right etc. Service was quick and efficient. He was extremely friendly and knowledgeable. Would definitely recommend! read more

I feel lucky I called Bob to check my A/C unit and not someone else . Bob was right on schedule , he did a quality job .I could not have been happier with his service ! read more

One call, prompt response, came out and fixed our AC quickly without any drama. Plus, he's a funny, interesting guy. Nice work Bobby Dean Jones! read more

Bob was awesome! He was great to work with, positive, fun, and came quickly to help us with our ac issues. A true pleasure to work with. In fact we just scheduled him to take care of a rental that need attention. read more

Scrnario: it is 107 degrees and out air goes out. We call Bob and he is at our house in lest that an hour. Turns out our fan motor had died. He fixed it quick and charged an absolutely reasonable fee. Many would have way overcharged due to the emergency nature of our call. Great guy, great service. HIGHLY RECOMMEND. read more

When my furnace went out on a Friday, I called Bob and he came out the same day to check out the problem. He had to order parts which arrived on Monday, which was a holiday, but he came out and installed the new parts on the holiday. Very satisfied with service. read more

For me to write a review, the service has either got to be really horrible or fantastically excellent. I'm so happy to write one of the latter for Bob's HVAC of Chico. Our old, very old, a/c unit was acting up for a week and finally just took a dive and started blowing hot air. You get used to living in 100 degree heat here in Chico, but having a 7 month pregnant wife and two little ones, a/c is really important to keep them all comfortable. So the a/c goes out on Thursday, service call placed indicated that they had no openings until Monday. That meant spending the next 3 days in 100 degree heat...not good. When Bob got word of my situation with my pregnant wife & kids, Bob was able to squeeze in some time for us on Friday (the next day). He quickly identified the problem and got the necessary authority from the home warranty company to replace the failed motor & fan blades. All the work was done within the hour and a/c was working again = happy wife & kids = happy me. Bob, the person, was very professional and knew what he was doing. He explained all the issues, what was needed to be done, and what it took to get it done. In summary, Bob took care of everything. All I really had to do was open the door & show him where the unit was. But more importantly for me, he understood the importance of prioritizing his service calls and acted accordingly based on each case. I would recommend Bob's HVAC of Chico to anyone who wishes to have any sort of work on their system. read more

Bob saved the day!! It was Saturday on the 4th of July weekend when my AC decided to play hard-to-get. I had family coming to stay for the weekend, already in transit. The forecast was... well, if you live anywhere in Butte County, you *know.* Panicked and way too hot, I started calling around, doubting I would find someone to come right away on the holiday weekend. To my delight, the friendly and professional Bob of Bob's HVAC, said no problem, he would be right over! I was so happy with his service. His weekend emergency charge was very reasonable. He knew immediately what the problem was and had my AC back in business in just 45 minutes! I was so relieved! He seriously saved the weekend. I would highly recommend Bob's HVAC--prompt, professional and with an obvious expertise in AC and heating. Thanks Bob!! read more

Out real estate team uses him all the time for inspections. He always answers his phone and is really timely. I recommend using his comprehensive services anytime! read more

Excellent fair service. Called back quickly and got us in quickly even though he had a very full schedule. My husband who has a class c20 license was very impressed with his knowledge, service and pricing. Highly recommend him! Oh and he rides mt bikes which is pretty cool read more

This Sunday I tried to fix my on thermostat, in doing so while it was over 108 degrees , I managed to break the whole unit. Called Bob and he was out in less than hour, had the unit fixed and parts replaced in under an hour. He is professional, always available and his prices are reasonable read more

It is so rare these days to find competent, honest service people. Bob is the best! He called back right away and got the job done. Dependable, trust worthy, skilled, and personable is why he consistently gets 5 stars on yelp!!! read more

Bob saved us for the 2nd time. The first time, our home warranty service had another company come out. Their "fix" did not work. We called the home warranty back and that same hvac company couldn't come back for 3 days!!! I called Bob - who was referred by quite a few people - and he came out the next morning. Turns out the other hvac company had pumped the a/c FULL of Freon - so much that it may have damaged the unit!! They also clipped the tie on something that had to be kept away from the unit - which created a dangerous situation. Bob got it all fixed and trusted that the warranty company was going to pay him. Day before yesterday, our air went out again - on the hottest day of the year - and he came the next morning. He determined it was low on Freon. Filled it, fixed it, and was out in a short amount of time. The charges were very reasonable, and we couldn't be happier with his service! read more

A/C stopped working right at the beginning of a heat spell. Based on the Yelp reviews, I called Bob and he was there right at 8 a.m. the next morning (as promised) and fixed the unit. I would highly recommend him. read more

Knowlegable, responsible, thorough, honest, reasonable and patient - if you are looking for this type of service look no further - if you want lesser look elsewhere. Bob's replaced our furnace and AC system in 1 day and less than 36 hours after we called. They went eh extra mile (and in this case 200 + miles) to get all of the parts we needed for a timely and successful installation - When it is 100 degrees Fahrenheit that type of service is much appreciated. John the technician, Charlie and Jared the installers, Bob the owner and Lucy on the phone were all 110% professional and more than competent plus their overall price was fair and spot on. Looking forward to dealing with them should the need arise and will use their periodic tune-ups. Thanks Jordan and Terry and son. read more

Bob answered on a Saturday, arrived within the hour and left with our A/C restored to working order. A man with integrity who gets the job done and bypasses the sales pitch. Thanks Bob, you'll be my first call next time too. read more

Bob installed an entire residential HVAC unit at my home, and has done service at my office, and my parent's rental. He is always very prompt, thorough, professional and honest! You really cannot do better than Bob's! read more

The apartments I live in uses Bobs HVAC so I have had to deal with this man unwillingly and on multiple occasions. He is unpleasant and has been disrespectful to myself and my home by speaking condescendingly and doing things like walking in without anyone opening the door for him. He said a wire was loose on our ac and when we inspected it there was a twist tie on some wires. Is that the wire? I do not reccomend this man for any work if you can help it. read more

Bob answered his phone on the first ring & set my appointment first thing the next morning. He tested a bunch of things & found the problem within 20 min. My fan was blowing 24/7 (while turned off) and only cold air was coming out of the heater. Now my heater works great & my power bill will be less. I'm so impressed by his professionalism and sense of humor. I will always call him if I have any HVAC problems in the future. And yes, he will go to Paradise :) read more

Bob did a GREAT JOB!! He definitely knows what he's doing. I got to know him while he worked and I learned that he is a down to earth and really honest guy. We talked about the other shifty businesses and he's a guy who used to own a biz with several employees and now he's retired just doing it himself now but with all of the good reviews he's getting busier and might have to start going big again. Call him while he's still available personally read more

Bob came to my house and after some talking went up to the HVAC unit on the roof. Came back down in about 30 mins, total time was about 45 mins. Charged $125. As he was leaving he mentioned that the blowers(?) needed cleaning. He didn't note anything on the receipt though, except everything looked ok. My name etc. were also not recorded on the receipt. I was not impressed and think I was overcharged. Won't be calling him again. read more

I called Bob to come fix my broken heater and I am so lucky I did! He was able to come look at the unit that same day and fix it in one hour! How wonderful is that? He is great! Definitely recommend him for any situation! read more

Bob came out last Saturday and had my HVAC unit back up and running in less than an hour. He was personable and professional and I would recommend him to all my family and friends. Thank you! read more

Called and made an appt. for an estimate. They could not make it and gave me a later time which they could not make either. Don't waste your time. I waited over 4 hours before they cancelled. My time is valuabe, not waiting for them. read more

Scheduled an appointment with Bob's based on his positive reviews. When I spoke with him on the phone he seemed like a very nice guy. He failed to show up for our appointment and when I called he was very apologetic so I rescheduled our appointment. He again failed to show up. Nice guy or not I cannot give a positive review for someone who fails to show up twice in a row. I will be taking my business elsewhere. read more

Like others, I called Bob due to the positive reviews here. He responded to my call quickly after I realized my newer AC unit wasn't keeping up in the 100+ degree weather. Bob had my family cool and comfortable by the afternoon the same day. Even better, Bob is just a decent dude. Reliable, knowledgeable, and trustworthy. read more

Our less than 3 year old A/C unit went out in 100 degree weather. Bob tried to help me troubleshoot over the phone, but it still wouldn't work. He came over promptly, on a Sunday afternoon, and made the repair for a reasonable rate. So glad we found him! read more

Air Conditioner failed late afternoon, so checked Yelp and saw all the great reviews on Bob's HVAC. Called Bob and he came over next morning. He knew the problem right away, and got my air conditioner up and running at a resonable price. Could not be more happy with his service! read more

Hottest day of the year and my AC goes out. Called Bob based on Yelp reviews and he was on my side of town getting a part for another job. Came right over, diagnosised the problem and had us up and running in about 40 minutes from the time I called. Great service and even betting response time. I recommend him highly. read more

So glad we called Bob. Our furnace went out on the coldest day of the year. Bob came out, said a capacitor was bad, picked up a new capacitor and had the furnace running in a matter of minutes. Price was more than fair. I would definitely call him again in the future. Thanks Bob!! read more

Bob is a miracle worker!!! We were sweating with our AC unit shut off by another company's "repair" man after being told we would be best off buying a new unit for either $8000 or $9000, that would be installed in 2 weeks!! Who wouldn't want that at 100 degrees? Called Bob due to his outstanding Yelp ratings: he was here in 15 minutes, diagnosed and repaired the three problems he found, only one of which (ice around the coil) coincided with what the other guy found. Inside an hour we were enjoying cooler air than we have had in years. Bob is a genuine old school, let's fix it and keep it running" type of guy. If you are searching for an honest repairman, who can perform actual repairs, he's your man. We are telling everyone we know to avoid the local company we used the prior 30+ years and switch to Bob. Thank you again Bob! read more

Based on Yelp reviews I used Bob's and had an excellent experience. He was very responsive, on time, and fixed the problem in short order. Good customer service. I would definitely use him again. read more