I called about having my air conditioner looked at as it's been in use now for 10 years and had…read morenever had it cleaned or had any routine maintenance done on it. I found Story heating and air conditioning on yelp and noticed that they were by far the highest rated in the area, so I called and spoke to bill who was extremely polite and helpful. I explained my situation to Bill and he took care of it and charged what I felt was extremely reasonable and he didn't charge to drive the 20 miles from Chico to Orland. Anyway I was extremely pleased with the professionalism and great service provided to me and would highly recommend Story Heating and Air Conditioning 5+ stars.

Came to do maintenance on my 2 ac units. Wouldn't go in the attic cause it's too hot. Arrogant…read moreattitude. Not getting my money. Spouted why ac service guys were so smart.

Our start capacitor for our A/C compressor went out just as Caleb was doing a service call next…read moredoor on a Sunday afternoon. My husband asked him to come over and check on our A/C because it had just stopped working! We were lucky he was able to come right over and check it out. He diagnosed the problem, had the part and fixed the unit in a short amount of time. Caleb is saved us from having to rent a hotel room to avoid staying in a hot house tonight. We've had several days at 100+ degrees!

Needed help quickly on a very hot summer day. It was a mystery assignment and their tech was…read moreextremely knowledgeable and thorough. Even I don't like assigning a mystery to be solved that alone an electrical and A/C mystery. Like a true detective our tech was able to take the time and through elimination and determined isolation figure it out. An arching at the fuse box. Fine work and really appreciate their help!

Josh came out to take care of some maintenance on our HVAC system. He was on time and did a great…read morejob giving our system the once over. He didn't want to try to sell us another system, found out our HVAC is 34 yrs old and was well taken care of. I would not hesitate to have Feather River come back in case of issues. Nice,honest techs!!! Thanks Josh!!

Very professional work was done quickly. Hired them now to maintain the system. Thanks for your…read moreprompt work.

I found Pro Tech Heating & AC and one other firm with time and interest to look at the commercial…read morerefrigeration unit installed in my kitchen cabinet. My complaint was noise that had increased in the past year. The other company wanted $3,000. Nicholas Boxler of Pro Tech asked for $400, and I accepted his proposal. The new unit he installed greatly reduced the noise, and he took time to explain how the unit was working and investigated other sources of noise. When I told him that I could still hear some noise, he order some screws and bolts and came back the next wee to make the final adjustments at no additional cost to me.

Nick at Pro Tech helped repair my moms hvac, he was able to find out what part had gone bad and…read morereplace the single part. This saved my mom thousands as other repair/replace techs had tried telling her to replace her full unit. She's on a fixed income so being able To just repair the unit was amazing.

Awesome service! Quality work, efficient, and super friendly. Installed my new Ecobee thermostat,…read morerepaired some wiring to improve the HVAC system, and helped identify that a vent in our home was completely disconnected behind the walls, and cooling the attic space! Jumped in, and repaired the vent on the fly. Will absolutely be hiring again for future HVAC needs. Update: 1 year later, I hired Justin at Upfront for an HVAC Check-Up, and I'm extremely grateful for the time he took to make sure the system was running smoothly. He throughly cleaned the condenser, walked me through how to maintain the condensation pump (after cleaning it), pointed out areas that could use improvements to support continued maintenance, let me know potential issues to keep an eye on, and even talked me through parts that I could purchase to improve the system (if I wanted to save some cash and try to work on it personally). Great value! Very impressive guy, and the best kind of service you could hope for. You don't need to shop around for quotes... just call Justin and he'll take care of you.

We have been in Nevada County for 21 years. In that time we have switched HVAC service vendors more…read moretimes than I care to admit. The reasons are pretty much on a rotating schedule . We all know them- Not showing up for a variety of reasons, technician is suspect , work area left untidy, the actual work was incomplete or incorrect requiring a second service call. The last change was because without any notification the summer service went up 165%. All these problems have gone away since we moved to Justin and UpFront Heating and air We are very pleased with this latest change. Do yourself a favor and give Justin a call Jessica

It's been very hot these past few days, and our air conditioner suddenly broke down. This morning I…read morecalled Grimes for help. They sent two technicians came to our home within two hours. The air conditioner is working perfectly again! Thank you so much to the technicians Ricky and Kane for their very kind assistance. This is a very professional and reliable air conditioning service company in our area.

I recommend Grimes HVAC company that renewed my AC. Bryan was highly professional, honest, and…read moreconscientious from start to finish. The estimate was fair, but, incredibly, the final bill came in about one-third less than expected. Woohoo. Lori E.

Owner, Paul, is a nightmare to live next to. He stacks up 30+ air conditioners and scraps them in a…read moremassive utility trailer just about five feet from my front door. He has blocked my truck in with his forklift and air conditioners. We asked him for 2.5 years to stop and move the trailer so we could have some peace and quiet. He has random men throwing air conditioners into this trailer. He always just laughed at us and said, "I gotta work." Come to find out he has been operating ILLEGALLY at this address for the last 27 years. They made him move all his JUNK and cease operation. We were right all along, he was wrong and horrible. Now he told me I'm a stuck pig and he's going to make my life as miserable as possible from here on. imagine threatening that to a young woman who lives here just for her demanding peace in her home. Just to get back at us, they are using the backyard directly in front of our home as a scrapyard/junkyard. It's loud from 7am until 7pm, just as he intended. He was out there until 7pm tonight running his forklift, it's 7:05 and his music is still playing loudly. Paul is the lowest form of man.

Intelligent & honest. What more do you need then to trust someone that is working on a system you…read morecan't see or understand? I have used this company for years and have never experienced a problem. If anything, I have always had our units fixed and working without a major hassle. Excellent service that our family really appreciates.

Very positive experience working with Mike and Dustin. We replaced two water heaters with a…read moretankless and re-rerouted some messy legacy plumbing. Their bid was price competitive, they work with great brands on the water heater front, and they made sure everything was done right. We're now using them again for some remodel work.

Mike and his son Dustin are a pleasure to work with. They communicate well, and are calm, friendly,…read moreand happy to accommodate complicated scenarios. They have assisted me with a series of steps for ongoing recalls with my tankless water unit - it has required deadlines, frustrating coordination with the manufacturer, and the rush order of parts to keep the boiler working and a vacation rental online for guests. It has been a process but Ivy Plumbing has kept us going.