We had LaPlante on the schedule for a service but when we arrived to the house, we had an emergency…read moreleak. We called them and they would not come out for hours. When they came out they fixed nothing but charged us $295. The next day, the owner came over, gave me a general business number to contact and did not follow up with us at all but still charged us $198 for this visit, for a total of $507.79 for ignoring us for hours on the first day and coming by the next day and doing nothing. Avoid them at all costs.

After the original home visit to agree to the job, it took months of rescheduling to start the job…read more The men know how to install new plumbing, but the the hourly costs were astronomical. Ask for the hourly wages before hiring them.

I hired Drain Pros to replace the wax ring on my toilet because I believed it had been installed…read morewrong. The good: Seth came to my house the same afternoon I called. He was very friendly and helped me with more than just the toilet seal, offering to clean out my sinks and identifying the cause of a defective faucet that my landlord had ignored. He also removed a small clog from my plumbing that I was unaware of. The bad: I'm not confident Seth completed did the job I hired him for. He spent a lot of time pouring baking soda, talking with the neighbor, and explaining his political views, but at no point did I see him replace the wax ring on my toilet. He later texted that he would send photos of the old seal as proof that he had completed the job, but when he did share a few pictures, they were unrelated. The next day, I discovered that one of the bolts holding the toilet in place was loose. I brought it up, and he claimed he intentionally left it that way and forgot to tell me I should tighten it myself the next day. I haven't found any evidence that this is a normal step in replacing a wax ring, but in either case, not everyone would have thought to check. Finally, I never received an invoice for the work. He promised to send one, but after following up five times over two weeks via both text and phone call, I've still heard nothing. He has stopped responding to messages. I liked Seth as a person, but I recommend hiring someone more professional for important plumbing work.

Seth was right there for us for some demolition work, and was a total craftsman - even for demo…read morework. he meticulously cleared up the debris and took it away for disposal. like it never happened. this was much appreciated. He is multi-skilled in all the trades, so that when unexpected situations come up, he is knowledgeable and experienced to deal with the situation effectively as a one-stop shop - and when doing home improvements, THIS is a KEY advantage to using Drain Pros and Seth!

Not sure if still in business, Randy the owner passed away in December. He had worked at my house a…read morefew times and seemed exhausted. Great knowledge of septic systems and Tera lift . After a few unsuccessful attempts to contact I found obit for Randy . Good guy gone way too early . May God bless him with peace.

Beware, was quoted a price by Randy(owner) however after installation of new septic pump his bill…read morewas $530 more than his quote! he misrepresented the cost of pump, labor and hrs of labor. i will not only never recommend this company i will not use it for future pumpings of my septic either. secondly, Randy has a problem with communication or as he like to say when he doesn't show up the day scheduled, it's a misscommunication.

I called this place last Monday and someone got back to me this morning…read more The person stated they could not help me for several weeks and there were 40 people ahead of me that wanted plumbing work done I guess this is a one-man operation.

When my old water heater began to leak, I called B&B. I quickly got a call back and Pete came by…read moreshortly after to check out my problem and gave me an estimate. He returned on Monday with a new unit and quickly had my hot water problem resolved. Very expert and friendly service. I'd recommend this locally owned and operated company to everyone with a plumbing problem.

We had a situation of a main drain clog at our mother's residence during the summer of 2022 which…read moreoccurred the week that she was about to host out of town guests. Bo was able to respond within a day of calling and was in for the challenge which was the result of years and years of gradual drain build-up (no longer being able to run the washing machine or sink drains). We could not have asked for any better service/treatment for Bo's prompt response and diligence to find where the main drain was plugged. The reviews were our guide in looking for a trusted and reliable person to help and we can say that Bo did not disappoint. Thank you Bo!!!

Bo is the ONLY plumber we've ever dealt with since meeting him back in the day the first time we…read moreever had a plumbing issue after becoming new homeowner's. He was great to deal with right off the bat and has a wonderful personality. He makes everyone feel comfortable and never fails to get you laughing either! Very open and honest about everything he does, showing us physically along the way what he would do and explain it all to us as he went. Being involved like that when you're the homeowners is awesome because you also learn as you go. We hadn't needed him in quite a few year's after replacing our old septic system (sorry Bo) but when our washer suddenly began backing up recently and sporadically, he was the one we called. He just left a little while ago in fact and all of the plumbing in the house is running amazingly well and draining quickly as it should. He's never failed to get us where we needed to be 'honestly and efficiently!' It was great to see you again Bo and catch up while you were here! Thank you so much for 'all you've done,' we really appreciate it!!!!! Take care! Time to go do some laundry now!!!! :) Audrey and Bobby Chagnon

Charged us for 1.5 hrs of work when he was only here for 50 minutes, much of which consisted of…read moremaking chit-chat. Straight-up highway robbery. Do not recommend.

Allen jump on the project without hesitation. Isolated the problem to my satisfaction at a price I…read morecould work with. I'll employ him again in the event it is necessary.

Although it took some time from initial contact to the actual repair (ballcock), Rene delivered…read moreexactly what you'd expect from a third generation Vermonter, excellent service, reasonable price and a blueberry pie to boot! Now semiretired, you may be in for a wait, but it's worth it if you can. Thank you Rene. Ross

Rene is great, very good plumber, sometimes it takes a bit to get him, but call him a few times…read more you'll likely get him. In these days of everone is too busy to help, we have to have a little patience. Good Luck.

I can't say enough good things about Working Dog. Throughout the years they've helped me through…read moresome crappy situations and are always kjnd and professional. They aren't out to take your money and have given me advice and guidance many times. Their rates are fair and the work is good. Keep up the good job Working Dog!

Prompt reply & great service. Professional & great price. Highly recommend them for all your septic…read moreneeds.