I bought my scooter here a month ago, and brought it in for service today. I was referred by several people (friends) who've bought from them through the years. Charlie, the owner, and Brandon are great. Have always been super kind. They always keep their commitments, And are very fair on any non warranty service. I love them, and love my scooter!!! I'd highly recommend dealing with them! read more

Bob is straight forward guy wants to help you find the right scooter. Fair prices,. Allows you to test ride to check out scooters. Bought mine a year ago and still works great. Recommended many people to go visit Bob. read more

Horrible customer service. I know the owner wouldnt appreciate his office help to be an idiot and to be so disrespectful. You never know who your talking too. I was trying to speak with a manager and he played a stupid game with me by refusing to give me her the name. It would have been simple but that moron decided he was running the show. Now you have a bad review about customer service. You should treat people with respect young man. Did you think you could do this without me saying something. I will never recommend Bobs Mobility freedom to anyone in or out of Hemet. Mike Berg should try training his staff better. Shame on you kid for acting like an owner when being just a peeon. read more

I purchased a scooter in Oct. 2014 and am very pleased with it. I got a 2 seater and attached a wagon to it to carry my Pug around. We have been in a few parades, Riverside Veterans Day Parade, San Diego Pug Rescue At the Pride Parade and a couple of others. Every place I go people come up to me and say what a nice looking scooter. The service is great and for small repairs I've been charged very little to nothing. I also now have a 1 seater to putt around on and they have taken very good care of it too. My extra equipment that I added were under scooter green lights what a sharp look at night the scooter looks more outstanding. I taken my scooter to San Francisco, Las Vegas and many more places. There also great for the County Fair and swap meets. They are outstanding for sales and service. read more

Bob's Mobility Freedom - Mobility Equipment Sales & Services Near Me - Hemet, California

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My dad purchased a scooter from this place about one month ago. He paid about $2,000 cash and financed the remaining balance (about 700). No more than a week after purchase, he passed away. Due to his poor health, he never actually rode the scooter. Because the scooter was only purchased a week prior and it had NOT been used, i was hoping i could return it. My sister called Bob's on July 18th and she was told she needed to speak with manager but he wasn't available. The office girl took her name and number and said he would return her call. After five days, there was no return call so she called back on Aug 23. She was put on hold for over 25 minuets with no one answering. She tried calling several times again that afternoon but got a busy signal saying they were busy helping customers. My sister, hoping i would have better luck, then gave me the number to call. When i called, i spoke to the manager who said he would not return the scooter, despite it being in brand new condition. i explained that we needed the money for the funeral and he still refused. He then refused to return my follow up phone calls. My sister later received a call from Bob's store after the manager spoke to me. Bob's then proceeded to tell her that he would remove $250 from the balance owed for basket we never received and he would write off remaining balance of $550. He thought we should call it even and that said I could come down and get 2nd key and invoice marked paid. She called next day said she would be down. She asked him what time and he said he gets in at 1pm. She called at 1 pm to ask what would be a good time he said 2 1/2 hours. So at 2:30, she went down and he wasn't there. Employee at store called him and he said he was in town but busy. He told the employee she was there to pay the balance of 550, which was NOT their agreement. Employee said she could come back when manager was back. I think he was avoiding me hoping I would just pay balance. Moral of the story, i would not recommend this business. They seem to screen phone calls, and have shown little to no compassion for our situation. read more

Bob's Freedom Mobility Scooters is a family owned business that will cater to your disability needs. They take the time to answer your questions fully and accurately. I am extremely grateful I was referred to them by a friend. John, the manager, possess stellar customer service and he truly goes out of his way to facilitate choosing the scooter that will best fit your needs. If you are on the market for a mobility scooter, your search is over. You will not be disappointed. Huge selection of scooters are available at any given day. Bob's Freedom Mobility Scooters definitely stands out from the rest of the crowd. read more

Don't know what's goin on, they have been closed for over 2 weeks now, and my scooter is having major motor problems

What can we say, Charlie is an amazing customer service professional who assisted us from start to finish and was completely thorough throughout the whole process in purchasing my Fathers scooter and customized it to my Fathers liking. We love it and so do others and we cannot Thank Charlie enough for his help and advice. We will definitely bring you more business and look forward to seeing you again. Thank you again read more

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I just recently came across getting a scooter, and found bobs freedom . I went in just to get some info on the scooter. They were very helpful and friendly!! It's a small business but very Welcoming and polite. I would recommend them to who ever needs assistance. read more

I'll never do business again with these 'Christian' people, the fact that I saw the sign that said 'all sales are final' should've alerted me to the fact that it was questionable to purchase a mobility scooter there. But, I spent nearly $3000 and the next day tried to return, which they offer a 35% fee for, even though steep, I would've accepted that. Bad business practice as I call the very next day and they refused a refund saying that they choose if they will give a refund or not. I wonder what makes them decide to choose what customer should be treated right and what customer shouldn't be treated right. I will definitely report this experience to the consumer affairs and the BBB. I'll also see if the American Disability representative or an Ombudsman can aid me in this matter as well. My advice to anyone reading this, if you need a mobility scooter, do not go here. read more

had been planning the purchase of a scooter for a number of years found Bobs while visiting friends in Hemet Ca, scooter is unbelievable, zx has more features than we need but it is more comfortable than some we tried the guys at Bobs did a good job putting the big box trunk on it great for swap meets & flea markets couldn't be happier Mel Jenkins read more

The staff here is very friendly. When I first bought my 2 wheel scooter they financed me even with bad credit. Anytime I need some type of repair they are quick to fix it at a very reasonable price. I highly recommend them. read more

Excellent Customer Service. They do an excellent job with everything, from colors, to custom made ramps, to just about anything you can think of. My wife and I ordered a scooter thru them and the price was the best, and even got a custom paint job for no additional cost. Would do business with them again anytime. read more

I bought the Marine Green duel tire scooter. Super awesome. My 1 year daughter just loves taking afternoon rides. This business is a stand up company and I highly recommend. read more

0 stars people of hemet and surrounding do not do business with them they will not respect there own warranty ,they sell products for scooters when the products don.t work right ,they try to put words in you mouth and try to convince you ,you said something you did not ,it took them three weeks to tell me,nothing was wrong just to avoid honoring there warranty ,i found better places to deal with in riverside .and hemet battery outlet.there a true honest business,to seinors in the town of hemet never ask them to honor there warranty on batteries or any thing else ,there are better and cheaper places throughout riverside county ,i give them two turds and a fart rating, read more

We bought our scooter from a private party, and it had just had new batteries put in and a tune up. Unfortunately, the batteries died after 2 months. Charlie was great. He offered to pro rate the price for the batteries even though the warranty didn't transfer over to us. Great Customer Service. read more