We use this company exclusively for all of our doctors appointments. The drivers are attentive,…read morepatient and kind! We will keep coming back!!

For scheduled private ambulance service in San Diego County, AmeriCare is as good as it gets. I…read morehave turned to them twice in the last few months, and both times they did an outstanding job under complicated circumstances. This last time the woman on dispatch was having a hard time understanding the location I was describing. Not surprising because it was in a large industrial area not mapped by Google. But she turned to her supervisor, and the supervisor knew exactly the location I described. The ambulance crew had no trouble finding the location and arrived early. The paramedics and the critical care nurse were top-notch professionals. Everything went smoothly. AmeriCare's website is being redesigned, and a Google search does not turn up the most helpful page. Here is their services webpage: http://www.americare.org/services.htm. The dispatch number is 866-430-5000.

Harold was as good as it gets. He was a true blessing from God. Helped us through a difficult…read moreperiod of time. He called me right back and fixed our problems My ex-wife and son got to the hospital in time to really help her. it's to bad there's not more people like Harold in this world. Thanks . David Spear

O…read more I made a reservation for a ride formy non-mobile son to get a ride for spinal surgery to Rady's childrens hospital. Harold charched me right away $275. Then I called to cancel a ride because hospital send me an email that they are going to pay for transportation. Harold doesn't want to pay my son's $275 back, however, he promised to do so. This is absolutely ridiculous

Totally flakey and unreliable! I called them to schedule an…read moreouting for Father's Day and they never got back to me. Don't trust them with your loved ones or your money!!

This company has not received one single review since May of 2018. Guess that's why I sent 4 quote…read morerequests in the last 3 weeks-and received nothing-zilch-nada in the way of call backs. Must be out of business though there is someone who says "call me back" yada yada BS. If I get some response I'll update the rating. Otherwise I'm moving on. Don't waste your time here.

Wonderful service twice from All Points! Highly recommended! I am recommending to all my friends,…read moreincluding neighbors.

Mark was available, kind & considerate transporting my 91 year old mom and caregiver from her place…read moreto a wedding venue in North County. He arrived on time, waited a couple hours then brought her back. Mark even wheeled my mom up and down a fairly steep path with a smile on his face. I would highly recommend his service. Thank you, Mark!

Daniel was professional and courteous and made it easy to arrange for transport for my aunt. He…read moreshowed up on time, though my aunt wasn't ready for discharge at the scheduled time (she had a very emotionally difficult day). He waited for her for a little while, and then offered to come back 90 minutes later after he helped another scheduled client. He kept his word and was even a bit early returning. I can't express how grateful I was that he was able to accommodate us - he really went above and beyond what I could ever reasonably expect. I thought for sure I'd need to take the rest of the day off work to transport my aunt myself, but Daniel saved the day. Payment was incredibly fair and easy to arrange, too. If I need medical transport for my family again, I'm calling Daniel.

Daniel is one of the best people I've encountered in any service. He's accommodating and very…read morereasonably priced. But his attentiveness to the patients is the main reason to use his service. He genuinely wants them to feel at ease in what is a difficult time for them.

I called at8am on 8-21-2019 to make an appointment. There was no one to answer the phone and the…read morevoice mail box wasn't set up so I could leave a message. SAD !

From the owner: Hello ladies and gentlemen first and foremost I appreciate you taking the time to view my page. My…read morename is Lyndon Reyes founder of Reyes Transportation. Reyes Transportation is a non-emergency medical transportation service. It is a form of transportation extended to clients requiring non-emergency medical assistance. I have gained a strong work experience in San Diego as a county Firefighter and as an Emergency Medical Technician for an ambulance company. I've always been passionate about serving the public. By volunteering for Americorp and Big Brothers Big Sisters San Diego I discovered and nurtured my passion for public service. It is my goal to become our community's transportation provider of choice, servicing the assisted transportation needs of area hospitals, nursing facilities, doctor offices, senior centers, independent living seniors, and physically challenged persons.

This is a wonderful company! They transported my very elderly father with such care and gentleness…read more They were on time, neat and clean, very concerned about being careful and easy on him. Definitely highly recommended and we will use them again!

Amazing service compared to other medical transportations. Amer was always on time, very…read moreaccommodating, kind & caring. I highly recommend him for your medical transportation.

I pre-booked a trip with David with the pickup date to be decided later because my mother, who had…read morestage 4 cancer, needed transport by van from Harlingen TX to Oceanside CA and there was still paperwork to be done between the two nursing homes. Once the paperwork was completed we had a situation where we had to transport her in the next 3-4 days to make sure she arrived before her next procedure was needed. David couldn't free up a vehicle to pick up in S. Texas that quickly but he took the time to make some calls and he was able to find another company that happened to have a van 300 miles away and could pick up in two days. He set me up with them and also refunded my deposit and we were able to get my mother moved to Oceanside that week! Most companies would have just said "sorry" if they couldn't do it but David knew how stressed out I already was and really helped me out of a jam! He definitely runs a top notch professional organization! Thanks again, David!

Do not use this company if you want reliable transportation to a very important Doctor's…read moreAppointment. They did not show up nor did they call to say they weren't showing up. We booked a reservation in advance for transport for 9:45 a.m. on Friday (August 6, 2021). No one showed up at 9:45 a.m. so we called the company. I called from a number they didn't have on file and someone finally answered. The person who answered the phone said she didn't know what happened but that she would call the driver to find out. She said she would call me back. I'm still waiting for that return call. I understand that things happen but they were unapologetic and didn't even bother to return my phone call. It's too important when people need to go to their Doctor's Appointment.

Hi I really appreciate all the help that the care team provided for me. The emts were very nice and…read morehelpful

Wow amazing EMT gentleman. Very professional. Very kind. I am so grateful for them. AirCare…read moreAmbulance is very reliable

In December 2023, my elderly father was hospitalized and then transferred to an in-patient rehab…read morecenter through the end of the month. I decided that I needed some supplemental help once he returned home. I researched several agencies online checking Yelp/Google reviews, BBB information, licensing information and company websites. I developed a list of three agencies to contact based on my research. I contacted the first agency. It did not go well. I was shuffled around to different people; meetings were set up, then cancelled; calls/texts went unreturned; interviews were set up and candidates never showed/cancelled at the last minute; etc. After two weeks, I had had enough. Next up, Family Matters. I re-visited their website and downloaded the free In-Home Care Guide which required me to input my contact information. After fully reviewing the guide, I picked up my phone to call them and my phone rang before I could dial. The caller identified himself as Andrew from Family Matters. I laughed and told him that I was just about to call Family Matters. We spent the next 30-45 minutes discussing my father, his likes/dislikes, his personality, the qualifications that we were seeking in a caregiver, and the list of tasks/responsibilities the caregiver would perform for my father. Andrew indicated that he had a caregiver in mind and would call me back within the hour. I asked him to e-mail me a copy of their care agreement to review in the meantime. Within 5 minutes, I received the care agreement. Within an hour, he called to inform me that they had the perfect caregiver for my father and that she could start shortly. The caregiver, Marcia, that was placed with us was EXCEPTIONAL!!! She was a perfect fit for my father and was highly qualified. She was with him for about 15 months, and we cherished the time that she was in our home caring for my father. We would have loved to have had her with us until the end of time, but she retired. We were very happy for her, but sad to lose her as we had both grown very fond of her. Following her departure, Family Matters tried to find a replacement, but they were unable to find a good fit for my father in terms of availability to work the schedule that he needed, personality, skill set, and qualifications, so encouraged us to work with another agency. Although we were sad to no longer be working with Family Matters, we appreciated them being up front with us and putting our needs above their own. We engaged another agency who placed a caregiver with us for about 5 months. When she left, we contacted Family Matters to re-establish contact and query them about a replacement caregiver. We were told that Andrew had moved on and were introduced to Ashleigh, the new Account Manager. As before, we reviewed all of our requirements with her and within an hour, she had a great caregiver for him who started with my father the following week. That was a little over two months ago and his new caregiver, Elsie, is FANTASTIC!! Ashleigh maintains close contact with us to ensure my father's needs are being met, inquire about his health, and visit us in our home. There are a lot of independent caregivers & caregiving agencies out there. Some are not good, some are reasonably good, and others are exceptional. Family Matters and the caregivers that they employ, in our experience, are all exceptional. If I had to summarize the reasons I would recommend Family Matters to others in need of a caregiver, I would state the following: 1) The entire staff including, Account Managers, Staffing Managers, Receptionists, and Caregivers are extremely friendly, caring, polite, professional and responsive. If they say they are going to do something, they do it and do it within a reasonable amount of time. If a problem arises, they are on it quickly and it is resolved swiftly. 2) The staff does an exceptional job of listening to all requirements, qualifications and needs to best match a caregiver with the client 3) The caregivers have very good professional experience, qualifications, training, certifications, and licensing 4) The agency does all of the leg work, so you do not have to do so. As caregivers are employed by the agency, the agency conducts all recruiting, interviewing, background checks, references, licensing, training, benefits, liability insurance, time keeping, and manages the caregiver's payroll. They also handle billing, so you receive an invoice for each period which can be paid in several ways, including autopay. 5) They communicate in several ways and will accommodate their communications to the method which best suits the client 6) You can tell that the employees are treated well and that the management cares about their well-being. Everyone really enjoys working there and it shows. 7) Family Matters has many resources available on-line We highly recommend Family Matters to any person or family member looking for in home care for a loved one.

Andrew and his staff have gone way beyond to provide me with the best home healthcare. I could hope…read moreto receive thank you so much.