We were extremely satisfied with the time, attention and service we received from Legacy,…read morespecifically Johnnie. Our beautiful hot tub was delivered and installed. They did not damage the screens/ frame at all and everything was clean when they left. We love our hot tub! Extremely therapeutic and just feels awesome. Most importantly, their customer service is outstanding and they take their time to help you with whatever problems you/ your hot tub may have. Thanks do much Johnnie and Dave!

Top notch sales and delivery…read more The purchasing process was very smooth with no pressure. Sales people were very knowledgeable about the products. Delivery went very will and they were very respectful of the surroundings. Had a few questions post delivery and the team was always very responsive and happy to help. We strongly recommend checking them out.

Fantastic pool service. Our family recently moved to Parrish and I wasn't sure who to hire to do…read morechemicals and cleaning weekly for our pool. I searched on Yelp and contacted two other companies as well as Simply Better Pools. I was contacted almost immediately with a price that was very reasonable and they even wanted to come out and give me a trial cleaning to make sure it was a good fit for me. Their customer service has been great as well. Very communicative and friendly. Set schedule and they haven't missed a day. Melvin, the pool man, waves and smiles when he sees me in the morning. I am very happy with them and am glad to have found the right company in this area on my first try!

Melvin at Simply Better Pools for years has done my dad's pool. Pool is always looking great and…read morehis prices are more than reasonable! Great company!

They built a great pool at a very fair price…read more The design process was terrific, permitting was seamless to us and finished product is great looking.

Our experience with John and all of the employees was terrific. Communication limited at times,…read morebut when we asked questions, we got the answers! Contractors are busy...we understood that and worked with them throughout the process and are thrilled with our pool! Great ideas and suggestions for the design!

Andrew Elbrecht does an Amazing job on my pool. The water has never looked better; which doesn't…read moresurprise me since he uses a lot of new tech to clean pools. Pretty cool stuff. Thanks Andrew!

The next best thing to a recommendation by a customer is a recommendation by a fellow industry…read moreprofessional. As an owner of a pool cleaning and maintenance company on the west coast I have had the privilege of getting to know Andrew, the owner of North River Pools through various industry professional networks and training forums. It's no secret, the pool cleaning and maintenance industry has a stigma attached to it due to the low standards of professionalism, integrity, and accountability. Businesses like North River Pool Service need to be at the top of the list when choosing a pool service company for this very reason. There is something to be said about a pool service company says what they do, and does what they say. Andrew has been a phone call away for me since I opened my business and with his help, knowledge, and encouragement, my business would not be where it is today. In summary, if you are looking for someone that will care for your pool as their own, get in while you can with Andrew at North River Pools.

What started out as a good experience, turned sour as the job progressed…read more We hired them for an old pool remodel. Start date was slated as 6/27- they started 6/25.... so far so good. Communication was great. Our pool had some major problems once they got into the structure ... so, it understandably was going to cost more and time frame would be longer ( not the 2 weeks they stated). There were rain delays...understandable. But, here we are in late September... some items were left unfinished.... as soon as they got their final payment... crickets....Not to mention that when they came to prepare the pavers for the sealant, they blew all of the debris that was on the deck... INTO THE BRAND NEW FILLED POOL! CONCRETE, TILE, LEAVES, PIECES OF PAVER! They just left it there... We were LIVID. We converted to a salt water pool, they did not put the salt in.... never a word on who would provide the salt and finalize the conversion, never a response to our texts, they FINALLY put the lanai screen doors back on ... in September...and were going to put new door closures on... they just left them here for my husband to do... my sparkling pool rail at the steps is now stained and tarnished with who knows what.... did they try and clean it off... heck no! I have tried numerous products to bring it back to it's original shine. These are small details... but it was the frustration along the way that makes me say I will never refer them. We made the final payment, my husband texted the contact person with questions... we have never heard back from them. We owned a business for over 48 years... if I had left a clients home like this, I wouldn't have been in business for that long. All in all, my pool is beautiful, but, the frustration along the way was too much.

I so wanted to leave a great review . While we love our actual pool and our salesmen was good , the…read moresubcontractors are ridiculous clowns and project manager not the best at communicating . Our pool was delivered and we made all the payments very quickly. When it came time to do the punch list it's like Ritzcraft vanished . When we reached out , oh we are busy right now , out there as soon as we can ! . So far nothing . My husband had to fix pavers that were busted by electrical contractors and cover up that nasty looking pipe ! You would think $100,000 in few months would get you service and professionalism's ?! Not !

Overall experience was fantastic: quick response to call for help with pool heater that was not…read moreworking; efficient work to fix problem; more than fair price...much less than I had feared. Highly recommend Morissette Pool & Spa Services

On-time, courteous, professional, replaced pool pump motor and seals promptly and at a reasonable…read morecost. Recommended. Serving Bradenton and Sarasota areas...

Very disappointed! The refill & new jug gal sodium Hypochlorite (2.5 Gal) is a scam. The cashier…read morewanted to charge me $21. and some change to refill the jug, Which I was never told the first time after paying $41.37 in addition the product does not have the quality as other brands. I don't recommend it

unfortunately another bad experience. I called them to verify if they could do work on a hot water…read moreheater verified the brand they said they could. They came out and didn't tell us and then charge the card for the work. The next week I called to speak to someone about what they found and if they would be fixing it to my surprise, they had already charged me and said they fixed it. The issue was a leak and there was even more amounts of water around the hot water heater than ever. our pool guy says we got screwed. So not only did they not fix it but then said they did and charged us close to $400.

Starting such a huge project as installing a pool can be troubling, given the risks of hiring a…read moreshady/undependable company to do the work and the horror stories you hear. Thankfully, Elite Pool Designs put all of our fears to rest thanks to their amazing customer service, fair prices and excellent, high quality work. We previously had a koi pond in our backyard but, as the fish died out, realized we wanted something else back there instead. We reached out to Elite Pool and Cyndi and she came over the next day to assess our yard. As we had no idea where to start, she helped guide us through the whole process, connecting us with surveyors, tree removal experts and all of the other hidden things you don't think about when you decide "I want a pool". After the work to get the yard ready was done, we went to the Elite Pool offices to pick out the tile, lining and design of the pool. Cyndi walked us through the shape and features we wanted, and provided a very reasonable quote for everything, including, automation, a heater for the pool (hey it DOES sometime get cold here!) and a screen enclosure. Construction for the pool started in October 2024 and finished in late January 2025, and our hat goes off to Robert (owner of Elite Pool) for his help with managing the entire project. Crews arrived as needed and on time, and though there were some periods between steps where not a lot of work was being done, it was never unreasonable and given the holidays, totally fair. Inspection and electrical were simple and easy and now we are ready to enjoy our pool! For anyone in our same position, looking to install a pool from scratch but not sure where to turn, Elite Pool Design should be your first call, can't recommend them highly enough!

Poor pool service and overcharges for repair services. Charged me $99 for a bag for my vacuum and…read moreI looked and can buy so so much cheaper on Amazon. Needed wheels fixed on the vacuum and they told me take it myself to Pinch a Penny. His is after a $125 service charge. More than triple charged me for plugs for my pool fence. Bad experience and my mistake for hiring and keeping them.

On April 1, 2024, I entered into an agreement with the contractor for the complete installation of…read morea swimming pool at my property located in Palm Beach County, FL. The total agreed downpayment was $27,792.95, which I paid in full upfront via wire transfer. This payment represented the contract down-payment to start work. The contractor assured me the work would begin promptly, including obtaining necessary permits from Palm Beach County and commencing excavation, plumbing, structural, and finishing work. However, no permits were obtained (I confirmed this with Palm Beach County Building Division records). No work of any kind has been performed on the site and we had to hire a different contractor. I first became aware that the contractor had no intention of performing the work in October 2024, when repeated requests for updates, start dates, or progress went unfulfilled beyond vague excuses. Since then, I have maintained ongoing contact with the contractor via text messages and calls. In every communication, the contractor has acknowledged receipt of my payment but provided only stories and promises of repayment or future action, with no actual refund or meaningful resolution. Examples include: Promises to "send a check next week" that never materialized. Claims of "financial issues" or "waiting on suppliers" without evidence. Assurances that work would start "soon" repeated with zero follow-through. This pattern demonstrates financial dishonesty/misconduct (misuse or misappropriation of funds paid for a specific project) and abandonment of the job after receiving substantial payment without just cause or written extension. The contractor has failed to commence work within required timelines under F.S. 489.126 and has not refunded any portion despite demands. This has caused me significant financial harm ($27,792.95 lost), and emotional distress.

Still has not passed inspection with the county. No assistance from the company. Please go…read moreelsewhere. Tim is not communicating at all now and there is no progress for months. The paint applied to the patio is peeling now and needs to be redone. So disappointed.