We were extremely satisfied with the time, attention and service we received from Legacy,…read morespecifically Johnnie. Our beautiful hot tub was delivered and installed. They did not damage the screens/ frame at all and everything was clean when they left. We love our hot tub! Extremely therapeutic and just feels awesome. Most importantly, their customer service is outstanding and they take their time to help you with whatever problems you/ your hot tub may have. Thanks do much Johnnie and Dave!

Top notch sales and delivery…read more The purchasing process was very smooth with no pressure. Sales people were very knowledgeable about the products. Delivery went very will and they were very respectful of the surroundings. Had a few questions post delivery and the team was always very responsive and happy to help. We strongly recommend checking them out.

Mark was prompt, responsive and knowledgeable. He followed up with relevant, helpful information to…read morehelp me solve my issue. I will be calling him the next time I have a hot tub need.

From the owner: We are a company that strives to provide honest, straightforward solutions to your pool equipment…read moreneeds. We have immersed ourselves in the quality and attention to detail of making your pool operate correctly as well as in the most efficient way possible for each individual clients intended use. I have been working on and learning about the intricacies of the latest and most technological pool equipment offered and specialize in Digital Automation Panels such as Hayward’s Omnilogic, Prologic, & Aqua-Logic systems and make it a point to gains as much knowledge as possible to be able to offer my clients unmatched service.

Platinum Pools is the best, they take care of everything, very detail oriented and great service…read more They got me back online post hurricane flooding and maintain it all beautifully.

Platinum Pools definitely got us out of a bind. When our pump decided to stop, Platinum Pools was…read moreable to orchestrate the repair in less than 3 days. We are back up and running, just in time for our guests to arrive!!

Terrible service lately, the last several times our pool is green within 5 days. ( they "service…read morethe pool weekly) This week , I called to inform them, and request a more thorough cleaning moving forward, and was promised a supervisor would be out to shock the pool and two days later no supervisor and now the pool is completely pea green. This company prior was local and it seems now they are based in another city and the quality has suffered.

I would give a zero review, but I had to check a box. i have used them for a few years and…read moreeverything on.My pool seems to have broken under their watch. which, if that wasn't bad enough after they come to fix it and charge you double what it should be. It still is not fixed and you have to. Run around calling people for the next six months, which is difficult. no one ever knows what is happening. And you can't speak to anyone except a mechanic, and then the person who fixed it and then a manager, it's ridiculous. they also seem to charge three times as much as anyone else, which, for a saltwater self cleaning pole, it's crazy. things are still broken on my pool, and I am still waiting for them to call me.

We have used On Time Pool service fir many years. They are…read morealways helpful with keeping our 20+ year pool looking great. They have provided excellent service w new pumps or equipment repair. Isaiah is our new maintenance guy . He is so thorough and polite , and a great asset to the business. We recommend this Sarasota business.

Had them come out to fix three different equipment problems. They spent over an hour and then…read moreleft. Resolved NONE of them. Recommend no solutions. Did mutter about "not liking" the piece of equipment I upfront specifically arranged for them to look at and then did nothing with it. I spent a few minutes myself looking at one of them and determined that a check valve was stuck closed. I spent another few minutes looking at the piece of equipment I asked them to and then the manual online and then solved that problem - actually it also solved the third problem as well. They did refund the majority of the cost. Agree it is rare equipment but it was specifically mentioned up front. Also, still no idea why the acid feeder wasn't worked on.

This company is top notch! We are in the final stages of building a pool with DuWet Pool. It has…read morebeen an amazing experience from day one. The communication has been stellar every step of the way. Every team that has been here has been very friendly. We would highly recommend them.

I don't write reviews often! I did my research before moving to Florida. Duwet was recommended by…read morea few in our neighborhood but they were so busy there weren't taking on any more business. (First of all, who turns away business?) We patiently waited and WOW! This company far exceeded our expectations! From dig to dip was 2.5 months!! Our neighbors used another company, and they took 9 months to complete!!! I can't say enough about Randy and the amazing crew they have over at Duwet! Don't go anywhere else!!

Our pool was damaged by hurricane Ian after the pool screen ended up in the pool. The pool had been…read morerepaired but the repairs were visible. The pool surface was also discolored from age. We engaged Blue Tropix to resurface the pool with excellent results (see photo). The process was explained and when the resurfacing was completed they did the startup as well, which is important. Looks like a new pool.

From the owner: "Turn your pool into a tropical paradise" -Pool Renovation & Remodeling- Call for Free Estimate…read more(912) 732-8379 CPC1458919

Awful little woman working today, customer service is zero at this store! I find some place else…read moreto get chlorine tabs!!!!!

Bradenton Store on Cortez ..Manager is extremely rude and unprofessional..I have been a customer…read morefor 5 years and this manager been there maybe over a year or so.. My wife and I went in with a water sample and empty chlorine jugs and he smart mouthed me for setting my water sample on the counter and not in the holder on the counter because he could get very busy and become confuse even tho my name and info is all with the sample..his tone of his voice was very condescending and then after he tested our pool water tried to sell me $100 of chemicals..he got no sale from us and won't be back..Pitch a Penny just as close..forget him and Leslie Pools

This company used to be called Aqua Doc Pool Company. Check out the reviews before doing business…read morewith them. Many reviews that are glowing about that company, are fake. They took over one year to complete my pool, when they promised at contract signing that it would "only take a few months". Completion should have been in June, but didn't happen until 10/31. Lots of blaming the county, blaming other contractors, blaming Ian (which happened a few years earlier), etc, etc. The workers just show up unannounced, which is alarming when they appear in your backyard without prior notice. Once the pool cage was up, they'd also just walk right on in. Extremely unprofessional for them to not bother knocking on the door to alert you they are there to work. Shoddy work (one part has failed twice already). They also don't know how to get the control panel to work with the app (which the sales guy said was "so easy to do"). This company has also called me a liar to prospective new customers. It's extremely unprofessional for them to do that. If any of you all want proof, I have tons of email and text trails showing that this company royally sucked and didn't do their job professionally, nor on time. And to call me a liar for letting the world know about the terrible experience I had...they are horrific. When you have loads of negative reviews about a company, it really tells the story. And that story is .... *THIS COMPANY IS THE PROBLEM*, not me or anyone else that's trying to warn you to stay away from them.

bad company run away their workers are disrespectful and take forever to complete. Leave the…read moreproperty torn up

Starting such a huge project as installing a pool can be troubling, given the risks of hiring a…read moreshady/undependable company to do the work and the horror stories you hear. Thankfully, Elite Pool Designs put all of our fears to rest thanks to their amazing customer service, fair prices and excellent, high quality work. We previously had a koi pond in our backyard but, as the fish died out, realized we wanted something else back there instead. We reached out to Elite Pool and Cyndi and she came over the next day to assess our yard. As we had no idea where to start, she helped guide us through the whole process, connecting us with surveyors, tree removal experts and all of the other hidden things you don't think about when you decide "I want a pool". After the work to get the yard ready was done, we went to the Elite Pool offices to pick out the tile, lining and design of the pool. Cyndi walked us through the shape and features we wanted, and provided a very reasonable quote for everything, including, automation, a heater for the pool (hey it DOES sometime get cold here!) and a screen enclosure. Construction for the pool started in October 2024 and finished in late January 2025, and our hat goes off to Robert (owner of Elite Pool) for his help with managing the entire project. Crews arrived as needed and on time, and though there were some periods between steps where not a lot of work was being done, it was never unreasonable and given the holidays, totally fair. Inspection and electrical were simple and easy and now we are ready to enjoy our pool! For anyone in our same position, looking to install a pool from scratch but not sure where to turn, Elite Pool Design should be your first call, can't recommend them highly enough!

Poor pool service and overcharges for repair services. Charged me $99 for a bag for my vacuum and…read moreI looked and can buy so so much cheaper on Amazon. Needed wheels fixed on the vacuum and they told me take it myself to Pinch a Penny. His is after a $125 service charge. More than triple charged me for plugs for my pool fence. Bad experience and my mistake for hiring and keeping them.