We had a septic issue and these people were excellent! Father and son squeezed us in on a Saturday…read moreand saved a potential disaster. They will always have our loyalty! Thanks to Guy and his son!

Awesome is all I can say. We had a septic issue and of course it happened on a Sunday night. I…read morecalled Bob's Septic Tank service, because I remembered Bob coming out to our house when I was a kid and doing all of our septic work. I left a voicemail message on Sunday night. Low and behold we received a phone call 7:30 am Monday morning. We were put on the list first thing and they were at our home by 8:15. In and out in about an hour. It's nice to see they are still providing great service after all of these years.

I was referred to Zoom Drain by Transit and Flow for jetting and a camera inspection after a…read morebasement backup issue. The technician told me he could not get past 45 feet of line and suggested there was a collapsed pipe in my yard. I was verbally quoted a repair in the $6,000-$18,000 range. Before committing to a repair of that size, I obtained a second opinion. The second plumbing company cleared a blockage and provided video confirmation that there was no collapse or structural damage. Based on the major misdiagnosis, I requested a refund under their advertised 100% satisfaction guarantee. Communication was slow, and I was made to feel like the video proof I provided from the second company was insufficient (even though it was time stamped, dated, and I shared the invoice summary). I initially received only a partial refund. After multiple follow-ups and escalation to ownership, I was ultimately refunded in full. I'm sharing this so others (especially first time homeowners) understand the importance of getting a second opinion before approving major excavation or high-cost repairs. While the final outcome was a full refund, it required time and persistence to resolve.

Plumbing Service on 8/2/2025…read more I am writing to formally express my dissatisfaction with the plumbing service I received from Zoom Drain on August 2, 2025. I contacted your company for three issues: 1. A clogged drain in my walk-in tub 2. A replacement for the tub's drain stopper 3. A small leak under the kitchen sink I was told there would be a $200+ service charge--regardless of whether any work was completed. That should have been my first red flag. When the technician, Eric, arrived, it quickly became clear that he did not know what he was doing. Not only did he fail to resolve any of the issues, but he also managed to make the situation worse. As for the simple task of replacing a drain stopper, I was told it would require an entirely separate visit. Seriously? This is unacceptable. I paid for a service and received nothing of value in return. There was no resolution, no professionalism, and certainly no reason to justify the cost. I trusted your company to provide reliable service, but this experience has felt like nothing short of a scam. I will be sharing my experience publicly so others can avoid the same mistake. Use this company at your own risk.

10000 percent recommend!! Tyler and his team went out of their way to fix a septic tank issue that…read morehad been overwhelming and stressful because quotes everywhere else were so high. They took care of the issue at an extremely reasonable rate and in a timely and professional manner. Will definitely be calling them again for any future work or issues!

Often challenging to get them to answer the phone. I said we just moved into the house and needed…read morethem to come check the system and get it pumped out. It even says that in the notes of my receipt. Well then we got a request for the city to send our service agreement. So I called back and said you all came out a month ago and did the inspection and pumped it what do I need to send with this letter. I was told they charge $125 to do an inspection. The city wanted $60 and they just did this but they did not care. Kept insisting that the inspection is a different service than just coming out and checking that it was ok. Looks like we will use a new company in the future for sanitation needs and pay the city $60 for their visual inspection.

Professional nice people would recommend- they did a great job! Appreciate their neighbor type…read morefeeling - they respect your stuff

We recently had our septic tank pumped out, and I couldn't be more impressed with the entire…read moreexperience. From start to finish, the company delivered exceptional service. The team arrived on time, worked efficiently, and clearly knew exactly what they were doing. They explained everything in a straightforward, honest way and made the whole process stress‑free. Best value around.

Fast and reliable! I had a problem with the septic backing up and they came out and diagnosed the…read moreproblem immediately and got it resolved.

Jason is our absolute must-go when it came to new house septic inspections and looking at current…read moreseptic.

From the owner: Our business specializes in the problem child of your home plumbing issue! Do you have a sewer line…read morethat keeps backing up? It doesn't matter if it is a Septic, Aeration or Sewer issue we have the tools and knowledge to straighten your problem child out. We pump septic, Aeration and grease traps. We can clear drains using conventional snake rooter machines or sewer jetter's. Not sure where your drain issue or septic tank is located? Call us we can use our sewer camera to help solve your problem. Something smell a little fishy? Let us use our smoke machine to find that bad smell!

Buckeye P&D installed a backup drain system with new promary pumo, backup pump and Moen level…read moremonitor and controller. This gives great confidence and allows me to monitor and followup on any warnings usimg the Moen app. I very highly recommend Buckeye P&D and the Moen backup monitor. Moen help line is also very helpful when an I question and issues arise with the Moen sump pump backup system ... :)

Called for a simple shower facet install, $850 quote is $400 more than the next highest quote. What…read morea rip off!

Recommended by Rescue Rooter. I called first thing Monday morning and they came within a few…read morehours. Emptied my tank and cleared all roots. Great job at a reasonable price. Thank you Mike and Alan.

From the owner: Choose septic tank specialists with your satisfaction in mind. Hansel's Septic Tank Service in…read moreColumbus, Ohio, has the tools and experience to keep your grease traps and car wash pits clean and working. As a third-generation, family-owned-and-operated business, we pride ourselves on our commitment to our clients. Come and see why we are the most trusted septic tank service in the area.