A year and a half ago my car was making a loud grinding noise. Not being mechanically inclined I…read moreassumed it was my tires so I took it to D&M and asked him to check it out. He said he would test drive it and the next day I called and was told that it was DEFINITELY the tires making the noise replaceable at over $700+. When I went to pick up my car it still made the same grinding noise but I assumed it had been fixed. I drove it to IKEA in Canton, Michigan to pick up a very heavy desk and drove back using interstates. I then took it out to John's Towing for a recheck where the mechanic immediately jumped in for a ride and within seconds told me that I had a bad rotor and that my wheel could have raaily fallen off. I was also told by the mechanic that he used to work for D&M and that he's only out for your cash.

From the owner: Our auto repair shop is conveniently located in Bryan, OH. Our quality ASE (Automotive Service…read moreExcellence) certified mechanics at D&M Tire & Service Center employ today's latest automotive technology and are equipped to handle all major and minor auto repair services on foreign and domestic vehicles. Below are some of the many auto repair services that we offer: Tune-ups Wheel Alignment Engine Repair Tire Service Exhaust System Electrical Auto Repair Front End Work Light Replacement Coolant Service Breather Filter Vehicle Fluids Power Steering Chassis Lube Wiper Blades Full Brake Service Oil Change & Lube Fuel Injection Service Transmission Service Cooling System Flush Electronic Testing Computer Diagnostics Replacement Car Battery Air Conditioning Service Suspension and Shock Repair Belt and Hose Replacement Diesel Service and Repair Smog & Emissions Testing Complete Diagnostic Services Vehicle Preventative Maintenance

Good, Honest service. I drive about an hour to get to this shop simply because it is the closest…read moreand only one I trust so far. When I can't drive my car/s there I have them towed to Tracy's.

No one should drive their vehicle away and not be told they don't have breaks. Especially if said…read moreperson driving away is heavily pregnant. I don't care if they didn't fix them prior to me showing up to get my car but just tell me, "hey you don't have breaks".

Having trouble with the air conditioner. They took care of it in 1 day's time and that was…read moreovernighting the parts. They kept me inform of all costs and would not touch it until they let me know what the total price would be. Price was fair and like I said had it done in one day. Just in time for the 80 degree weather. Friendly and very professional.

STAY AWAY! This is hands down the worst dealership in the nation. I have never seen such a lazy and…read morecareless dealer. I ordered a vehicle that was supposed to be drop shipped at my local dealer. That did not happen. Instead they put over 600+ miles driving it to me. Now I have a car I can't register because they didn't know how to do the paperwork correctly. My county office never received the paperwork and the bank never received the title. When I ask them for help they keep telling me what I need to do and don't do anything themselves about it. When I was texting with the manager expressing my concerns I got a "thumbs up" emoji. Stay Classy Valley!

they did not send in my warranty for corrosion in time. drug their feet and it expired. Said they…read morewould cover the cost of warranty. Lied about where they took my vehicle. Gave me a loaner knowing it was unsafe. The loaners engine blew on Easter Sunday leaving my children and I on the side of state route 6 until we found someone to pick us up. Drove my vehicle adding extra miles to it. Didn't replace the gas they used while driving my vehicle without my knowledge or authorization. Told us they did not have to give us the location of our vehicle. Refused to give location of vehicle until asked via email. Did not do the proper repairs on my vehicle.

Came in for an estimate on some troubles I was having with my vehicle. I was told that the…read moretransmission needed to be replaced to fix the issue. Which would cost thousands of dollars, naturally. I went for a second opinion as the issues I was having didn't align with a bad transmission. Turns out it was just a sensor that needed replacing, costing only a few hundred dollars. Once the sensor was replaced by another shop the problems ended. I have been here multiple times through the years as they are the closest shop, but Everytime they asses the problem they are WAY off. I don't know if it's poorly trained mechanics or if they just assume anyone who isn't a professional in the auto industry is just completely clueless about vehicles. With the Internet being a thing and people being able to search up problems and be able to have a general idea what might be wrong with their car, you would think shops trying to intentionally scam customers would not longer be an issue. I'm not saying that's what happens there, it could be constant honest mistakes. Even when I took my car there for a simple oil change, problems arose. So I'm more willing to accept possible incompetence.

WOW! We were on a cross country road trip and blew a tire. They fit us in and the service was…read moresecond to none. I can't say enough about this place, they saved us and I highly recommend them! Five stars for sure!

We were driving through the area from out of town, and we had gotten the oil changed in our BMW at…read morea Valvoline the day before and noticed we were losing oil. We stopped in and asked them to take a look, and they were able to quickly figure out what the issue was and help us figure out a solution. They had the kind of oil we needed to top us off and most places don't carry it. They even called 3 local parts stores trying to help us find the cap we needed, which Valvoline cracked when they over-tightened it. The two guys working were very knowledgeable and happy to help, 10/10 would recommend!

You guys were great, walked step by step and check a few other things not just an oil change... I…read morewill be back for sure. THANK YOU!

While taking a cross country trip our vehicle overheated and the transmission fluid burned up and…read morespilled over. It was 95 degrees on a Saturday afternoon and we were stranded. Hutch's towing towed us off the Ohio Turnpike and we stayed two nights at the Quality Inn across the street. I called Suburban Auto first thing Monday morning. Dave was very accommodating and got working on our vehicle right away. He was finished in just a few hours and did a very thorough job at flushing all the burnt gunk out of the car. When I thanked him for working so quickly he said he put himself in my shoes and thought how he'd want to get on his way home right away. I really appreciated his thoughtfulness and empathy to our situation as I was still two days from home and had two children and a dog with me. The car worked just fine all the way back to Connecticut without incident. I got in to see my regular mechanic a few days later to check the vehicle over. He said Suburban Auto did a great job. Thanks again!

Broke down 3 hrs from home and had to leave the car here. We were quoted a repair time of about a…read moreweek, and it took a couple days shy of a month. Very poor customer service - didn't call us once, kept giving us different prices and excuses, and very rude when asked to explain. Pay for the tow to a different shop, it's worth it.