I broke down outside of Tuscola on I-57 at 2:30AM. I limped my vehicle in and asked at the gas station if there was a preferred mechanic in town. The lady told me Bob's did all of her services and told me how to get there. The mechanics showed up before they opened, and I told them that I was six hours from home and needed to get back. I told them what was happening, and they immediately had some ideas of what could be wrong. They gave me an estimated time they would be able to look at it since they had an existing appointment. I waited in my car, and they got me in before the estimated time. They diagnosed the check engine light and gave me an estimate of cost and time to repair. It was very reasonable for both time and price. The mechanics were able to get me back on the road, heading home faster than I expected. read more

I had the worst experience with the asshole who runs this company. He has the worst customer service and heaven forbid you argue back or piss him off, he will flat out Up charge your bill. I broke off two bolts off my rim while trying to put on a spare. Called his Co. For help. Instead of towing me, and "saving me money" on a tow. He sends out a mechanic to air up my tire and I can drive myself. Granted I live maybe 6 blocks from his garage if that. Because he got pissed at me, he proceeds to charge me $70 just to come a couple blocks to air up my tire. Initially it was NO CHARGE. Then couldnt get me straight as a customer. Thought he had towed me in the day before. Finally remembering who I was, continued to talk to me like I was retarded. I couldnt get a word in edge wise, called me a liar saying I misinformed him on my car, etc. He doesnt listen. I will never go bsck to his company again. I do NOT recommend anyone else going to this company. Hes rude!!! Hes unprofessional!!! He rips you off!!!@ read more

My car was hit while on their lot and they did absolutely nothing to help or assist me.

I ran out of gas and was stuck on the side of I57 about 4 miles from a gas station. AAA said they had someone 4 hours away and would call back. I never heard from them, but I called Bob's and he sent someone out with gas after they finished their current service. I only waited about 50 minutes and the guy waited for my car to start and then followed me to the next gas station to make sure I was safe. He wouldn't even let me pay him for the gas. This was such a kind and generous service that you really don't experience much anymore. Thank you Bob's!! read more

Where is my car? I never signed for "no car transaction. Yet, Bob has my 2001 PT cruiser, my $1500 cash trade money, 2 beater cars that were return ro dealer. Iam 72 years old and now have no car, Thumbs down and be aware bob read more

Awesome and excellent customer service!! Can not thank Bob and his team enough for their kindness and professionalism. My father in law was stranded on the highway and barely made it to the rest stop near Pesotum, IL, we were a little worried as he was traveling long distance, Bob went to get him a tow at a VERY reasonable cost, and did everything in his power to get my father in law back on the road. But for circumstances out of his hands it wasn't possible, well he went far and beyond to find a solution. Thank You all so much for your generosity, and commitment to providing extraordinary service. May God bless you and your business!!! If I ever need anything in this area Ive got your number saved! #peopleyoucantrust read more

Thumbs up to Bob for fast service and replacement of transmission on my 2014 Silverado. Everything went smooth and Bob went out of his way to make us comfortable and get us on the road the next day!!! The Jasper tranny works great and if we ever need help while in his area we will use him. Thanks Bob and employees!! Dave & Cindy read more

I never thought I'd be happy to see my car towed in my whole life. Nick came to me in a hail storm to jumpstart my car and after that failed took me to Chicago as I was stranded in the middle of a storm. Even saved me almost a hundred dollars from what I would have had to pay if I went through State Farms roadside assistance. Thanks again got your help man. read more