Worst customer service I have ever experienced. I made an appointment 3 weeks in advance and I…read moretexted Gena to confirm my appointment. I took time off of work, drove 20 minutes Gena's shop and she was nowhere to be found. After calling and texting her for 15 minutes, she finally answered the phone saying she was so sorry, but she did not work on Tuesdays. However, today wasn't Tuesday it was FRIDAY. When, I asked if she received my text confirming the appointment, she was not very coherent and her excuse was that she was having phone problems. I am so disappointed that I tried to support a local business and received such unprofessional treatment. I won't be surprised if this business no longer exists.

I have rosacea so always a bit hesitant to get facials in the first place but I felt like getting…read morepampered. It also didn't hurt that a friend recommended Gena and raved about it so I thought I would give it a shot. I'm so glad I did!!! This is the first facial that I walked out of where my skin looked instantly better! Gena explained everything she was doing and even gave me some samples of some products that she thought would work well on my skin. A week later and I am still loving the results! I can't wait for my next appointment in a few weeks!

I'm trying to decide if this was the worst massage I've ever had or the second worst. Hmmm…read more... I'm not a huge fan of Asian massages, usually, and this definitely will be my last. It was so incredibly unprofessional, painful, inappropriate, sloppy, etc. She even stopped 20 minutes early, which I was perfectly fine with because I just wanted it to be over. I definitely won't be back.

What a joke. I booked this on ClassPass and the experience was terrible. I actually cut the…read more"massage" early as it was a waste of time, offering no relaxation or true massage elements. I had an older woman who had no clue about massage -- all she did was rub her elbows and hands on me without any kind of massage. I asked multiple times for more pressure, deep tissue, more actual massaging and she didn't understand anything and just kept going as she was. It was so frustrating and I wanted to leave minutes after getting started. I chose, instead, to avoid hurting her feelings and keep trying to help her grasp what I wanted. None of it worked -- turns out she spoke no English at all and that was not ideal when the "massage" was a total flop. I cut her off early, which required 3 different gestures and attempted communication to help her understand I wanted to leave. On my way out, she typed into her translator service the word "tip" and followed me to the door pushing for one. I would have explained why I didn't leave a tip but she wouldn't have understood. I felt so bad but also just felt really ripped off...both time and money. Ugh. Don't go here.

Visiting SoCal this weekend for work & to center myself. Maria and I connected and she created…read morespace for me to experience my first Reiki session. Her new location was easy to access and I was met with warmth and compassion. Maria answered my questions patiently with loving care. The over all experience was enlightening on many levels! She not only offered distance support but also additional resources after our time ended. I highly recommend Essentia by Maria Marcos! Maria is a beautiful human filled with love & light.

Ok this was the most amazing waxing experience I've ever had. I've been getting Brazilians done for…read more4 years now in the general San Diego area and have never stuck to one place because I overall am dissatisfied. FINALLY I've found someone who knows what they're doing! 1) Call her and see what best fits with both of your schedules! She's very flexible with her schedule so it helps soooo much, especially someone like me who never has time to go into most businesses during their business hours 2) SHE HAS YEARS OF EXPERIENCE SO SHE KNOWS WHAT SHE'S DOING! I am probably every esthetician's worst nightmare: coarse hair and loose skin. It's hard for most estheticians to wax my hair. She knows skin, she knows hair, and more importantly SHE KNOWS WAX. Lots of hair getting ripped off in one go, rather than most people who don't have the same experience/knowledge and have to re-wax my hair OVER AND OVER. 3) she knows her products. Even though I didn't buy any of the ingrown hair stuff, she suggested a good brand for my condition. She wasn't pushy at all like other places that need to make profit. She just suggested it and told me to look into it if I was interested. 4) she offers more services! She honestly knows skin so well, I'm kinda tempted to try getting a facial done with her. Her skin is really smooth and just one look at my face and she had different recommendations for what would work best. 5) And most importantly: she's such a nice person and helps ease the pain of waxing. Nothing worse than getting your hair pulled out in complete silence or with someone who cant hold a conversation. We talked about everything and anything! I honestly would say her friendliness and her knowledge is what immediately motivated me to book another appointment for the future. This is perhaps the first time I was eager to see an esthetician again. Overall 10/10 WOULD RECOMMEND!

My boss gave me a gift certificate years ago for a custom facial by Orly and I accidentally…read moremisplaced it. ‍ As fate would have it, I recently found it and saw it wasn't expired...woohoo! I booked an appt with Orly and boy, was I in for a treat. The atmosphere of the spa is inviting, spacious and calming and has all these little touches that make it a lovey space to relax and unwind. They offer a variety of facials, massages, permanent make up, acupuncture, spray tanning, waxing and hair services! Once meeting Orly, I liked her immediately. She's kind, thoughtful and personable with a very pleasant energy. She gave me a fabulous facial and I felt so pampered and of course relaxed. The hour flew by because we were chatting and it's a good thing, because if not, I probably would have fallen asleep. The smells and feel of the scrubs, lotions and oils were amazing. She even has her own line of body scrubs, lotion and vitamin c/hyaluronic acid serum. I left there glowing- from the excellent treatment and products. I will absolutely be back and highly recommend you go experience it for yourselves!

Wowwww what an experience this place is amazing so relaxing and what professionalism had a facial…read moredone feel like a new person (reborn) the aesthetician orly has such an amazing attitude and great energy, the atmosphere was out of this world will definitely be coming back and will highly recommend this spa. Bella Serena has a signature lemon verbena body scrub that will renew your skin and leave it hydrated and glowing.

Bought a Microdermabrasion from Groupon. This is not my first time getting this for myself…read more Things I noticed. Front entrance is hard to find! The spa entrance is very dark and has a weird smell to it. Does not feel like I am at a spa but a used office space that some did not care about decoration for her business. The treatment was in a darker room than the front entrance. No calming music The appointment I had was for 4:00 Pm and she was 20 minutes late to start. The treatment was lame and did not have the machine for the Microdermabrasion but a handled unit you buy for your home. Then she tries the upsell which I am not interested in. Then she's like I can do the Groupon price but only on cash! If you Uy a Groupon do your homework and look at the reviews. I would recommend you try another location.

I'm pretty happy with my service. This was my very first micro dermabrasion and chemical peel…read more. my skin really responded well... yes it was uncomfortable.. yes, I feel like the grit could've been cleaned off better... but the results are amazing. I feel like I went five years back in time when I look in the mirror ... I must've really been needing it. I've been doing laser facials for a while and and don't see a lot of progress from Skin Laundry. I decided to buy her moisturizer and I did upgrade my Groupon. A lot of people complain about that, but I feel like Groupon's always do that with every provider . She's busy enough that I think she shouldn't offer Groupon. It seems to be her chief complaint among Clients..

This place is amazing! I got a gift certificate for a facial from my friend and fell in love with…read morethe services. Tina Minaeva is highly qualified skin specialist. She holds number of certificates and credentials. Tina is passionate about what she does and abundantly provides above and beyond normal set of services for a very nominal and affordable charge. Tina is nice, accommodating, and attentive. I highly recommend her services and I am positive when you visit once you will want to keep coming back for more services.

I've been Tina's client for quite some time now, and I can totally tell the significant difference…read moreto my face: it is much smoother, sun damage is gone. Tina has a magic touch, her hands are soothing, the entire experience is extremely relaxing. I feel like not wanting to leave every time we finish the session. She is highly professional, has degree in medical field, and last but not least- a very pleasant person to deal with. I highly recommend her for all skin care needs.

Best ever!!! Leave feeling so relaxed... worth the 7 hour drive just to visit Irina!!read more

She is very nice and kind and really cares about her customers. I highly recommend her. Got a acne…read morefacial remove all blackheads and couldn't be happier with her services.

If you are looking for attentive, quality service from the biggest sweetheart, go with Alicia!…read more The suite is a little difficult to find (come in through the front of the building, not the back) and it's set up small and cosy. Because Alicia runs independently you don't have the full scale benefits of a large spa & salon but what you do get is a comfortable, casual but professional, attentive experience with Alicia who makes you feel like you are one in a million. I purchased a full facial wax Groupon and the only appointment that worked for my schedule was the day before my wedding. I was terrified of getting skin ripped off, ending up with one brow shorter than the other or having a bad skin reaction like when I had gone to Ulta's Benefit Brow Bar for my last wax. Alicia took incredibly good care of me. She was thorough and sensitive so my skin was happy and hairless on my big day.

Excellent service! She was very nice and a genuinely great person. She was very professional and I…read morewill be returning in the future. The office was very clean and she made sure to wear and mask and ask if I was comfortable. She even recommended products for me to use in the future. The wax that I got is typically very painful but she did an excellent job to minimize the pain. 10/10 job in my opinion and I recommended her to anyone!