I had a very disappointing experience during my recent appointment. The technician arrived 11…read moreminutes late and, to my memory, never introduced herself by name. When I politely asked how much longer it would be, her response was snippy and unprofessional. She even asked, "Why? Do you have somewhere else you need to be?" I explained that I had another appointment and would need to call and push it back. Her only response was an annoyed sigh. I had to decline an originally planned part of my service because the new product (an only option) used has something I'm allergic to in it. Throughout the service, she barely spoke to me and only offered to count down halfway through the wax appointment. It was more painful than usual and felt very rushed. Her overall demeanor made me feel like she was annoyed to be there--or at least annoyed to be working with me. To make matters worse, it has been two days since my appointment and I have not received any follow-up survey, which is usually standard. This is not the level of professionalism I expect, and it made the entire visit uncomfortable. I doubt I will return to this establishment and will definitely decline service from this technician.

Surita did a wonderful job. She was quick and gentle. This was my first time back in months. I…read morehas to stop due to chemotherapy, but I have stopped my chemotherapy.

Staff members are always friendly and the spa is beautiful! I went here for laser hair removal and…read moreI'm definitely looking into the other fantastic services they offer. I had a STEP consultation and left feeling so informed. It's a great experience every time I'm there and I absolutely recommend it!

Best place to go when you need a ME Day or Me Moment. They offer all the best treatments to get…read moreyou looking and feeling your best inside and out. Melissa, Valerie, Trisha, and all of the other ladies are fantastic!!! I try to go back as often as I can, 10 stars service from the moment you walk in til the sec you walk out!!

From the moment I walked into LaserAway in Southlake, I felt incredibly welcomed. The front desk…read morestaff was so kind and attentive, they offered me a drink, made me feel at ease, and took the time to tell me about current sales (which I appreciated since I'm considering a HydroFacial package). It was my first time at this specific location, and although I'm not new to LaserAway, this was by far the warmest experience I've had. Nurse Mindy was absolutely amazing. She has such a genuine, personable energy and made the entire appointment feel comfortable and informative. She answered every question I had with clarity and care. Honestly, her vibe alone would make me want to come back. Highly recommend this location!

These gals are super friendly and the office is always very clean. They lose a star for consistency…read morewith their technicians. Some of them are very thorough and some just rush in, do an adequate job and rush out. I do think overall it's a good business, providing a large variety of services. Oh, one pet peeve for me is that there always seems to be a 70% off sale going on. I mean 365 days a year. To my knowledge there is no higher "regular price." I know that lots of businesses do this. It's just kind of lame imo.

Tia is the best. She makes any procedure as comfortable as possible. No pressure from her or staff…read moreto do extra things.

Collin is absolutely amazing!!! I recommend Refine to all! I've been a patient for several years…read more Colin is patient, takes his time answering questions and makes me feel comfortable during and after my procedure. Thank you Refine Spa and Collin!

Wonderful makeup artist, definite 5 stars. Pragna does great work!read more

Terrible customer service. They nickel and dime you for everything . I've paid way more than I…read moreintended because she sells it to you like an upgrade and she'll throw in a small area yet when you come for your appointment, she charges you for the area that she originally said she'd throw in. Plus she charged me a 25 dollar late fee when I called and gave ample notice; and for an appointment that is in total less than 5 minutes and most of those minutes are spent taking your money; this lady has lost her f***ing mind. I'm in a similar industry; would never do that to my clients and guess what? I still have them. I never see anyone in there so that might explain a lot, and a lot of why she's so desperate for money. I was planning on returning for at least two more areas but I won't support this way of running business. I'm finishing up my treatments and I WILL NOT RETURN.

Don't waste your money or your Groupon money. Bad scheduling and inconsiderate of your time. There…read moreare too many other laser places to waste your time here. Debbie cancelled on me the day of one time and apparently, there's no other technicians.

LOVED the service. Great attention to detail and everyone was very friendly! Had Ruby (she was…read moregreat)

Just like her name, Ruby is an absolute gem when it comes to providing an excellent pedicure! I'm…read moreVERY picky (borderline Karen), and not once did I feel anything other that utter relaxation. I've never had a pedicure that didn't make me squirm (I'm extremely ticklish)--I barely flinched through my 70-minute pampering, as Ruby seems to know how to scuff off all the dead skin without torturing her clients. Her attention to detail is impressive: from the trimming/cleaning (the real reason I have bi-weekly pedicures) to the massage to the perfectly painted nail, I left feeling treated like royalty! This is a super-clean salon with outrageously friendly and attentive staff. If you're in the Roanoke/Trophy Club area, I highly recommend you stop in and treat yourself.

I had the BEST prenatal spa package with Jamie! I enjoyed a facial, massage, scalp treatment--the…read moreworks! Jamie is incredibly kind, knowledgeable, and attentive. I especially loved her holistic approach and how she customized each service to fit my specific needs through pregnancy and beyond. I left feeling relaxed, refreshed, and truly cared for. Her pricing is also very reasonable, which is an added bonus because it means I can come back often. Highly recommend!

Jami is the absolute best! She gives amazing facials. She customizes them to what your skin wants…read moreand needs. She is also very friendly and easy to chat with. She helps me relax and also helps me to keep my skin looking great. I love her products too.

Such an incredible experience; from the cute decor to the music the entire atmosphere is amazing…read more I've had lip blushing and brows done here highly highly recommend!! If you're looking for an "I woke up like this" look this is THE place