I had a very disappointing experience during my recent appointment. The technician arrived 11…read moreminutes late and, to my memory, never introduced herself by name. When I politely asked how much longer it would be, her response was snippy and unprofessional. She even asked, "Why? Do you have somewhere else you need to be?" I explained that I had another appointment and would need to call and push it back. Her only response was an annoyed sigh. I had to decline an originally planned part of my service because the new product (an only option) used has something I'm allergic to in it. Throughout the service, she barely spoke to me and only offered to count down halfway through the wax appointment. It was more painful than usual and felt very rushed. Her overall demeanor made me feel like she was annoyed to be there--or at least annoyed to be working with me. To make matters worse, it has been two days since my appointment and I have not received any follow-up survey, which is usually standard. This is not the level of professionalism I expect, and it made the entire visit uncomfortable. I doubt I will return to this establishment and will definitely decline service from this technician.

Surita did a wonderful job. She was quick and gentle. This was my first time back in months. I…read morehas to stop due to chemotherapy, but I have stopped my chemotherapy.

Staff members are always friendly and the spa is beautiful! I went here for laser hair removal and…read moreI'm definitely looking into the other fantastic services they offer. I had a STEP consultation and left feeling so informed. It's a great experience every time I'm there and I absolutely recommend it!

Best place to go when you need a ME Day or Me Moment. They offer all the best treatments to get…read moreyou looking and feeling your best inside and out. Melissa, Valerie, Trisha, and all of the other ladies are fantastic!!! I try to go back as often as I can, 10 stars service from the moment you walk in til the sec you walk out!!

From the moment I walked into LaserAway in Southlake, I felt incredibly welcomed. The front desk…read morestaff was so kind and attentive, they offered me a drink, made me feel at ease, and took the time to tell me about current sales (which I appreciated since I'm considering a HydroFacial package). It was my first time at this specific location, and although I'm not new to LaserAway, this was by far the warmest experience I've had. Nurse Mindy was absolutely amazing. She has such a genuine, personable energy and made the entire appointment feel comfortable and informative. She answered every question I had with clarity and care. Honestly, her vibe alone would make me want to come back. Highly recommend this location!

This is been a long overdue review. I have been going to this location for a year now, and they…read morehave made me feel like family. Carly at the front desk has been so kind and sweet with me every time im in for a treatment or when im calling. Every single nurse has been absolutely phenomenal. I recently moved, and I miss this location so much. These ladies are the definition of above and beyond service. Whenever I am back in town, I will be visiting and making my follow up appointments with them. Thank you all for great memories here!

Tia is the best. She makes any procedure as comfortable as possible. No pressure from her or staff…read moreto do extra things.

Collin is absolutely amazing!!! I recommend Refine to all! I've been a patient for several years…read more Colin is patient, takes his time answering questions and makes me feel comfortable during and after my procedure. Thank you Refine Spa and Collin!

Wonderful makeup artist, definite 5 stars. Pragna does great work!read more

Terrible customer service. They nickel and dime you for everything . I've paid way more than I…read moreintended because she sells it to you like an upgrade and she'll throw in a small area yet when you come for your appointment, she charges you for the area that she originally said she'd throw in. Plus she charged me a 25 dollar late fee when I called and gave ample notice; and for an appointment that is in total less than 5 minutes and most of those minutes are spent taking your money; this lady has lost her f***ing mind. I'm in a similar industry; would never do that to my clients and guess what? I still have them. I never see anyone in there so that might explain a lot, and a lot of why she's so desperate for money. I was planning on returning for at least two more areas but I won't support this way of running business. I'm finishing up my treatments and I WILL NOT RETURN.

Don't waste your money or your Groupon money. Bad scheduling and inconsiderate of your time. There…read moreare too many other laser places to waste your time here. Debbie cancelled on me the day of one time and apparently, there's no other technicians.

My husband and I really enjoyed our experience at Evolve Nails. Ruby did an excellent job on my…read morenails, Kay made my ugly toes pretty. my husband enjoyed his pedicure as well. if you live in the area, give them a try, you won't be disappointed.

Just like her name, Ruby is an absolute gem when it comes to providing an excellent pedicure! I'm…read moreVERY picky (borderline Karen), and not once did I feel anything other that utter relaxation. I've never had a pedicure that didn't make me squirm (I'm extremely ticklish)--I barely flinched through my 70-minute pampering, as Ruby seems to know how to scuff off all the dead skin without torturing her clients. Her attention to detail is impressive: from the trimming/cleaning (the real reason I have bi-weekly pedicures) to the massage to the perfectly painted nail, I left feeling treated like royalty! This is a super-clean salon with outrageously friendly and attentive staff. If you're in the Roanoke/Trophy Club area, I highly recommend you stop in and treat yourself.

Jami is the absolute best! She gives amazing facials. She customizes them to what your skin wants…read moreand needs. She is also very friendly and easy to chat with. She helps me relax and also helps me to keep my skin looking great. I love her products too.

What a gem of a place! I absolutely loved my experience coming here. This was my first facial, and…read moremy first brow lamination/tint. The space was very clean, I loved all the products that were used, very friendly and personable owners and the prices are really good! I will definitely be back in the future.

I happen to be in the area and needed a quick eyebrow threading. SOI Brow is always my go-to, but I…read morehad never been to this location. Like other SOI Brows, you check in on the iPad at the front of the shop, and there was no wait. They had big, comfy seating and just like that I was getting my brows threaded. I needed a bit of a clean up, and the lady who did my brows did a great job! At $12, this is an excellent value, and next time in the area I'll be back. Thank you so much for a terrific experience!

I thought the vibes were a little off, I myself didn't get my brows done but had taken someone else…read morefor their first time. There are other places that do charge a little less but the service was still done good.