I went here with a friend for a couples massage during a midweek spa visit, thinking it would be a…read morerelaxing experience since it was not very busy. I had actually been here a few years ago and remembered it being decent, which is why I suggested it. Unfortunately, this visit was one of the worst massage experiences I have ever had. Before the appointment, we both clearly noted that we wanted strong pressure and listed the areas that needed attention. I specifically mentioned knots in my back and neck, and my friend noted pain and tension in her shoulders and upper back. Despite that, there was almost no pressure during either of our massages. I even asked during the session for more pressure, but I was ignored. The entire experience was uncomfortable. During the hot compress and hot stone portion, one of the therapists kept placing the hot stones directly on the massage bed near me. Because of that, I kept accidentally touching them during the massage, and they were hot enough to burn me. More than once I reacted because it hurt. My friend even asked me if I was okay because she could hear me reacting. At first she thought maybe it was from too much pressure, but I told her it was actually because the hot stones kept burning me where they had been left on the bed. The therapist was aware this was happening and still did not move them or put them somewhere safer. That was not only uncomfortable, it felt careless and unsafe. When it came time for the actual massage, very little oil was used, to the point that it felt rough and uncomfortable on the skin. I asked for more oil more than once and again was ignored. Since it was supposed to be a quiet and relaxing environment, I did not want to make a scene, and I assumed maybe my friend was having a better experience, so I tried to get through it. Afterward, my friend immediately said she also had a bad experience. She mentioned that she usually relaxes enough to fall asleep during massages, but this time she could not because it was so uncomfortable. She also said she barely felt like she received a real massage and that her problem areas were not addressed at all. We both had very specific tension points, and neither of us felt that those areas were worked on in any meaningful way. What made the situation worse was how it was handled at the front desk and by the manager. When I politely explained that neither of us had a good experience, the first response I got was asking whether I was paying for both services together or separately. There was no acknowledgment of the complaint itself. When I asked if there was a manager or owner I could speak with, one of the front desk staff walked away without explaining what was happening, while the other just continued processing payment. When the manager finally came out, her response was dismissive and defensive. Instead of listening, she basically implied that even though I requested strong pressure, the therapist may not have been able to provide it because of my body size and because the therapist was smaller. That was inappropriate and unprofessional. If that was truly the issue, it should have been communicated beforehand instead of giving me a poor service and then explaining it away afterward. I also specifically mentioned the issue with the hot stones burning me and being left on the bed, and that concern was completely ignored as well. That was one of the most upsetting parts of the experience because it was a legitimate safety issue, not just a matter of preference. I also got the impression that the therapists were inexperienced. The manager's attitude only made things worse. She kept focusing on the payment and mentioned that she could have given 10% off, as though that addressed the actual problem. I was never refusing to pay. I simply wanted the business to acknowledge that the service was poor and handle the complaint professionally. Even the refund and recharge process for the discount turned into an awkward and unnecessary ordeal. On top of that, the manager suggested bringing the therapist out to question things directly, which felt confrontational and uncomfortable, especially since we were calm and respectful the entire time. Overall, the massage itself was poor, but the customer service afterward was what really guaranteed I will not return. There are too many good massage places in Houston to spend money somewhere that provides such an uncomfortable experience and then responds with attitude instead of accountability. I would not recommend this place.

I heard from a colleague this was one of the best Thai massage places in the Houston area so I had…read moreto try it. They were a long way from my house, but ended up being well worth it. As other yelpers indicate, you are greeted with tea on your way in and I chose a mimosa on the way out. Then, they give you slippers to walk from the lobby to your room. Mine were way too large and kept coming off down the hallway. The massage I chose lasted 1 hour and the best part of course was when they walk on you since they get a little deeper that way. It's just a completely different feeling than a masseuse using their hands. Overall, customer service was excellent throughout the entire visit from all employees. The interior appeared to be fairly clean as well, as this is a legit massage place.

Massage was great. The place was very clean. The masseuse listened to my requests and did a great…read morejob. Felt better immediately.

I recently had a 60 minute Thai combo massage at Xia's last week. CiCi was my masseuse and she was…read moreawesome. It really was a great massage and I still feel relaxed days later. The place is very clean. I plan on going again in the near future. I highly recommend them!

This is my second visit and I loved it just as much as the first visit. I was able to book online…read moreand arrived a few minutes before my appointment. I completed a form to identify my pain points and potential health problems. I opted for a medium pressure massage and no essential oils...big mistake lol. The essential oils helps them glide their hands across your body so since I didn't get oil I got a lot of pressure in my trouble spots. The room was quiet, clean and the music was soft and relaxing. The service and price point makes this a must try just don't forget to add the essential oils lol!!

Rita took care of my mom for her sciatica pain and she was absolutely amazing! We also loved the…read moreambiance and the overall care of us. Definitely coming back!

I discovered Bell Massage and Spa through a google search while traveling. I am so thankful to have…read morefound it, and for my massage therapist Perla, who did an amazing job. The location was convenient, clean, relaxing, and quiet. The price was very reasonable, and most of all the massage was excellent! I hope to come back next time I'm in town.

I went for the first time and had an amazing experience. The shoulder pain I had is now gone. I am…read moreso thankful for the amazing professionalism care I received. Truly grateful.

Went on a spur of the moment visit; they luckily had space for my husband and I without needing a…read moreprior reservation. We got the foot/back/shoulder combo which was about $65/person. The massage was great and included hot stones. This isn't a super bougie 5 star massage boutique; definitely has the vibes of a more no frills Chinese massage place, but the price for the quality is amazing and hard to beat.

The lady in the front talks to you with no manners and is super rude (jennifer) . I'm here for a…read moremassage not to be stressed out by the front counter lady.

We just had our foot massage tonight. 3 of us shared a nice room. Ambience was nice and the price…read morewas right $25 for an hour foot that included a head and arm massage and 10 min back. I was impressed at how calming and serene the place was and it felt pretty clean. My parents also enjoyed. I will have to come back and try the full foot and back combo.

I had used JK in the past. Overall, very good service. Three…read moreyears ago I had bought a gift certificate that I forgot about. I called in recently and was told I can still use it. (It did not have an expiration date written on it.) Yet, when I went there, they said it has to be used within a year. I wish they wrote that If I on there the time I bought it. So a wasted $25.

Wow this place is a hidden gem in Missouri city! Highly recommend! Very clean and professional.read more

Cloud9 is tucked away behind a larger strip center off of highway 6. Upon entrance, you're greeted…read moreby the front desk and a small sitting area with 3 sofas. My friend and I came here on a Friday with booked appointments. The front desk lady wasn't the nicest - she had an attitude with one of the masseuse and was quite rude to her so that was off putting before we even started our treatments. Shortly after sitting down, I was brought in for my massage. I opted for the deep tissue and it was pretty good! I've had a couple of better massages in the Sugar Land area but I could tell my masseuse worked really hard to give me a good massage and adjust to my needs. For the first half of the massage; there was no music but that was turned on halfway through. I will say that it's pretty crazy to charge $10 extra for aromatic oils, on top for the $75 hour long massage. My friend really enjoyed her facial, so I'll likely try that next time. Overall, given the rudeness of the front desk, even with a good massage I'm not sure I would be back,

I went for a CBD massage and it was great. I suggest getting an appointment. I went on 2 occasions…read moreand they had no availability. My friend had a massage 2 days ago and swears it was one of the best she's had in years. My massage was great, they used a bottle of CBD it had some left over and they gave me the bottle. Great! I recommend this business. GN3

They are kind. I walked in because I've had nuts for myself. I needed immediate relief and I'm so…read morehappy they weren't busy. The place is cleaning up and Tom, who was my masseuse, did a great job on me. I feel much more relaxed but I do know I need to go a couple of more times to really get the knots out. Will be visiting again!

Excellent service and very clean, Very professional ,very…read morefriendly . Comfortable atmosphere, Will come back !!!!

Excellent service and very clean. The service is very professional and relaxing. Highly recommend!read more

Came to this spot with my friend on a whim and it was the WORST decision ever. I'm comparing it to…read moremy experiences with Similar cheaper spots in Chinatown that offer massaging services. Im assuming due to not getting enough foot traffic they only had one person on staff at the time we went? We still don't know if she was the owner, manager or what...as no introductions were made. We did call ahead to check availability and informed them that the appointment will be for 2 people, the staff member that picked up seemed hesitant but told us that it's fine. Anyway, we paid upfront before we got our services. However there were multiple red flags my friend and I noticed during the appointment. Such as, they only have bath towels on the bed. I was confused at first as most places offer bed sheets to cover their client. At the beginning when you pay, they did not ask us about health concerns and etc. Let's skip to the part where my friend and I got settled in the room with the bath towel... the main staff mentioned her coworker is running late [10+min]... if you want a good full body massage, save yourself time and money by avoiding this spot. On our way out, the masseuse told us to wait and to give them tips. Even though we did my have cash on us she wanted us to use our credit card [they charge an additional 3/ credit card purchase. Anyway, beware of this massage parlor...

Zen is my fave go to massage spot in Sugar Land. Tina is amazing with her hands and I left feeling…read moreso much better. Every therapist I've had here has been great, but Tina is my new fave! I'll be back soon!