I went here with a friend for a couples massage during a midweek spa visit, thinking it would be a…read morerelaxing experience since it was not very busy. I had actually been here a few years ago and remembered it being decent, which is why I suggested it. Unfortunately, this visit was one of the worst massage experiences I have ever had. Before the appointment, we both clearly noted that we wanted strong pressure and listed the areas that needed attention. I specifically mentioned knots in my back and neck, and my friend noted pain and tension in her shoulders and upper back. Despite that, there was almost no pressure during either of our massages. I even asked during the session for more pressure, but I was ignored. The entire experience was uncomfortable. During the hot compress and hot stone portion, one of the therapists kept placing the hot stones directly on the massage bed near me. Because of that, I kept accidentally touching them during the massage, and they were hot enough to burn me. More than once I reacted because it hurt. My friend even asked me if I was okay because she could hear me reacting. At first she thought maybe it was from too much pressure, but I told her it was actually because the hot stones kept burning me where they had been left on the bed. The therapist was aware this was happening and still did not move them or put them somewhere safer. That was not only uncomfortable, it felt careless and unsafe. When it came time for the actual massage, very little oil was used, to the point that it felt rough and uncomfortable on the skin. I asked for more oil more than once and again was ignored. Since it was supposed to be a quiet and relaxing environment, I did not want to make a scene, and I assumed maybe my friend was having a better experience, so I tried to get through it. Afterward, my friend immediately said she also had a bad experience. She mentioned that she usually relaxes enough to fall asleep during massages, but this time she could not because it was so uncomfortable. She also said she barely felt like she received a real massage and that her problem areas were not addressed at all. We both had very specific tension points, and neither of us felt that those areas were worked on in any meaningful way. What made the situation worse was how it was handled at the front desk and by the manager. When I politely explained that neither of us had a good experience, the first response I got was asking whether I was paying for both services together or separately. There was no acknowledgment of the complaint itself. When I asked if there was a manager or owner I could speak with, one of the front desk staff walked away without explaining what was happening, while the other just continued processing payment. When the manager finally came out, her response was dismissive and defensive. Instead of listening, she basically implied that even though I requested strong pressure, the therapist may not have been able to provide it because of my body size and because the therapist was smaller. That was inappropriate and unprofessional. If that was truly the issue, it should have been communicated beforehand instead of giving me a poor service and then explaining it away afterward. I also specifically mentioned the issue with the hot stones burning me and being left on the bed, and that concern was completely ignored as well. That was one of the most upsetting parts of the experience because it was a legitimate safety issue, not just a matter of preference. I also got the impression that the therapists were inexperienced. The manager's attitude only made things worse. She kept focusing on the payment and mentioned that she could have given 10% off, as though that addressed the actual problem. I was never refusing to pay. I simply wanted the business to acknowledge that the service was poor and handle the complaint professionally. Even the refund and recharge process for the discount turned into an awkward and unnecessary ordeal. On top of that, the manager suggested bringing the therapist out to question things directly, which felt confrontational and uncomfortable, especially since we were calm and respectful the entire time. Overall, the massage itself was poor, but the customer service afterward was what really guaranteed I will not return. There are too many good massage places in Houston to spend money somewhere that provides such an uncomfortable experience and then responds with attitude instead of accountability. I would not recommend this place.

I heard from a colleague this was one of the best Thai massage places in the Houston area so I had…read moreto try it. They were a long way from my house, but ended up being well worth it. As other yelpers indicate, you are greeted with tea on your way in and I chose a mimosa on the way out. Then, they give you slippers to walk from the lobby to your room. Mine were way too large and kept coming off down the hallway. The massage I chose lasted 1 hour and the best part of course was when they walk on you since they get a little deeper that way. It's just a completely different feeling than a masseuse using their hands. Overall, customer service was excellent throughout the entire visit from all employees. The interior appeared to be fairly clean as well, as this is a legit massage place.

Went on a spur of the moment visit; they luckily had space for my husband and I without needing a…read moreprior reservation. We got the foot/back/shoulder combo which was about $65/person. The massage was great and included hot stones. This isn't a super bougie 5 star massage boutique; definitely has the vibes of a more no frills Chinese massage place, but the price for the quality is amazing and hard to beat.

The lady in the front talks to you with no manners and is super rude (jennifer) . I'm here for a…read moremassage not to be stressed out by the front counter lady.

They are kind. I walked in because I've had nuts for myself. I needed immediate relief and I'm so…read morehappy they weren't busy. The place is cleaning up and Tom, who was my masseuse, did a great job on me. I feel much more relaxed but I do know I need to go a couple of more times to really get the knots out. Will be visiting again!

I felt like family when I walked into this place, the owner was so sweet and kind to my boyfriend…read moreand I. My boyfriends massage was great, my lady took a while to understand what it was that I needed. I hurt my neck and wanted her to focus on relieving that pain like I mentioned prior to the massage but I think she forgot. I partially my fault because I speak up until later into the massage but once I did she focused on the area I needed and it was nice for the last 20 min. I still rate them 5 stars and will be coming back.

I discovered Bell Massage and Spa through a google search while traveling. I am so thankful to have…read morefound it, and for my massage therapist Perla, who did an amazing job. The location was convenient, clean, relaxing, and quiet. The price was very reasonable, and most of all the massage was excellent! I hope to come back next time I'm in town.

I went for the first time and had an amazing experience. The shoulder pain I had is now gone. I am…read moreso thankful for the amazing professionalism care I received. Truly grateful.

Amazing massage! Amy did wonderful on my back and especially my feet. My feet were hurting like…read morenuts before I came in and she rubbed the pain away. She was very kind and checked on me the entire time to make sure I was comfortable. I will be back!

Loved the massage here. Amy did a wonderful job. Their prices are so reasonable and they are 5 mins…read moreaway which makes it even better. Highly recommend their services! Excellent!

Unfortunately this was the worst massage experience I have ever had…read more I went there cause I got a gift card for Christmas to Rose 10 in Katy (which I liked) well they apparently they move to this place.. Pros: parking is good, smells good, they give u a heating bags for your neck, massage itself is ok, but other massage places work more of your body when u get the foot reflexology service. Cons: cold AF, too bright in the massage room, loud, too many distractions, kids running around, prices were higher then most reflexology places. No toilet paper in the bathroom. I don't know if it's because they were short staffed or whatever but my massage therapist got up 4 times to go outside to the reception desk, while in between taking TWO phone calls in the middle of my massage. Every time they got up, they would open the door and the light was blinding me right in the face. I think my massage therapist saw how annoyed I was and finally closed the curtain and gave me an eye mask. It wasn't just my therapist either, my boyfriends therapist as well got up just as much. So a total of 8 times between the 2 of us. They also switched my therapist in the middle of the massage and they were non stop talking to each other and I was totally taken out of relaxation. I honestly never got to the relaxed state I usually come to these places for. Once I paid, I honestly didn't tip them at first but then the lady had the audacity to say something so I gave her 10 bucks (she still looks offended and made an off handed comment) cause I didn't want to deal with telling them off cause I totally would have but it just wasn't worth the energy. I just told her she is lucky she got that and walked out. I will need to go get another massage somewhere else now as I am more stressed out then I was going in.

Very clean place. Shout out to sooki & Lisa they always gave me and hubs a very good, relaxing and…read morerejuvenating massage all the time. And they always listened and accommodate us with our request, for me they are the top tier in the area, the quality of massage you get here is the best. Every week i am always satisfied & happy with the service they have provided to us.

This is my first time trying out this massage place. The massage was really comfortable, the…read moreenvironment is clean, and the techniques are excellent. I think I'll come here frequently.

Professional & Friendly staff. Clean facility. Great…read morepricing for one hour & 90 minute massage.

We just had our foot massage tonight. 3 of us shared a nice room. Ambience was nice and the price…read morewas right $25 for an hour foot that included a head and arm massage and 10 min back. I was impressed at how calming and serene the place was and it felt pretty clean. My parents also enjoyed. I will have to come back and try the full foot and back combo.

I had used JK in the past. Overall, very good service. Three…read moreyears ago I had bought a gift certificate that I forgot about. I called in recently and was told I can still use it. (It did not have an expiration date written on it.) Yet, when I went there, they said it has to be used within a year. I wish they wrote that If I on there the time I bought it. So a wasted $25.