Updating my review because Jamie, the owner, reached out after reading my feedback and invited me…read moreback to give The NOW another try. Wow. My second experience was night and day. Jamie recommended Louis for deep tissue work, and he was exactly what I was looking for. He was professional, thorough, and clearly very experienced. He checked in throughout the session, listened to my concerns, and knew exactly where to focus. For the first time in a long time, I walked out feeling like a completely different person. The tightness and pain I had been dealing with were significantly improved, and I finally felt like I received the deep tissue treatment I had originally been looking for. I also want to thank Jamie for being such an attentive owner. She took my feedback seriously, followed up personally, and genuinely wanted to make things right. That level of customer service is rare and says a lot about how she runs her business. I've already booked my next 80-minute massage with Louis in two weeks and am happy to remain a member. In fact, after this experience, I'd even recommend The NOW to my husband. Sometimes the true measure of a business is how they respond when a customer isn't completely satisfied. Jamie and her team exceeded my expectations, and I'm grateful she encouraged me to give them another chance.

I want to give sincere credit to The NOW Massage in Long Beach for how they handled a difficult…read moresituation and made us feel valued as long-time members. My girlfriend and I have been members of The NOW for years! long enough that our current membership rate is no longer even available. We genuinely enjoy the brand and have continued supporting it because the experience has usually been consistent and worthwhile. Recently, we had an issue with another NOW location after a massage appointment was cancelled during a stressful emergency involving a chemical spill and mandatory evacuation orders near our home. Even though we cancelled through the app within the required timeframe, that location still removed our credits. After the situation was escalated, the Long Beach team stepped in and handled it with professionalism and care. A team member Brianna contacted us, apologized, listened to what happened, and let us know they would take care of us. That response meant a lot. She let us know that the GM/Owner Jaime knows who we are as long time members. What I appreciated most was that Long Beach did not make us feel like we were just another transaction or hide behind policy. They treated us like loyal members, acknowledged the situation, and worked to make it right. Customer service matters most when something goes wrong, and the Long Beach location showed exactly why we have stayed members for so long. We truly appreciate their follow-up, accountability, and willingness to take care of us. THANK YOU SO MUCH

We came here on a weekend afternoon. The prices were very good, about $50 for an hour massage or…read more$30 for a half-hour massage. The 3 of us opted for a half-hour massage and the tip guideline posted was between $5-$15 for a half-hour massage, which was reasonable. The therapists were knowledgeable -- they used hot stones and pressure points and also some deep tissue techniques. However, my sister said she pointed to her elbow to get massages and the therapist didn't seem to understand that. Overall everyone enjoyed their massages and we thought it was a professional and clean environment. The rooms are divided by curtains. I would recommend this place and would come back next time I'm in town. They charge $2 to use a credit card and you can tip on the card as well, just hope that the tip goes to staff (i thought it was a little odd that the staff didn't walk us out so it wouldn't have been a little tough to tip them).

Nice little massage joint in Long Beach. Been comin here for 10+ years now and have had consistent…read moreservice across the board. Always know what I'm going to get for my money. Also appreciate how the prices remain constant over the years (think they've only gone up $10 or so for a full body in last 10 years). I typically get the full body 60 minute massage and it never disappoints. Always leave feeling refreshed and happy with the money well spent. Make sure to request a female and if you are going with your spouse/partner, request separate rooms as the combined room can get a little cramped for my liking. The guy that runs the joint is pretty consistent too, always literally saying the same exact sentences whenever we call to book the appt, arrive at the appt, or approach the massage room (my wife and I love when he says "everything, take off". lol). I think it's pretty standard at these types of massage joints, but expect to tip at minimum $20 for a 60 min massage, otherwise they will give you the death eye and you'll be super uncomfortable, so to not get that feeling right after a long, distressful and relaxing massage, just be prepared to fork up the extra $10 in advance before paying and it will be all good vibez. In the end, you're paying $70 for an hour long full body massage with hot stones & oil, which is still a killer deal. And the masseuses do such a great job every single time I've gone, I don't think I've had a bad experience yet (except when my wife got the main dude at the front as her masseuse she didn't really dig that, one because he was a male, two because his keys jingle-jangle the entire 60 minutes, and three he still plays the front desk role and will answer both calls and people entering mid massage, which is such lame and also super weird. Anyway, like I said, request a female and you won't have to deal with any of that!). Whelp yelp, feel like I gave all future customers the skinny on the joint and how to have the best massage possible with little to no issues. So take it or leave it, I think this place deserves 5 stars in my book.

This is the best spot! Wendy did a great job!…read more Been coming here for a minute not disappointed!!! Everyone is great!

Thank you so much ! From beginning to end we were treated so well! Everything was smooth and…read morepeaceful! We loved it for the first time coming here

I'm so excited to share this review! I tried a Thai massage for the first time! Wow, what an…read moreexperience. I did what they call the Thai Combo and added the CBD oil. I was a bit nervous but I was determined to do it. The thought of someone walking on your back is intimidating. However, it didn't feel as weighty as I'd expected. I'm sure it helped that my tech was petite. This feels like a much more therapeutic experience than a traditional massage. By the time you're done, your muscles have been thoroughly stretched. It wasn't as relaxing as a traditional massage but I felt the benefits of it a lot more. It was also very intuitive. I highly recommend coming here. Everyone was so nice and made me feel really comfortable. I loved the Thai music they played. Also, the space is very clean. It's just a 15 minute walk down The Promenade from the Hyatt Regency here in Long Beach.

Really great massage--skilled therapist, relaxing environment, and you can tell they know what…read morethey're doing. Only reason for 4 stars instead of 5 is the pricing, which feels a little steep. If that's not a concern, it's definitely worth check. Wendy has amazing hands. Could be the best hands in the universe! Will be back like every 2 months.

My friend and I requested an appointment for 2 - 1 hr. Reflexology each. They accommodated us at…read morethe last minute at 7pm. The 1 hr. Foot massage was $40. It felt amazing. I caught myself snoring several times. I'm on my feet for work long days so this is exactly what the Dr. ordered. My grandma always told me to take care of my feet and they'll take care of you. We both felt so relaxed when we left and my feet felt like a million bucks! I would definitely recommend this place! Don't let the outside fool ya!

Very inexpensive and very relaxing!…read more I took myself here as a solo date and at first I was a little nervous, only because I have not gotten a massage in yearssss. As soon as they started fo massage me I was able to relax. they were very professional and very thorough! I paid for the deep tissue massage, and when I tell you i was relaxed the rest of the weekend for my son's birthday party - i felt amazing!! please do yourself a favor and go relax. They offer all sorts of massage options for all prices and there is a lot of parking too. I didn't make an appointment but was seen right away.

I've been dealing with tension and shoulder pain, and Mateo has been incredibly helpful. His work…read moreis exactly what I needed - he's thorough and really gets into the problem areas without being too much. After each session I feel significantly better. He's professional, skilled, and I always leave feeling like my body got the care it needed. Highly recommend if you're looking for therapeutic massage that actually makes a difference.

I started going to G-Medical Message Spa for prenatal massages and keep coming back because my…read moremassage therapist, Melissa, is truly amazing. She always checks in to see how I'm feeling and what areas need attention, then tailors the massage to exactly what my body needs that day. You can tell she really listens and cares, which makes such a difference, especially during pregnancy. The office itself has a really nice, calming vibe and always smells so good when you walk in. It instantly feels relaxing. The staff is friendly and welcoming, which makes the whole experience even better. I originally booked 60-minute sessions, but I just scheduled my next one for 90 minutes because I don't want it to end! I'm so happy I found this place. It's also a huge plus that you can use your HSA funds here. I definitely plan to keep coming and will continue even after pregnancy.

I had pretty much sworn off massage for years because of too many disappointing experiences and…read moreinconsistent service. Because of that, I don't say this lightly: Firm Hands has completely changed my mind. Every single experience I've had here--for myself, for friends, and for family--has been outstanding. The work is consistently skilled, intentional, and truly therapeutic. This isn't a "fluffy" massage that leaves you wondering what you paid for; it's thoughtful bodywork that actually helps. I've referred so many people to Firm Hands at this point that I honestly can't help myself--I recommend it to anyone who will listen. Whether you're looking for real therapeutic support or intentional self-care, this place delivers every time. Highly, highly recommend.

I aggravated my shoulder lifting weights so I decided to come by Firm Hands massage and…read morerehabilitation center. I've come with my wife for her massage appointment but the renovated building and additional equipment is phenomenal. They have and infrared sauna, hot and cold plunge therapy, cryptheropy iceless cold and heat compression therapy sleeves for injuries (that's what I came for), and of course their Sport, Deep Tissue, Swedish Massage, and Back, Shoulder and Neck massages. This is basically your one stop shop for relaxation and injury repair. I highly recommend this place and if you don't believe me, read the other reviews lol. Jonathan & his staff are welcoming, kind and extremely knowledgeable about injuries to the body, and the proper recovery methods to get you back to 100%. Also, the place was clean and had a fantastic therapeutic aroma smell. OOOOO 5 out of 5 Afros

It's been a while since I've been to this location, but I needed a good neck and shoulder massage…read moreand my old place seemed more like choreography than therapy. When you check in you use their kiosk to explain what your problem points are, and you can request to exclude stepping and cracking, which for me is a huge perk. Pat was my therapist today and she focused on my trouble spots as well as relaxed my tired muscles. The stretching at the end is the best part. I'm already looking forward to my next massage.

Public Health, Professionalism, and Customer Service Concern -- Long Beach Health Department and…read moreLos Angeles County of Public Health During a massage appointment, I observed that the masseuse, identified as "Pat," had visibly rough and irritated skin on both of her elbows, more rough on the left. When I asked about it, she stated it was just dry skin. As the massage continued, I became increasingly concerned due to the amount of direct skin-to-skin contact. I asked to see her elbows more closely. I used my phone flashlight to illuminate the dim environment, and I observed that Pat's skin on her elbows appeared red, raised and inflamed, 2 x 2 inches in circumference, covering almost her whole elbow. Out of an abundance of caution and concern for possible exposure to a contagious skin condition, I requested that the massage be stopped. Following this, my husband and I asked to speak with a supervisor or manager. We were initially told that there was no supervisor available and that no one would be available for approximately a month. This response was upsetting and felt unprofessional given the nature of the concern. After continued requests, another individual was eventually reached by phone (She refused to state her name) who communicated more clearly. During that conversation, both my husband and I felt that our concerns were mocked rather than taken seriously, which further added to our distress. I have reported this incident to the Long Beach Health Department and Los Angeles County - Department of Public Health. I am sharing this experience so others are aware of potential health risks, lack of professionalism, and egregious customer-service issues. If others have experienced this, they may consider reporting similar concerns to the appropriate authorities, if encountered. This review reflects my personal experience and concerns.

I went yesterday with my mom and had the crappiest experience. She said she had a great massage but…read moreI did not. The guy that I got barely massaged just pushed and put pressure. I got the combo with oil barely got oil massaged and everything was over the towel. We had private rooms and at one point he opened the curtain and left it open for the rest of the time. Mind you im in there in just a towel. People are walking by and I can see them. He covered my eyes but I can see the light and hear everything. Then when we get to the counter to pay we give each of our people $10 tip and he was RUDE. Scoffed and pointed at the paper as to give him more. This was a treat for me and my mom that was all I had. $10 each is more than 10% for $60 massages. Tips are recommended not required. It was very ungrateful. Extremely disappointed because the last time I had an amazing experience.

They have made some upgrades from my last visit, like the workers wearing scrubs, and putting in…read moremore private rooms. Got the foot massage (my usual) and it was good once I asked for more pressure. At first it just felt like someone gently touching me lol. But turned out great. Updated pricing attached!