I had a great massage with MIA! It is so hard to find someone who can give a 2 hour massage with hard pressure. Most girls do not have the stamina. Mia was amazing, consistent deep pressure. She had quite the workout and checked in asking me if everything was ok. I was so relaxed and pleased with the service. The staff is always friendly and love to get feedback so they can improve when needed. Happy camper! read more

I've been to most of the high end spas in the Rochester area and I can honestly say that my 60 minute foot - 60 minute body massage was one of the best I've ever had and by FAR the cheapest. My masseuse was kind and asked me multiple times if the pressure was ok. I like a deep massage and this was perfect. I will absolutely be back! read more

I've gone to this place a few times and happy with my experience. The only reason for 4 stars communication sometimes because of language but the owner and office manager speaks English well. Will definitely come back. read more

They do not have levels of massages, it was way too deep and hard. I did ask for it to be softer but maybe she didn't speak english, there was no change. I brought a coupon from online where it was $50 for new customers but the man who checked us in said it was old (no expiration data listed) and he would not honor it. They had us take our boots off as soon as we walked in but that leaves the area wet so when we were finished and went to put the boots back on, the floor was wet. As I was getting the massage, you can hear the staff outside the room talking, not even whispering. Additionally, they don't take American Express, thankfully I had another card to use. This place was terrible and I will never go back. read more

Joe gave me the best massage I've had in a very long time. His hands are very soft yet strong - which makes for a great relaxing massage. He's also super friendly. You guys want to relax, let everything go, and destress? Then ask for Joe. He also gives a killer foot massage! read more

Went the first week it opened as I saw a review on here that I now believe was likely the owner. I got the 1hr "Foot" Massage which involves only 30 minutes on your feet and 30 minutes on the rest of the body over your clothes. The spa did appear clean and new. The staff spoke very little English and it was very hard to communicate with them but they were pleasant. 1st you put your feet in a wooden bucket lined with plastic bag and hot water. You are in an open room with multiple massage chairs and your shoes/belonging placed in a crate which was then placed under my head rest in the massage chair! I wore my gym sneakers and had to move the crate so that I wasn't just smelling my sneakers. I enjoyed the foot massage which just seemed too short. The rest of the massage was painful as I asked multiple times that I didn't want my lower back touched for chronic pain reasons - but given the language barrier it was almost as if they focused on this more. The only reason there are 2 stars is because I had a coupon and only paid 30.00 + tip - So I guess you get what you pay for. There are many options for massage in our area, I would look elsewhere. read more

This is one of the worst spas I have been to. I would never go here again. Read why... The good - the massages can be great BUT most times the person who get a good massage from, leaves and goes back to China. The massages are cheaper than most places... if you are wondering why is that ? Read below.... The bad/terrible- the front desk/massage lady is a R U D E person. She will not let you see the therapist of your choice. You make an appt. for eg 3 pm and when you are about to get there, she will call you on the way and tell you. Come at 5 pm.... and hangs up the phone. The sheets (body n foot) and blankets that are kept on you (when you have foot massages) are never washed, You will see the masseuses never change sheets... just arrange them after they are done. I saw ppl get their own sheets... I initially wondered why and now I understand. The donut holes are also not cleaned/sanitized (you can smell the oily sweat). This is in the midst of a pandemic. Think what the previous guy was wearing or probably nothing and then think of getting on those same sheets. The groupon coupons are highly discouraged there... also you might get half assed massages too if u get groupon. The masseuses talk ... a LOT and they scream, enough to hear them clearly in the body massage rooms too. Wonder how I know all this... I signed up for a Groupon thats how I found about this place and then was upselled to buy the multiple massage pack which I was forced to finish. Would I go back again, NEVER ! Now that you know, maybe you want to ignore all the warnings and try it yourself. read more

Overpriced. Demanded more tips then I already gave. The male was creepy. Even though they promised over the phone I would get a female to massage me read more

This is THE worst establishment in the state of New York. It is not up to code, beyond dirty, bizarrely decorated with an ominous mounted deer head, and the receptionist was an absolute nightmare! She demanded I tip on subpar service, forcefully grabbed my card out of my hand and charged me for a tip, then proceeded to tip out the technician, in cash, on the spot (I don't think they are even paying their workers). This was the least relaxing experience imaginable, the receptionist (owner?) was beyond rude, yelled the entire time, and has zero people skills. Her husband was creepily standing over me and intimidated me as I was cashing out. I would not send a dog here! Horrible service and beyond shady business practices. This place doesn't deserve one star. Do not go here. read more

These people were rude. They asked me to pay upfront and demanded for a tip. They were not accommodative about my massage requirements.

I have been to Body Vital Spa several times, and am consistently pleased with the experience. My service of choice is foot reflexology. Body Vital Spa is a very clean, new, multi-service spa that offers a variety of Asian-style massages in a serene, comfortable setting. Reflexology is a technique whereby pressure is applied to hands, feet, and other pressure points in the body to relieve pain and other ailments. Some reflexologists claim to treat all kinds of medical issues, from blood pressure, to chronic pain, to problems of the gallbladder. More commonly in the US, foot reflexology is used primarily for relaxation. Each of the foot reflexologists are highly respectful and competent. They focus primarily on the feet, but will massage other areas of the body. This sort of treatment is very common in China, Thailand, and other places, so you should not find touching other parts of your clothed body to be unusual. If you have an area that is not comfortable to you, just explain this to them. They will focus on what is comfortable to you. I usually fall asleep during foot reflexology because it is so relaxing. Prices at Body Vital Spa are very affordable. Besides the specials that are offered on many discount sites, Body Vital Spa will offer you several discounts if you arrive without a coupon. At present, you can get a hour long foot massage for about thirty dollars plus tip. Prices, in general, are quite affordable for a range of budgets. My experience with the staff, in general, has been very positive. They all speak English to varying degrees and are willing to find out what is comfortable to their clients. Certainly, those who have trouble with someone with a non-NYS accent and/or have struggles with interacting with people who are culturally different may need to practice some patience. However, go in with an open mind and you should have no problem communicating with the staff. They are very nice. In all, worth the trip out to Henrietta. read more

Owner's customer service was terrible! She handled cashing out in a very rude & angry manner. We used groupon instead of paying the normal price & from there you can already tell she wasn't happy, even with only a $3 difference. She angrily took her payments, I felt as if it was our fault for using a groupon. I came with four other people and one of the girls who received the foot massage from the owner, forgot to tip. The owner chased after her asking where's my tip?! I've never been to a business where an employee has done this, let alone the owner herself. No professionalism! I've never been so angry leaving a spa. Please don't waste your time and money on a place, where you don't feel comfortable and welcomed. read more

I really enjoyed the experience. The place is clean, no frills, but the massage was excellent, inexpensive and exactly what I needed. For a one-hour foot massage with a shoulder and head rub, as well as reflexology, it was 35$. A steal. I prefer to avoid the trappings of scented oils for the actual massage and this did not disappoint. Will be back. read more

Today on a whim I went to this spa. I saw a Groupon for 60 minute foot massage & had a code for an extra 20% off. With nothing on my schedule I purchased the Groupon & went to this spa. Was fairly easy to find & parking was good too. Upon entering, I was greeted by whom I assumed was the owner & a gentleman named Tony. She kindly asked what I wanted & I showed her my Groupon. She asked me to take off my shoes & follow her to the back. My first impression was very clean, new, expired service (I didn't see anyone there), & despite other reviews I read the owner didn't strike me as mean or rude. She was actually nice & checked in on me several times. She sat me down in a big comfy chair with pillows and blankets. She asked me to take off my socks & place my belongings in a mini crate that was placed next to my chair-bed thing. Tony reappeared with a large wooden bucket lined with plastic and filled with warm water. He had me lay back covered me with a fluffy blanket and placed my feet in the bucket. While my feet were soling he gave me a head massage for a good 20 mins & then proceeded to the best foot massage ever. I fell asleep and woke up towards the end of my massage. The pressure was firm & just right. No adjusting needed & the hot stones were amazing. I am so happy to see a rise in places such as this in Rochester. Down in Houston where I lived for a bit, these types of spas are all over. I will def be returning for a full body massage!! read more

See all

This was my first experience with reflexology. For the most part I enjoyed it. I did find it weird they make you take your shoes off by the door but they have shoes on. Before being quick to judge, remember some cultures have 2 pairs of shoes, one for indoors and one for outdoors. If you're sensitive to pain, it might not be for you. They apply pressure to certain points in the foot, which does feel painful but I'm not too familiar with reflexology & this might be normal. They do provide a massage to your shoulders & head/scalp which was nice but I wasn't expecting it, felt a little rough. They do completely massage your legs/feet & calves & apply hot stones which was awesome. But I feel as though they could be more gentle but this might be my American side speaking, I know in other countries massages to certain areas could be like this. They do sometimes talk to each other which can be distracting but the foot massages are done in a room with multiple beds. The body massages are in their own rooms. They do have great prices & deals. It's very clean & taken care of so you won't have to worry about that. Again, like another reviewer said, its not for the faint of heart but they could do something about the amount of pressure applies maybe to the females as we tend to be more sensitive. read more

I went to Body Vital because, like several who have posted a review, I purchased a Groupon for the 60 minute massage with reflexology. Overall, the experience was very good. I went on a Tuesday after work. I was the only customer for about 80% of my visit, which made it very relaxing. The man who gave my massage, David according to the tip envelope I was handed, said not one word, but was extremely polite and very attentive. He smiled and motioned to indicate what he needed me to do. He could even tell my left leg fell asleep and stopped working on my right to wake up the left. He started with my forehead, scalp and ears while my feet soaked. Then on to the feet where the majority of the hour was spent. About the last 5-10 minutes he massaged the front of my thighs and when he sat me up he also did my back and shoulders. The full hour was used. There were certain moments when pressure was applied to my feet that it hurt quite a bit, but according to what I read on the Mayo Clinic website, this is to be expected for some people. I decided to grin and bear it in hopes that the benefits would outweigh the temporary pain, but I have a high tolerance for pain. I would agree with those who said this is not for the faint hearted. I almost fell asleep at one point, but my phone rang just as I was drifting off, so I was obviously very relaxed from the experience. The hot stones at the end were fantastic, but the chairs are not conducive to back massage, so the back massage was a little awkward. Unlike the experience of others, I had no problem using the Groupon. The young man who was at the register was very polite. This place is worth a try, so don't pass it up on the few poor reviews by others. read more

I read great reviews on yelp and decided to go on Sunday afternoon without appointment. Me and my husband weren't sure if we would get in. But we did. It took about 20 min wait. The place is very clean and has brand new smell. They have a community open place , with curtains, where they have reflexology treatment. And rooms for body massage. They started with light head massage, foot soak and ended with hot stone massage. It was $35 for an hour. Now that's a steal. My legs feel relaxed and happy. They have great deals on two hour service too. We will be visiting often. read more

So I bought the voucher from Groupon. Called this place to book the appointment, mentioned the voucher as instructed on the voucher. So we drove 18-20 min to get to this place just to find out the owner would not honor our Groupon voucher, not sure if that was the language barrier that she didn't understand or just her personal rudeness that she didn't understand that the Groupon voucher was legit but she insisted that the voucher was her business card with prices on the services that they offer she didn't understand when we try to explain to her about the voucher that I bought from Groupon. She was so rude that she didn't wanna hear what we are trying to explain to her and she decided to leave without even giving us an apology except saying make the appointment and comeback. I told her that I did make the appointment that's why we came but she just raised her hand "like saying talk to the hand" and left. How rude is that. The funny thing about was the place had no customer but us there (Me and my friend) you think she would take or consider to take us anyway but no she literally turned us down. Never seen anybody there rude than this owner of this place. I won't be surprised if this go out of business because she doesn't have any idea how to run her business nor deliver a good customer service. She was very rude. Who does that. Beware people don't buy her voucher at Groupon nor go to her foot Spa. This woman is nuts. The best place to go for a foot/body massage is Luv yu foot spa or Happy feet. Don't waste your money or time for this place(Body Vital Spa). Take it from me. I understand there's a language barrier but it has nothing to do with her attitude towards others or her clients she's just pure rude and nasty person. read more

Literally the worst massage I had, I regret spending my time and money here to be honest. Staff can't speak a single word in English. I paid 10$ extra as a tip even though I really didn't want to ,but my wife forced me, and guess what ?! They demanded more ! The lady at the desk was like "10$ DOLLA ONLY? WE WORK HARD". Honestly should've spent my money somewhere else. read more

Don't need an appointment. Went in and got taken back right away. I have a really tight neck and back and get tension headaches. After 1 hour massage I feel a lot looser and my headache is gone now (had one for 3 weeks). Only negative is there isn't much privacy. They have curtains instead of doors and you have to take everything off (won't massage you otherwise) and being totally nude with only a curtain for privacy may make some uncomfortable. However, pricing for the massage ($50 w/coupon) I think is a good deal. read more

I had an amazing experience at Body Vital! Once you get over the curtain replacing a door, you relax and get the best massage ever. I bought a package of massages and I will be going once a week now. For less money than I was spending for going elsewhere once a month. read more

Friendly staff, but terrible massage treatment. If I could give no star then I would do that. This was by far the most painful reflexology experience I have ever had. I am finding it nearly impossible to lay any part of my body onto my plush bed. Walking on my feet is difficult. Scary experience. I will never go back there again. Awful! read more

The salon is really nice but he owner is the worst part. A total witch!! I get done with my massage which was great and I go out in the lobby to put my socks on. I sit in a chair and begin to put them on. She looks over and says to me, " you pay first". I was a little taken back so I went to the counter to pay anyway. I gave her a credit card and tell her to put the tip on the card also. She then tells me she is going to charge me five dollars more for putting the tip on the card. I suggested to her that she might want to put a sign up notifying her customers of this policy!! She paid no attention to what I said then I left. I concluded that she has no background in running a business and probably should not be in charge. She is greedy and rude. That probably explains why she constantly has new employees, you never see the same girls. She probably treats her staff poorly. read more

Been here many times. Professional staff,well trained in the art of massage. I've had massage by many different therapist and even the owner. Always very caring and responsive to special requests. This place is spot on clean. It's clear some past reviews have a bias about this place. Probably upset because they had to tip. There not clock watchers here, you get 60 min plus always. Hard working crew and owner. Fair pricing. read more

First I purchased a Amazon local deal for what I thought was a body massage, after reading the deal print I realized it was for a foot scrub and massage. OK, I thought maybe it is similar to a pedicure so alright that sounds great. OMG, it was torture, and the next day my legs and feet are covered in bruises! It was some young guy who probably doesn't know what he is doing. Do not go here unless you want pain, I would never go back! There was no foot scrub, they basically soak your feet then start a torture rub, no massage and I should know I have received massages from other establishments in the local area. None are like what they do to you here. If I could give no star I would... read more

Would not takea Groupon even though the Groupon stated it could be applied toward the full price purchase. Pretended not to understand English and then began shouting for payment and also tips. Extremely rude. read more

My experience started with making an appointment earlier in the day, 2 body massages at 5pm and they didn't ask for a name. When we got there at 4:53pm we told them that we made an appointment for 2 people. They didn't check the book or anything to verify that we were in fact scheduled. There is clearly a language barrier. My boyfriend and I entered the room and weren't given any instructions so I had to chase someone down to ask what we're suppose to do. The massage didn't start until 5:17pm. Throughout the massage the massage therapists were talking to each other. My massage lady, who I believe was the owner of the establishment left the room multiple times every time a coustmer walked in and at one point she even stopped the massage to answer her phone that was by my head. The massage was very painful and I had to tell her a number of times to be more gentle and she would laugh it off each time. My boyfriend had a male massage therapist and his experience wasn't any better. Just when I thought things couldn't get worst, towards the end of the massage she had me flip over onto my back. She adjusted the blanket by lifting it off of me leaving me completely exposed. The fact that she saw my breasts mortified me and on top of that there was a male massage therapist in the room. Overall, this place is very unprofessional and we will not be returning. Massages are meant to feel good and relaxing. This experience was the complete opposite. read more

Tony gave me the most amazing foot massage I have ever had!!! It was so relaxing. Cannot wait to go back to Body Vital Foot Spa!!

Fantastic massage. This is a hard core deep tissue massage done with expertise. Not for the faint of heart, I loved it read more

This was literally the worst and most painful full body "massage" I have ever experienced in my life. First of all, the man pushed my back so hard that my throat was jammed into the hole in the desk and causing my to choke and lose my breath. Secondly, it was freezing cold. I did ask for an extra blanket and they did turn the heater on. Third, the man pushed so hard on my back, pressing on my lungs causing me to lose my breath. Fourth, his breath was toxic. Fifth, a man walked in for a massage and then the woman that was massaging my husband, left to go massage the other man in the middle of his massage and then my husband got a new person to finish his massage. Sixth, I have bruises on my back and it has been painful to sit and lay down since the days after the massage. Seventh, are these people even trained? I don't think there was a single element of massage therapy in my session. And what is with the punching and finger pulling? I feel like he was going to pull my toes out of my socket. read more

Warning- the lady owner is incredibly rude. However, once you are with the therapists all is well. It is one of my favorite reflexology experiences in the area. read more

Horrible experience here last night. We had 7 pm appointments and arrived on time. We waited 20 min. during which time we were shh'd by the person at the desk for talking in the waiting room then she walked outside to talk on her phone. This is the same person who gave me my massage. There was no apology for the long wait. Once we were taken back for our treatment the person giving me my foot massage was very loudly conversing with other workers in the hallway behind our treatment room while giving me my massage. Not very relaxing to say the least. Then she proceeded to get up and leave the room to deal with other issues 3x during my treatment. When I complained there was no apology just a I'll give you extra time. This should have been a relaxing stress relieving experience but instead caused more stress. If I had not been with a friend I would have walked out after she left the 2nd time. Do not recommend - will never return. Horrible custom service. read more

The worst massage I've ever had, it stressed me out rather than relaxing me. The front desk woman was rude. We made a 3pm appointment for 3 people and we all went at separate times and did not sit next to each other. The woman who worked at the front desk also did my foot massage. She began by rubbing my forehead in an aggressive way (gross because she was just handling money 5 minutes before). It felt as if a child was massaging my foot based on how soft it was. She rubbed the same spot on my foot for 25 minutes. The massage was SO soft AND she kept stopping so often that I took my face mask off the see what was going on and she was literally FALLING ASLEEP. She was leaning forward with her eyes closed AND another masseuse was staring at her with a confused look. I confronted her about it and she denied it and called me rude, rather than just apologizing and I still had to pay. Do not waste your time here and if you do go, and the owner/front desk woman starts massaging you.. LEAVE. read more

Very pleasant foot massages. My boyfriend and I came here for the one hour foot massages offered by groupon. I found this massage very relaxing and helpful for bad feet. I look forward to getting the full body massage some time as well. read more

First of all when we got theres no one in the parking lot and no customer inside. My friend called ahead of time to schedule an appointment. When we got there a man greeted us and demanded $35 for foot massage. We explained we have a Groupon to use. He proceeded to go to the back. Next thing we know a lady showed up in front of us furious and started telling us she will not honor our Groupon and she was angry. We mentioned we have a voucher / Groupon. She don't understand what is voucher. She keeps showing us her advertisement card showing the prices. She said she don't take those and she called it voucher. Lol. We argued with her because we made an appointment and she won't take us. She stated we need an appointment and told us to call back and she was angry and left. She was rude, nasty human being we have ever met. She should not own a business if she do not know how to manage it. Besides Groupon should be accepted appointment or not. She is very rude. I will not recommend that place to anyone. She don't deserve to have customers. read more

I went here with a groupon. The place is very clean and the staff are courteous. The foot massage is Chinese reflexology, it's similar to "deep tissue" work. If you have very tender feet, you may want to pass. They definitely work very hard and it's very affordable! Like I said, it can be pretty intense though... I don't know how their fingers aren't falling off by the end of the day. read more

This past week, I went to Body Vital Foot Spa for an hour's session of reflexology. Since then, I thought I had a broken foot (paid for an xray) and today, I thought I had a blood clot in my calf (had to have an ultrasound). Clearly, Body Vital Spa doesn't know what they are doing. Though I had gone before, this past week, my "therapist" was so aggressive with his treatment that I winced in pain. Because he doesn't speak English, it was difficult to tell him that his pressure was too hard. I will never go to this spa again. At this point, they owe me a ton of money for all the co pays and for the pain that I have experienced. I do not believe this is an up-and up business. read more

The woman who works the front desk called me today to change the time of the appointment not once, but twice! Three different times to adapt to in One day! I arrived to the last agreed upon scheduled time and it looked like they were short staffed and I waited a half hour and then the front desk woman told me to get a half hour massage and I told her no because I already paid for an hour reflexology massage on groupon. She brought me back to do it and it was nothing like a reflexology massage. I've had many done in the past and have been to this location twice before where the man did an excellent job. This is so sad to write a negative review because the men who provided reflexology massages the prior visits were great. But this visit was so different. She talked to customers walking in the front door and on the phone while she rubbed my feet. At the end she got upset when I didn't give her a tip and I told her it was because I waited a half hour and received poor service. She forcefully insisted I give her a tip so in the moment I caved and gave her one and she insisted I was late for the appointment to save face in front of the other customer who was listening. I really regret caving in then. I was on time and can't believe I was treated so unprofessionally today. I will never return. read more

$27 is actually for 60 minute foot massage, NOT for $60. I showed this to the front desk. They told me it was written wrong and I might as well just pay $50 for the full body up front. I just left because I felt I couldn't trust the service. Will never go back. read more

I have been there numerous times and have brought friends and daughters. All the workers are very experienced except the owners husband. He is a friendly man, but is NOT qualified to do foot massages, last time my daughter went, she felt like she had her feet moisturized only, not a foot massage and he got up and left 4 times to answer phone. If I was there, I would have asked for my money back. Two other friends had him also and they were not pleased!!!! Please, do not allow him do any more massages, customers would rather wait or come back to get an experienced person. If you continue to use him, you will definetly loose business!!!!!!! read more