Brian saved the day! My jaccuzi drain was broken I came in and he gave me the exact piece I need…read moreand now I can use my jacuzzi!!!! Thanx so much!!! I went to 2 other stores and they could not help me.

Great store for all your plumbing supply needs, and the customer service is excellent as well!read more

Very disappointed. I needed to purchase 8 gifts for a work…read morething. I was prepared to spend a lot of money as these were high end gifts that we wanted to send out. I show up to the place on Monday afternoon and there is a sign on the door with special hours pertaining to Friday, January 19th. Since Monday was January 22nd, I decided to call. The answering machine picked up after what felt like 100 rings and it said: for faster service contact us through What's App and gave the phone #. I messaged them. No response. I call the What's App #. No response. So I call again today. Still no answer but the machine says to look for their 'daily hours' on their Instagram page. I can't find the hours but I sent them a message on that site and for a brief moment, the hours appear and it states they should have been open all the times I was calling and messaging and showing up at their door. Well after being extremely frustrated, I decided to move on and shop elsewhere. Of course, as I am pulling up to another store, they finally reached out and said they will be open at 12pm. Too late. I shouldn't have to chase you down to give you business. And this would have been a very expensive order! Do you just open up random hours or when you feel like it? I'm not sure how you are going to stay in business if people can't just show up to shop. I was so disgusted and disappointed with the effort I had to put in just to try to buy things. You've list a customer here!

I love on the table !! Rachel and her crew are the best ! they always have unique and cool ways…read moreof sprucing up the table !!

Located in Westwood off of Carver Avenue, my partner and I entered this establishment not knowing…read morewhat to expect. Habitat for Humanity of Bergen County ReHouse sells a wide variety of quality used building materials. Despite the smaller selection, the furniture pieces appeared to all be high quality and of good value. Their products ranged from antique to modern and from basic to "top of the line."  They are much less expensive than new, sometimes very unique, and always good for the environment. They would pick up resellable items, so please call them before one puts any furniture out for the trash. They do great things for the community as a nonprofit and try to support their cause if one can.

Daniel and the entire team at Bergen County Habitat for Humanity ReStore are excellent. The store…read moreis welcoming, well-run, and clearly focused on doing real good for the community. You can tell they care about helping people and supporting Habitat for Humanity's mission. Overall, great experience, great cause, and a great team. Highly recommend.

This is for the owner of the store ( and jokes on me if he's the person that doesn't seem to care…read moreabout the customers ). I've never been to your store before but pass it on my way home from work . For almost 20 yrs. I was a regular customer of Benjamin Bros /Value Hardware before they closed down . What kept me loyal to that store wasnt their prices . It was the friendliness and helpfulness which should be a standard work ethic for customer service people. As soon as a floor person saw you there they asked if they could be of help after they said Hi... I guess you know where I'm going with this .. A younger man was helping someone by the paints and he was friendly with the customer. I got the older man ringing me out . He didn't say hello or ask to help me find anything when I saw him earlier in the aisles wandering right next to him. He was just as stone faced at the register . Why would I want to go back there and become a loyal customer ?? I'm writing this because I think it's a shame when a small business is being hurt unnecessarily .

Just before the storm, I went to buy a weather seal to make sure my doors were sealed. All was well…read moreuntil I realized I had bought the wrong product. I went back to get the right one today and explained the situation to one of the workers, who was more concerned with his phone text than with me as a customer. He proceeded to tell me, "Talk to my boss! If you want a refund," The Boss" told me there is nothing I can do for you because " I could not resell it since you opened the plastic bag" with an attitude. I think the whole weather seal was like $5.99. I told him not to worry about it. I am not a new customer. I live in the neighborhood. There is nothing about "Hometown" in these types of stores. I will take my business HomeDepot where I am not even questioned for a $5.99 item! And then they dare to complain when they go out of business or when they say we do not support small businesses.

First, I would like to say, the showroom was awesome! I did not expect to see as much on display;…read moreit really helped to make our decisions very easy. Christine helped my husband and me. She was very knowledgeable about ALL the products we were looking at for our kitchen remodel and made the whole process stress-free. I would highly recommend GPS in Hawthorne and working with Christine for your next project. THANK YOU for making this part of our project so easy. Pam & Tom

Popped in today on a whim. Looking to purchase some parts for a bathroom renovation, which include…read moretub, toilet, and accessories. Since I did not have an appointment, I wasn't sure what to expect, but everybody greeted me and super helpful and guiding me along the path of what I needed. They basically deal with Kohler which is not a bad thing so we were able to go through the specs of what I was looking for as well as the different levels high end to low end. Everybody was super friendly and informative and they have a nice little showroom section, which is always helpful.

I contacted General Plumbing Supply to help locate a few parts our contractor needed. I spoke with…read moreAndrew Alvarez, who was incredibly patient as I tried to describe exactly what we were looking for. He quickly looked up the items and walked me through the options, making the process easy and stress-free. Andrew was both friendly and very helpful throughout the entire interaction. He had one of the parts in stock and needed to order the other. I was a bit nervous because we needed it as soon as possible, but Andrew reassured me that it would arrive within two days. I called the day before picking it up, and he confirmed that it would be ready when I came in. When I arrived, I was pleasantly surprised to find that everything was there exactly as promised and it was precisely what we needed. Andrew even opened the package so we could review the item together and make sure it was correct. General Plumbing Supply is very well stocked, as you can see from the photos, and the prices were very reasonable. If you're in the area and looking for plumbing supplies, I highly recommend stopping in and asking for Andrew Alvarez. He is knowledgeable, patient, and genuinely helpful. This is exactly the kind of customer service that makes a difference--especially for those of us who aren't experts in plumbing.

This is local for me. I needed fixtures for a job I am having done and they had what I needed. I…read moregot the contractor's price after they asked me who was doing the work and confirmed he was one of their usuals. Prices seemed fair and competitive.

This is a good store, but it seems like there's a problem with management. This is my go to store…read morewhen I need things from my home and I rarely don't find what I need but like many stores in the area they have big problems when it comes to being stocked for major weather events. I came to the store like many people looking to get ice melt and found a sign on the door that they would not have ice melt until 12 PM. So I went to a local Duncan's and bought some food and sat in the parking lot waiting to see a truck pull up and be prepared to get a reasonable amount and I sat there for nearly an hour and a half and then so people coming and going just like me that saw the sign and figured they would come back. Well after four or five minutes after the 12 o'clock mark, I noticed people walking to their cars from behind the store with bags of ice melt so I walked into the store and I spoke to a fella that was working in the paint department and he spoke to me and another fella and stated that well we really don't know if it's gonna come in at 12 o'clock or not. It might come in sooner. I might come in later and we were just OK with that because it was 12 o'clock at that time anyway so I hung around the store buying other products doing my policy of by in the smallest stores rather than going to the big stores like Lowe's and Home Depot. While I was hanging around talking to other customers and buying products, I noticed the fella at the paint department was taking orders for a person that just walked in the store just walked up and asked if you can get a couple bags of ice melt, and I was just really disappointed that that person saw me there knew what I was therefore looked at me talk to me and everything never told me that a truck had pulled up with the ice melt and then was apprehensive about taking an order from me because I had to get a paid slip from him to go to the front counter to get my salt. No, I'm not pitching a bitch or making a complaint but it's astounding to me that someone that works at the store would treat me in that manner and not just say hey listen just wanted to let you know that the ice melt came in and go grab a few bags and you can come in and pay for it. That is the mom and Pop feeling of a store and this guy ruined that because he should've had the courtesy of letting me know. Then when I get out in a lot as I'm going out and putting my ice melt in my truck, I noticed another van pull up with a skid of ice melt so it made me feel that they were either selling it out the back to certain people that they knew or they were just being flat out secretive about the shipment coming in either way it's not customer friendly attitude. I'm 69 years old and I've been going to that store since I was about 17 or 18 years old, not buying every single thing I ever needed there but knowing for well that when I needed something that place had it the day before I went in there and bought O-rings that nobody else would have because I knew you could go to Palmer Bros and they would have what I needed so I think people got on the stick and they got order more than they need of a product, especially in the middle of a season when you know there's gonna be other weather event events that people are gonna need the product

I had the best experience at this hard wear store. Reece I think that is how you pronounce her name…read moreand spell it. Needs a raise or a promotion. She exceeded my expiation as a costumer service person. She embodies the Palmer hardware expertise . She goes above and beyond she has knowledge of every aspect of the store up and down

In my opinion poor Customer service. Waited over 15 minutes for propane tank refill , no customers…read morein-store no employees in sight , no one picked up phone. When I finally found someone I was told I guess they were busy

I went in originally just to get my propane tank refilled. The gentleman helping me stated my tank…read morewas expired. He gave me a brand new tank and took the old one off my hands! I now come here for all of my lawn and gardening needs. The people who work here are really helpful and super friendly!