I checked their reviews and it speaks for itself! I tried to raise an issue I had with an agent…read morefrom this office with their manager and she was very rude, dismissive, and completely unprofessional over the phone. I decided to go to a different Keller Williams office to meet with a new agent in Walnut Creek and I couldn't believe it was the same manager at this office as well! The customer service was unbelievable to say the least. There was no one at the front desk and an employee came out of her office and completely ignored me. The manager, Margot Ross came out and pretended our conversation never happened and she didn't know me even though I reminded her of our phone call. I refuse to go through the same situation again if she is also managing this office so I cancelled my appointment and will be looking for a different agent in a different brokerage.

Before we took possession of the home we purchased from our Agents Daniel Boot and Greg Silva was…read morethe lead, our ceiling in our 2nd bedroom fell in. It was due to a leak upstairs that the seller claimed he fixed. We had an inspection and there were a lot of problems with the house that seemed minor, but the seller said he fixed them. He didn't fix most of them to our satisfaction. A month after we moved in we discovered we did not have A/C as indicated on the appraisal and the inspection. We found out because it was a very hot day and the house was hot upstairs. I called our warranty company Old Republic which has proven to be USELESS! They sent out a Technician who first told us our system was outdated and there was no way to repair it. 4-5 HVAC installers later confirmed the A/Compressor in our backyard was not connected to the nice new Nest thermostat. In fact, we did not have A/C because a wire was loose or cut that could not be connected without opening up the wall. We were told we could buy a wireless connection that may work for $1500.00. We continued to have installers come out and give us 3rd, 4th and 5th opinions and estimates. A few months later we had a Mini Split A/C/Heater installed that cost $12000. I was in communication with the Agent Daniel who was always going to get back to me after speaking to their lawyers. He always deferred to the useless warranty company. There were a lot of other issues e.g. floors lifting, a hole in a bathroom wall that was covered up with a mask. We discovered a lot once we moved in. The straw that finally broke the camel's back was the hot tub issue. I loved the hot tub that came with the purchase. I informed our agent that I needed to be sure it worked because it was one of the reasons I wanted the house. The seller put in the contract that the hot tub had some issues but a technician was coming to repair it. So fast forward, we got A/C installed, but when the A/C installer came he informed us that the hot tub was not hooked up to code. He said it could cause a house fire. He said the wires used to hook up the hot tub were the wires to hook up the A/C and they are the wrong size. Therefore, he disconnected the hot tub. We now have to hire an electrician to come hook it up correctly and according to code. The cost to reconnect the hot tub is $3000-4000. This is my first purchase. We trusted Daniel, our agent. Instead of doing the walk through for the 2nd time without furniture in the house, we let Daniel do a video. The last walk through was hurried because Daniel said he had somewhere to be. I imagined that when I purchased a home it would be a celebration and that we'd be overjoyed. It has been quite the opposite. If I had to do it over again I would not have purchased with this agent or realtor. I have family and friends that are agents and I should have gone with someone that we knew, and who had our best interest at heart. We have spent $9000 on replacing the floors, $3000 for repairing the leak. The shower was replaced and some of the plumbing that could prevent a leak in the future. We also had to have the ceiling closed and repainted that was damaged by the leak. The backyard was cleaned up and landscaped because it looked like a jungle costing $1700.00. We had to have the fireplace cleaned and repaired for $400.00 (the seller said he had this done) in the pics there was a glowing bright big flame. When we took possession of the house we couldn't get a flame. There was a rusted window in our living room that we had to replace for $300 just for the window. It will be additional $ to install. So, almost $30k in 5 months after closing is overwhelming. I have spoken to everyone involved and they all passed me along to the next person. Daniel and Greg were the agents, Lyle West was the Listing Agent. I even spoke to the man I was told was in charge named Phil, he was not empathetic and just cut us off in mid conversation and said sue the seller. Potential Buyers BEWARE. Please thoroughly do your walk thru and if something was repaired get the info. on who repaired it and make sure to get it in writing. Go with an agent you know or somebody you know knows. The seller is denying that he knew about how the hot tub was hooked up. He said it was A/C while he was in the house, so I guess someone disconnected it by the time we moved in. Also, let me mention there was also an infestation of house centipedes and bugs that behaved and looked like roaches to me. We had to get an exterminator and have them come every month. I am very very scared of bugs so this made the house very uncomfortable for me. We also later had a pop-up encampment develop directly across the street from us. The presence of the encampment has come with a lot of trash and junk also right across the street from us. Please Do Your Homework! Do not regret the biggest purchase of your life! The stress has been overwhelming between the loan officer and the agent.

This review is for our experience with HBR company. We are first time home buyers that purchased…read moreduring the Covid pandemic, while the market is hot because of the loan rates being sub-three percent. We found HBR through Dave Ramsey Endorsed local providers website. We are absolutely satisfied with the standard of service we have received from HBR, particularly from Yolanda and Eva who have kept us informed and updated every step of the way through emails, texting, and phone calls. Their response time and communication is first class. The procedure and efficiency is flawless, and we really appreciate the thorough explanation of each step of the process (A true heart of a teacher). Yolanda knew exactly what type of property we were looking for and found it on the first walk through (We had sorted through several homes virtually which HBR is great about). Moving from the Bay Area to Tracy, CA we expected this home purchase was going to be very stressful but things were actually very smooth. We have certainly landed on our feet to find such a gorgeous and well presented property which is also backed by professional and efficient individuals who have made the process as easy as you can imagine. We cannot thank Yolanda and The HBR team enough for their help and professionalism throughout this process, and we cannot express how much we can recommend them. They have been absolutely faultless to this point so we have high hopes for the rest of our journey! Thank you Yolanda, Eva, and the HBR team!

Sandra Guitron real estate agent was professional and very detail oriented. She made a complicated…read moresell and buy exceptional experience. Hughly recommend.

We had an amazing experience working with Lynne on our home purchase in San Ramon! Since we hadn't…read morelived in the area before, we wanted a realtor who could not only help us find the right home but also educate us throughout the process--and Lynne did exactly that. When we found a home we loved, there wasn't an open house, but Lynne quickly arranged a private showing. Before we even arrived, she built a great rapport with the seller's agent, which gave us key insights that helped us make a strong, competitive offer. Thanks to her guidance, our offer was accepted! Lynne's ability to connect with the seller's agent was a huge advantage--it gave her the inside track on what was expected and helped us secure a great deal. She is proactive, detail-oriented, and keeps everything moving smoothly. Throughout the financing and closing process, she introduced us to excellent lenders, guided us on inspections, and helped us get some work done before moving in. Even after closing, she was there to answer all our questions, including those about property taxes. Lynne made the entire home-buying experience stress-free, and we are so grateful for her support. If you're looking for a knowledgeable, proactive, and highly skilled realtor, we highly recommend Lynne!

Just finished a remarkably smooth transaction with Lynne. What a breath of fresh air dealing with…read moresuch a professional! Lynne made the entire process run seamlessly in a very competitive, strong market. Lynne was responsive and never left us waiting for an answer. Her TC and escrow team are also top notch! Wish all transactions were this smooth! Cheers to Lynne!

I was verbally given a preliminary offer over the phone by Drake Metal for 380,000 for my home. I…read moretold Drake Metal to call back in a few months. Drake then called in 2 months by phone. Drake Metal came and took pictures of my home. He said he would get back to me in a few hours. He did call and made me an offer of 303,000 dollars. I had the home appraised by a Certified Appraiser 3 months earlier for 430,000. I asked Drake if he wanted to see the appraisal and he said no. I'm 75 years old, but no fool! This was a bait and switch. After turning the offer down over the phone, I received a text from Drake Metal for me to make a counter offer. That seem a bit strange because I was the seller not the buyer. WARNING BEWARE OF FLIPPER!!!!! 6-17-2026

I purchased a home from them in March 2015. Keep in mind this team flips homes and usually that…read moremeans they fix them up so they are liveable and functioning. They are listed top price because they are supposed to be greatly improved. I had an inspection and they caught some things that were leaking or needed a replacement. I thought I was home free. I was wrong. Shortly after, things started to fall apart all at once. The first was the bathtub, which they painted with regular paint. Yes regular paint! The paint started to peel off in sheets. I did complain and they did have someone come and paint it, but he only painted half of it and left the tile on the wall the way it was, and this is now also peeling. What else? -Leaking roof (they refused to replace the roof and refused to lower their price but instead put a two year cert on it, however the roof has been leaking above my bed ever since) -Chipping bathroom tile because they didn't paint it correctly -A broken garage door (they never gave me a control for it and when I purchased one found out it was bunk) -A side door from the garage that fell off its hinges as soon as I opened it -A main line that they replaced a portion of, but with the cheapest material possible so that roots will still come into the pipe and clog the line from now until the end of time -A non working garbage disposal -A non working fireplace -A cracked toilet because they tightened the bolt too tight when installing -Several outlets in the home do not work which is annoying. So excited to see what's next! They took all the allure and excitement of purchasing my first home and instead I have a money pit. It's clear their improvements are all a facade and their in it for a quick buck, no matter who they screw over in the process. I wouldn't buy another home from them if it were free.

Corrine Slade has been more than real estate agent she truly cares about you as a person and really…read moredoes everything in her power to serve her clients. I unfortunately did not purchase a home with her due to personal reasons that required me to take a step back from buying a home. Corrine was extremely understanding, beyond helpful, and willing to lend out a open hand. I am beyond grateful for her help! She pulled off a miracle in helping me to get my money back from a deposit I put down on a home and was able to find a new client within a short time frame who was interested. I would definitely choose her as a real estate agent when purchasing a home in Bay Area if you are looking for a genuine kind down to earth and very helpful person!

Moving across the country is no small feat, and relocating from Indiana to Tracy, California could…read morehave easily been overwhelming--but working with Chuy made all the difference. From day one, Chuy brought a level of professionalism, responsiveness, and genuine care that immediately put me at ease. No matter what questions I had (and there were a lot!), he was always quick to respond with clear, helpful answers. His communication was consistent and reliable, which is something you truly appreciate when you're navigating a big life transition from states away. What stood out most was how seamless he made the entire process feel. Buying a home long-distance comes with so many moving pieces, but Chuy handled every detail with confidence and expertise. He anticipated needs before I even had to ask and went above and beyond to make sure everything stayed on track. At no point did I feel out of the loop or unsure of what was happening. Beyond his professionalism, Chuy is just a great person to work with. He's patient, kind, and truly invested in making sure his clients feel supported. You can tell he genuinely cares--not just about closing a deal, but about helping people find the right home and making the experience as smooth as possible. Because of Chuy, what could have been an incredibly stressful cross-country move turned into an exciting and positive experience. I'm so grateful for his guidance and support throughout this journey. If you're looking for a realtor who is responsive, knowledgeable, and truly has your back every step of the way, I cannot recommend Chuy highly enough. Thank you, Chuy!

We had a great experience selling our home with Dave Flashberger and team. This was our first time…read moreselling a home, and we quickly realized how important it was to have a realtor who was patient, knowledgeable, and willing to guide us through the process. Dave was all of those things and more. He knows Pleasanton and our neighborhood extremely well, and his understanding of what buyers in our area are looking for was spot on. He gave us great advice while also listening to what was important to us. What we appreciated most was how patient Dave was. Selling a home can be stressful, but he did a wonderful job of keeping us informed, answering all of our questions, and helping us keep things in perspective. We always felt that he had our best interests at heart. We are very happy with the sale of our home--and even happier knowing that the people who bought it are happy too!

Flashberger Real Estate Group was absolutely fantastic in guiding my house purchase. Sue and Dave…read moreare amazing; responsive, knowledgable, transparent, and honest. They are very good at their jobs, and they are even better people. I ended up in my dream home, and had a very positive experience in what normally can be a chaotic and exhausting process. Everyone I interacted with from Flashberger Real Estate group was fantastic, big thanks to Sue, Dave, and Valerie. I highly recommend Flashberger Real Estate Group.

Working with Irene was the nicest, always on track and keeping all my questions resolved in…read moreminutes, great communication and excellent service!! My kid and my family love the our new place. I hope to work with her in the near future. A+++

David Espericueta - my home purchase agent - was wonderful. He helped me to feel confident and…read moresupported from the very start, and I knew right away that he is a person of integrity. I would recommend David to anyone buying a home! If you decide to work with him, you can expect to be treated kindly and with respect. I'm really glad I found him. He's the best!

We closed our escrow couple days earlier than contract about 2 weeks ago, smoothest ever…read moretransaction! Linda and Leon are an unbeatable team. Their attention to details, vision to market trend, and customer-first mentality won our trust to begin with. Result proved that they deserve the best rating and are entrusted partners when selling/buying houses. THANk YOU!

You owe it to yourself to hire the top realtor when selling a home, especially in a tough COVID…read moremarket. Linda and Leon helped us prepare our house, oversaw the remodeling, gave us great advice on pricing and evaluating offers, and sold our home in record time. I appreciate everything they did, from picking out the granite and tile to watering down our house when our area was under fire evacuation warning. They were always available by text and phone, and everything went smoothly from first meet to close of escrow.