Very rare to get such a bad rating for a Bojangles but seriously...this was a horrific experience. Was yelled at and mocked by an uncaring and immature staff member. Young? OK,but the adult working there was worse and very confrontational and unstable. She seriously needs a Psychological Evaluation!!! I felt unsafe and uncomfortable. I left. Don't go here. Food didn't look fresh or up to standards of a typical Bojangles. The best ones are those in North Carolina. Where they are based. Bathroom was disgusting and the whole place needs a complete overhaul. Move along. Really!!!!! read more

Food quality was poor. Hard biscuits and over cooked room temperature sausage. Counter service borderline acceptable. Foid quality not good. Bisvuit maker needs to get traininh.​ read more

Unbelievable that everytime I order chicken from the Bojangles after 7:00 the chicken is horrible. Seems they cook it at 5:00 and let it sit for hours. Devine street location is the worst. read more

I'd give them a ZERO, if it was an option. The customer service was HORRIFIC and the food wasn't much better. The AI automated bot at the drive thru didn't work and the staff inside offered no assistance and nasty attitudes. I've called for a week trying to get a manager, with no one ever answering the phone. Gotten no response from the national complaint route either. 0/10. Would not recommend. Pick another location. read more

Arrived with a coworker for breakfast. Ordered bacon, egg and cheese meal and an egg and cheese meal and an additional Bo rounds for another coworker. The food was tasty and hot. When we arrive to the window, we are greeted by AI software that took our order correctly, which shocked me. We got to the window and confirmed with a person that took the order correctly. The lady at the window was pleasant. Reason for a 4 and not a 5, the pink lemonade my Coworker received tasted like water. read more

They added weird pickles, they stopped seasoning their fries. Stop trying to be chic fil a.

It's Bo' Time! When it comes to chicken, Bojangles does it better than KFC or Church's in terms of quality and service. They're a little more expensive, but worth the cost. I live near this Bojangles so I stop by the drive thru about once a month. They can be busy sometimes in the evenings, but the service has always been good. My orders are always made correctly and the food comes out tasting great. For breakfast, I order their Canjun Filet Biscuit that comes with Bo rounds, which may be the best things on the planet and they go well with their honey mustard sauce. At nighttime, I go with the 3 piece chicken with 2 fixings that comes with a biscuit. My favorite sides are the mac and cheese and dirty rice. Their fries aren't that great because they tend to be too salty for my taste and come out limp and soft. Also, if you're Southerner, you have to order their Sweet Tea! Free drink comes with a combo or you can get a liter for $5 and it's totally worth it. If you're on a budget, they have a $5 2 piece combo available. My only complaint is that their drive-thru is slow sometimes with the food. I've had to pull over and wait a couple of times. Overall, I've been going here every once in a while since i moved here and the service and food quality has always been strong. The Sweet Tea and Bo' rounds are definitely worth trying! I'll keep coming by when I get off work to get my Southern food craving satisfied! read more

Bojangles - 3 piece with one fixin' - Fast Food Near Me - Columbia, South Carolina

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Got there at 6 when they opened...the person working said they were running late...come back about 30 min later and they MIGHT be ready. Not a good place to count on for breakfast if you need to get to work...disappointed read more

Worst customer service. Young girl at the window who passes food was very angry and rude. I hope management took the time to pull her aside and correct her. I was so taken aback by her attitude that I forgot to check my order. I got to work and realized my order was wrong on top of her terrible attitude. It's entirely to early, it wasn't even 8am yet... let's do better. Young darker toned female, glasses, bun (description) read more

Waited in the drive thru for over 30 minutes without moving while I sat and watched customer after customer get served in the walk up line. Imagine having 30 minutes for lunch and getting trapped in a long line of cars with ZERO way out. Especially knowing it was just quicker to go inside! Every Bojangles I've been to in the Columbia/Irmo area has had issues with timliness and customer service. It's clearly a chain issue. read more

Terrible overall experience. Ordered a chicken filet biscuit, gave me something else entirely. Didn't have any coffee or tea. Ordered a soda which tasted awful (how do you even mess that up?!). Paid for 2 honey mustard sauces, didn't even get them of course. There's good Bojangles out there and then there's really bad ones. This is one of the really bad ones. Save your money and stop somewhere else. read more

Always good customer service but extremely disappointed. Ordered chicken supremes and this is all that was given to me for $8 I am extremely disappointed read more

Bojangles - box of fried chicken - Fast Food Near Me - Columbia, South Carolina

This Bojangles is on my way in to work and I normally pass it by. I stopped here a few years back and then have went more recently because I hadn't made a breakfast decision before I got close to work. So this morning, I used the drive-thru. I normally go inside. I ordered a egg and cheese biscuit with an orange juice. It was good. No complaints at all. read more

while the food is decent for a bojangles, I have to wait at least 10-20 minutes for my food almost every time I am there. there are many times where the drive through is completely stopped for 5+ minutes at a time. On top of that, the workers forget at least one part of my order very often. read more

Bojangles has to be one of the best southern fast food places, especially for biscuits and chicken. The Cajun filet biscuits normally have pop, but this morning was different. The bo rounds had almost no seasoning. Hopefully this was a one time deal. read more

Bojangles - Cajun biscuit - Fast Food Near Me - Columbia, South Carolina

Someone please notify corporate. This location is completely inconsistent with opening hours. Needs to be shutdown until worker need is met. Food quality is luck of the draw. If you're lucky, your food will be edible and perhaps slightly enjoyable. read more

As I was in the drive thru, I noticed that I didn't get what I ordered, being a large fry. So I waited at the window for them to come back and when she came back I let her know that I did not get the right order, then she goes m mhm, as in no, and hands the the receipt over to me. I did not order a BLT I ordered a Bo's chicken sandwich deluxe. After handing the receipt over she proceeds to slam the window and called me a snag a** b****. I waited longer for no one to come to the window so I went back into line and ordered a large fry, after I got back to the window and payed she continued with her attitude while placing my fries in the packaging, she was saying rude things calling me names. I proceeded to say "I am sorry that you're so miserable and I really hope it gets better, I really do" then drove off. I didn't even want the large fry anymore, no one was just coming back to the window first time around after she called me names. I had done nothing but show good manners to this young lady and I'm very disappointed for the treatment. they just threw our fries in the bag the first time going through the drive thru. I would definitely NOT recommend this specific bojangles off of Elmwood Ave. read more

Waited a long time with nobody at the register. Had to reiterate my entire order at the pickup counter (rather than them looking at the order). Still missed items. Rude staff. Wouldn't go back to this one. read more

I certainly wasn't expecting a long wait for only 2 other cars in line. I had a small personal order and waited over 20 minutes in the drive through line. The lady at the window shoved my order at me. Hopefully they were just having a rough morning and this doesn't happen often. read more

This is the WORST Bojangles in the state. There could be 3 cars in line and your wait time is going to be 30-45 minutes. Horrible employees that don't care about literally anything and will talk shit to your face. Fuck these people, fuck Bojangles on Elmwood. I'm about to say fuck all bojangles because this place makes me never want to support the business again. read more

This was my first time to bojangles and it was great. The biscuits were fluffy on the inside and crisp on the outsides. The chicken was very crunchy and moist and the servers were very friendly and helpful. The fries had a nice seasoning and the sauce container sizes made it easy to dip. The restaurant was clean and I would definitely return. read more

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I got breakfast sandwiches with my girlfriend this morning. they gave me the wrong sandwich and the other meal we ordered was mid too. and it came out to $13?? booooo read more

I can understand a fast food restaurant running out if something. This Bojangles takes the prize. At 3:30PM they were out of French fries, biscuits and CHICKEN. They also had a few of the homeless people sleeping at the tables. The shelter is a block away. read more

They. Undercooked. My. Chicken. The person working the window never said a word to me, and instead continued to rant against the manager from when I pulled up to when I left. None of the kitchen crew were wearing masks properly, effectively making them pointless. I have the chance of catching two separate illnesses just from my experience here. Awesome. read more

This Bojangles is one of the best that I have visited in Columbia. I only had 1 problem with them. Since i did not find out until i got home. I called to let them know. The manager told me the next time i came in, my meal was on them. That was honored. My meal is always hot and fresh. read more

This Bojangles has been going downhill for a while now, but today took the cake. Waited in the drive thru line for probably a good 15-20 minutes. Go on to order and told they don't have lemonade, ok now problem, I'll order sweet tea for my boyfriend (I only drink water and lemonade really). Get up to the window to be told they don't have any biscuits. Correct me if I'm wrong, but they advertise that they make fresh biscuits every 20 minutes. I wasn't informed of this while ordering; however, they did offer a Bo-Berry biscuit or extra tenders (2) instead. read more

Corporate really should figure out what's going on with this location. Tried to order at the drive through on my way home, was told that they were closed until further notice. read more

Absolutely the worst Bojangles in the area. The food is always over cooked or tastes old. The management is terrible, rude, and unorganized. You'll wait over 20 minutes in the drive-thru and all 12 employees inside don't even notice. Avoid at all costs. Go to the Fort Jackson location instead. read more

There are a lot of homeless people who linger around this place everyday. I only go through the drive thru. They are quick in the morning and pleasant but today the food was not hot and ready like is usually is. The fries taste as if they were reheated and not fresh out and the biscuit was cold. I'm assuming because it was a busy morning but they tend to have great fresh food but nothing this morning. read more

Great, and very fast service! Clean, especially considering location. Workers very kind and even smiling as well, and when I had to wait a little longer for my biscuit because they were cooking, I got an extra. Also, random side note, the middle-aged black guy who works the register has an awesome voice. read more

Usually, I don't waste time on fast food reviews, but this is just so ridiculous! This is the third time I've come to this location and didn't receive what I ordered! No one seems to care at this location! Step it back up guys!! read more

Good food but that is when they have it. The last three times me and my wife went there they did not have at least one thing that we ordered. And what ever you do, don't order no more than 1 large dirty rice because chances are they want have it. Outside of that, over all customer service is great and and food is good. I will still be going back because of the service. But from a business stand point...COOK MORE FOOD! read more

Nice 2 piece (dark meat) dinner box. Since moving to Columbia from NJ I have never had Bojangles but I have had Popeyes. This place surpasses Popeyes, but its still fast food and shouldn't be consumed frequently. The service was great and southerners are very hospitable. These places are spread out all over Columbia, which amounts for the large number of obese people I see waddling around unfortunately.. read more

Went through the drive-thru. Order was accurate. Person taking my order was friendly. Order was accurate. This was my first time using the Bojangles breakfast drive-thru ANYWHERE and I'm very pleased with my experience. Based on food quality, accuracy of order and overall experience, I'd stop here again for breakfast for sure!!! read more

A wonderful stop during our nightshift. Even though I got fries instead of my dirty rice, I was still pleased. And the staff was so nice and accommodating, it was a pleasure. read more

The employees are insanely rude and incompetent. The time spent waiting for the food and then the service treatment is unbelievable. I would not recommend this location at all. read more

I went inside today to get three takeout orders. Due to the fact that my last trip I was rudely told that I could only place two separate takeout orders in the drive-thru line, even though there was no one behind me until I actually got up to the window. With that less than positive experience, I was really hoping today would be better. Let me say that it was far worse than before. I went inside and as I entered the line there was a man, that appeared to be less well off than most, at the counter asking (or really attempting to ask the cashier something- potentially about getting a bag for his box of food). She (Angeline- per my receipt) rolled her eyes and shooed the man stating "I have customers." As she started taking the young man's order in front of me, she put her elbow on the display case with her hand covering the man simply asking for a bag. By this time, I was considering taking my three orders elsewhere but for the sake of time, I went ahead and ordered. The man finally walked down to the end of the counter and asked another team member for a bag, which they thankfully gave him. As I was trying to read the sauces for each order, instead of waiting for me to do so, the cashier said I'll just put honey mustard. Please note that there was no one else in line the whole time I was there, so there was no need to rush me through my orders. After receiving my food, I realized that with the rushing I had asked for tenders (not realizing that I needed to say Supremes to get what I always get when ordering). When I asked for her to please switch them to the Supremes (as she is standing lending against the wall.) She rolled her eyes and made a rude face, stating "Well that is what you ordered isn't it?" I said I normally get the Supremes when I order, not the Homestyle- unless I say Homestyle. She huffed and finally got off the wall to look at my two boxes, she yelled "We have another waste." and started taking the strips out of the box and placing them on a rag... I honestly feel that this was some gross way of later putting the strips back into the bin to be served to someone else, there is no other reason I can come up with why she did not simply throw them away as they were "waste". By this point I asked for the manager because I had had enough. The manager was kind and understanding, when I expressed my concern for how this woman treated me and previously treated that poor man. As I am speaking with the manager the woman says "Well he made me sick." (She had previously made a comment about "alcohol", unsure if she was speaking about the man or what.) In response to her comment I stated, it doesn't matter if he is an alcoholic or homeless, he is still human. She continued to attempt to prove her point, but at the end of the day I think it is terrible that you allow an individual such as her to work for your company. I do not know what your exact values are but I sure do hope they do not include having your employees take away someone's dignity, disrespect customers or any human for that matter and have such a negative attitude. After all the attitude and terrible customer service I received, I still left with all Homestyle strips instead of Supremes as I had ordered and requested. Today's visit had absolutely zero positives and will be the last. We will no longer be going to your store after this horrible experience. I hope that what I witnessed today, will never happen again. I also hope that you remove such an employee because she is and will continue to damage your business and the community which you serve. Do better Bojangles', do much better! read more

Honestly, I never do reviews but you guys deserve this one. Now don't get me wrong I love bojangles but this location on Elmwood is complete trash tbh. Last 4 times I've been to this place I've sat in the drive thru for 30 mins and then they mess something up. EVERY SINGLE TIME! Like how do you forget the honey mustard? How do you forget fries in a chicken supreme combo meal?! I'm just utterly confused on how this place is still up and running. Get it together. Did fast food for 4 years. It's not difficult. Do better. read more

The morning drive-thru is always slow. The people working this shift move at half-speed and could not care less about wasting your time. Doesn't matter if there's 2 cars in the whole line, it's gonna be 15 minutes. read more

I love this book angles compared to other locations. They're always fast in the car line and their staff greets you with a smile. You don't see that happening often with fast food! Their food is always so fresh! I love stopping by there in the morning before my classes or work. read more