Bolivar Ford in Bolivar, Tennessee (part of The Golden Circle Auto Group) is a terrible, dishonest dealership. My husband and I bought 2 vehicles (2012 Chevy 2500 and 2019 GMC Acadia) at the same time in January 2026. We live in Missouri and purchased online. * We informed Logan (salesman) that we were paying for the truck in cash and would only be financing the Acadia until we received settlement money. They emailed us paperwork and we signed thinking we were done. * Tried to rush us into taking delivery of our vehicles before we could make the trip to get them. Promised us they would be ready, clean and inspected in time. * Service engine lights were on in both vehicles when they were delivered to us. It showed a fuel system issue and low voltage issue. Also the tailgate would not open all the way and there were 3 large chips in the windshield. The Acadia was showing a tire pressure issue and the heated and cooled seats did not work. * Called the dealership on the way home and had to leave a message. Called again 2 hours later and another message. When we finally got ahold of Logan, we were told that it was probably just an O2 sensor. He would talk to his sales manager and get back with us. * Three days later and numerous attempts to reach Logan, Bolivar decided to send drivers to Missouri and bring the vehicles back to Tennessee to have them fixed. We were given a loaner vehicle. * We were told that we needed to call the lender for a 'Welcome Call'. When we spoke with the lender we were asked if we were happy with the vehicles. We told him about the problems with the vehicles and what Bolivar said they were going to do about it. The lender informed us that he was going to withhold funding for the deal until the vehicles were done and we were satisfied. * Two days after our 'Welcome Call' we received a call from Logan. He was very happy to let us know that they found us a different lender with a better rate. He wanted us to sign new papers. We were not told that our credit was going to have over 9 hard inquiries. It seemed like they only changed lenders because the original one was holding funding because the vehicles were not as promised. * We had to call pretty much every other day for updates. There was no communication with us and/or within the dealership. We were constantly hung up on or left on hold. We got tired of not being able to speak with Logan and started speaking directly to the sales manager, Hunter. Hunter was only marginally easier to speak with. We were told one time we called that the truck was done, and they just had to finish the car. The next day we were told that the car was done and they just had to finish the truck. * We got tired of no communication and eventually we had to speak to Christian (GM) and Wayne (Service Mgr). Even then we still had to constantly call for updates and were given dates several times only to find out that they still weren't ready. * We asked numerous times where the title was being sent. We never got an answer from anyone at Bolivar. The DMV called us to see why we hadn't been in to title the vehicle. At that point we couldn't title the vehicle because we hadn't gotten them back and they both needed an ID/OD done in the state of Missouri. They also sent the title to a DMV that was over 45 minutes away. After we finally got the vehicles back and got the ID/OD done we went to title the vehicle. We found out that they had put the original lender on the title application. When I called Bolivar, I was told to call back tomorrow because the title clerk was out. * They had our vehicles for over 40 days. When we got them back, they were not fixed. The chips in the windshield were fixed but the tailgate was not. The heated and cooled seats were fixed on the Acadia but it still had the tire pressure issue. Bolivar was immediately called. They said that they thought the problem with the tailgate was the latch wouldn't open and when they checked, the latch worked fine. They didn't even try to open the tailgate all the way. When asked about the tire pressure issue they said that they reset it so it should have been fine. They apparently didn't realize that hitting reset didn't fix the reason why it was going off in the first place. * After much back and forth and repeated calls, we were sent to 4 different local body shops for estimates to get the truck fixed. Bolivar settled on a low budget shop that would do the absolute minimum. The truck was finally 'finished' over 2 months after we got it back. We had to pay to have the tire pressure sensor fixed ourself (Bolivar did send us a new one). All in all, it was the worst experience we have ever had with a dealership. What should have taken a week or two was a very frustrating almost 4 month ordeal. We do not recommend anyone going to them for their vehicle needs. Shout out to Terry (Driver Coordinator), only one that was the least bit helpful throughout it all. read more

I have purchased two new vehicles from Boliver Ford . They are very professional and easy to work with . My salesman was Paul Swan for my 2025 F 150 . Paul was straightforward and made my buying experience a pleasure . There was no pressure and all my questions were answered quickly. I felt confident with the purchase and the final paperwork was easy to understand. I definitely would recommend this dealer . read more

I bought a 2025 Ford F-350 on 12/31/2025. Upon the sale was completed I was told that I would receive a second key with my registration by the sales person Logan. I received my registration but no second Key. I called Logan who stated that he had to get with the ladies in the registration office and would call me back. After another week I did not receive a call back and tried to call Logan with my calls going to voicemail. I called the dealership and spoke to the lady who sends out the registration, who stated that Logan did not give her a key to be mailed with the registration and that she would have to contact Logan to find out where the key was and would call me back after she spoke to Logan. Todays date is 2/2/2026 and I have no Idea where my Key is.......Why is the second key given to the purchaser up completion of the sale? read more

Will Wilhite was so helpful when I went in for an oil change. It was nice to see a familiar face!!

They sold me the worst car I've had in 15 years. I purchased the car thru their online service in Sept 2023..I read the reviews thinking it was a good place to buy a car. WRONG. I purchased a 2013 Toyota RAV4...#1 the 2nd week of having the car I took in it for an oil change and was told it had a MAJOR oil leak from the gasket...#2 Two months after that the oxygen sensors went out...#3 the lift door to the trunk has stopped working, I have to manually lift the hatch #4 the radio NO longer has sound..It comes on but has no sound... NO I do not recommend buying from here...it's just smoke and mirrors they are just as shady as any other around the way car lot. I reached out immediately when the oil leak was discovered and to no avail was anything done. read more

Dishonest! Told us that they would give us a discount and then gave us the same price. Their paperwork/finance dept is archaic. It felt like a parody of a bad car buying experience that would be on a bad sitcom. The computer systems do not "talk" to each other (their words). It is horrible. read more

If I could I would give Bolivar Ford 0 stars. Truly, that is how strongly I feel about this review, my experience and the "management" there. I do not write negative reviews and it has come down to this. I feel like it's my responsibility to let people know our story so they know what they're getting themselves into before making a large and important purchase such as a vehicle. First things first I will say, Franklin who worked with us on the sale was extremely kind, helpful and professional. I do not know if he was aware of what happened or what was to follow and he deserves a shout out. Now onto explain the mess that STILL CONTINUES UNRESOLVED since the day we drove off this lot 4 weeks ago. Let's start small 1. Truck arrives to us with a low tire pressure light on - brought into service and allegedly "checked and declared no leak" filled it up and said the sensor will go off once we've driven a few miles on it with the tire filled back up. We did that and guess what? The sensor did not go off. We brought it to the Nissan dealership near us to get it checked out, not worried because we purchased a warranty - a little irritating but no sweat. At the Nissan dealership that we brought it to they declared that it was a nail in the tire, the TPMS sensor was bad and they were missing the lug nut key that is suppose to come with the truck needed to do the repairs. Here's the best part! The Nissan dealership confirmed "you just purchased this about a week ago right? Because there are 2 cracks in the frame that someone repaired - did they disclose that to you?" Attached are the pictures the service department sent us and then showed us in person. An auto trader report shows that this truck was flagged at auction for frame damage. The reason it wasn't on the car fax was because the previous owner of the vehicle damaged the frame but not in a reported accident and then fixed it. In summary this dealership bought this truck at auction with noted frame damage but a clean car fax (so I'm sureeeee at an extremely discounted price) knowing they could sell it with the "clean car fax". They DID NOT disclose the frame damage and sold this vehicle to us at a full price that truck was worth WITHOUT frame damage. Not only is this auto fraud and scummy, it is a serious safety hazard to not just us but everyone else on the road. We explained to them that we were buying this vehicle specifically to tow our camper because that is what this truck is built for and known for, its towing capabilities. Not mentioning or disclosing the fact that it had frame damage is wrong beyond belief. The repaired frame SEVERED in half on BOTH sides before we had even had it for 30 days. The amount of people that could have potentially been harmed is unsettling. Now to tie this story all together for you the sales "management" was contacted about this from the very beginning. Brian and Cody. Let me just say we had days turn to weeks of no resolution and most days NO RESPONSE. They were "busy and would call us back" and never return our call. We got a sarcastic response in regards to this situation from Brian "this isn't a Walmart you can't just return things". We got HUNG UP ON on multiple occasions. We have on record the question of "well how am I suppose to know it has frame damage". ** That is your job!!! Are you kidding me? You're supposed to know because A it was cited at auction B you should be inspecting the vehicles you buy and then sell because that is your responsibility as an auto dealer. That is the safe thing to do. We have now been told they will not cancel the contract and take back this broken truck they fraudulently sold us and their solution was (direct quote) that they will fix the frame if it doesn't cost too much and proceeded to advise us to trade it in after they fix the frame because we "won't lose a dime". This is the solution Brian extended to us as something that will work for both of us. After we asked how in the hell we wouldn't lose a dime in this situation he tells us "because you don't need to disclose the frame damage, you didn't see it when you bought it. How would you lose money?" We are so incredibly disappointed, disgusted and concerned with how this has been handled, responded to and just the situation in general considering the dishonesty each step of the way and the complete disregard for safety. We STILL have not received a call back on this that we were promised to get on Friday and have been without a vehicle for a full week now since we were stranded 4 hours from home with a severed frame. We were told that we would get a call back again on Friday and still nothing, which unfortunately is not surprising one bit. We are now having to contact an attorney, front legal fees AND car rental fees after trying everything we could to get this resolved at the dealership level. It's sad that a CLEAR fault of theirs cannot be recognized and resolved on their level. read more

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Zero Stars!!! Stay Far Away From This Dealership/Stealership! They put a dirty truck on the web for sale. After inquiring about it they jump to tell me it's available and want to know when I want to come look at it. It's a 3-4 hour process for me to come look at the truck. I relay this many times to the saleswoman. I ask if the truck has been cleaned up and inquire about the condition and if there is anything I would want to know about the truck before I make a wasted trip. They tell me there isn't anything wrong with the truck. They refer me to a video on their web site that isn't clear so you can't really see anything. I ask about a ball in the bed for towing a gooseneck trailer and I am told the guy they purchased the truck from took it with him and there is holes in the bed. I asked for pictures so I can see what was there because I have to have a ball in the bed. Once I finally received the photos they were bad quality and the truck was dirty and the bed was rough. Not disclosed earlier when I asked them about the condition. The photos showed the system for the ball still in the truck and only showed the ball insert was missing. I asked about the brand of system and got no response. I noticed damage to the tailgate and asked if they fixed it because you couldn't see the damage in the video. They said they were not repairing the damage. The truck looked dirty in the photos but not the video so I asked if the truck photos of the bed were taken before or after it was cleaned and got no response. I asked if there was anything wrong with the truck other than the tailgate and then they tell me it's in the shop waiting on a part. The DEF pump. So then I ask if the truck can be driven and they finally reply and say it's not ready and can't be driven. They ask me to come look at it but fail to mention it can't be taken on a test drive. I mention once more that it's a 3-4 hour trip for me and if I came to look at the truck and couldn't test drive the vehicle then I would be pissed for wasting that time. Time is money and I explained to them it would cause me to lose $600-$1200 that day of income. This is by far the worst experience I have ever had with a dealership. They never once told me why the DEF pump was being replaced. It seems the after checking on the internet that the 2015 Dodge 3500 trucks have emission issues and the DEF pump is a constant problem. There is even a class action lawsuit over it. Now on the truck listing it says they are the home of the 20 year 200,000 mile warranty. it says on their web site that the warranty is included for free with purchase. It does not have any exclusions listed. so I ask about the warranty and they tell me that they don't give warranty on diesel trucks. Talk about misleading and falsely advertised. what else are they not telling me. Don't do business with shady Dealerships. read more

Bolivar Ford - Car Dealers Near Me - Bolivar, Tennessee

See my friend Nena Moss at Bolivar Ford for the best experience!! If they don't have what you are looking for she will find it!!

This place is absolutely amazing. I have purchased 6 personal vehicles from this dealership. Everyone from the GM, sales managers, sales team and service have been nothing but professional. I truly feel like family walking in their store! I 110% recommend this dealership! read more

Rachel is a great salesman, who is very knowledgeable and great to work with. They always have a great selection of new and used vehicles.

They have good sales representatives to help you find the vehicle you need plus they work with you on your payment plan.