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    DeWitt's Golf Cars & Trailers

    4.0 (4 reviews)

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    Bolivar Ford

    Bolivar Ford

    3.0
    (12 reviews)

    Bolivar Ford in Bolivar, Tennessee (part of The Golden Circle Auto Group) is a terrible, dishonest…read moredealership. My husband and I bought 2 vehicles (2012 Chevy 2500 and 2019 GMC Acadia) at the same time in January 2026. We live in Missouri and purchased online. * We informed Logan (salesman) that we were paying for the truck in cash and would only be financing the Acadia until we received settlement money. They emailed us paperwork and we signed thinking we were done. * Tried to rush us into taking delivery of our vehicles before we could make the trip to get them. Promised us they would be ready, clean and inspected in time. * Service engine lights were on in both vehicles when they were delivered to us. It showed a fuel system issue and low voltage issue. Also the tailgate would not open all the way and there were 3 large chips in the windshield. The Acadia was showing a tire pressure issue and the heated and cooled seats did not work. * Called the dealership on the way home and had to leave a message. Called again 2 hours later and another message. When we finally got ahold of Logan, we were told that it was probably just an O2 sensor. He would talk to his sales manager and get back with us. * Three days later and numerous attempts to reach Logan, Bolivar decided to send drivers to Missouri and bring the vehicles back to Tennessee to have them fixed. We were given a loaner vehicle. * We were told that we needed to call the lender for a 'Welcome Call'. When we spoke with the lender we were asked if we were happy with the vehicles. We told him about the problems with the vehicles and what Bolivar said they were going to do about it. The lender informed us that he was going to withhold funding for the deal until the vehicles were done and we were satisfied. * Two days after our 'Welcome Call' we received a call from Logan. He was very happy to let us know that they found us a different lender with a better rate. He wanted us to sign new papers. We were not told that our credit was going to have over 9 hard inquiries. It seemed like they only changed lenders because the original one was holding funding because the vehicles were not as promised. * We had to call pretty much every other day for updates. There was no communication with us and/or within the dealership. We were constantly hung up on or left on hold. We got tired of not being able to speak with Logan and started speaking directly to the sales manager, Hunter. Hunter was only marginally easier to speak with. We were told one time we called that the truck was done, and they just had to finish the car. The next day we were told that the car was done and they just had to finish the truck. * We got tired of no communication and eventually we had to speak to Christian (GM) and Wayne (Service Mgr). Even then we still had to constantly call for updates and were given dates several times only to find out that they still weren't ready. * We asked numerous times where the title was being sent. We never got an answer from anyone at Bolivar. The DMV called us to see why we hadn't been in to title the vehicle. At that point we couldn't title the vehicle because we hadn't gotten them back and they both needed an ID/OD done in the state of Missouri. They also sent the title to a DMV that was over 45 minutes away. After we finally got the vehicles back and got the ID/OD done we went to title the vehicle. We found out that they had put the original lender on the title application. When I called Bolivar, I was told to call back tomorrow because the title clerk was out. * They had our vehicles for over 40 days. When we got them back, they were not fixed. The chips in the windshield were fixed but the tailgate was not. The heated and cooled seats were fixed on the Acadia but it still had the tire pressure issue. Bolivar was immediately called. They said that they thought the problem with the tailgate was the latch wouldn't open and when they checked, the latch worked fine. They didn't even try to open the tailgate all the way. When asked about the tire pressure issue they said that they reset it so it should have been fine. They apparently didn't realize that hitting reset didn't fix the reason why it was going off in the first place. * After much back and forth and repeated calls, we were sent to 4 different local body shops for estimates to get the truck fixed. Bolivar settled on a low budget shop that would do the absolute minimum. The truck was finally 'finished' over 2 months after we got it back. We had to pay to have the tire pressure sensor fixed ourself (Bolivar did send us a new one). All in all, it was the worst experience we have ever had with a dealership. What should have taken a week or two was a very frustrating almost 4 month ordeal. We do not recommend anyone going to them for their vehicle needs. Shout out to Terry (Driver Coordinator), only one that was the least bit helpful throughout it all.

    I have purchased two new vehicles from Boliver Ford . They are very professional and easy to work…read morewith . My salesman was Paul Swan for my 2025 F 150 . Paul was straightforward and made my buying experience a pleasure . There was no pressure and all my questions were answered quickly. I felt confident with the purchase and the final paperwork was easy to understand. I definitely would recommend this dealer .

    DeWitt's Golf Cars & Trailers - car_dealers - Updated July 2026

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