Terrible company. Completely unprofessional, inept, and beyond stupid. They don't have any idea what they are doing. They don't care about the tenants, can't keep names straight, won't follow through on repairs, and have zero communication abilities. The absolute worst. read more

Bolld helped me secure a rental for my mother. It was an easy and efficient rental experience from start to finish. Highly recommend Leo and his team! read more

Save yourself a lot of stress and anger and avoid this company at all costs. I would never rent from them again, even if it was for free. They don't care about their tenants, are completely unprofessional, and they try to keep your security deposit if you let them. I rented a Vancouver apartment with them for about a year and a half. From the get-go, they were unable to deal with basic stuff like ordering the correct parts for a washer / drier, or getting contractors in to properly fix things. We repeatedly had to do their job for them, and they expected us to just be available at any time when something needed to be fixed. What's more, they wanted to have a video call every 3 months to check on the apartment. I have never encountered this with any other landlord and it was completely disruptive. Luckily, they were too disorganized to realize that we stopped scheduling these appointment (again, they expected us to actually keep on top of it!) The absolute worst came after we moved out. They practically stole money from our security deposit and it was only after I pointed out to them the rules in BC around how security deposits are to be treated and I threatened to report them that they agreed to send us some money back. Yes, there was a stain on one of our walls that needed to be repainted. But they simply took $470 from our deposit with no explanation to start with. And, they tried to took away money for a missing light bulb, which, in BC, is absolutely unacceptable. All and all, absolutely horrible. And, they have the guts to claim that they are Canadian-operated (you can see it on their ad banners across town), when a lot of their staff is based abroad (I know this from 2 separate sources from within Bolld). When you try to call them, they sometimes don't even understand what you are saying. Their emails are copy-pastes of generic responses and if they are not plain gaslighting you, they are trying to put blame on you for things that are their responsibility. read more

Terrible, Waste of time, absolute zero sense of customer service. They will book for viewing and cancel it again and again.

Last night, my wife and I returned home from a long weekend family trip, to find that Bolld had changed the lock on our apartment -- without notifying us in any way that they had done so, and having made no plans whatsoever as to how to get us the keys when we returned. See attached screenshots. This is very straightforwardly ILLEGAL for landlords to do: https://www2.gov.bc.ca/gov/content/housing-tenancy/residential-tenancies/during-a-tenancy/tenant-rights#lockout WHY had Bolld done this, you ask? They changed the lock on us because they had LOST THEIR COPY of the keys to the apartment. In informing me, an hour after I called, that no one could get me the key to the changed lock to my home, one of their staff told me (and I quote): "Sorry for the INCONVENIENCE." This word, "inconvenience", is one that they really love to use in describing some of the nastiest things that they've done. Bolld is by far the worst landlord I have ever had. They are an infuriating mixture of incompetent and uncaring. They hid one major maintenance issue from us when we moved in. They ignored another one for 6 MONTHS after we reported it the day after moving in. They have been trying to force us to accept renovations which will make the apartment largely unlivable for multiple weeks with ZERO COMPENSATION. The founder of this operation is Leo Chrenko, who writes incredibly callous and responsibility-evading things like: "honestly not sure how viable would it be for you to live at the home while the work is being done" (here he's referring to planned renovations which will take multiple weeks, and refusing to offer any compensation) As far as I can tell, many of Bolld's "office staff" are not actually in Vancouver, and probably not actually in Canada at all given the times of day when they send emails and texts. As other reviewers note, basically none of the staff have any context for what they're doing, which means that you're forced to re-explain every problem every single time you interact with them, which you'll be doing a lot of since they'll routine ignore your. ----- tl;dr Pretty much all of the negative reviews in here echo my own experience with Bolld. Do not rent a property managed by them. read more

Bolld Real Estate Management - What I wrote to Bolld last night after they changed the locks while we were away for the weekend because THEY LOST THEIR COPY of the keys. - Property Management Near Me - Vancouver, British Columbia

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I had some issues, but the CEO Leo called me and helped me resolve them in no time.

We rented an Airbnb in wisthler through Bolld and it was just so easy and well organised.Loved the experience Leo is an amazing host, Everything was perfect. The location was super convenient, we walked to the village and ski hill it took 5 min. Coffee shops, bars and restaurant at 5 min walk too. The place it self is wonderful too. There's a fire place and you have a view on the river. The bathroom has a heated floor.. THE DREAM !!! Thank you again the experience was just a blast :) read more

Bolld are scam artists acting as property managers. I had contracted them to manage my property. When I needed to move back, I asked to give notice to my tenants which they failed to do. They are currently withholding the security deposit that was owed to me from the tenants for lost light fixtures. They would regularly fail to respond to communications unless I cc'd more people there, and I would sometimes go weeks without a response When I had to ask them about why they didn't give notice, the property manager lied and withheld communications where I asked them to give notice. They constantly try and gaslight you when it comes to conflict resolution. Their contractors massacred my wall when electrical work needed to be done, with drywall falling off. They failed to investigate water damage in my property when asked to. Save your money. Go elsewhere if you need a property manager, your property is better off without them. read more

I had planned to rent a vacation property from them over the Christmas holidays and things went sideways. I submitted my booking in the morning and did not hear anything back until late in the evening when I received a message that "they were sorry that their rate for December was incorrect and if I wanted it, I would have to pay 40% more." I understand mistakes are made, so I reached out to them immediately and addressed my concerns...I am still waiting for a response back. My two issues with Bolld are these. First, I feel that they care more about making a dollar than taking care of the customers. There are several ways this could have been handled and this was probably the poorest way. I even let them know I was looking for a second unit for the same time period and would've happily gone through them should they have a property. Second, communication and customer service is atrocious. I had reached out within two minutes of their email and received nothing in return; not even an acknowledgment of my concerns. In my haste, I want to give them only 1 star, but I do not think this would be fair. I do not know them well enough to make that severe of a judgment. However, I would warn others to be careful. read more

I waited for 17 minutes in the rain with my baby along with six other individuals waiting to see a property we had lined up for a viewing. When the agent walked out of the apartment he wasn't with any other individual. I have no idea what he was doing if he supposedly was 'showing the property'. When he came out he said that everyone was late and he had another appointment to run to. First of all, if you're missing six people for your showing wouldn't you check to make sure that they're not waiting out in the cold? Second of all, we all scheduled time to show up and view the property. It wasn't our problem that you scheduled your time negligently. And third do not take my contact information and then not call if you're not going to use it! I would give them zero starts if Yelp allowed. read more

Rosanna contacted me and asked for a walkthrough of the house I was trying to find a property manager for before sending me a contract. I arranged the walkthrough even with the old tenant in there. She didn't follow up with me as she promised. Then she was on holidays and she put me in touch with her colleague to take care if me. Darko told me she would prepare a contract for me by the end of the next day. When he never got back, I reached out again and then they told me their manager had decided they only handle condos and not houses. This back and forth took 3 weeks, during which I could have found and finalized another property management. I'm glad they were transparent about their capacity limitations and didn't string me along and fail to provide the service. They need to reduce their CRM activities and focus maintaining and growing their business. I was emailed 3 times during these 3 weeks to schedule an appointment to become a customer. The reality is they can't handle new properties as they seem overwhelmed. read more

Very disappointed in the service I received from Leo at Bolld. I would NEVER recommend renting a property through this company. I found it very difficult to communicate with this company, they would often ignore questions and concerns. Whenever I did manage to get an answer it was often vague and misleading to the true facts. Additionally this company is not on tenants side in any capacity, when discussing the COVID-19 crisis with Leo he informed me that tenants should feel sorry for landlords as they are unable to profit as highly. Seems like this company cares far more about making utheir commission than customers safety and satisfaction. read more

Would not recommend Bolld to renters. When we first rented from Bolld in 2014, everything was smooth and well. We loved Bryna who was extremely helpful. Then as the company expanded and new personnel was hired, services just deteriorated exponentially. They were extremely difficult to deal with, and everything they do is in the interest of the landlord, at the expense of the renter. Maintenance request was never promptly responded to and the move out process was disastrous. In particular, Brandi and Angelica, who we were dealing with during the move out process = THE WORST. Unbelievably arrogant. The apartment was essentially spotless at the time of the move out inspection, but somehow we had to pay for painting the wall to the entrance that was "dirty" but really was normal wear and use (those occasional streak you see on walls from use overtime, very subtle); or be responsible for their hiring of cleaners to clean out the bathroom vents, which was not clean when we moved in. On top of that, they did not even have keys to the suite! And during the last month, for the 100 million showings they scheduled, we had to be physically around to open the door for them. Sometimes they would schedule a viewing and forget to let us know that it was being cancelled, so we would be there waiting at the scheduled time only to realize nobody was coming. I found it unacceptable that the rental company would have no keys to the suite they were renting. What if the tenant was locked out or needed after hours help? Would never use them for any service again. read more

Leo, Im not sure how you think waiting 8 weeks to not find a microwave is following up right away. It took you nearly one month to reimburse me, after I went to get it myself. The garden upkeep to be done by you or the owner was actually part of the lease, which you ignored. It's insulting that you can ignore your obligations as part of the lease, then sue me for an additional $24K, after paying your additional fees. It's tragic you are still allowed to operate such a deceptive business model. I gave you more than 6 weeks notice I would be moving out early, and not once during that time did you bring anyone to see the unit, nor demonstrate any effort to do so. DO NOT RENT FROM THEM. read more

As a first time property owner, I had a great relationship and experience from the purchase of a condo unit to finding a tenant while still earning a monthly profit. They were there every step of the way and was always available to answer all my question at a moment's notice. Couldn't be happier with the Bolld team and look forward to continuing the relationship. read more

Great property management company. Their staff is helpful, prompt with responding to emails and questions as well as keeping me updated on whats going on. My agent Darko is knowledgeable and professional, i would definitely recommend him and Bolld. read more

Been renting from Bolld for 2 years now, everything going smooth. Just renew my 3rd year. They are great with communication / emails / phone. They are quick and on time with their inspections. They also keep me updated if anything comes up. Happy with their services. read more

Bolld is the worst property management company you could hire. THIS IS THE WORST COMPANY YOU WANT TO DEAL WITH. IF YOU WANT TO KNOW ALL THEIR EGREGIOUS BEHAVIOR, YOU ARE WELCOME TO CONTACT ME AND I WILL TELL YOU ALL ABOUT IT. NIGHTMARE!!! It is the most cheapest one probably in Vancouver which is one of the biggest mistake I make but it is the worst one you could ever find. I have complained against this company to Better Business Bureau for their service and I am pursuing complaint against this company to BC Real Estate Council and I am also going to pursuit lawsuit against this company for damages and losses that I incurred. Lets get all the facts straight. I did not choose to have it rent short term rental. He keep claiming that two bedrooms will get a lot more money with short term rental. Of course he recommended this because with long term tenant he would only collect $99 per month and with short term tenant he collected 5 times more.I advised him that his contract is ended and he refused to give me the tenants rents and security deposit until I complained about his business to Better Business Bureau. The tenants gave him a bank drafts which basically like cash. He is late on depositing the rents until I have to keep asking him over and over to make sure it is deposited on time. The tenant placement was not placed by them. They have been trying to find a long term tenants for months and they claimed they cannot get any bite. I placed the ad on craigslist myself and I get a tenant in a week. The tenant also agreed that he contacted me. 1) I have one unit with long term rental. The tenant also complained to me about bad service he got from your company. Then you placed someone else without my permission. You claimed that you contacted me until I confronted that I need a sent email from your mailbox. You cannot prove the email ever sent out. 2) You opened a Shaw account without my permission and my knowledge. The account went to collection. I have a Telus account in the unit. You claimed that you need to put the short term rental. You only need 3 days of Shaw for portable internet service if that is the case. You continued the Shaw account until July and did not advise me that you open the account. Who used the portable internet service for those other days? Yes you paid the account at the end after wasting hours arguing and proving that you are liable. You would not pay if you are not liable. 3) I have asked you to ask the tenant to sign inventory of the unit when they come in and out. You did not do it. Vaccum cleaner and a lot of others were stolen which is very suspicious. Nobody will steal a cleaner and go on the airplane. 4) This property management also collect cleaning fee from tenants $105 each time guest in and out and when I asked the cleaning lady, she is only charging less than that. 5) I got the keyfob activities from the building and it showed more activities than the nights he is paying me. 6) You rented the unit for a huge party and caused a strata penalty. The walls in the units are all messed up because you did not care at all. 7) You collected a keyfob lost and you never gave me the money. Should I listed all zillions other stuffs???? I do not have real estate license in BC or any other provinces in Canada. He knew that I am new to Canadian Real Estate. I doubted all the other 5 stars ratings are really from his real clients. Two of the 5 star ratings on facebook are totally biased since one of them is from managing owner and the other from the property manager. Another 5 stars ratings are come in after this 1 star review. I am pursuing this company in small claim court and they are so pissed off because I refused to do arbitration with Better Business Bureau. They will act super nice in the beginning but his bad organization skills will drove you insane and make you lose a lot of money! Trust me on this. If you think about it, the company has been in business for more than 4 years but have no solid review on yelp? Several reviews from facebook are from himself and his staffs and friends. read more

I was a tenant with them for a while about a year or two ago. I did something I shouldn't have - I ended up subletting my place without letting them know due to financial reasons. My bad. When they found out and challenged me on it, as was their right and was probably good that they did, I chose to assign the lease to another person. They experienced no interruption of rent, there was no damage to the unit, and I did all the work to find the new tenant to replace me. Despite this, they did not return my damage deposit of $700, which is a clear violation of BC tenancy law. What I found particularly remarkable was how unprofessional they were during the process of the lease assignment. They took it all very personally, and the woman I was dealing with was very rude, and a bit sketchy by making it difficult for me to assign the lease successfully. Not what you would expect from a reputable and law-abiding company, even during a dispute. read more

Very unprofessional. I've never rented from them and never would; in my recent experience with Bolld they posted a rental add with multiple errors. After setting up a viewing with me they changed the advertisement (modified property details and increased the list price), but failed to notify me before I arrived for the showing and I called it out. Complete waste of time. read more

A few years after I moved to Vancouver I stumbled across Bolld Real Estate Management and were incredibly lucky to rent one of their properties. I have never had a better PM company than Bolld and I've never experienced a harder working manager than Bryna Ong. Bryna always goes the extra mile and ensures that you are happy and "looked after" in your new home. Leo, Adela, Bryna, Tanna and the entire team at Bolld are extremely professional and prompt with returning messages and dealing with any situation that arises - If I were looking to rent in Vancouver, I would look no further! read more

I rented 310-1177 Hornby. I requested to move in on a Tuesday or Wednesday since I work on Thursday into the weekend. Leo replied Wednesday from 12-4 is ok and at what time I would prefer. I told him 12 would be perfect. I did not receive a reply from him. So, I thought everything was a go. I booked the movers for my Wednesday move. I checked my tenancy agreement and noticed that I had to purchase tenant's insurance. So, the following day I called the Building Manager to inquire about a few things about the building. I told him that I would be moving tomorrow. He said he wasn't aware I was moving in. The next day, the movers and I got to the building at noon. I called Bolld and asked when someone would be there. I was told that no one would be able to let me in until 2:45pm. I had to pay an extra $195 to the movers and $36 x 2 for parking for my car and the truck to park in the lot behind the building. I was also told I had to give them a bank draft in the amount of $2550 for the damage deposit and $1700 for rent. At 2:50 one of them showed up to give me keys and do a move in inspection. They didn't even clean the place. There was this thick nasty orange/red ring in the toilet bowl. Inside medicine cabinet had smudges all over. The oven was just downright nasty, not to mention the cabinet next to it on the left. The microwave had food splashes and thick layers of grease in the exhaust fan. I wish I could upload some pics. She said she would call the cleaners to come and clean later that day. She said she would make a note of the uncleanliness and that she would send me a copy of the report of the inspection. I gave her the draft and asked her if they would debit my account since I had given her the draft and she said no. Later that day no cleaners came and she said I should call and schedule a cleaning. Well, I wasn't going to use a dirty bathroom. So, I told her I would clean the place but when I leave, I would not be cleaning it. She gave me some keys. Later I found out she hadn't given me all of them because I had to ask a neighbour to open the laundry room door for me. When the washing was finished, I had to wait outside for about 20mins for someone to open the door. I didn't want to bother my neighbour again. Later that night, I went to let the blinds down because there are men working on the building next door and they would be able to see me in the bedroom. The blinds would not come down. Even the Shaw Cable guy tried to get it down but it was just stuck. I got the keys for the laundry room two days later. A man came to fix the blinds on Saturday morning. Friday night I found someone's car in what I thought was my parking stall. In the tenancy agreement, it is listed as stall 136. I sent her a text about the car in my spot. She said she did not know what I was talking about. She said I should call the Building Manager and talk to him about it. I called the towing company and was told that I could not authorize the tow. I parked in a visitor's spot all weekend. Monday morning I received a phone call from the Building Manager telling me my stall is 138. It is now Monday night and I just went to pay some bills online. To my horror, I see a NSF fee of $45. They tried to put through the debit for $2650 ($1700 for rent + $100 for strata fee which I had already paid directly to the Building Manager + $850 for the damage deposit). I am just beyond angry. Now they have ruined my history at my bank. I see a Small Claims Court battle in the future. I am going to seek damages. No doubt I am going to move out at the end of this month. They really don't care how they treat or harm you. Disgusting. read more

Completely unprofessional and unorganized. I used them for 7 months last year. I never once received a statement by the 15th of the month. I had to prompt with an email after not being paid rent or getting any information on what was going on with the apartment for 2 months last fall. When I made plans with them to stay in the apartment while there were no tenants there so I could make some repairs, I arranged to meet them there on a certain date over a month in advance. When I emailed the day before this date to confirm this appointment, I was told they had gone to Whistler and would not be back until a couple of days later. When I asked if someone else could meet me there they said they had taken the keys with them to Whistler. When I finally did get in the place was very dirty and there was major damage to the drywall. When I asked about this they said the cleaners had not been there yet. I wondered why because they had told me the cleaners were coming on a specific day and that is why I chose the day after to meet them at the apartment. I asked when the next tenants were moving in and they said they are moving in on the 1st so I worked on the apartment throughout the night on New Years Eve getting it ready. When I later met the tenants they told me they had moved in on January 20th and they were very confused about all the paperwork they had to do with the strata- what am I paying managers for if they can't take care of my tenants? Now I have terminated my contract with Bolld and the Telus bill on the apartment is in arrears and has been for the last 4 months. The damage deposit for the new tenants and the damage deposit that they told me they kept from the previous damage is still in their account. read more