With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

Do NOT waste your time, like they did mine. Man was 45 minutes late (I learned he will not stop…read moretalking). Learned his entire life story, he said many questionable things and some foul language. Was in my home for over 2 hours. Gave me a quote for new unit $18,000. The quote from the company I decided on is the exact same equipment I will be getting for $10,000 less. Tried to get me to schedule before he left and said he would take $200 off, thanks but no thanks!! He saw a woman and tried to take advantage, or maybe that is their typical cost. But get another quote before picking this joke of a company.

My initial encounter w/RRP was Mon, 6 Jul 2026 for a free estimate on my water heater (WH). Jason…read moreLee (Owner) came personally for that consult (pleasant surprise!) along w/a H.S. Intern, Ray. I'd plan'd on repair'n the WH myself & brought parts to do that, but broke my arm in a car a$$ident before I could get DIY done. I began research'n plumbers...RRP stood out in every search. After speak'n w/Jason during our consult, I was really impressed w/his genuine approach to giving me options, including install'n the parts I already had. I chose to replace the WH...my unit was quite old & I'd repaired the same parts a few times before. The price Jason quoted me was right on point w/my research & he didn't upsell but suggested some things that would be of benefit to me. I finally pulled the trigger & had WH installed Tue, 14 July 2026...had to prepare for this big purchase & checkout competitors...‍but ya know how your gut just tell ya someth'ns rite‍ Jalen main installer, Dylan tech (picked up the new WH) & Ray (H.S. Intern) from RRP arrived & WOW they really worked in unison...getting everything out, installed & cleaned up w/in 2hrs. Jalen & Dylan speak so highly of Jason & RRP! Plz let me not forget to mention Kodi who also kept communications go'n for RRP thru text, etc. I've got HOTT Water again & a new plumbing crew that I'll be com'n back to & recommend'n again & again THANK YOU RAPID RESPONSE CREW‍‍ Semper Fidelis

Jason& Kodi are so Amazing I got a service plan with…read morethem. He came out on an Emergency on my Hot Water Heater. The Gas Company turned it off. He showed up with 30 Minutes. Thank GOD. Never use another Company Topnotch I promise not to use another Company

A job that should have taken two days took four. A larger job in an older home that required…read moretearout and some redesign. Office put additional pressure on workers to finish the job. Had to fight to get them to return for a full day on the third day. Probably needed 2 HQ people from start to finish. Effort: good when on site, full day effort Tearout: good, did cut an electrical line. Fixed Engineering and design: just fair Quality of material: excellent,no leaks Price: competitive

Had a serious drain clog and it was fixed promptly and professionally. Tech was friendly and…read moreprofessional. Winters isn't the least expensive plumbers around, but they do excellent work and respond quickly.

What an absolute garbage company. Twice they no show/no called and when we complained they got…read moreangry on the phone. I dont understand how this company is in business. We were willing to give them a third chance but when trying to schedule we just hung up. The lady who schedules the appointments is impossible. Go anywhere else, just dont call these people.

Do not hesitate with this company! Mo provides quality service on any of your plumbing needs. You…read morewon't pay for televisions advertisements either. He is a man of integrity. You won't go wrong calling him. I recommend him as the 1st company to call. You won't be disappointed.

I scheduled an appointment at 2:00 pm for service the next day 10-12. Someone apparently called at…read more8:00 that morning to confirm and because I was in meetings, they decided to cancel the service visit. I shouldn't to verbally re-confirm an appointment i just made the previous day. No text communication, and the whole experience prior to someone getting here was just a mess. They won't be getting my business and I would not recommend them to anyone else.

I contacted them about a leak in my water heater and they had someone out within 90 minutes. The…read moretechnician was super professional and knowledgeable and even explained some things about my house's water system that I didn't know about. Great job on the installation of my new water heater -- which replaced one that was under warranty installed by another company. I will definitely contact them for future plumbing needs.

We were lucky enough to find Dutton Plumbing last year for a drain issue. I knew who I was going to…read morecall to install a new toilet based on my last experience. Glad we got Patrick again (bonus for us!) who has great communication, is friendly, personable, and professional. Pricing is fair and reasonable. With quick availability an added bonus and had next day appointment times. We've referred many friends and even some of my husband's home improvement customers if he can't get to a job timely.

Owner is aggressive, and will threaten to sue you. See attached, the owner Joshua Dutton and the…read moreBusiness Manage Bailey Schober ensured that they fulfilled their threat and withheld child support from me in order to control me from leaving negative reviews. As you can tell by me writing this, I do not care anymore. This business has used tactics to manipulate reviews from creating a campaign to offering amazon gift cards for referrals and good reviews. Look at how they address negative complaints. THEY BLAME THE CLIENT. In good business the client is never wrong. If you want more of the details look at my google review but attached are the images of threats from the owner Joshua Dutton. Support me in changing their campaign one google review at a time. I do not have an amazon gift card to offer. I promise you, you are saving others thousands in plumbing costs. Not to mention they falsely advertise that all of their plumbers are licensed...which they are not. Only the contractor...Joshua has to be licensed and bonded. Then he can hire anyone to "train."

Fast, efficient and professional. Technician Blake was very knowledgeable and was fantastic at…read moreproblem solving an issue I was having with my humidifier. Blake explained the problem clearly and provided a detailed estimate for the repair. He completed the work efficiently and left the workspace clean and tidy. I appreciated his professionalism and expertise throughout the process.

They sent 2 separate techs to fix my HVAC system. Neither could fix it. Both said they would…read morecontact the manufacturer and get back to me. Charged me over $200. Its been a week and not a call or text since. Don't call these guys - it's a scam. They should be ashamed of themselves.