My family made an appointment a week ago. They were expecting Carls to come out Wednesday. The…read moreissue worsened and Carls said they would come out today, Tuesday Then Carls called and said they don't service there area This call was set up a week ago, revised today and then they said we don't service the area. If you have a geographic limit, shouldn't you check that first. Very disappointing

Needed a new heat and air system after 20+ yrs and called a few of the big guys and a couple of…read morelocals for quotes. Got a terrific price and recieved EXCELLENT service from a knowledgeable family of HVAC pros! Best pricing by far! Would highly recommend Carl's!

Very professional. On time and gets the job done with the best material. No problems from start to…read morefinish!!

They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

Great service ! They came out on Memorial Day ! Our technician was great ! We would definitely use…read morethem again.

Heat pump less than 5 years old has needed service every year. Major part breaks costing 20% of the…read moreoriginal unit price. Repair scheduled. I even called them in the morning the day of the appointment to confirm the time of the repair window. Took a vacation day to be there but it was rescheduled without notifying me. The technician was knowledgeable and fixed the problem but the communication with the company itself was inadequate and unprofessional.

Darren was tech today for service call...very professional ..informative...and thorough in ensuring…read moreHVAC system was running at peak performance

I've received exemplary service by service technician Cameron Thompson. He has been out a couple…read moretimes, once for HVAC and also for a Septic Pump issue. He's highly knowledgeable about both, respectful, good follow-up communication! I've also had a good experience with tech James N. He was polite, respectful, very thorough to make sure I was happy with the service. Also cleaned the area up thoroughly.

Eric came to our home about noon today because water was dripping out of our LG refrigerator and we…read morecalled them to take a look at it. We had completed a manual defrost twice in two weeks and water was still building up under the basket in the bottom of the freezer. Eric came in and got right to work, within 15 minutes. He had all kinds of pieces laying on the floor and he diagnosed it as the drain line being frozen up, not clogged. He was able to get it back together and working again, even less than an hour. part of the problem is we had the temperature set too low. We were very impressed.

In late January of this year, Duncan replaced the ice maker in my refrigerator. The technician did…read morean excellent job, and the entire repair took about 15 minutes. Less than six months later, the replacement ice maker failed because of defective internal gearing. The part itself was covered under the manufacturer's warranty, and once again the technician completed the repair in less than 15 minutes. My issue isn't with the technicians or the quality of their service--it was with Duncan's billing policy. I was charged $289 for what amounted to a quick replacement of a warranty part that was known to be defective. While the manufacturer covered the replacement part, Duncan only warranties its labor for 90 days. After that, customers are responsible for the full labor charge, even when the failure is caused by a defective part that Duncan installed. In many cases, service companies can seek reimbursement from the manufacturer for warranty labor, yet I was still billed the full amount. I understand that businesses have overhead, technicians deserve to be paid, and service calls cost money. I was prepared to pay a fair and reasonable charge. However, $289 for a 15-minute repair on a warranty replacement part that failed in less than six months feels excessive. What was most disappointing was the lack of willingness to discuss or reconsider the charge when I raised my concerns. A little flexibility or customer goodwill would have gone a long way. Based on this experience, I will not be using Duncan again. If you're considering them, be aware that while they stand behind their labor for only 90 days, you may still face significant labor charges if a replacement part fails shortly after that period.

We've had Dugan Air many times out to our house over the past several years and we've had nothing…read morebut amazing experiences with them! Staff are always very friendly and they will take the time to explain everything, and help us with any concerns and questions we have. They're always very efficient, quick and they always know what they're doing. If anyone in the Johnson County Area is looking for a reliable Heating & Cooling company, look no further than Dugan Air!

Dan put it in an evolution system in my house and it is GLORIOUS! Never too hot or cold, the…read moretemperature in my house is always perfectly comfortable. Thanks, Dan, you're the man!