Great customer service. I worked with Frank. He did a fantastic job with getting things to the jobsite quickly, and was excellent to deal with when I needed more materials. Thank you! read more

Excellent customer service... 9 years after we bought Marvin doors/windows from Bolyard. Our patio door started to bind when being closed/opened. Bolyard came out the same day and adjusted the door. Absolutely perfect now! And no charge for the 10 minute house call. That's old school customer service... Well done, Bolyard. You've earned my praise and a hearty thanks for supporting what you sell. read more

Bolyard Lumber - Building Supplies Near Me - Birmingham, Michigan

I am so impressed with your professionals. Ray Berry has been great to work with. We got other quote on Marvins but did not feel good about working with Rocky from Saline. Ray has been the best to work with. Great Guy! read more

Everyone is helpful and provides great insight into home building and remodeling. They don't do windows. But for lumber, siding, decking and many other projects will be a great place to start. read more

Worst customer service I've ever seen. I had salesman actually avoid helping me, acted busy and almost ran when I asked for help. What kind of ridiculous business is this. Greedy is an understatement, they care little to nothing about their customers. read more

Friendly service on a Saturday morning. I do believe they cater more to contractors, but if you come prepared they will be very efficient and ready to help. I have had a pleasant experience here. read more

I went to Bolyard to order a window. I was impressed with the selection of high-quality windows that they had. The woman who helped me, Amy, was knowledgeable and honest. The price was good and the window came when I expected it to, faster than I had been promised by another store, making me a happy buyer. read more

Great quality lumbar and Tom Alison was a great help four our deck project. The lumbar at the big box stores is sub-par at best in most circumstances, for large projects that require quality wood that is straight with minimal defects I would recommend a quality lumbar yard like Bolyards. They are near our home and are open on Saturdays, both high convenience factors. Odd sized and large sized lumbar are easily found here. All of the staff I was in contact with were knowledgeable and helpful. I won't lie, it's intimidating and some of the staff are definitely now the "easily approachable" type. I can see the one reviewer's comment that they do, on the surface, appear to cater to contractors; however, I felt once I started discussing my project with Tom that wasn't the case. read more

Worse customer service ever, quality is mediocre. I will never recommend them to anybody.

I believe they would provide a quality product, but I will never actually find out, because they are so intolerant of the average person (non-contractor) that I will never go back. I've tried a few times and I give up. read more

Horrible customer service and follow through with their cabinet sales department. They promise the world to you going into it. Then fall off the bandwagon. You go in with a budget then they come in 30-50% over that after they say they can get you what you want for your budget. read more

They didn't have the product I wanted but Tom was extremely helpful in narrowing down my choices and directing me on the most economical place to look. Thank you Tom. read more

I have been a licensed builder for 30 years. I dealt with an OWNER JOHN MANIGOLD, He tried to double dip on profit. I paid my entire bill in advance of delivery. After forty five minutes on the phone, the head of accounts receivable could not find my two payments of 14,000.00 DOLLARS. John Manifold called my lead carpenter instead of me, the owner and told him that Bollard would not do business with me anymore because I had not paid my bill. He did not even bother to check for himself and did not have the class to even call me directly, OUTRAGEOUS. I only dealt with Bollard instead of my usual Griesbeck Lumber, which is excellent, as a favor to my lead carpenter that like to work with one sales person, who ended up being hospitalized during my job. My lead carpenter had told me that that salesman was there only good one. I sure believe that now. If, as a builder that spends hundreds of thousands of dollars per year on materials gets treated like I was, I can not even imagine how some poor homeowner with one project would be treated. Run from Bollard. There are other excellent places like Griesbeck Lumber who will treat you with respect and better prices than Bollard does. read more

Absolutely the worst service. We origicanlly had custom windows made by them...no prob...then a storm took out the window. We were told it would take 2-3 weeks to replace...3 weeks later they still haven't ordered the window. Then another 3 weeks go by...no window. We called - they were rude and un-apologetic. Now it's the 4th week, they got the window in 4 days ago but have yet to deliver. It was supposed to be today but they didn't show up...no phone call. Here we are with a hole in our bedroom window for the past 2 months. Having friends who are builders, I will never recomend or use Bolyard - for even my re-modeling. read more

Have done business with them a few times for odds and ends projects...service has generally been average. This time, I was looking to order $2k worth of railing and newel post and could not get Tom to return phone calls. read more

I recently went to Bolyard in need of 3 new windows. They gave me a name to set up an appointment. I did so. Larry came out while my wife was home and acted un-interested but took measurements and told my wife he would call me the following day with prices and options. That was 3 days ago and still no call. Fortunately they aren't the only game in town. read more

I tried for weeks to order 2 custom wood exterior doors ($6k worth) through this company. My phone calls and emails went unreturned for 2 weeks before I finally got someone to work on my estimate, but only after an additional call to the Birmingham showroom from my father. I made minor changes to the quote and never received an updated quote after several calls. An additional 2 weeks went by and I ended up purchasing doors from Dillman and Upton for thousands more, but the customer service was 100 times better. I was also planning on ordering interior doors and exterior shutters but will not be using this company. My POC was Tom Alison. read more

HORRIBLE CUSTOMER SERVICE...BEWARE....I have been a long standing customer of Bolyard Lumber. I spent over $4,600 for screens for my new house including screen doors for doors that open to our backyard. I made it clear that we have small children - that the doors would be used frequently and that we wanted screen doors with push bars and toe kicks. They dropped off all of the screens. As we were installing them the screen doors we noticed that the screen doors did not have push bars or toe kicks. I immediately contacted the owner of Bolyard Lumber, John Monigold, and requested to exchange them or return them. He told me that I should have known that they do not make screens with push bars and toe kicks and that the screen doors are special order and not returnable. I explained that this was never made clear to me and that I never signed anything regarding the non-returnable nature of the screens. I requested any type of sales receipt that I signed indicating that the screens were not returnable. Not only was he not able to produce a sales receipt with their return policy but he was indignant and told me that "any reasonable person knows that this is not returnable". This is horrible customer service. I am now out over $3,000. I am contacting my credit card company. We will see what happens. read more