Mike and his crew at Bonanza are THE resource for your septic system needs. Extremely professional all the way from how they conduct inspections, dig up lids and lines, to going over every detail within a report to ensure your understanding of a system outside your wheel house. Mike was able to schedule us in a timely manner, and get the work done efficiently with the help of Francisco and Tiger. Will be asking for their help in the future with all of my septic needs for real estate, and you should too! Great value, knowledge, quick responses and even better service. read more

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I wish ZERO stars was an option. Poor service, unprofessional and extremely rude. Use any company but Bonanza to pump out your septic system. read more

Bonanza's service is second to none!! Everything went so smooth, from their online booking system to the job being completed. I will use them from now on and highly recommend their services!!! They responded quickly and Maggie was great!! Very friendly and professional. read more

I have used bonanza twice since purchasing my home with a septic system, and I would recommend them any day of the week! Their guys are always friendly and helpful. On our first encounter with them, the lids for my tanks were not dug up, they helped us uncover them Quickly and got the tanks emptied and then inspected. Three years later, it was time for the tanks to be emptied again, and this time I had them install a riser over my second tank. This will make them easier to access in the future, as I had a hard time locating the lids to dig them up this go around. They are quick and make a smelly job not so painful, and did a beautiful job installing the riser and then even pushing the dirt back around the lids for me. read more

Bonanza Septic & Jetting Solutions - Uncovered septic lids and the front hole where a new riser was installed. - Septic Services Near Me - Mound House, Nevada

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On time, No problems, Maggie was full of life and cheerfulness considering the job. Said it smell like money Ha Ha. I will use them again

We had an issue with drainage in the house pipes. I called Bonanza Septic and they were able to get here out that same day. Maggie was awesome and had the septic pumped within an hour and pricing was better than our previous company. We will definitely be using them in the future! read more

This company understands customer service. Friendly and knowledgeable staff, responsive and professional owner. I had a great experience with Bonanza Septic this week. They were here quickly, they completed the job and they were priced very fairly. Will definitely be my septic service company of choice in the Reno area! read more

I had a septic issue, they were able to come right out and take care of it. The employees were really knowledgeable and friendly, I hight recommend Bonanza Septic & Jetting. read more

Tiger came out to do the job and was professional, prompt and friendly. Thank you! Would highly recommend.

Called a few placed to get something scheduled. I had a very pleasant experience calling Laura with Bonanza and they were able to get me scheduled promptly. Answered all of my questions and thrilled that I am not pushed out for weeks! You wont regret the call. Service like this is very hard to find. read more

Great customer service. Travis, who is the technician and the office people are very kind, and efficient. I will definitely be calling them in the near future again. read more

When no one else would come out Mike the owner sent Dakota and Maggie to help us. They found that our neighboring business was contributing to a back up in our pipe lines. They helped to clear the lines and pump out our grease trap. We appreciate their hard work and helping to alleviate the problem to get us back open. 1st call should always be to Bonanza! Thanks guys... and gals!!! We appreciate all of you! read more

I've used bonanza a few times over the years. Always happy with their service both in price and quality, Dakota was the tech that helped me today and I couldn't be more pleased with the service. Thanks Dakota Laura and team. read more

I set up a first time appointment for pumping and confirmed I was on their schedule for that particular day. Turns out, they weren't even open that day. They no showed and left me standing around missing work for a 5 hour window that they gave me for a day they didn't service. Nothing on their phone message stating they were closed and no follow up. I called again the next business day and verified that I was on the schedule and they just said, "we weren't open that day, sorry". Terrible service, bad management and disorganized. I would recommend using someone more reputable. read more

Bonanza did an outstanding job. They were a little late, but I was made aware of this. The septic needed an inspection for a home sale. It was to be pumped, but on opening it up it wasn't needed. I was informed of this and the price was dropped. They were very honest about that. The inspection was done in less than an hour. I would use them again! read more

Great service and Ryan was great. Called in the am and they came out same day. Amazing service.

Ryan came out and was very professional and courteous. Very fast and efficient. When they were running a few minutes late, I received a text notification. Then once they were on their way to my house, I received another one. Great communication for sure. We will definitely use Bonanza Septic Services again and will recommend them to our friends. Thank you Ryan! read more

Removed lid to inspect, tank level after 10 years of use, level of solids seemed high. My neighbor was having their tank pumped, prior to selling, so I went across the street, and talked to Travis (doing the job) he told me he'd take a look at my tank, the covers were at surface level. Travis agreed that pumping was needed, and he could fit me in today. I called the service desk, to get an estimate, which was very reasonable for pumping and disposing of the waste in my 1000-gallon septic tank. Travis had to work me in between jobs, I'm happy to report he did an excellent job, was friendly, and even added a few screws to the lids to get a better seal. I highly recommend Bonanza Septic Service, and Travis for prompt service and attention to detail. read more

At one point I would've given them a five star but because they won't return calls or show up to appointments on time or at all oh I have to reduce this down to a one. If they ever return my calls maybe I'll up it it if they show up for an appointment then maybe I'll give them a few more stars. They told my client exactly where they had to dig for a third lid in which we don't believe there's actually a third lid And of course he dug and dug and there was no other lid. read more

The best septic service around. Check out Bonanza Jetting Solutions is also very helpful and works with Bonanza Septic read more

We had our septic tank pumped today by tech, Ryan. We wanted it serviced before it backed up. He showed up in a timely manner and was professional & friendly. A discount was given as we paid by check. Much appreciated! read more

Update to their response. This is the first I've heard I had an appt 12-5. That confirms the poor customer service. I'm not going to tit-for-tat with the office manager. A number of colleagues have shared similar experiences and that they will never use Bonanza again. The most admirable thing to do is to try to right a poor experience your customers had, but Bonanza did not. Their lies in their response confirm I do not want to give this company anymore business. read more

I recommend bonanza septic service after our detailed interaction with owner, mike, regarding recent service. We have been unable to gain appropriate mapping for county records and mike has gone above and beyond to get what we need. He is someone who truly cares about his business and wants to do right by his customers. Very impressed with his customer service, willingness to help and knowledge. He also puts efforts into his employees with training opportunities to further their knowledge and service ability. We saw all of this in our experience with bonanza. It's rare to find companies that care about their output so much. We appreciate this style of service and give great recommendation to bonanza septic service! read more

I has a septic backup this afternoon and called Bonanza. Mike was super accommodating and sent Dakota and Ryan out immediately. They were here within a half an hour. They did a great job, were courteous and friendly and extremely professional. The cost was well within reason as well. This is an awesome company! read more

I need to take a moment and write a stellar review regarding Bonanza septic, the team, and Megan. Our septic was acting up and we had to call them for numerous services over for a period of time. They were extremely receptive, professional and timely. Our septic Is flowing great with many thanks to bonanza! read more

We needed our septic tank pumped. It was long overdue. I called Bonanza Septic. Except for a scheduling glitch all went very smooth. The company is very professional and communication is top notch. We did not know where the septic tank was located. Ryan and Dakota were the technicians assigned to our project. They are both very professional and knowledgeable. They worked tirelessly to locate the tank. We were very impressed. They pumped out the tank and now we are good to go. I highly recommend Bonanza Septic and Ryan and Dakota. Thank you from the Hays Family. read more

I'm so very glad I found the team at Bonanza! They are knowledgeable, kind and professional. I'm not in my home that long, and it's my first experience with septic. I was in a panic when my dog let me know my clean out pipe was overflowing. I called Bonanza and was added to the schedule right away. They came on short notice, found and fixed the immediate problem, cleaned and inspected the system , and gave me great next steps at a very reasonable price. I'm very happy! read more

This week we fortunate to have called Bonanza Septic to empty some tanks on our property in Mound House, NV. The office dispatcher, Shontell, was EXCEPTIONAL to work with and co-ordinate a time that worked for us and them. She was a pleasure to work with! Once their truck arrived, we were VERY fortunate to have Daniel, as the 'lucky man' to properly empty the tanks. He was very knowledgeable and went 'way beyond' to do an EXCELLENT job for us. This is not an easy job & I was very impressed by his professional manner and positive attitude to do everything he could to satisfy our concerns. Without a doubt, Bonanza Septic will be our 'GO TO' company for all our septic needs. Thank you!! Sincerely, John F., Reno, Nv read more

Ryan was a fantastic help with helping troubleshoot our septic tank issues and getting it taken care of. I'll recommend Bonanza Septic to everyone I know! read more

Bonanza Septic is number one in my book! I called them today at 1:15PM hoping we could get someone out here to pump our septic ASAP. We just had a new septic system put in and to finish the job and return all the big equipment, our old tank had to be pumped first. Bonanza Septic worked with me and they will be here by 3 o'clock today. Now that is incredible service! Bonanza Septic has always been our choice for pumping and this right here shows how they treat their customers! Awesome service ! read more

Megan and the Bonanza team were very helpful with my situation. They know there stuff and the team worked hard. No complaints I highly recommend. read more

Great friendly service!! They really go above and beyond. I needed some service work done that was not within their typical area of service but they helped me out all the same. They also did a septic tank inspection and pump. I found them to be competent, friendly and professional. I'll use them again and recommend their services to others. read more

Beware Bonanza for your septic survey when buying/selling a home. They struggled to remove one of the lids on the tank of the home we are purchasing during inspection. So the worker punched a hole in the lid and then placed a loose paver brick atop the hole as the new permanent lid and simply backfilled. When we complained to the office, they stated this was "standard practice" and refused to address any solution to fix it. As this is Bonanza Septic Service "standard practice" we're going to another septic company. I suggest you do that too. read more

Edit: the owner looked back on old program notes (old owners), updated the new system, corrected tank size and went above and beyond to fix the mis communication and problem. I was impressed with his customer service as a customer complaint can be axhuasting and hard to take the time out of your busy day to deal with, he handled it better then most and I really appreciated it! In 2018 we used Bonanza for our move in pump, inspection and a cap installation. We got a call letting us know it was time to pump again. (I'm assuming this means we are in their files) so I called back and asked them how much this would cost. I was told 350 to pump 85 for disposal. Great let's get on the schedule. The next day they came out and pumped. That night my card was charged for $750. Over $300 then I was Informed of the day before. I called and emailed and was ignored. I called again and spoke with 2 employees. They then proceeded to tell me my tank was bigger then I told them and we only had 1 cap so it cost me more. Mind you I didn't tell my tank size because I have no clue whst size my shitter box is! And I've only ever had the one cap and never been charge 250 fee to dig the other end IF I had known I would have dug the hole myself. It they had me in the system to call me and remind me I needed to pump then I'm assuming my previous pump, tank size and cap amounts would have been in their file as well and when I called to get the qoute they would have better informed me with a more accuate price. Further more it would have been appreciated if they had called me with the drastic price increase of over $300 before they did the job or charged my card with out my authorization. Communication is customer service thats all I expected was a more appropriatte heads up on the $300 added charges to.my account. Ive lived on septic my whole life and have never been charged so much for a standard pump, not even from Bonanza untill now. I don't mind paying for a job well done from any small business. These days it's just a hard pill to swallow to be be told and expect 1 price and then with no notification be charged and additional $300 on top of the original spoken price read more

We have used Bonanza Septic once before with no problems, but I wish I had read the reviews again after 5 years. We had a terrible experience this early March as they punctured an underground sprinkler main line by punching around the area to locate the underground tank lid. We noticed the problem when we turned on the sprinkling system in late-April and water bubbled up in the area. When I called to report this, an abrupt and rude young gal said she would have the "operations manager" call me back, which did not happen. I then called and scheduled a site visit which was a no-show by them on May 9. I believe the "operations manager" and the gal who answers the phone are the same person. On this second call, she begrudgingly agreed that I could email pictures of the damage; upon receipt of the email she promptly emailed back and asked for a copy of the repair bill from our lawn maintenance company, which I sent. When I didn't hear back after 3 days, I called yet again and the same gal said: "The owner asked that you stop calling us. There is nothing we can do for you." and hung up on me! Needless to say, I was shocked, and plan to pursue this issue by different means. This company gives entirely too much power to the gal who is the first contact. I wonder if the owner knows such things are happening and if incidents are even being reported to him. There are many other septic service companies to choose from. I am warning everybody in this neighborhood of 200+ houses to use a different company than Bonanza Septic. Word-of-mouth is powerful! read more

Bonanza did the septic survey when we were buying our house. (We the buyers did not choose, it was seller's deal.) The report we received was very short and had little information. After being in our house for just over a year, we decided to have the septic checked and pumped for our own piece of mind. Upon digging up the lids we discovered one was damaged (the corner is busted off), and the other was not placed properly and allowed dirt to fall into the tank. All of this was prompted because there was some sinking occurring near one of the lids. Between a report that DID NOT accurately document the damaged lid and contact with the company being flaky, we will not use them again! I would not recommend Bonanza septic. read more

Great people. Awesome customer service Helped me out when I was in pinch. Fast and followed up to make sure I was satisfied. read more

They did a great job once they got here. We were given a window of 10:30-12:00, called them at 1:00 and 2:00. Technician got here about 2:30. I totally realize that jobs can be more difficult and cause delays but Bonanza should have a policy to call when they are going to be this late. read more

One of the WORST customer service experiences I've EVER had!!! I should've canceled my appointment right after I made it, as the gal who claims she is the office manager was rude from the get-go. Today I had a septic service scheduled in the window of 12 PM to 5 PM. When I made the appointment she stated she would add in the notes to call 30 minutes prior to arrival. Today, they showed up at 8:30 am. My husband was getting ready to expose the covers. Since they showed up way early he did not get a chance to do it, therefore they charged an extra $170 to do this when he was the one digging. When I called to talk about the time frame that the appointment was originally scheduled, the office manager gal stated that she confirmed my appointment yesterday, which she did not. She also proceeded to tell me that she has better things to do than to listen to my concerns and they don't ever tell people they will call before arrival. Oh, and apparently I was told there's a extra $10 fee for using your credit card. Customer service is so very important, I will NEVER use this company ever again!! I think it's a shame that this kind of service is out there. Beware!!! read more

I used Bonanza exclusively for the past 4 years as a Realtor. Up until recently I've had a positive experience. Now the fees are much higher and the service level is very poor. Nothing against the techs that came to the properties but dealing with the front desk is a joke. Can't seem to get reports sent out and when they do, they are incomplete. read more