Guy in the service department acted as if he did not know I was there for a recall repair issue,…read moreand he was the one that scheduled the appointment. His body language and customer service skills were terrible, and he seemed very irritated, as If I was a problem. I will never be returning there again.

DO NOT SELL OR TRADE YOUR CAR HERE. My wife and I wanted to sell our 2020 Toyota RAV4 so we got our…read more"guaranteed" deal from truecar to initiate the sell with this here ford dealership. After talking with Jody on the phone he informed me that without them even looking at the car he would knock it down a minimum of 2,000$. I didn't feel right about this because a guaranteed price should be a guaranteed price. I called truecar and they informed me that my hunch was correct and they cannot do that. In fact they didn't even use the correct documentation truecar provided so they can slide under the radar calling your trade in deal "a quote and no one follows it" THEY ARE A CERTIFIED TRUECAR DEALER AND HAVE TO FOLLOW IT. Anyways so then I take my car in. The nice man trying to steal my money named Jack informed me my tires on a car with 17,000 miles were indeed dry rotted in the back but not in the front and that would definitely bring my cars value down. After some more "mark ups" he informed my that now all of a sudden he was wrong and all of my tires has dry rott. So I went to Firestone and orylies and they informed me that yes he was just trying to take more money off. Well it all ended with ford backing out and saying they won't honor the "guaranteed" price.

Less than five months ago I purchased a Jeep Compass from this dealership. A month ago, I paid over…read more$2300 for a new air compressor and transmission. The ""service" department stated I had a two year warranty on the new parts and would contact me before the end of business; however, three calls later I am still in the dark!

Great experience with Zane and Tommy. They went above and beyond to make sure everything went…read moresmoothly. I would highly recommend them.

Staff is always kind and courteous. They are knowledgeable especially the service department.read more

I meant to give them no stars but wasn't able to take away the one. I went to Enterprise Kia to…read moreget my car serviced. I was greater by a woman who seemed nice and asked how I was doing to which I replied just trying to survive the pandemic. Her response was Well I don't consider it a pandemic it just an illness. I replied well its killing people and her response was the flu kills people. I went in and asked to speak to a manager who got my keys after he said he was sorry. When I said I was going to tell people in my opinion that Enterprise KIA doesn't seem to be taking this seriously his response was thats your opinion as he walked away from me while he was still speaking

Had heater core go out on my HD2500. Took 2 tries to get the right heater core in it. About $1500…read morelater truck come back with no air bags working, no horn, traction device not working and busted dash with a hole big enough to put your fist in. When it rains it pours water on the floor. I will never go back. I would rather buy a Ford than go back.

1:10 Customer Beware- Not a reputable shop, the worst Chevy…read moredealer ever. Diesel trucks DEF system started acting up leaving me stranded in Enterprise, VA, 5 hours from home. They took it in, ran diagnostics, returned code P249D said soot build up on the DEF injector nozzle. Said all good, I asked you sure am I gonna make it home, Jim and in service said sure all fixed. I was charged $350, for them to clean soot off the nozzle. They never went the next step and put the diagnostic machine, they would have seen the P249D code was still displaying. So, broke down about 109 miles from this dealer. Now, they will not refund the money. So, I am now broke down at Dale Earnhardt Jr Chevy dealer in Tallahassee. the cost of the repairs that this dealer should have done cost $2000. Dale jr Chevy ran a test on the DEF tha Enterprise left in the vehicle, test concluded that it was mostly water. How could there not be some type of warranted/guarantee for same issue happening just hours after?

I took my Hyundai Veloster to Mitchell Hyundai at the beginning of November to replace a damaged…read morebumper from when I was stationed in Korea. The parts manager, Brodie, provided a quote, and I agreed to purchase the bumper and have it installed by their service department. By the end of December, the bumper arrived and I made an appointment with the help of Daishia. I brought my car in for installation. Instead of an update or completion call, I received an unprofessional phone call asking if I wanted to sell my car to an interested buyer. I kindly declined, I'm not interested in selling my car. Towards the end of that same day, I called for an update and was told they had ordered the wrong bumper. No one had contacted me earlier to inform me. When I arrived to pick up my car, I discovered the bumper not properly aligned, not seated properly, and had multiple scratches and scuffs above the painted part of the bumper, clearly caused during their attempted work. I then called in the middle of January asking for any updates if the correct bumper has arrived. I'm forwarded to someone from their parts team named Jeff, and he responds as if I've never ordered anything from their team. He hangs up and I call again to verify if they have ordered it. He eventually looks up my information and verifies that is still on the way and would need to be painted. I believe after this interaction this team has no proper training of customer service. At the end of January, the correct bumper finally arrived and I brought my car in again. When I mentioned the prior damage, a staff member responded, "we don't do body shop and paint here," with no effort to address the issue. After three days with no updates, I called on the fourth day and was told the new bumper had arrived damaged and could not be installed. At that point, I requested a refund rather than wait months longer. The refund was issued by the cashier, Tammy, who was clearly not happy to help any customer that day. The cashier went to find a manager to help but no one from the parts or service team came out to apologize for the delays. I eventually was issued a refund and when I received my car, there were even more scratches and scuffs than before. I left with my original bumper still broken and additional paint damage. If you care about your vehicle, beware of Mitchell Hyundai for any service. Their service and parts department caused more problems than I came in with, failed to communicate, and showed very poor customer service. This was by far the worst Hyundai dealership experience I've had, and I will not be returning or recommending them.

I honestly don't even know where to begin with my escapade and interactions and experiences with…read morethis place. I'll do my best to keep it brief! I got my car from here as a used car. Upon such purchase I asked for the service records, for my knowledge and records, and I was never provided it until my final interactions with this place. This interaction I am referring to was with Fred the GM of the location, which to spare complete detail went as follows; I asked if they're supposed to service all vehicles before they're sold, why I was told mine was not (Fred later "found" it and hesitantly emailed it to me after in a better way of saying "I don't know what difference it makes for you to have it" when I had asked for it Four times), I mentioned how I'd specifically asked for certain things to be looked at as I had previously had my car inspected prior to asking them to fix it and these such things were either neglected to be fixed in general or were improperly fixed causing such parts and my car to break further, mentioned how Mitch with the services department had told me untruthful things that my warranty company had "said to him" (a warranty company I have through my personal bank that I got my car through) and yet when I asked them the same questions they gave me the same answers, repeatedly, which was not the same as what Mitch was saying. I also asked for a copy or really an email to be forwarded to me from Mitch, simply of the photos he was required to send my warranty company of my vehicle from prior to them "fixing" anything on my car and was told he "no longer has the email".. seems kind of odd for a major dealership to not have record via email on a company email of pictures they were sending to a warranty company, not to fret though as I was provided said photos directly from my warranty company whom had no resilience when I asked for such! Onto the next things that were uncovered, upon bringing my car to another shop. I was informed that the things I had asked Hyundai to look at and fix were still untouched, and were fixed properly by the wonderful shop that I'd brought my car too! It was also brought to my attention that the Cv Axle Hyundai "fixed" was stretched to fit and caused it to fail, was also an aftermarket part but was claimed to be an OEM part and was documented on my invoice and the invoice sent to my warranty company as an OEM part with such part number, however upon inspection and verified by removal of the busted CV Axle that was put in place by the service department at Hyundai, the part number on said part does in fact not even match the part number that was listed on said invoices at all. Which correct me if I'm wrong.. is fraud? And the icing on the cake was that Hyundai washed their hands completely of the situation and "corrected their wrong" by telling the shop my car was at that they'd order the OEM part and have it delivered to that shop and have him fix it, because they're "no longer servicing" my vehicle. To put into perspective of the timeframe this all partook in, my invoice from Hyundai began 1/6/26 and was labeled "ready" on 1/13/26. My car was then again inspected by the shop that fixed my car properly, around Valentine's Day and scheduled to be fixed on 2/25/26 and was picked up 3/4/26 and during the duration of the week my car was properly being fixed, was when I had my interactions with Fred and uncovering the improper details took place.

Great place to do business. Everyone is helpful and courteous. I have bought and serviced my…read morevehicle here.

Let me start with some background: almost a year ago we were in the market for a minivan and…read moreshopped at Boswell Honda. I found a minivan and loved it but needed to come back the next day with my husband to make sure we both agreed that this was the minivan for us! The next day we pulled on the lot as the minivan was pulling off with its new owner. I vowed that if I ever went looking for another vehicle and found one I liked I wouldn't let the opportunity pass me up. Jake (salesman) was absolutely phenomenal at showing us other options and while we didn't buy a minivan from Boswell Honda, I was highly impressed of their care and dedication to customer satisfaction. Fast forward to October 2024 and my family is in the market for another used car. Well, we looked at all the Dothan and Ozark dealerships and I finally saw a car at the Boswell GMC. I called, spoke with Cory (salesman) who confirmed it was still available. We showed up, Cory was ready for us to test drive and answer all the questions. He was very thorough with his answers and was part of the deal for this particular traded in car. I let my husband negotiate, we reached an agreement, and then the Finance person came in to seal the deal. To my surprise it was Jake! Jake explained the financing process and told us it might be delayed due to it being after hours. I was very direct with the maximum monthly payment I would pay. The next morning I got a call from Cory with great news: the payments were lower than my max limit. There were a few other hangups that Cory and Jake worked out. I came later that day to pick up my new-to-me car! I highly recommend Sam Boswell dealerships! If you can go see Cory and have the opportunity to finance with Jake, you won't regret it! They care about their customers and making sure you drive off the lot in the car you want! Now present day,